Cisco Unified Contact Center Enterprise Design Guide, Release 10.0(1)
Preface
Downloads: This chapterpdf (PDF - 1.1MB) The complete bookPDF (PDF - 12.74MB) | The complete bookePub (ePub - 6.48MB) | Feedback

Preface

Preface

Change History

Date Change Reason

10/30/2013

Initial publication. Major changes from Cisco Unified Contact Center Enterprise Solution Reference Network Design:

  • Transformed Deployments, Design considerations for high availability, and Unified CCE desktop deployment scenarios chapters to reflect changes in technology and practices.
  • Applied changes to reflect the change to only virtual deployments.
  • Gathered information on Parent/Child deployments and the Cisco Agent Desktop into appendixes.
  • Added System requirements and constraints appendix to hold certain information that was in the retired Hardware and System Software Specification (Bill of Materials) for Cisco Unified ICM/Contact Center Enterprise & Hosted

This guide replaces the Cisco Unified Contact Center Enterprise Solution Reference Network Design.

1/10/2014

Updated the Bandwidth Requirements for Finesse Client to Finesse Server section with requirements for Cisco Finesse Release 10.0(1) and information about caching.

 

1/14/2014

Moved compatibility information on specific phone models to the Compatibility Matrix.

CSCum24671

4/22/2014

Updated link to Unified CCE Central Controller to Unified CM PG calculator and Unfied CCE Central Controller to Unified IP IVR or Unified CVP PG calculator.

8/26/2014

Added the All-Event Client and Monitor-Mode Connection Limits to System requirements and constraints appendix.

 

Related Documents

Subject Link

Descriptions of Unified CCE features, including configuration and use.

Cisco Unified Contact Center Enterprise Features Guide

Documentation and Support

To download documentation, submit a service request, and find additional information, see What's New in Cisco Product Documentation at:

http:/​/​www.cisco.com/​en/​US/​docs/​general/​whatsnew/​whatsnew.html

You can also subscribe to the What's New in Cisco Product Documentation RSS feed to deliver updates directly to an RSS reader on your desktop. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.

Field Alerts and Field Notices

Note that Cisco products may be modified or key processes may be determined important. These are announced through use of the Cisco Field Alert and Cisco Field Notice mechanisms. You can register to receive Field Alerts and Field Notices through the Product Alert Tool on Cisco.com. This tool enables you to create a profile to receive announcements by selecting all products of interest. Log into www.cisco.com; then access the tool at:

http:/​/​www.cisco.com/​cisco/​support/​notifications.html

Documentation Feedback

To provide comments about this document, send an email message to the following address:

mailto:ccbu_​docfeedback@cisco.com

We appreciate your comments.