Administration Console User Guide for Cisco Unified Intelligence Center, Release 9.0(1)
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This document explains the Cisco Unified Intelligence Center (CUIC) Administration console.

The Administration console, available an all deployments, is a web-based, centralized interface for setting and displaying configuration information about the cluster.

The Administration application is one of two web interfaces for Unified Intelligence Center. The other is the Unified Intelligence Center Reporting application.


This guide is prepared for "Super Users" who sign in to the Administration interface to administer, provision, monitor, and troubleshoot Cisco Unified Intelligence Center.


In addition to this Preface, this guide is organized as follows:



Chapter 1

Explains the Administration console and the Unified IC cluster.

Chapters 2 through 7

Explain the six drawers on the left panel of the Administration Console page:

Chapter 8

Explains the Administration Console interface.

Appendix A

Documents the Command Line Interface.

Note    You cannot access the CLI directly from the Administration interface.

Appendix B

Includes a configuration example for Load Balancing


This manual uses the following conventions:



boldface font

Boldface font is used to indicate commands, such as user entries, keys, buttons, and folder and submenu names. For example:

  • Choose Edit > Find.
  • Click Finish.

italic font

Italic font is used to indicate the following:

  • To introduce a new term. Example: A skill group is a collection of agents who share similar skills.
  • For emphasis. Example: Do not use the numerical naming convention.
  • A syntax value that the user must replace. Example: IF (condition, true-value, false-value)
  • A book title. Example: See the Cisco CRS Installation Guide.

window font

Window font, such as Courier, is used for the following:

  • Text as it appears in code or that the window displays. Example: <html><title>Cisco Systems,Inc. </title></html>

< >

Angle brackets are used to indicate the following:

  • For arguments where the context does not allow italic, such as ASCII output.
  • A character string that the user enters but that does not appear on the window such as a password.

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