User Guide for the Cisco Unified Intelligence Center Reporting Application Release 9.0(2)
Product overview
Downloads: This chapterpdf (PDF - 478.0KB) The complete bookPDF (PDF - 5.54MB) | Feedback

Product overview

Product overview

About Cisco Unified Intelligence Center

Cisco Unified Intelligence Center is a web-based graphical user interface that provides real-time and historical reporting and customizable dashboards. You can copy the stock reports and then edit the copies to customize the order and names of the columns, or to present the information graphically. You can also import additional templates. The premium version of Unified Intelligence Center comes with a native Report Designer tool for designing new templates.

Depending on the features enabled by your Standard or Premium license and on your User Role and your Unified Intelligence Center object permissions, you can use Unified Intelligence Center to:

  • Export a report category
  • Select the relative dates
  • Upload the individual html and htm files
  • Localize report and report help.

Note


Cisco Unified Intelligence Center consists of two web-based interfaces: one for reporting and one for administration. The Administration console has its own user documentation and online help.

Deployment models

Unified Intelligence Center is added to the Cisco Unified Contact Center environment as a cluster, comprised of at least one and a maximum of eight nodes—one primary Controller node and as many as seven secondary Member nodes.

Node

Description

Controller (one)

is present in all deployments

is installed with both the Administration (OAMP) and Unified Intelligence Center Reporting applications

holds the License file, which is replicated to the member nodes

allows access, with System Administrator credentials, to Cisco Unified Serviceability, Cisco Unified OS Administration, and the Disaster Recovery System

Members (maximum of seven)

are optional (a deployment can consist of a Controller node only)

are installed with Unified Intelligence Center Reporting application only

allow URL access to the Controller node

obtain their license from the Controller

Unified Intelligence Center is an appliance application similar to Cisco Unified Communications Manager. It must be installed on dedicated servers, which must be Multimedia Communications Servers (MCS) or equivalent hardware.

See the Cisco Unified Intelligence Center Bill of Materials for server requirements and version compatibility.

Databases in the Unified Intelligence Center cluster

The Informix Dynamic Server (IDS) is installed on all nodes in the cluster.

The installation creates these databases on each node:

  • The system database: This database is the standard Cisco Call Manager database that is customized for the Cisco Unified Intelligence Center.
  • The Unified Intelligence Center databases: These databases holds information on reports, dashboard, users, and other objects maintained on each server. These databases are replicated across the cluster. The Unified Intelligence Center and the system databases are not documented and are not directly accessible for review and management. You can use the Command Line Interface to perform certain actions and to view database tables and properties. These commands include run sql, various show tech commands, the utils dbreplication and utils purge commands.
  • Two Unified Contact Center Enterprise databases—Unified CCE Historical and Unified CCE Real-time. These databases are used to run the stock reports. The Unified Contact Center Enterprise database is documented in the Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise & Hosted.

Installation and configuration

Accessibility

Software

Cisco Unified Intelligence Center software is in compliance with Part 1193 of the United States Federal Telecommunications Act Accessibility Guidelines.

For more information, go to the Cisco website for details on the Cisco Accessibility.

User documentation

Due to technical limitations at this time, documentation groups are unable to fulfill all documentation accessibility design requirements.

Requests for improved accessibility for documentation are handled on a case-by-case basis upon request only.

To request a fully accessible document, please email accessibility_info@cisco.com.

See the Accessibility Troubleshooting topics for tips about working in the Unified IC interface.

Overview drawer

A successful sign in to Unified Intelligence Center opens the Getting Started page. Each line of blue text on the Getting Started page is a link that opens an online help topic about one of the Unified Intelligence Center functions.

The Getting Started page is controlled by the Overview drawer. You can always return to Getting Started by clicking the Overview drawer. All users have access to the Overview drawer and to the Getting Started page.

To:

Do This:

Close (hide) the Getting Started page

Click the X on the Overview tab

Reopen the Getting Started page

Click the Overview drawer

User authentication

The URL for the Unified Intelligence Center reporting application is http://<HOST where HOST is the DNS name or IP address of a Unified Intelligence Center node.


Note


If you implement server load balancing, use the IP address of the Application Control Engine (ACE) server.

Note


When a user logs in to Unified Intelligence Center with HTTP protocol, and any of the resources such as dashboard or threshold images are using HTTPS protocol, a permission denied error for accessing a secured resource from an unsecured session.


Who can log in?

  • The individual designated as Server Application User during the installation is automatically eligible to log in and is the initial System Administrator for Unified Intelligence Center. This user appears by default on the User List page.
    • The Server Application User can log in to Unified Intelligence Center with the username and password defined during the installation.
  • Any user who is imported with the Unified CCE User Integration feature can log in.
    • After they are integrated, Unified CCE supervisors can log in to Unified Intelligence Center with their Active Directory user ID and password.
    • Supervisors automatically have the user role of Dashboard Designer and Report Designer and have Execute permissions to view collections of their, and only their Agent and Agent teams. They can select these collections when they filter reports.
  • All IP Multimedia Subsystem (IMS) users can log in using their IMS username and password. After they log in, the users are added to the Unified Intelligence Center database and are listed on the User List Page.
    • The login for these users is either <UserName Identifier>\<username> or <username>. The username is case insensitive, but the password is case sensitive. For example, if the username is cuicadmin, you can enter cuicadmin, CuicAdmin, and CUIC\cuicadmin.
    • IMS does not perform cross-forest authentication. However, there is a workaround that involves the use of Active Directory proxies. For more information, see How to Configure Unified Communication Manager Directory Integration in a Multi-Forest Environment.
  • For all domain users, after the LDAP server is configured in the Administration application, users in that domain can log into Unified Intelligence Center. When the users log in, they are added to the Unified Intelligence Center database and appear on the User List Page. The security administrator must assign user roles to the users. To configure Active Directory in the Administration application, select Cluster Configuration > Reporting Configuration > Active Directory tab.

Note


The password is case sensitive. The username is not case sensitive.

Links on Unified Intelligence Center Reporting pages

Figure 1. Title Bar

Link / Feature

Description

Cisco Logo

Click the Cisco Systems logo icon to open the Cisco Systems Web site.

Locale

By default, the Unified Intelligence Center interface displays in the language that has been choosen for your operating system and browser. To change the locale, choose the language from the Locale drop-down list.

Choosing the locale changes the language used on Web pages, including the report definition, value list, reports and their generated output, and the date and time format.

Note   

If your default browser language is one that Unified Intelligence Center does not yet support, Unified Intelligence Center displays in the first supported language listed in your browser Language Preference. For example, if your browser Language Preference lists Croatian, Vietnamese, and French Canadian, in that order, Unified Intelligence Center defaults to French Canadian, which is the first language in your preferences list that Unified Intelligence Center supports.

Language is session-based. You can open one instance of Unified Intelligence Center Reporting in French Canadian and another instance in European French.

You can select your locale:

  • On the initial Login page, choose the language from the Locale drop-down list.
  • On the top of each page.

Unified Intelligence Center Reporting interface and online help are available in the following languages:

Locale

  • Simplified Chinese = zh_CN
  • Traditional Chinese = zh_TW
  • Danish = da_DK (Denmark)
  • Dutch = nl_NL (Netherlands)
  • US English = en_US
  • UK English = en_UK
    Note    If you select UK English as the locale, the system displays all the date formats as dd/mm/yyyy.
  • European French = fr_FR (France)
  • French Canadian = fr_CA (Canada)
  • German = de_DE (Germany)
  • Italian = it_IT (Italy)
  • Japanese = ja_JP (Japan)
  • Korean = kp_KR
  • Polish = pl_PL
  • Portuguese = pt_BR (Brazil)
  • Russian = ru_RU (Russia)
  • Spanish = es_ES (Spain)
  • Swedish = sv_SE (Sweden)
  • Turkish = tr_TR

Signed On As

Shows the user ID for the user who is currently signed in.

Documentation Search

Opens a custom Google search for documentation relevant to Unified Intelligence Center.

Synchronize Cluster

Clears the local cache for System Configuration Administrators.

Run As

Shows the user ID for the user that the Security Administrator is impersonating or running as.

Stop Run As

Exits Run As mode.

Logout

Asks for confirmation and then logs you out.

About

Shows the version of Unified Intelligence Center that you run and the hostname and IP Address of the node.

The timeout for session inactivity is set by default to 14,400 seconds (4 hours). It is configurable through the Command Line Interface: set cuic-properties session-timeout.

Related Information