Serviceability Best Practices Guide for Cisco Unified ICM/Contact Center Enterprise, Release 10.0(1)
Cisco Contact Center Applications MIB Results Example
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Cisco Contact Center Applications MIB Results Example

Cisco Contact Center Applications MIB Results Example

The following example displays the data provided by the Cisco Contact Center Applications MIB SNMP agent on the target Unified ICM/Unified CCE installation icm70 in response to a series of SNMP GETNEXT requests beginning at node ciscoCcaMIB, OID 1.3.6.1.4.1.9.9.473.

For the purpose of example, assume that a single instance cccaInstanceName.2 = acme is installed with instance number "0" and that the following components are installed:

Router:
    cccaComponentName.instanceNumber(0).componentIndex(1) = RouterA
Logger:
    cccaComponentName.instanceNumber(0).componentIndex(2) = LoggerA
Peripheral Gateway:
    cccaComponentName.instanceNumber(0).componentIndex(3) = PG1A
Distributor Admin Workstation:
    cccaComponentName.instanceNumber(0).componentIndex(4) = Distributor
A single CRSP NIC has been installed as part RouterA:
    cccaNicType.instanceNumber(0).componentIndex(1).nicIndex(1) = crsp
A single Express PIM (acmiCRS) has been installed as part of PG1A:
    cccaPimPeripheralName.instanceNumber(0).componentIndex(3).cccaPimNumber(1) = ACD 1

cccaName.0 = cc-rgr1a
cccaDescription.0 = Cisco Intelligent Contact Management / IP 
cccaVersion.0 = 7.1(1)
cccaTimeZoneName.0 = Eastern Standard Time
cccaTimeZoneOffsetHours.0 = 5
cccaTimeZoneOffsetMinutes.0 = 0
cccaSupportToolsURL.0 = 
cccaInstanceName.0 = acme
cccaComponentType.0.1 = router(1)
cccaComponentType.0.2 = logger(2)
cccaComponentType.0.3 = pg(4)
cccaComponentType.0.4 = distAW(3)
cccaComponentName.0.1 = RouterA
cccaComponentName.0.2 = LoggerA
cccaComponentName.0.3 = PG1A
cccaComponentName.0.4 = Distributor
cccaComponentStatus.0.1 = started(4)
cccaComponentStatus.0.2 = started(4)
cccaComponentStatus.0.3 = started(4)
cccaComponentStatus.0.4 = started(4)
cccaComponentElmtName.0.1.1 = ccagent
cccaComponentElmtName.0.1.2 = crspnic
cccaComponentElmtName.0.1.3 = dbagent
cccaComponentElmtName.0.1.4 = mdsproc
cccaComponentElmtName.0.1.5 = router
cccaComponentElmtName.0.1.6 = rtsvr
cccaComponentElmtName.0.1.7 = testsync
cccaComponentElmtName.0.2.8 = configlogger
cccaComponentElmtName.0.2.9 = csfs
cccaComponentElmtName.0.2.10 = histlogger
cccaComponentElmtName.0.2.11 = recovery
cccaComponentElmtName.0.3.12 = mdsproc
cccaComponentElmtName.0.3.13 = opc
cccaComponentElmtName.0.3.14 = pgagent
cccaComponentElmtName.0.3.15 = acmipim
cccaComponentElmtName.0.3.16 = testsync
cccaComponentElmtName.0.4.17 = configlogger
cccaComponentElmtName.0.4.18 = rtclient
cccaComponentElmtName.0.4.19 = rtdist
cccaComponentElmtName.0.4.20 = updateaw
cccaComponentElmtRunID.0.1.1 = 3336
cccaComponentElmtRunID.0.1.2 = 2992
cccaComponentElmtRunID.0.1.3 = 3600
cccaComponentElmtRunID.0.1.4 = 3920
cccaComponentElmtRunID.0.1.5 = 4040
cccaComponentElmtRunID.0.1.6 = 3532
cccaComponentElmtRunID.0.1.7 = 4100
cccaComponentElmtRunID.0.2.8 = 948
cccaComponentElmtRunID.0.2.9 = 3248
cccaComponentElmtRunID.0.2.10 = 1248
cccaComponentElmtRunID.0.2.11 = 3272
cccaComponentElmtRunID.0.3.12 = 4724
cccaComponentElmtRunID.0.3.13 = 4864
cccaComponentElmtRunID.0.3.14 = 4964
cccaComponentElmtRunID.0.3.15 = 5236
cccaComponentElmtRunID.0.3.16 = 5228
cccaComponentElmtRunID.0.4.17 = 5460
cccaComponentElmtRunID.0.4.18 = 5488
cccaComponentElmtRunID.0.4.19 = 5504
cccaComponentElmtRunID.0.4.20 = 5536
cccaComponentElmtStatus.0.1.1 = active(5)
cccaComponentElmtStatus.0.1.2 = started(4)
cccaComponentElmtStatus.0.1.3 = active(5)
cccaComponentElmtStatus.0.1.4 = active(5)
cccaComponentElmtStatus.0.1.5 = active(5)
cccaComponentElmtStatus.0.1.6 = active(5)
cccaComponentElmtStatus.0.1.7 = active(5)
cccaComponentElmtStatus.0.2.8 = active(5)
cccaComponentElmtStatus.0.2.9 = active(5)
cccaComponentElmtStatus.0.2.10 = active(5)
cccaComponentElmtStatus.0.2.11 = active(5)
cccaComponentElmtStatus.0.3.12 = active(5)
cccaComponentElmtStatus.0.3.13 = active(5)
cccaComponentElmtStatus.0.3.14 = active(5)
cccaComponentElmtStatus.0.3.15 = standby(6)
cccaComponentElmtStatus.0.3.16 = active(5)
cccaComponentElmtStatus.0.4.17 = active(5)
cccaComponentElmtStatus.0.4.18 = active(5)
cccaComponentElmtStatus.0.4.19 = active(5)
cccaComponentElmtStatus.0.4.20 = active(5)
cccaRouterSide.0.1 = sideA(1)
cccaRouterCallsPerSec.0.1 = 0
cccaRouterAgentsLoggedOn.0.1 = 0
cccaRouterCallsInProgress.0.1 = 0
cccaRouterDuplexPairName.0.1 = cc-rgr1a
cccaRouterNicCount.0.1 = 1
cccaNicType.0.1.1 = crsp(5)
cccaNicStatus.0.1.1 = started(4)
cccaLoggerSide.0.2 = sideA(1)
cccaLoggerType.0.2 = standard(1)
cccaLoggerRouterSideAName.0.2 = cc-rgr1a
cccaLoggerRouterSideBName.0.2 = cc-rgr1a
cccaLoggerDuplexPairName.0.2 = cc-rgr1a
cccaLoggerHDSReplication.0.2 = 0
cccaDistAwSide.0.4 = sideA(1)
cccaDistAwType.0.4 = standard(0)
cccaDistAwAdminSiteName.0.4 = cc-rgr1a
cccaDistAwRouterSideAName.0.4 = cc-rgr1a
cccaDistAwRouterSideBName.0.4 = cc-rgr1a
cccaDistAwLoggerSideAName.0.4 = cc-rgr1a
cccaDistAwLoggerSideBName.0.4 = cc-rgr1a
cccaDistAwDuplexPairName.0.4 = cc-rgr1a
cccaDistAwHDSEnabled.0.4 = 0
cccaDistAwWebViewEnabled.0.4 = false(2)
cccaDistAwWebViewServerName.0.4 = 
cccaPgNumber.0.3 = 1
cccaPgSide.0.3 = sideA(1)
cccaPgRouterSideAName.0.3 = cc-rgr1a
cccaPgRouterSideBName.0.3 = cc-rgr1a
cccaPgDuplexPairName.0.3 = cc-rgr1a
cccaPgPimCount.0.3 = 1
cccaPimPeripheralName.0.3.1 = ACD 1
cccaPimPeripheralType.0.3.1 = acmiCRS(19)
cccaPimStatus.0.3.1 = started(4)
cccaPimPeripheralHostName.0.3.1 = LabHost