2
|
Error condition while dialing
|
None
|
No
|
No
|
Regular outbound calls are not retried but are returned to the pending state.
Callback calls are retried as Dialer Abandoned.
|
3
|
Number reported not in service by network
|
None
|
Yes
|
No
|
None
|
4
|
No ringback from network when dial attempted
|
NoRingBack
|
Yes
|
No
|
No answer
|
5
|
Operator intercept returned from network when dial attempted
|
SITTone
|
Yes
|
No
|
None
|
6
|
No dial tone when dialer port went off hook
|
NoDialTone
|
Yes
|
No
|
No answer
|
7
|
Number reported as invalid by the network
|
SITTone
|
Yes
|
No
|
None
|
8
|
Customer phone did not answer
|
NoAnswer
|
Yes
|
No
|
No answer
|
9
|
Customer phone was busy
|
Busy
|
Yes
|
No
|
Busy
|
10
|
Customer answered and was connected to agent
|
Voice
|
Yes
|
Yes
|
None
|
11
|
Fax machine detected
|
Fax
|
Yes
|
No
|
None
|
12
|
Answering machine detected
|
AnsweringMachine
|
Yes
|
No, but transfer to agent possible
|
Answering Machine, if needed
|
13
|
Dialer stopped dialing customer due to lack of agents
|
Cancelled
|
Yes
|
No
|
Dialer Abandoned
|
14
|
Customer requested callback
|
Callback & PersonalCallback
|
Yes
|
Yes
|
None
|
15
|
Callback Machine
|
Callback & PersonalCallback
|
Yes
|
No
|
None
|
16
|
Call was abandoned by the dialer due to lack of agents
|
Abandon
|
Yes
|
Yes
|
Dialer Abandoned
|
17
|
Failed to reserve agent for personal callback
|
None
|
No
|
No
|
No answer
|
18
|
Agent has skipped or rejected a preview call or personal callback call
|
AgentRejected
|
No
|
No
|
No answer
|
19
|
Agent has skipped or rejected a preview call with the close option
|
AgentClosed
|
No
|
No
|
None
|
20
|
Customer has been abandoned to an IVR
|
AbandonToIVR
|
Yes
|
Yes
|
Dialer Abandoned, if needed
|
21
|
Customer dropped call within configured abandoned time
|
CustomerAbandon
|
Yes
|
Yes
|
Customer Abandoned
|
22
|
Mostly used with TDM switches - network answering machine, such as a network
voicemail
|
NetworkAnsMachine
|
Yes
|
No
|
Answering Machine, if needed
|
23
|
Number successfully contacted but wrong number
|
WrongNumber
|
Yes
|
Yes
|
None
|
24
|
Number successfully contacted but reached the wrong person
|
CustomerNotHome
|
Yes
|
Yes
|
Customer not home
|
25
|
Dialer has flushed this record due to a change in the skillgroup, the campaign, or
some other parameter
|
None
|
No
|
No
|
None, but returned to the pending state
|
26
|
The number was on the do not call list
|
None
|
No
|
No
|
None
|
27
|
Network disconnected while alerting
|
NoRingback
|
Yes
|
No
|
No answer
|
28
|
Low Energy or Dead Air call detected by CPA
|
NoRingback
|
Yes
|
No
|
No answer
|
29
|
SIP message received from dialer is not supported by voice gateway.
|
|
|
|
|
30
|
SIP message received from dialer is not authorized by voice gateway.
|
|
|
|
|
31
|
Invalid sip message sent by dialer to voice gateway.
|
|
|
|
|