publication. This guide
Unified Contact Center Enterprise Solution Reference Network Design.
Major changes from
Unified Contact Center Enterprise Solution Reference Network Design:
Transformed Deployments, Design considerations for high availability, and Unified CCE desktop deployment scenarios chapters to reflect changes in technology and practices.
Applied changes to reflect the change to only virtual deployments.
Gathered information on Parent/Child deployments and the Cisco Agent Desktop into appendixes.
Added System requirements and constraints appendix to hold certain information that was in the retired Hardware and System Software Specification (Bill of Materials) for Cisco Unified ICM/Contact Center Enterprise & Hosted.
Bandwidth Requirements for Finesse Client to Finesse
Server section with requirements for Cisco Finesse Release 10.0(1) and
information about caching.
compatibility information on specific phone models to the Compatibility Matrix.
Updated link to Unified CCE Central Controller to Unified CM
PG calculator and Unified CCE Central Controller to Unified IP IVR or Unified
CVP PG calculator.
Added the All-Event Client and Monitor-Mode Connection Limits to System requirements and constraints appendix.
Updates to All-Event Client limits
Added a note to clarify Remote Silent Monitoring Codec Usage. The note states that the BiB can only send RTP packets using the codec of the currently active agent call. Therefore, Remote Silent Monitoring cannot be used with agents using G.729.
Corrected version to remove 11.0 information that was added by mistake.
Descriptions of Unified CCE features, including configuration and use.
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