publication. This guide
Unified Contact Center Enterprise Solution Reference Network Design.
Major changes from
Unified Contact Center Enterprise Solution Reference Network Design:
Design considerations for high availability, and
Unified CCE desktop deployment scenarios chapters to
reflect changes in technology and practices.
Applied changes to reflect
the change to only virtual deployments.
Gathered information on
Parent/Child deployments and the Cisco Agent Desktop into appendixes.
System requirements and constraints appendix to hold
certain information that was in the retired
Hardware and System Software Specification (Bill of Materials)
for Cisco Unified ICM/Contact Center Enterprise & Hosted
Bandwidth Requirements for Finesse Client to Finesse
Server section with requirements for Cisco Finesse Release 10.0(1) and
information about caching.
compatibility information on specific phone models to the Compatibility Matrix.
Updated link to Unified CCE Central Controller to Unified CM
PG calculator and Unified CCE Central Controller to Unified IP IVR or Unified
CVP PG calculator.
Added the All-Event Client and Monitor-Mode Connection Limits to System requirements and constraints appendix.
Updates to All-Event Client limits
Descriptions of Unified CCE features, including configuration and use.
You can also subscribe to the What's New in Cisco Product Documentation RSS feed to deliver updates directly to an RSS reader on your desktop. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.
Field Alerts and Field Notices
Note that Cisco products may be modified or key processes may be determined important. These are announced through use of the Cisco Field Alert and Cisco Field Notice mechanisms. You can register to receive Field Alerts and Field Notices through the Product Alert Tool on Cisco.com. This tool enables you to create a profile to receive announcements by selecting all products of interest. Log into www.cisco.com; then access the tool at: