Documentation Guide for Cisco Unified Contact Center Enterprise Release 9.0
Configuration guides
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Configuration guides

Configuration guides

This section lists the configuration guides for Cisco Unified Contact Center Enterprise.

Port Utilization Guide for Cisco Unified ICM/CCE Hosted

This document provides a list of the TCP and UDP ports used by Cisco Contact Center products. It provides information for configuring both Quality of Service (QoS) and Firewall/VPN solutions on a network when an Architecture for Voice, Video and Integrated Data (AVVID) solution is implemented.

The document is found here: http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1844/​products_​installation_​and_​configuration_​guides_​list.html.

Serviceability Best Practices Guide for Cisco Unified ICM/CCE Hosted

This document provides information to effectively monitor and manage Unified Contact Center Enterprise (Unified CCE) / Hosted (Unified CCH) and Cisco Unified Intelligent Contact Management Enterprise (Unified ICME) and Hosted (Unified ICMH).

The document is found here: http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1844/​prod_​installation_​guides_​list.html.

Configuration Guide for Cisco Unified ICM/CCE and Hosted

This document describes how to use the Unified ICM/CCE/CCH configuration tools to configure and maintain the Unified ICM database.

The document is found here: http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1844/​products_​installation_​and_​configuration_​guides_​list.html.

ICM-to-ICM Gateway User Guide for Cisco Unified CCE

This document describes the ICM-to-ICM Gateway feature that is part of Cisco Unified Intelligent Contact Management Enterprise (Unified ICME). It discusses ICM-to-ICM Gateway functionality, architecture, and call flows and provides step-by-step instructions for configuring ICM systems for ICM-to-ICM Gateway users.

The document is found here: http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1844/​products_​installation_​and_​configuration_​guides_​list.html.

SNMP Guide for Cisco Unified Contact Center Enterprise

This document describes the Simple Network Management Protocol (SNMP) feature support found in Unified CCE.

The document is found here: http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1844/​products_​installation_​and_​configuration_​guides_​list.html.