Pre-Installation Tasks
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Close all programs.
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Stop any third-party services and applications that are running on the server.
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Back up C:\Cisco\CVP for all Unified CVP components except Operations Console.
Note
Unified CVP Server log files are saved in <CVP_HOME>\logs; VXML Server log files are saved in <CVP_HOME>\VXMLServer\logs and <CVP_HOME>\VXMLServer\applications\<app_name>\logs.
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Ensure that the servers are listed as supported hardware and sized appropriately. For information on platform hardware specifications and compatible third party software version requirements, see https://www.cisco.com/c/en/us/support/customer-collaboration/unified-customer-voice-portal/products-technical-reference-list.html.
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Back up the existing Unified CVP installation files onto a different computer for redundancy in case the automatic backup fails.
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Back up the property files of Unified CVP Server, OAMP, and Reporting Server that need modification. Restore them after upgrade is complete.
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This MR encrypts the keystore password, which is required for exchanging certificates. For detailed steps, refer to the Unified CVP Security section in the Configuration Guide for Cisco Unified Customer Voice Portal at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-customer-voice-portal/products-installation-and-configuration-guides-list.html.
Note |
Exclude the following folders from on-access scanning configuration of the AV program from all Anti Virus scans: c:\Cisco, c:\Temp, c:\tmp, c:\db, c:\IFMXDATA |