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Cisco Unified Customer Voice Portal

Hardware and System Software Specification for Cisco Unified Customer Voice Portal 10.5(1)

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Introduction

Introduction

Solution Changes from Unified CVP Release 10.0(1) to 10.5(1)

Table 1 Hardware and Software Specifications Changes from Unified CVP Release 10.0(1) to 10.5(1)

Feature

Date

  • JRE 1.7.0_45 version is supported

June 18, 2014

Hardware and Software Requirements

Supported Third-Party Software

Type

Product

Remote Administration

Windows Remote Desktop

Windows Terminal Services (server administration only – no Application GUI access)

Virus Protection

McAfee VirusScan Enterprise 8.8i

Symantec Endpoint Protection 12.1

Trend Mico ServerProtect for Microsoft Windows/Novell NetWare 5.8

Note   

For Symantec Endpoint Protection 12.1, client installation packages with only “Basic Protection for Server” feature set are supported.

Web Browser

Microsoft Internet Explorer 9.0 and Microsoft Internet Explorer 11.0 (Compatibility Mode enabled)

Mozilla Firefox 24 or above

Solution Components

Table 2 Unified CVP Platform and Software Requirements
Unified CVP Component/Task Platform Requirement

Unified CVP Server

Note   

See the Virtualization Wiki for Unified CVP.

Unified Operations Console

Unified Reporting Server

Unified Call Studio

2 GB+ RAM

Microsoft Windows compatible (Windows 7, Windows 8.1)

Virtualized Platform

Cisco Unified Computing System (UCS) B-Series and C-Series

Note   

See the open virtualization archive (OVA) template.

Unified CVP Server

Category

Requirements

Operating System

Microsoft Windows Server 2008 R2 Standard and Enterprise

Note   

To apply the latest Operating System Service Upgrade Release, go to Microsoft upgrade website.

Additional Items

A minimum of 10 MB should be available for Unified CVP system media files. Cisco provides .wav files for numbers, days, months, currency types, and so on in American English and Latin American Spanish

Note   

Any additional media files will require additional space.

Media Server can co-reside with the Call Server, VXML Server, or a combination of both on the same physical machine. See the Cisco Unified Customer Voice Portal (CVP) Design Guide for further information.

On Windows platforms, Call Servers require that Simple Network Management Protocol and WMI Windows Installer Provider be installed.

Restriction

Although supported third-party virus scan software can be enabled on the Call Server, full fixed disk virus scans should take place either offline while calls have been diverted to a different system (preferred), or during a period of low call volume. Do not run a full fixed disk scan while the Call Server is under load.

Unified CVP Operations Console

Category

Requirements

Operating System

Microsoft Windows Server 2008 R2 Standard and Enterprise

Note   

To apply the latest Operating System Service Upgrade Release, go to the Microsoft upgrade web site.

Unified CVP Reporting Server (Optional)

Category

Requirements

Operating System

Microsoft Windows Server 2008 R2 Standard and Enterprise

Restriction

Although supported third-party virus scan software can be enabled on the Reporting Server, full fixed disk virus scans should take place either offline while calls have been diverted to a different system (preferred), or during a period of low call volume. Do not run a full fixed disk scan while the Reporting Server is under load.

Unified Call Studio

Category

Requirements

Supported Hardware

2GB+ RAM required

Operating System

Windows Compatible

Microsoft Windows 7 and Microsoft Windows 8.1

Automatic Speech Recognition/ Text to Speech

This section provides information on speech vendors providing Automatic Speech Recognition (ASR)/ Text-to-Speech Server (TTS) that have been tested for interoperability with Unified CVP.

Table 3 Automatic Speech Recognition/Text-to-Speech Server Requirements
Category Requirements

Nuance Software

Unified CVP 10.5(1) has been tested for interoperability with the following Nuance components:

  • For NR10 - Nuance Recognizer 10.2.4, Voice pack for Nuance Recognizer - 10.0.0, Nuance Vocalizer 6.0.1, Voice pack for Nuance Vocalizer 6.0.1, Nuance Speech Server 6.2.4
  • For NR9 - Nuance Vocalizer 5.0.7, Nuance Recognizer 9.0.17, Nuance Speech Server 5.1.9
Note    Contact Nuance support for compatibility of later dot release of Nuance components with Unified CVP.

Operating System

Use vendor-recommended operating system software.

Load Balancer

Table 4 Load Balancer Requirements

Category

Requirements

Supported Hardware

Cisco Application Control Engine 4710 Appliance Series

Supported Software

A4(2.0)


Note


The Unified CVP solution components recommend the use of Load Balancers to provide load distribution and high availability for HTTP, HTTPS, and MRCP traffic. This provides the capability to load balance the rendition of the vxml pages between gateways and VXML server. It also fetches the media files for IVR scripts execution from media servers. The Unified CVP supports any third-party Load Balancer possessing the following features:
  • Both SSL offloading and SSL pass through has to be supported
  • Load Balancer High Availability
  • Session stickiness should not be mandatory
  • Persistence - cookie-insert
  • Distribution algo - Round-robin

The interoperability notes and the known caveats for most commonly used third party Load Balancers like the Big-IP F5 and the Citrix NetScalar 1000v can be referred from the following locations:

For BIG-IP F5 refer to,

http:/​/​www.cisco.com/​c/​dam/​en/​us/​solutions/​collateral/​enterprise/​interoperability-portal/​bigip.pdf

For Citrix NetScalar 1000v refer to,

http:/​/​www.cisco.com/​c/​en/​us/​solutions/​enterprise/​interoperability-portal/​voice_​portal.html

Cisco PGW Softswitch Support (Optional)

Table 5 Cisco PGW Softswitch Requirements

Category

Requirements

Supported Hardware

Hardware that supports PGW 9.8(1). See Cisco PGW 2200 Softswitch Hardware Installation Guide

Supported Software

PGW 9.8(1) S9P9. See http:/​/​www.cisco.com/​en/​US/​products/​hw/​vcallcon/​ps2027/​prod_​release_​notes_​list.html

Restrictions

PGW 2200 Softswitch Release 9.8(1) is qualified to be used with CVP using the SIP protocol.

Media Gateway used with Cisco PGW 2200 Softswitch

Hardware Options

AS5350XM, AS5400XM

Software Options

AS5350XM and AS5400XM - 15.1(1)T or later T releases

Cisco Gateways

Table 6 Cisco Gateway Requirements

Category

Requirements

Hardware Options

18xx, 28xx, 29xx, 38xx, 39xx, 39xxE, AS5350XM, AS5400XM AS5350XM with AS5X-FC High Density Voice Cards, AS5400XM with AS5X-FC High Density Voice Card.

Software Options

Hardware Model

Version

Software Feature Set

AS5350XM

AS5400XM

15.1(4) M7*

15.0(1)M1.2

IPPLUS IP Plus

Enterprise Plus

IPSec 3DES

28xx, 38xx

15.0(1)M1.2

15.1(4)M7*

Advanced IP Services IP VOICE

29xx, 39xx

15.1(4) M7*

15.2(4) M4**

15.2(4) M6

15.3(3) M3

Universal

39xxE

15.1(4) M7*

15.2(4) M4**

15.2(4) M6

15.3(3) M3

Universal


Note


  • *Unified CVP is also compatible with IOS 15.1(4) M3. However, if you are using IOS 15.1(4) M3 you will likely hit defect CSCtt38880 in UDP scenarios. It is recommended to use IOS 15.1(4) M7, as the defect has been fixed in IOS 15.1(4) M7.
  • **Agent greeting is not played for IOS Gateway 15.2(4) M2, 15.2(4) M3, and 15.2(4) M4 versions. For details, see defect CSCue83683.

IOS Versioning

Cisco IOS image is versioned as follows:

Example: In IOS 15.1(4) M3 or 15.1(4) T1:

  • 15.1 is the version number.
  • (4) is the release number.
  • M is the Mainline (M) train.
  • T is the Technology (T) train.

Increment in the release number after M or T refers to additional bug fixes, and increment in the release number before M or T refers to the different trees of IOS.


Note


Unified CVP supports the listed IOS release trains and their later M or T trains respectively. The 15.1(4) M3 or later release means that the IOS release such as 15.1(4) M4, 15.1(4) M7 are also supported, but lower versions such as 15.1(4) M1 and 15.1(4) M2 are not supported.

Cisco Unified Border Element

Platform

Supported CUBE Software Version

ASR1001

ASR1002X

ASR1004 with RP2

ASR1006 with RP2

IOS XE Software - 3.7.0S* Enterprise

IOS XE Software - 3.10.0S* Enterprise


Note


*The Cisco Unified Border Element IOS XE software minor versions 3.10.xS (such as 3.10.2S) are also supported.

Platform

Software Version

ISR

15.1(4) M7*

15.2(4) M4

15.3(3) M3


Note


The Cisco Unified CVP provides the flexibility to add, modify, remove or deploy Unified CVP in many scenarios to facilitate interoperability with third-party devices. Not all SIP service providers support advanced features such as REFER, 302 Redirect Messages, DTMF-based take-back-and-transfer, or data transport (UUI, GTD, NSS, etc). Please verify before planning on deploying these capabilities. Refer to the interoperability note available at the following location for information on the interoperability support for SBC when deployed in place of Cisco CUBE. http:/​/​www.cisco.com/​en/​US/​solutions/​ns340/​ns414/​ns728/​voice_​portal.html

Cisco Unified Contact Center Enterprise/ Cisco Unified Communications Manager

Compatible Version: For compatibility information for Cisco Unified Contact Center Enterprise, see the Cisco Unified Contact Center Enterprise (Unified CCE) Software Compatibility Guide.

Cisco Unified SIP Proxy

Category: Software supported

Requirements: Cisco Unified SIP Proxy 8.5(5), 8.5(6) and 8.5(7).

Video Components (Optional)

This section provides information on Cisco components that can be used to provide optional Unified CVP Video capabilities, when deployed with Unified CVP 10.0(1).

Table 7 Video Component Requirements

Component

Requirements/Comments

Video in Queue

Video Devices Supported

Cisco Telepresence: CTS500-32, EX60, EX90