This document specifies the hardware and software that have been qualified by Cisco Quality Assurance for use with Unified Intelligence Center.
The content of this document is updated periodically for technical clarification and to align with subsequently-qualified hardware and third-party software. Document updates are typically synchronized with major and maintenance releases.
Unified Intelligence Center Deployments
Unified Intelligence Center can be installed as a standalone, single server or as a cluster of a maximum of eight nodes. There is one mandatory publisher node (called the Controller) and a maximum of seven subscriber nodes (called Members). The Controller node includes a Member; thus a deployment can consist of a Controller only.
Unified Intelligence Center Applications
Unified Intelligence Center consists of two web interfaces: Unified Intelligence Center Reporting and Administration.
The Reporting application is the report presentation layer for Cisco Contact Center products. Users who are authenticated at login can perform various functions based on their User Roles and object permissions. These functions include viewing and running reports, scheduling reports, viewing and creating dashboards, assigning roles and object permissions to reporting users, and viewing and creating data sources. Reporting is available on all nodes (on the Controller and on each Member).
The Administration application provides Operations Administration
Maintenance Provisioning (OAMP) functions such as configuring, starting and
stopping devices, managing licenses, and setting trace levels. Administration is
offered on the Controller node only and is used by Super Users.
This site includes troubleshooting tips for Unified Intelligence
Center. Users with Cisco login credentials can add their own tips,
Cisco Unified Intelligence Center Server
Unified Intelligence Center is installed on the Cisco Unified Voice Operating System. This
is an appliance model, or closed box, and does not support navigation into, or
manipulation of, the file system.
The installation provides you with the following software:
Web Server (Apace Tomcat)
A Unified Intelligence Center Informix Database with replication
support within the cluster
A list of third party and open source licenses appears in the Release
Notes for Cisco Unified Intelligence Center Release 9.1(1).
Additional software, listed in the following table, offer convenience
and optimal performance and security.
Table 1 Software Used with Unified Intelligence Center
Application and Version
Versions 2003 and 2007
Used for exporting reports to MS Excel.
Adobe Flash Player
Version 9 or later
Used with the Gauge Viewer and Chart animation
ACE 4710 DeviceVersion A3(2.0)
Used for Load Balancing
VMware ESXi 4.0U1, 4.0, 4.1, 5.0 and 5.1
Used for hosting virtual machine
Microsoft Internet Explorer 8.0
Microsoft Internet Explorer 9.0
Mozilla Firefox 3.6
Mozilla Firefox 11.0
All servers belonging to a cluster (the Unified Intelligence Center
Controller and all Member nodes) can reside in the same Local Area Network
(LAN), or can be separated by a Wide Area Network (WAN).
The disk capacity and hardware type of Member nodes should be equal to
or greater than those of the Controller node.
Unified Intelligence Center is supported on MCS-7845 servers or their
equivalents as described in the HP and IBM server links from this page: