1
|
FAILURE_CONF
|
Negative confirmation; may be sent in response to any request.
|
2
|
FAILURE_EVENT
|
Unsolicited notification of a failure or error.
|
3
|
OPEN_REQ
|
Client initializes a communications session with CTI Server by sending an OPEN_REQ message.
|
4
|
OPEN_CONF
|
The CTI Server responds with an OPEN_CONF message to confirm successful establishment of a session.
|
5
|
HEARTBEAT_REQ
|
Communication session maintenance request.
|
6
|
HEARTBEAT_CONF
|
Communication session maintenance confirmation.
|
7
|
CLOSE_REQ
|
Communication session termination request.
|
8
|
CLOSE_CONF
|
Communication session termination confirmation.
|
9
|
CALL_DELIVERED_EVENT
|
Notification of inbound call arrival.
|
10
|
CALL_ESTABLISHED_EVENT
|
Notification of answering of inbound call.
|
11
|
CALL_HELD_EVENT
|
Notification of call placed on hold.
|
12
|
CALL_RETRIEVED_EVENT
|
Notification of call taken off hold.
|
13
|
CALL_CLEARED_EVENT
|
Notification of call termination.
|
14
|
CALL_CONNECTION_CLEARED_EVENT
|
Notification of the termination of a conference party connection.
|
15
|
CALL_ORIGINATED_EVENT
|
Notification of outbound call initiation.
|
16
|
CALL_FAILED_EVENT
|
Notification of inability to complete call.
|
17
|
CALL_CONFERENCED_EVENT
|
Notification of tandem connection of two calls.
|
18
|
CALL_TRANSFERRED_EVENT
|
Notification of call transfer.
|
19
|
CALL_DIVERTED_EVENT
|
Notification of call changing to a different service.
|
20
|
CALL_SERVICE_INITIATED_EVENT
|
Notification of the initiation of telecommunications service at a device (“dial-tone”).
|
21
|
CALL_QUEUED_EVENT
|
Notification of call being placed in a queue pending the availability of some resource.
|
22
|
CALL_TRANSLATION_ROUTE_EVENT
|
Notification of call context data for a call that has been routed to the peripheral by a translation route.
|
23
|
BEGIN_CALL_EVENT
|
Notification that a call has been associated with the CTI client.
|
24
|
END_CALL_EVENT
|
Notification that a call is no longer associated with a CTI client.
|
25
|
CALL_DATA_UPDATE_EVENT
|
Notification of a change in a call’s context data.
|
26
|
SET_CALL_DATA_REQ
|
Request to update one or more call variables or call wrap-up data.
|
27
|
SET_CALL_DATA_CONF
|
Response confirming a previous SET_CALL_DATA request.
|
28
|
RELEASE_CALL_REQ
|
Notification that all call data updates are complete.
|
29
|
RELEASE_CALL_CONF
|
Response confirming a previous RELEASE_CALL request.
|
30
|
AGENT_STATE_EVENT
|
Notification of new agent state.
|
31
|
SYSTEM_EVENT
|
Notification of a PG Status change.
|
32
|
CLIENT_EVENT_REPORT_REQ
|
Request to report a CTI client event.
|
33
|
CLIENT_EVENT_REPORT_CONF
|
Response confirming a previous CLIENT_EVENT_REPORT request.
|
34
|
CALL_REACHED_NETWORK_EVENT
|
Notification of outbound call being connected to the network.
|
35
|
CONTROL_FAILURE_CONF
|
Response indicating the failure of a proceeding control request.
|
36
|
QUERY_AGENT_STATE_REQ
|
Request to obtain the current state of an agent position.
|
37
|
QUERY_AGENT_STATE_CONF
|
Response to a QUERY_AGENT_STATE request.
|
38
|
SET_AGENT_STATE_REQ
|
Request to alter the current state of an agent position.
|
39
|
SET_AGENT_STATE_CONF
|
Response confirming a previous SET_AGENT_STATE request.
|
40
|
ALTERNATE_CALL_REQ
|
Request to alternate between a held and an active call.
|
41
|
ALTERNATE_CALL_CONF
|
Response confirming a previous ALTERNATE_CALL request.
|
42
|
ANSWER_CALL_REQ
|
Request to answer an alerting call.
|
43
|
ANSWER_CALL_CONF
|
Response confirming a previous ANSWER_CALL request.
|
44
|
CLEAR_CALL_REQ
|
Request to release all devices from a call.
|
45
|
CLEAR_CALL_CONF
|
Response confirming a previous CLEAR_CALL request.
|
46
|
CLEAR_CONNECTION_REQ
|
Request to release a single device from a call.
|
47
|
CLEAR_CONNECTION_CONF
|
Response confirming a previous CLEAR_CONNECTION request.
|
48
|
CONFERENCE_CALL_REQ
|
Request to conference a held call with an active call.
|
49
|
CONFERENCE_CALL_CONF
|
Response confirming a previous CONFERENCE_CALL request.
|
50
|
CONSULTATION_CALL_REQ
|
Request to hold an active call and start a new call.
|
51
|
CONSULTATION_CALL_CONF
|
Response confirming a previous CONSULTATION_CALL request.
|
52
|
DEFLECT_CALL_REQ
|
Request to move an alerting call to a different device.
|
53
|
DEFLECT_CALL_CONF
|
Response confirming a previous DEFLECT_CALL request.
|
54
|
HOLD_CALL_REQ
|
Request to place a call connection in the held state.
|
55
|
HOLD_CALL_CONF
|
Response confirming a previous HOLD_CALL request.
|
56
|
MAKE_CALL_REQ
|
Request to start a new call between two devices.
|
57
|
MAKE_CALL_CONF
|
Response confirming a previous MAKE_CALL request.
|
58
|
MAKE_PREDICTIVE_CALL_REQ
|
Request to start a new predictive call.
|
59
|
MAKE_PREDICTIVE_CALL_CONF
|
Response confirming a previous MAKE_PREDICTIVE_CALL request.
|
60
|
RECONNECT_CALL_REQ
|
Request to clear a connection and retrieve a held call.
|
61
|
RECONNECT_CALL_CONF
|
Response confirming a previous RECONNECT_CALL request.
|
62
|
RETRIEVE_CALL_REQ
|
Request to reconnect a held call.
|
63
|
RETRIEVE_CALL_CONF
|
Response confirming a previous RETRIEVE_CALL request.
|
64
|
TRANSFER_CALL_REQ
|
Request to transfer a held call to an active call.
|
65
|
TRANSFER_CALL_CONF
|
Response confirming a previous TRANSFER_CALL request.
|
66 to 77
|
Reserved
|
Reserved
|
78
|
QUERY_DEVICE_INFO_REQ
|
Request to obtain general device information.
|
79
|
QUERY_DEVICE_INFO_CONF
|
Response to a previous QUERY_DEVICE_INFO request.
|
80 to 81
|
Reserved
|
Reserved
|
82
|
SNAPSHOT_CALL_REQ
|
Request to obtain information about a specified call.
|
83
|
SNAPSHOT_CALL_CONF
|
Response to a previous SNAPSHOT_CALL request.
|
84
|
SNAPSHOT_DEVICE_REQ
|
Request to obtain information about a specified device.
|
85
|
SNAPSHOT_DEVICE_CONF
|
Response to a previous SNAPSHOT_DEVICE request.
|
86
|
CALL_DEQUEUED_EVENT
|
Notification of call being removed from a queue.
|
87 to 90
|
Reserved
|
Reserved
|
91
|
SEND_DTMF_SIGNAL_REQ
|
Request to send a sequence of DTMF tones.
|
92
|
SEND_DTMF_SIGNAL_CONF
|
Response to a previous SEND_DTMF_SIGNAL_REQ request.
|
93
|
MONITOR_START_REQ
|
Request to start monitoring of a given call or device.
|
94
|
MONITOR_START_CONF
|
Response to a previous MONITOR_START request.
|
95
|
MONITOR_STOP_REQ
|
Request to terminate monitoring of a given call or device.
|
96
|
MONITOR_STOP_CONF
|
Response to a previous MONITOR_STOP request.
|
97
|
CHANGE_MONITOR_MASK_REQ
|
Request to change the message masks of a given call or device monitor.
|
98
|
CHANGE_MONITOR_MASK_CONF
|
Response to a previous CHANGE_MONITOR_MASK request.
|
99
|
CLIENT_SESSION_OPENED_EVENT
|
Notification that a new CTI Client session has been opened.
|
100
|
CLIENT_SESSION_CLOSED_EVENT
|
Notification that a CTI Client session has been terminated.
|
101
|
SESSION_MONITOR_START_REQ
|
Request to start monitoring of a given CTI Client session.
|
102
|
SESSION_MONITOR_START_CONF
|
Response to a previous SESSION_MONITOR_START request.
|
103
|
SESSION_MONITOR_STOP_REQ
|
Request to terminate monitoring of a given CTI Client session.
|
104
|
SESSION_MONITOR_STOP_CONF
|
Response to a previous SESSION_MONITOR_STOP request.
|
105
|
AGENT_PRE_CALL_EVENT
|
Advance notification of a call routed to an Enterprise Agent.
|
106
|
AGENT_PRE_CALL_ABORT_EVENT
|
Cancellation of advance notification of a call routed to an Enterprise Agent.
|
107
|
USER_MESSAGE_REQ
|
Request to send a message to other CTI Server clients.
|
108
|
USER_MESSAGE_CONF
|
Response to a previous USER_MESSAGE_REQ request.
|
109
|
USER_MESSAGE_EVENT
|
Notification of a message sent by another CTI Server client.
|
110
|
REGISTER_VARIABLES_REQ
|
Request to register call context variables used by application.
|
111
|
REGISTER_VARIABLES_CONF
|
Response to a previous REGISTER_VARIABLES_REQ request.
|
112
|
QUERY_AGENT_STATISTICS_REQ
|
Request for current agent call handling statistics.
|
113
|
QUERY_AGENT_STATISTICS_CONF
|
Response to a previous QUERY_AGENT_STATISTICS_REQ request.
|
114
|
QUERY_SKILL_GROUP_STATISTICS_REQ
|
Request for current skill group call handling statistics.
|
115
|
QUERY_SKILL_GROUP_STATISTICS_CONF
|
Response to a previous QUERY_SKILL_GROUP_STATISTICS_REQ request.
|
116
|
RTP_STARTED_EVENT
|
Indicates that an RTP input has been started.
|
117
|
RTP_STOPPED_EVENT
|
Indicates that an RTP input has been stopped.
|
118
|
SUPERVISOR_ASSIST_REQ
|
An agent requests for assistance to their supervisor.
|
119
|
SUPERVISOR_ASSIST_CONF
|
Response to a previous SUPERVISOR_ASSIST_REQ request.
|
120
|
SUPERVISOR_ASSIST_EVENT
|
Notification of a supervisor assist request sent by a CTI Server client.
|
121
|
EMERGENCY_CALL_REQ
|
An agent declaring an emergency situation to their supervisor.
|
122
|
EMERGENCY_CALL_CONF
|
Response to a previous EMERGENCY_CALL_REQ request.
|
123
|
EMERGENCY_CALL_EVENT
|
Notification of an emergency call request sent by a CTI Server client.
|
124
|
SUPERVISE_CALL_REQ
|
A supervisor request to perform monitor or barge-in operations.
|
125
|
SUPERVISE_CALL_CONF
|
Response to a previous SUPERVISE_CALL_REQ request.
|
126
|
AGENT_TEAM_CONFIG_REQ
|
Request sent by client to CTI Server, to change agent team configuration.
|
127
|
AGENT_TEAM_CONFIG_CONF
|
Response to a previous AGENT_TEAM_CONFIG_REQ request.
|
128
|
AGENT_TEAM_CONFIG_EVENT
|
Notification of passing the team member list.
|
129
|
SET_APP_DATA_REQ
|
Request to update one or more application variables.
|
130
|
SET_APP_DATA_CONF
|
Response confirming a previous SET_APP_DATA request.
|
131
|
AGENT_DESK_SETTINGS_REQ
|
Request to obtain Agent Desk Settings.
|
132
|
AGENT_DESK_SETTINGS_CONF
|
Response to a previous AGENT_DESK_SETTINGS_REQ request.
|
133
|
LIST_AGENT_TEAM_REQ
|
Request to obtain a list of Agent Teams.
|
134
|
LIST_AGENT_TEAM_CONF
|
Response to a previous LIST_AGENT_TEAM_REQ request.
|
135
|
MONITOR_AGENT_TEAM_START_REQ
|
Request to start monitoring an Agent Team.
|
136
|
MONITOR_AGENT_TEAM_START_CONF
|
Response to a previous MONITOR_AGENT_TEAM_START_REQ request.
|
137
|
MONITOR_AGENT_TEAM_STOP_REQ
|
Request to stop monitoring an Agent Team.
|
138
|
MONITOR_AGENT_TEAM_STOP_CONF
|
Response to a previous MONITOR_AGENT_TEAM_STOP_REQ request.
|
139
|
BAD_CALL_REQ
|
Request to mark a call as having poor voice quality.
|
140
|
BAD_CALL_CONF
|
Response to a previous BAD_CALL_REQ request.
|
141
|
SET_DEVICE_ATTRIBUTES_REQ
|
Request to set the default attributes of a calling device.
|
142
|
SET_DEVICE_ATTRIBUTES_CONF
|
Response to a previous SET_DEVICE_ATTRIBUTES_REQ request.
|
143
|
REGISTER_SERVICE_REQ
|
Request to register service for the server application.
|
144
|
REGISTER_SERVICE_CONF
|
Response to a previous REGISTER_SERVICE_REQ request.
|
145
|
UNREGISTER_SERVICE_REQ
|
Request to unregister service for the server application.
|
146
|
UNREGISTER_SERVICE_CONF
|
Response to a previous UNREGISTER_SERVICE_REQ request.
|
147
|
START_RECORDING_REQ
|
Request to start recording.
|
148
|
START_RECORDING_CONF
|
Response to a previous START_RECORDING_REQ request.
|
149
|
STOP_RECORDING_REQ
|
Request to stop recording.
|
150
|
STOP_RECORDING_CONF
|
Response to a previous STOP_RECORDING_REQ request.
|
151
|
MEDIA_LOGIN_REQ
|
Report agent sign in to MRD.
|
152
|
MEDIA_LOGIN_RESP
|
Response to MEDIA_LOGIN_REQ.
|
153
|
MEDIA_LOGOUT_IND
|
Report agent sign out from MRD.
|
154
|
MAKE_AGENT_ROUTABLE_IND
|
Make agent routable for MRD request.
|
155
|
MAKE_AGENT_NOT_ROUTABLE_REQ
|
Make agent not routable for MRD request.
|
156
|
MAKE_AGENT_NOT_ROUTABLE_RESP
|
Response to MAKE_AGENT_NOT_ROUTABLE_REQ.
|
157
|
MAKE_AGENT_READY_IND
|
Report agent made ready.
|
158
|
MAKE_AGENT_NOT_READY_REQ
|
Report agent made not ready.
|
159
|
MAKE_AGENT_NOT_READY_RESP
|
Response to MAKE_AGENT_NOT_READY_REQ.
|
160
|
OFFER_TASK_IND
|
Report agent has been offered task, agent selected by Unified CCE.
|
161
|
OFFER_APPLICATION_TASK_REQ
|
Report agent has been offered task, agent not selected by Unified CCE.
|
162
|
OFFER_APPLICATION_TASK_RESP
|
Response to OFFER_APPLICATION_TASK_REQ.
|
163
|
START_TASK_IND
|
Report agent has begun task, agent selected by Unified CCE.
|
164
|
START_APPLICATION_TASK_REQ
|
Report agent has begun task, agent not selected by Unified CCE.
|
165
|
START_APPLICATION_TASK_RESP
|
Response to START_APPLICATION_TASK_REQ.
|
166
|
PAUSE_TASK_IND
|
Report agent has paused task.
|
167
|
RESUME_TASK_IND
|
Report agent has resumed task.
|
168
|
WRAPUP_TASK_IND
|
Report agent has entered wrap-up for task.
|
169
|
END_TASK_IND
|
Report agent has ended task.
|
170
|
AGENT_MADE_NOT_ROUTABLE_EVENT
|
Notify client that agent made not routable for MRD.
|
171
|
AGENT_INTERRUPT_ADVISORY_EVENT
|
Notify client that agent has been interrupted by noninterruptible task.
|
172
|
AGENT_INTERRUPT_ACCEPTED_IND
|
Report acceptance of the interrupt.
|
173
|
AGENT_INTERRUPT_UNACCEPTED_IND
|
Report nonacceptance of the interrupt.
|
174
|
AGENT_INTERRUPT_DONE_ADVISORY_EVENT
|
Notify client that interrupt has been ended.
|
175
|
AGENT_INTERRUPT_DONE_ACCEPTED_IND
|
Report acceptance of interrupt end.
|
176
|
CHANGE_MAX_TASK_LIMIT_REQ
|
Change the maximum number of simultaneous tasks for the agent MRD combination.
|
177
|
CHANGE_MAX_TASK_LIMIT_RESP
|
Response to CHANGE_MAX_TASK_LIMIT_REQ.
|
178
|
OVERRIDE_LIMIT_REQ
|
Request a task assignment even though it would exceed agent’s maximum number of simultaneous tasks for the MRD.
|
179
|
OVERRIDE_LIMIT_RESP
|
Response to OVERRIDE_LIMIT_REQ.
|
180
|
UPDATE_TASK_CONTEXT_IND
|
Update Unified CCE task context.
|
181
|
BEGIN_AGENT_INIT_IND
|
Report begin agent and task resynchronization.
|
182
|
AGENT_INIT_REQ
|
Report agent’s current state.
|
183
|
AGENT_INIT_RESP
|
Response to AGENT_INIT_REQ.
|
184
|
END_AGENT_INIT_IND
|
Report end of agent and task resynchronization.
|
185
|
TASK_INIT_IND
|
Report task’s state.
|
186
|
AGENT_INIT_READY_EVENT
|
Notify client that Unified CCE is ready to receive agent and task resynchronization messages.
|
187
|
GET_PRECALL_MESSAGES_REQ
|
Request any pending PRE-CALL messages.
|
188
|
GET_PRECALL_MESSAGES_RESP
|
Response to GET_PRECALL_MESSAGES_REQ.
|
189
|
AGENT_LEGACY_PRE_CALL_EVENT
|
Current task context.
|
190
|
FAILURE_RESP
|
Failure response to ARM indication messages.
|
191
|
BEGIN_TASK_EVENT
|
Indicates that the specified task has entered the system, either queued, offered, or begun.
|
192
|
QUEUED_TASK_EVENT
|
Indicate that the specified task has been queued in the router.
|
193
|
DEQUEUED_TASK_EVENT
|
Indicate that the specified task has been dequeued from the router.
|
194
|
OFFER_TASK_EVENT
|
Indicates that the specified agent has been reserved to handle the specified task.
|
195
|
START_TASK_EVENT
|
Indicates that the specified agent has started handling the task.
|
196
|
PAUSE_TASK_EVENT
|
Indicates that the specified agent has temporarily suspended handling of the specified task.
|
197
|
RESUME_TASK_EVENT
|
Indicates that the specified agent has resumed handling of the specified task after having previously sent a Pause Task message.
|
198
|
WRAPUP_TASK_EVENT
|
Indicates that the specified agent is no longer actively handling the task but is doing followup work related to the task.
|
199
|
END_TASK_EVENT
|
Indicates that the specified agent has ended handling of the specified task.
|
200
|
TASK_DATA_UPDATE_EVENT
|
Update task context for the specified task.
|
201
|
TASK_MONITOR_START_REQ
|
Request to start the task monitor with the task mask in the request message.
|
202
|
TASK_MONITOR_START_CONF
|
Response to TASK_MONITOR_START_REQ.
|
203
|
TASK_MONITOR_STOP_REQ
|
Request to stop the task monitor with the monitor ID in the request message.
|
204
|
TASK_MONITOR_STOP_CONF
|
Response to TASK_MONITOR_STOP_REQ.
|
205
|
CHANGE_TASK_MONITOR_MASK_REQ
|
Request to change the task monitor mask with the new mask in the request message.
|
206
|
CHANGE_TASK_MONITOR_MASK_CONF
|
Response to CHANGE_TASK_MONITOR_MASK_REQ.
|
207
|
MAX_TASK_LIFETIME_EXCEEDED_EVENT
|
Unified CCE terminated a task which had exceeded its configured maximum lifetime. The result is equivalent to the task ending
due to an end task but with a special reason code in the Termination Call Detail record.
|
208
|
SET_APP_PATH_DATA_IND
|
Set or update the application path-specific data variables available to routing scripts.
|
209
|
TASK_INIT_REQ
|
Report task’s state. Use this when a Unified CCE taskID is not yet assigned to the task because the task began when the ARM
client interface was down.
|
210
|
TASK_INIT_RESP
|
Response to the TASK_INIT_REQ message.
|
211
|
ROUTE_REGISTER_EVENT
|
Register to receive route requests.
|
212
|
ROUTE_REGISTER_REPLY_EVENT
|
Reply to registration message.
|
213
|
ROUTE_REQUEST_EVENT
|
Route request for a destination for a call.
|
214
|
ROUTE_SELECT_EVENT
|
Supplies a route destination for a route request.
|
215
|
ROUTE_END_EVENT
|
End Routing dialog.
|
216 to 229
|
Reserved
|
Reserved
|
230
|
CONFIG_REQUEST_KEY_EVENT
|
Sent by client to CTI Server, to request configuration keys for different items.
|
231
|
CONFIG_KEY_EVENT
|
Response to previous CONFIG_REQUEST_KEY_EVENT request.
|
232
|
CONFIG_REQUEST_EVENT
|
Sent by client to CTI Server, to receive configuration.
|
233
|
CONFIG_BEGIN_EVENT
|
Signifies the beginning of configuration
|
234
|
CONFIG_END_EVENT
|
Signifies the end of configuration
|
235
|
CONFIG_SERVICE_EVENT
|
Sent by the CTI Server to client, to update information about a service or application.
|
236
|
CONFIG_SKILL_GROUP_EVENT
|
Sent by the CTI Server to client, to update information about skill group configuration.
|
237
|
CONFIG_AGENT_EVENT
|
Request sent by the CTI Server to client, to update information about agent.
|
238
|
CONFIG_DEVICE_EVENT
|
Request sent by the CTI Server to client, to update information about a device.
|
239 to 241
|
Reserved
|
Reserved
|
242
|
TEAM_CONFIG_REQ
|
Request sent by client to CTI server, to request team configuration data.
|
243
|
TEAM_CONFIG_EVENT
|
Response to previous TEAM_CONFIG_REQ request.
|
244
|
TEAM_CONFIG_CONF
|
Sent by the CTI Server to client, to mark end of team configuration data.
|
245
|
CONFIG_CALL_TYPE_EVENT
|
Sent by the CTI server to client, to provide information about a call type.
|
246 to 247
|
Reserved
|
Reserved
|
248
|
CALL_AGENT_GREETING_EVENT
|
Status Notification of Agent Greeting request.
|
249
|
AGENT_GREETING_CONTROL_REQ
|
Stop the greeting that is playing; disable or enable the Agent Greeting feature for this current sign-in session.
|
250
|
AGENT_GREETING_CONTROL_CONF
|
Confirmation of AGENT_GREETING_CONTROL_REQ.
|
251 to 253
|
Reserved
|
Reserved
|
254
|
CONFIG_MRD_EVENT
|
Sent by the CTI server to client, to provide information about a Media Routing Domain.
|
255
|
GET_AGENT_TASKS_REQ
|
Request sent to obtain an agent's Tasks list in a specified MRD. The message acts as an indication to a PG that the client
has reconnected; the PG then recalculates the agent’s state based on the Tasks the agent has. If there are no tasks, the agent
state is Not-Ready.
|
256
|
AGENT_TASKS_RESP
|
Sent by the CTI Server to client, as a response to a previous GET_AGENT_TASKS_REQ message.
|
257
|
SNAPSHOT_TASK_REQ
|
Request sent to obtain information about a specified agent's task.
|
258
|
SNAPSHOT_TASK_RESP
|
Sent by the CTI Server to client, as a response to a previous SNAPSHOT_TASK_REQ message.
|
259
|
Reserved
|
Reserved
|
260
|
CONFIG_PERIPHERAL_EVENT
|
Configuration message for peripheral devices.
|
261
|
CONFIG_AGENT_DESK_SETTINGS_EVENT
|
Configuration message for Agent Desk Settings.
|
262
|
AGENT_TASKS_EVENT
|
Sent by CTI server to provide details on Agent's Tasks in each logged-in MRD.
|
263
|
SNAPSHOT_TASK_EVENT
|
Sent by CTI server to provide details on each Task Agent.
|
264
|
AGENT_TASKS_REQUEST_EVENT
|
Serves as a request to obtain an agent's Tasks list in a specified MRD.
|
265
|
AGENT_TASKS_END_EVENT
|
Message signifies end of asynchronous task events
|
266
|
DESKTOP_CONNECTED_IND
|
ent by CTI server to indicate that browser/desktop is re-connected for Agent in given array of MRDs.
|
267
|
START_NETWORK_RECORDING_REQ
|
Start recording the call
|
268
|
START_NETWORK_RECORDING_CONF
|
Start recording confirmation for the request sent.
|
269
|
STOP_NETWORK_RECORDING_REQ
|
Stop recording the call.
|
270
|
STOP_NETWORK_RECORDING_CONF
|
Stop recording confirmation for the request sent.
|
271
|
NETWORK_RECORDING_STARTED_EVENT
|
This message will be sent by a CTI server to clients indicating start of recording at recording server.
|
272
|
NETWORK_RECORDING_ENDED_EVENT
|
This message will be sent by a CTI server to clients indicating recording ended at recording server.
Recording End is signaled either by Network Recording End event or by Call Cleared Event.
|
273
|
NETWORK_RECORDING_FAILED_EVENT
|
This message will be sent by a CTI server to clients indicating recording failed at recording server.
|
274
|
NETWORK_RECORDING_TARGET_INFO_EVENT
|
This message will be sent by a CTI server to recording initiator providing info about Recorder.
|
277
|
STANDBY_ACTIVE_EVENT_MSG
|
Standby CTI Server informs the clients when it is changing from Standby to Active.
|
278
|
ACTIVE_MAINTENANCE_REQ_MSG
|
This request is sent from Active CTI Server to all the clients that opened the session with the Service Mask 0x02000000.
This requests the clients whether or not it is in a position to accept the PG when going into maintenance mode.
|
279
|
ACTIVE_MAINTENANCE_RESP_MSG
|
This is a response from the client for ACTIVE_MAINTENANCE_REQ_MSG request.
This response indicates whether or not it accepts the PG maintenance mode. The CTI Server expects this response within 5secs
of the request sent. If no response is received, it is considered as the negative acknowledgement from the client.
|
280
|
ACTIVE_MAINTENANCE_EVENT_MSG
|
This event indicates the final decision of the PG; whether or not it is going into maintenance mode.
The decision depends on the responses from all the clients to which the ACTIVE_MAINTENANCE_REQ_MSG request message is sent.
If any one client negatively acknowledges the ACTIVE_MAINTENANCE_REQ_MSG, PG Maintenance Mode will be rejected. This event
is sent from the Active CTI Server
|
281
|
STOPPING_REQUESTS_TO_THIS_SIDE_IND
|
Clients send this message to the CTI Server that just went into maintenance mode to indicate that it will no longer send any
requests to this side.
Typically, clients are expected to send this message after it receives the STANDBY_ACTIVE_EVENT_MSG from the Standby CTI Server.
Once CTI Server in maintenance mode receives this message, it will disconnect socket. It expects this message with in 5secs
from the time it sent ACTIVE_MAINTENANCE_EVENT_MSG to indicate that it is continuing with the maintenance mode.
|
282
|
CONFIG_AGENT_SERVICE_EVENT
|
Configuration event to publish Agent Services configuration to
CTI Clients.
Sent by CTI Server in the following scenario:
-
During the startup and at least one feature is enabled
for the agent. If not the message will not be sent.
-
When a feature for agent is enabled or disabled.
-
When all the features are disabled for the agent then
message will be triggered with NumOfEnabledSevices set
to 0.
|