Cisco Unified Contact Center Enterprise Reporting User Guide, Release 10.0(1)
Downloads: This chapterpdf (PDF - 1.22 MB) The complete bookPDF (PDF - 7.63 MB) | The complete bookePub (ePub - 3.52 MB) | Feedback



The dashboard feature

A dashboard is a unique feature of Cisco Unified Intelligence Center that lets you display multiple objects, such as a web page, certain widgets, and reports, in a consolidated view.

Create a dashboard

Before You BeginFollow these steps to create a dashboard.
    Step 1   Click the Dashboards tab.
    Step 2   On the Dashboards tab, right-click the folder where you want to place the dashboard, and select Create Dashboard.
    Step 3   Name the dashboard in the Create Dashboard window.
    Step 4   Assign permissions to users, and click OK.

    Add an item to a dashboard

    You can add the following items to a dashboard:

    • Report: Display an existing report on the dashboard.
    • Schedule: Display a scheduled report on the dashboard.
    • URL: Display a web page on the dashboard.
    • Sticky Note: Add sticky notes to the dashboard.
    • Custom Widgets: Add custom widgets to the dashboard.
    Figure 1. Widgets on the Dashboard

    Follow these steps to add items to the Dashboard.

      Step 1   Click the Dashboards drawer.
      Step 2   Click the dashboard that you want to add items to.

      You can also create a dashboard and add items to it. See Create a dashboard.

      Step 3   On the dashboard, click Add.
      Step 4   In the Title box, enter the name of the item.
      Step 5   From the Type drop-down list, select the type of item that you want to add.
      Step 6   In the Size section, define the width and height of the item in pixels. (This step is optional.)
      Step 7   In the Position section, define how far the item will be placed from the left side and from the top of the dashboard. (This step is optional.)
      Step 8   In the Dashboard Item Content section, define the dashboard item that you selected in Step 5.

      To display a report:

      1. Click the arrows to navigate through the folders to the report that you want to display on the dashboard.
      2. Select the report.
      3. Select which view of the report you want.
      4. Click OK.

      To display a scheduled report:

      1. Select the schedule from the Schedule box.

        You can search for the schedule using the Search schedule box.

      2. Click OK.

      To display a URL:

      1. In the URL box, enter the address of the web page that you want to display on the dashboard.
      2. Click OK.

      To display a custom widget:

      1. In the Content box, enter Java code of the widget that you want to show on the dashboard.
      2. Click OK.

      To display a Sticky Note:

      1. In the Content box, enter the content for the sticky note or leave the box blank.
      2. Click OK.

      Run a slideshow

      Use the Slideshow feature to view the dashboard items that you added in a new window.

      Follow these steps to use the slideshow feature:

        Step 1   Click Slideshow in the toolbar. This launches the slideshow in a new window.

        You can run a slideshow if a dashboard has only one item but you will not notice a change.

        Step 2   Perform the following actions to start, stop, pause, and set the interval for the slideshow.
        • Play—Starts the slideshow.
        • Pause—Temporarily pauses the slideshow.
        • Stop—Stops the slideshow and returns to the dashboard.
        • Set Interval—Opens a dialog box where you can set the interval, in seconds, for the slideshow.

          The minimum interval is 1 and the maximum is 900.