Hardware and System Software Specification (Bill of Materials), Release 9.1(1)
Hardware and System Software Specification (Bill of Materials)
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Hardware and System Software Specification (Bill of Materials)

Hardware and System Software Specification (Bill of Materials)

Overview

This document specifies the hardware and software that have been qualified by Cisco Quality Assurance for use with Unified Intelligence Center.

The content of this document is updated periodically for technical clarification and to align with subsequently-qualified hardware and third-party software. Document updates are typically synchronized with major and maintenance releases.

Unified Intelligence Center Deployments

Unified Intelligence Center can be installed as a standalone, single server or as a cluster of a maximum of eight nodes. There is one mandatory publisher node (called the Controller) and a maximum of seven subscriber nodes (called Members). The Controller node includes a Member; thus a deployment can consist of a Controller only.

Unified Intelligence Center Applications

Unified Intelligence Center consists of two web interfaces: Unified Intelligence Center Reporting and Administration.

  • The Reporting application is the report presentation layer for Cisco Contact Center products. Users who are authenticated at login can perform various functions based on their User Roles and object permissions. These functions include viewing and running reports, scheduling reports, viewing and creating dashboards, assigning roles and object permissions to reporting users, and viewing and creating data sources. Reporting is available on all nodes (on the Controller and on each Member).
  • The Administration application provides Operations Administration Maintenance Provisioning (OAMP) functions such as configuring, starting and stopping devices, managing licenses, and setting trace levels. Administration is offered on the Controller node only and is used by Super Users.

References

Useful documents


Note


The documents listed above are not necessarily updated on the same schedule as this Bill of Materials. For that reason, specification data may differ between this document and the references cited.


Useful Web sites

Cisco Unified Intelligence Center Server

Operating System

Unified Intelligence Center is installed on the Cisco Unified Voice Operating System. This is an appliance model, or closed box, and does not support navigation into, or manipulation of, the file system.

Software

The installation provides you with the following software:

  • Firewall
  • Web Server (Apace Tomcat)
  • JAVA
  • A Unified Intelligence Center Informix Database with replication support within the cluster

A list of third party and open source licenses appears in the Release Notes for Cisco Unified Intelligence Center Release 9.1(1).

Additional software, listed in the following table, offer convenience and optimal performance and security.

Table 1 Software used with Unified Intelligence Center

Application and Version

Notes

Microsoft Excel

Versions 2003 and 2007

Used for exporting reports to MS Excel.

Adobe Flash Player

Version 9 or later

Used with the Gauge Viewer and Chart animation

ACE 4710 DeviceVersion A3(2.0)

Used for Load Balancing

VMware ESXi 4.0U1, 4.0, 4.1, and 5.0

Used for hosting virtual machine

Supported Browsers

  • Microsoft Internet Explorer 8.0
  • Microsoft Internet Explorer 9.0
  • Mozilla Firefox 3.6
  • Mozilla Firefox 11.0

Hardware

All servers belonging to a cluster (the Unified Intelligence Center Controller and all Member nodes) can reside in the same Local Area Network (LAN), or can be separated by a Wide Area Network (WAN).

The disk capacity and hardware type of Member nodes should be equal to or greater than those of the Controller node.

Unified Intelligence Center is supported on MCS-7845 servers or their equivalents as described in the HP and IBM server links from this page:

http:/​/​www.cisco.com/​en/​US/​products/​hw/​voiceapp/​ps378/​product_​solution_​overview_​list.html

The following MCS-40-500 and MCS-40-011 class servers (or equivalent) have been qualified for Unified Intelligence Center.

MCS-40-005 Class

Table 2 Unified Intelligence Center Hardware MCS-40-005-Class

Hardware

Specifications

MCS-7845-H2-CCE2

MCS-7845-I2-CCE2

CPU: Xeon  

2.33 GHz

2 CPU 2 Core

4GB RAM

4x146GB SAS

MCS-40-0011 Class


Note


NOTE: This is the preferred class.


Table 3 Unified Intelligence Center Hardware MCS-40-011-Class

Hardware

Specifications

MCS-7845-I3-CCE1

CPU: XE5540  

2.53 GHz

1 CPU 4 Core

6GB RAM

4x146GB SAS

In addition, Unified Intelligence Center is supported on Unified Computing System (UCS) hardware from 8.0(3) release. Following servers have been qualified for Unified Intelligence Center 8.0(3).

UCS Server Hardware

Table 4 UCS Hardware B200-M1

Hardware

Specifications

UCS-B200M1-VCS1

CPU: XE5540

2.53 GHz

2 CPU 4 Core

32GB RAM

2x146GB hard drives

QLogic converged network adapter (CNA; PCIe 2-port 10-Gigabit Ethernet)

Table 5 UCS Hardware C210-M1

Hardware

Specifications

UCS-C210M1-VCD1 (Reference Configuration 1)

CPU: XE5540

2.53 GHz

2 CPU 4 Core

12GB RAM

6x146GB SAS

3 motherboard built-in Ethernet ports (2 for network and 1 for Cisco UCS C-Series Integrated Management Controller)

UCS-C210M1-VCD2 (Reference Configuration 2)

CPU: XE5540

2.53 GHz

2 CPU 4 Core

36GB RAM

10x146 GB SAS

3 motherboard built-in Ethernet ports (2 for network and 1 for Cisco UCS C-Series Integrated Management Controller)

4 additional Ethernet ports (all for network)

Reference Configuration 3

CPU: XE5540

2.53 GHz

2 CPU 4 Core

36GB RAM

10x146 GB SAS

3 motherboard built-in Ethernet ports (2 for network and 1 for Cisco UCS C-Series Integrated Management Controller)

4 additional Ethernet ports

DAS for VMware, FC SAN for UC apps

1GB NIC and 4G FC HBA

(Sold as Cisco Data Center SKUs only)

Table 6 UCS Hardware B200-M2

Hardware

Specifications

UCS-B200M2-VCS1

CPU: XE5640

2.66 GHz

2 CPU 4 Core

48GB RAM

2x146GB hard drives

Cisco Virtual Interface Card (VIC: PCIe 2-port 10-Gigabit Ethernet)

Table 7 UCS Hardware C210-M2

Hardware

Specifications

Reference configuration 1

CPU: EX5640

2.66 GHz

2 CPU 4 Core

48GB RAM

10x146 GB SAS

3 motherboard built-in Ethernet ports (2 for network and 1 for Cisco UCS C-Series Integrated Management Controller)

4 additional Ethernet ports (all for network)

Reference configuration 2

CPU: XE5640

2.66 GHz

2 CPU 4 Core

48GB RAM

10x146-GB SAS

3 motherboard built-in Ethernet ports (2 for network and 1 for Cisco UCS C-Series Integrated Management Controller)

4 additional Ethernet ports (all for network)

Host bus adapter (HBA) with two 4-Gbps Fibre Channel ports

Table 8 UCS Hardware C260-M2

Hardware

Specifications

UCS-C260M2 Rack-Mount Server

CPU: Dual E7-2870

2.4 GHz

(20 total physical cores available to apps)

128GB (16x8GB, after ESXi 126 GB total physical RAM available to apps)

DAS (8 disks RAID 5) for VMware and UC apps

DAS (8 disks RAID 5) for UC apps

1GB NICs

Network Time Protocol (NTP)

Installation of Unified Intelligence Center requires access to a NTP server or server pool.

Domain Name Server (DNS)

Installation of Unified Intelligence Center requires access to a Domain Name Server.

Database Support

Cisco Unified Intelligence Center supports Data Sources for these databases:

  • Microsoft SQL Server Version 2005
  • Microsoft SQL Server Version 2008
  • Informix IDS version 10.x and 11.x

Note


Unified Intelligence Center ships with the supported JDBC driver


Reporting Data Set Capacity

Server Class

Capacity/Reporting Users Per HDS

All the supported Unified Intelligence Center servers. For details see the Hardware section.

200 concurrent reporting users. For a Unified CCE deployment with more than 4000 Agents, contact Cisco support to know more about the Unified CCE hardware requirements.

For further details on the various deployment models, refer to the Cisco Unified Intelligence Center Solution Reference Network Design (SRND) Guide, available in the Design Guides category at http:/​/​www.cisco.com/​en/​US/​products/​ps9755/​tsd_​products_​support_​series_​home.html