Cisco Unified Intelligence Center Report Customization Guide, Release 10.5(1)
Introduction to Cisco Unified Intelligence Center
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Introduction to Cisco Unified Intelligence Center

Introduction to Cisco Unified Intelligence Center

Introduction to Cisco Unified Intelligence Center

Unified Intelligence Center is a web-based application that provides Historical, Real-time and Live Data reporting and dashboards.

Unified Intelligence Center serves the following primary purposes:

  • Obtains data from the base solution's database. The base solution can be any of the Contact Center products.
  • Allows you to create custom queries to obtain specific data.
  • Customizes the visual presentation of the reports.
  • Customizes the data presented in the reports.
  • Allows different groups of people to view specific data based on their roles.