Security Manager
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Displays Security Manager and Security Manager options on the user's tools
page.
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x
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Service Manager
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Displays Service Manager on the tools page.
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x
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System Manager
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Displays System Manager on the tools page.
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x
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Advanced User
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Displays a check box on the user settings page, enabling access to Advanced
User mode, which displays the tools page on startup.
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x
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Manage site
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Allows the user to save system settings, security settings, reporting settings,
and provisioning settings on the Settings page.
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Self
skill
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Allows the user to save system settings, security settings, reporting settings,
and provisioning settings on the Settings page.
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Browse Roles
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Allows the user to view folder-based roles within Role Manager and Security
Manager.
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x
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Manage Roles
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Allows the user to create, modify, and delete folder-based roles within
Security Manager > Role Manager.
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Browse Global Roles
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Allows the user to view global roles in Global Security Manager.
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x
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Manage Global Roles
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Allows the user to add, modify, and delete global roles using Global Security
Manager.
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Browse Global Security
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Enables Global Security Manager within the Security Manager tool on the home
page. Access is view-only. Roles are unable to be edited.
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x
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Manage Global Security
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Displays the Global Security Manager option within Security Manager tool on the
tools page enabling the user to view and edit global security roles.
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Browse Dimension type
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Allows the user to select dimension types (such as Agent or Call Type) from an
Item Type drop-down when creating a Parameter Set in Reports.
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x
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x
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Bulk
Import Dimensions
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Allows the user to select dimension types (such as Agent or Call Type) from an
Item Type drop-down when creating a Parameter Set in Reports.
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x
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Provision Agent
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Allows the user to create and manage an Agent using System Manager, or Agent
Team Manager, provided the user also has granted permission to Manage
Dimensions on the specified folder, and Browse Connected Systems is enabled.
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x
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x
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Provision Agent Desktop
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Allows the user to add an Agent Desktop, through the New > Resource Items
menu within System Manager, provided the user also has granted permission to
Manage Dimensions on the specified folder, and Browse Connected Systems is
enabled.
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x
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Provision Agent Team
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Allows the user to add an Agent Team item to a folder, through the New >
Resource Items menu within System Manager.
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x
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x
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Provision Call Type
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Allows the user to add a new Call Type to a folder using the System Manager,
New > Resource Items menu.
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x
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Provision Dialed Number
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Allows the user to provision new dialed Numbers.
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x
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Provision Directory Number
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Allows the user to provision new directory numbers.
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x
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Provision Enterprise Skill Group
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Allows the user to provision new Enterprise skill groups.
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x
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Provision Expanded Call Variable
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Allows the user to create an Expanded Call Variable and manage its settings and
active dates through System Manager > New Resource.
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x
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Provision Label
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Allows the user to create labels through System Manager > Resource Folder
> Resource Item.
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x
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Provision Person
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Allows the user to provision a person using System Manager or Service Manager,
provided the user also has granted permission to Manage Dimensions on the
specified folder, and Browse Connected Systems is enabled.
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x
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Provision Service
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Allows the user to provision and manage a service, including setting Service
Level Type, associated Skill Groups, and peripherals, using System Manager.
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x
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Provision Skill Group
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Allows the user to manage skill groups using System Manager, Skill Group
Manager (within Service Manager) provided the user also has given permission to
Manage Dimensions on the folder where the skill group is located.
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x
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Provision User Variable
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Allows the user to provision a user-defined variable using System Manager.
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x
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