This guide explains the user interface and functionality in the Cisco Unified Intelligence Center reporting application.
This guide is intended for reporting users, administrators, and
developers who use the Cisco Unified Intelligence Center web
server to run and manage reports for the Cisco Unified Contact Center products.
This guide documents the stock objects that are installed or can be imported and used with Unified Intelligence Center and does not explain customization. Stock objects are Reports, Report Definitions, Data Sources, Categories, Value Lists, and Collections. You can download the necessary Cisco stock reports from the Software Download page on the Cisco web site and import these reports into Cisco Unified Intelligence Center.
The Report Definitions interface that is offered with the
Premium license, what is a report definition, the types of queries supported by
Unified Intelligence Center, working with a report definition, the SQL syntax used with Unified Intelligence Center.
The Values List and Collections interface, how value lists are
associated with report definitions, the types of collections you can create for
a value list, the collections that are created by Unified CCE User Integration.
Boldface font is used to indicate commands, such as user
entries, keys, buttons, and folder and submenu names. For example:
Edit > Find.
Italic font is used to indicate the following:
To introduce a new term. Example: A
skill group is a collection of agents who share
For emphasis. Example:
Do not use the numerical naming convention.
A syntax value that the user must replace. Example: IF
(condition, true-value, false-value)
A book title. Example: See the
Cisco CRS Installation Guide.
Window font, such as Courier, is used for the following:
Text as it appears in code or that the window displays.
Angle brackets are used to indicate the following:
For arguments where the context does not allow italic,
such as ASCII output.
A character string that the user enters but that does not
appear on the window such as a password.
Documentation and Service Requests
For information on obtaining documentation, submitting a service
request, and gathering additional information, see the monthly
What's New in Cisco Product Documentation, which also lists
all new and revised Cisco technical documentation, at:
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