CTI Object Server (CTIOS) is a high-performance, scalable, fault-tolerant server-based solution for deploying CTI applications. It serves as a single point of integration for third-party applications, including Customer Relationship Management (CRM) systems, data mining, and workflow solutions.
CTIOS is a client of CTI Server and has a single all-events connection to Cisco CTI Server. In turn, CTIOS accepts client connections using session, agent, and call interfaces. These interfaces are implemented in .NET, COM, Java, and C++, allowing for a wide range of application development uses. The interfaces are used for call control, to access data values, and to receive event notifications.
CTIOS configuration and behavior information is managed at the CTIOS server, simplifying customization, updates, and maintenance. You can access and manage the servers remotely. Thin-client and browser-based applications that do not require Cisco software on the desktop can be developed and deployed with CTIOS.
CTIOS incorporates the following major components:
- CTIOS Toolkit
- Client Interface Library
- CTIOS Combo Desktop for Agents and Supervisors
Refer to the Cisco CTIOS Software documentation for more information.