SNMP Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)
Preface
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Preface

Preface

Purpose

This document describes the Simple Network Management Protocol (SNMP) feature support found in Unified Intelligent Contact Manager/Contact Center Enterprise & Hosted.

Audience

This document is intended for System Installers, Unified ICM/CCE Administrators, and Network Administrators.

Organization

This document is organized as follows:

Chapter

Description

Cisco SNMP

Contains information on SNMP basics, and details the agents and Management Information Bases (MIBs) used by the Cisco SNMP service.

Cisco SNMP installation and basic configuration

Preinstallation requirements and configuration, starting and stopping the SNMP service.

Responding to alarms

Details notifications and event correlation. Provides configuration settings for trap and Syslog destinations.

Cisco Discovery Protocol driver

Contains general information and setup steps for the Cisco Discovery Protocol driver

Related Documentation

Related documents include:
  • Installation and Setup Guide for Cisco Unified ICM/CCE
  • Staging Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
  • Installation, Setup, and Configuration Guide for Cisco Unified CCE/CCH
  • Administration Guide for Cisco Unified CCE/CCH
  • Pre-installation Planning Guide for Cisco Unified ICM
  • Installation, Setup, and Configuration Guide for Cisco Unified CCE/CCH
  • Serviceability Best Practices Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted

Conventions

This manual uses the following conventions:

Convention

Description

boldface font

Boldface font is used to indicate commands, such as user entries, keys, buttons, and folder and submenu names. For example:
  • Choose Edit > Find
  • Click Finish.

italic font

Italic font is used to indicate the following:
  • To introduce a new term. Example: A skill group is a collection of agents who share similar skills.
  • For emphasis. Example: Do not use the numerical naming convention.
  • A syntax value that the user must replace. Example: IF (condition, true-value, false-value)
  • A book title. Example: See the Cisco CRS Installation Guide.

window font

Window font, such as Courier, is used for the following:
  • Text as it appears in code or that the window displays. Example: <html><title>Cisco Systems, Inc.</title></html>

< >

Angle brackets are used to indicate the following:
  • For arguments where the context does not allow italic, such as ASCII output.
  • A character string that the user enters but that does not appear on the window such as a password.

Documentation and Service Requests

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http:/​/​www.cisco.com/​en/​US/​docs/​general/​whatsnew/​whatsnew.html

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Documentation Feedback

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mailto:ccbu_​docfeedback@cisco.com

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