Documentation Guide for Cisco Unified Contact Center Enterprise Release 9.0
Reference guides
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Reference guides

Reference guides

This section lists the reference guides for Cisco Unified Contact Center Enterprise.

Database Schema Guide for Unified Contact Center Enterprise

This document explains how data is organized in the databases for the Cisco Unified ICM/IPCC software.

The document is found here: http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1844/​prod_​technical_​reference_​list.html.

Security Best Practices Guide for Cisco Unified ICM/CCE Hosted

This document describes security hardening configuration guidelines for Cisco Unified Intelligent Contact Management (Unified ICM) Release 9.0 on Windows Server 2008 R2.

Any accompanying applications that make up a customer-specific solution, whether Cisco provided—such as PSO applications—or provided by a Cisco partner, have not been approved for use with these security hardening recommendations.

The document is found here: http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1844/​products_​user_​guide_​list.html.

Hardware and System Software Specification (Bill of Material) for Cisco Unified CCE

The purpose of this document is to specify the hardware and system software that are compatible with and required for the Cisco Unified Intelligent Contact Management (Unified ICM) and Unified CCE products for Release 9.0. This document is applicable to both the Enterprise and Hosted options of the Unified ICM and Unified Contact Center solutions.

The document is found here: http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1844/​prod_​technical_​reference_​list.html.