After you restart Finesse, it can take approximately 6 minutes for all server-related services to restart. Therefore, you should wait 6 minutes before you attempt to access the Administration Console on the primary Finesse server.
Direct your browser to the URL http://IP address or hostname of primary Finesse server/cfadmin.
Sign in, using the Application User credentials (for more information, see Application User).
In the Contact Center Enterprise CTI Server Settings area, configure the following settings for the CTI server, referring to the Configuration Worksheet if necessary:
A Side Host/IP Address
A Side Port (You can find this value on the title bar of the CG ctisvr process window.)
Peripheral ID (This value is the ID of the CallManager PG.)
B Side Host/IP Address
B Side Port
In the Contact Center Enterprise Administration & Data Server Settings area, configure the following settings for the Administration & Data Server and AWDB, referring to the Configuration Worksheet if necessary:
Primary Host/IP Address
Backup Host/IP Address (optional)
AW Database Name (This value is the name of the AWDB, typically named <ucce instance>_awdb.)
Sign out of the Administration Console.
Finesse does not support SQL authentication for connecting to the AWDB. Finesse requires that the AWDB is configured to use Windows authentication.
Agents who do not have a password defined in Unified CCE Configuration Manager cannot sign in to Finesse.
Agent password is an optional field in Unified CCE, but it is mandatory for Cisco Finesse.
For agents who do not have passwords, you must perform the following steps:
Launch Unified CCE Configuration Manager.
Locate the record for the agent (Agent Explorer > Agent tab).
Enter a password, and save the record.
Agents sign in to Desktop
After the system administrator defines configuration settings, disables CSA, and restarts services, agents who have passwords and operational handsets can sign in to the Finesse Agent Desktop by entering the following URL in their browser:
http://hostname or IP address
where hostname or IP address is the hostname or IP address of their Finesse server.
After you restart Finesse, it can take approximately 6 minutes for all server-related services to restart. Therefore, you should wait 6 minutes before you attempt to sign in to the Agent Desktop.
Agents must enter their agent ID, password, and extension, and then click Sign In.
Figure 1. Desktop sign-in
Configure DNS on clients
This procedure is required for uncommon environments where non-hierarchical DNS configuration exists. If your environment has hierarchical DNS configuration, you do not need to perform this procedure.
Configuring DNS on client computers allows the clients to resolve the fully-qualified domain name (FQDN) of the active Finesse server during a failover.
Go to Control Panel > Network and Internet > Network Connections. (Open the Control Panel, enter Network Connections in the search bar, and then click View network connections.)
On Windows XP clients, open Control Panel > Network Connections.
Right-click the appropriate network connection and choose Properties.
On the Networking tab, select Internet protocol version 4 (TCP/IPv4), and then click Properties.
On Windows XP clients, on the General tab, select Internet Protocol (TCP/IP), and then click Properties.
On the DNS tab, under DNS server addresses, in order of use, click Add.
Enter the IP address of the DNS server that was entered during installation and click Add.
If a secondary DNS was entered during installation, repeat Step 5 and Step 6 to add its IP address.