Intelligence Center is a reporting platform for users of Cisco Contact Center
products. From release 11.5, you are provided with a new Unified Intelligence
Center page. As a reporting user, you can use the new Unified Intelligence
Center page to perform these tasks:
and run reports
Filter data in
permissions for a report
for accessing CUIC
Search a report
personal list of favorites
To perform the
following tasks, you are re-directed to the legacy Unified Intelligence Center
reports to run at selected intervals
In release 11.5,
the new reporting page is designed for supervisors and agents use only.
The URL for
logging in to the Unified Intelligence Center reporting application is
https://<HOST>:8444/cuicui/Main.jsp, where HOST is the DNS name of a
Unified Intelligence Center node.
Intelligence Center does not support HTTP by default. You can enable HTTP
support by setting the property http-enabled to
on from the
command-line interface. With HTTP enabled, Unified Intelligence Center loads
the login page with HTTPS. After successful login, Unified Intelligence Center
loads the main page with HTTP.
The URL for
logging in to the Unified Intelligence Center reporting application with HTTP
enabled is http://<HOST>:8081/cuicui/Main.jsp, where HOST is the DNS name
of a Unified Intelligence Center node.
Intelligence Center redirects all HTTP requests to HTTPS.
in both HTTP and HTTPS.
Default Locale in
Unified Intelligence Center
The logon page
will be displayed in browser locale. Users can change the locale in the top
navigation bar under the login user gadget.
The user can select a locale and it will be retained in the browser
even after the user logs out and login back to CUIC with the same browser.
Figure 1. CUIC
11 Browser Support
Intelligence Center supports Internet Explorer 11. Firefox 45 ESR & higher
ESR & Chrome 48+.
To access Dashboard, Datasource, Report Definition, Security, User
Management and OAMP, Internet Explorer 11 compatibility mode is required.
Chrome support is only for the new user interface
Intelligence Center Live Data reports on Internet Explorer 11, you must perform
the following steps to accept certificate once.
Live Data server (https://IP of Live Data Server:12008/security) and click
Certificates error on the Internet Explorer toolbar
Certificate window, click
> Next > Place all certificates in the following
site. You are prompted to close the window, click
Browse and select
Trusted Root Certification Authorities.
OK > Next > Finish. Install a certificate from a
certification authority (CA).
Yes. You see a message that import was successful.
To verify if
certificate is installed on the Internet Explorer, select
Tools > Internet
Certificates > Trusted Root Certification
Authorities tab. New certificate list is displayed.