This document is intended to guide a Citrix administrator through the installation and configuration of Cisco CTI OS Release 9.0(x) in a Citrix XenApp 6.5 environment.
Important note about Cisco Unified CCE solution deployment
Cisco's Unified Contact Center Enterprise (Unified CCE) solution consists of a number of Cisco products. These products are thoroughly tested and documented to ensure that the solution has extremely high availability and can be supported easily and quickly.
Deploying platforms, configurations, or third party applications that are not explicitly identified in Cisco product documentation as supported will significantly impact the performance and capacity of the Cisco Unified CCE solution. Using such non-standard components may contribute to extensive outages that could seriously impact your business and your customers. It will also greatly hinder the ability of the Cisco Technical Assistance Center (TAC) organization to diagnose and resolve issues, to the extent that resolution of issues may not be possible.
Cisco TAC supports Cisco products and documented third party applications and configurations that are part of your Unified CCE deployment. However, Cisco TAC cannot and will not guarantee the overall stability of platforms that use non-supported components or configurations. Cisco TAC will not be able to assist in troubleshooting any problems that exist for the agent desktops on unsupported platforms or configurations. In addition, Cisco TAC may be unable to provide assistance of any type if initial analysis suggests that unsupported platforms might be contributing to the issue. In such cases, Cisco TAC provides best effort support and only troubleshoots the supported applications and components of your Cisco Unified CCE solution, not the overall solution environment.
Related documentation includes the documentation sets for Cisco CTI Object Server (CTI OS), Cisco Agent Desktop (CAD), Cisco Agent Desktop - Browser Edition (CAD-BE), Cisco Unified Contact Center Management Portal, Cisco Unified Customer Voice Portal (CVP), Cisco IP IVR, Cisco Support Tools, and Cisco Remote Monitoring Suite (RMS).
For documentation for these Cisco Unified Contact Center Products, go to
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