The System menu of the Unified CCX Administration system
provides options for performing system-related tasks. Depending on the product
package you purchased, the System menu contains some or all of the following
System > Server
from the Cisco Unified CCX Administration menu bar to access the List Servers
web page. Use the List Servers web page to view, add, remove, and view servers
in the cluster.
Before installing Unified CCX on the second node, you must
configure the second server using this procedure. Installation
of second node will fail if you do not perform this configuration.
To view, modify, or delete the server configuration
information of any server, click the respective hyperlink in the
Host Name/IP Address field. The Server Configuration web page
opens to display Host Name/IP Address, MAC Address, and Description of the
server. Update the values in the fields and click
Save to save the changes. Click
Delete to delete the configuration information
of a server.
You cannot delete the publisher.
To configure a new server that needs to be added to form a Unified CCX cluster for a High Availability setup, complete the following steps.
Add New icon in the toolbar in
the upper left corner of the List Servers web page or the
Add New button at the bottom of
the List Servers web page to add the new server.
The Server Configuration web page appears.
Add New button is disabled when two servers are added to the cluster in a High Availability setup.
A warning message appears when you click the
Add New button without having a High
Hostname change is not supported in Cisco Unified CCX
Complete the following fields:
Host Name/IP Address
Hostname or IP address of the server that you want to add.
MAC address of the server that you want to add.
Description of the server that you want to add.
Add to add details of the new server.
Unified CM Configuration
Unified CM Configuration web page
to update the following information:
Unified CM Telephony subsystem
RmCm Provider configuration from within Unified CCX.
System > Unified CM Configuration
from the Unified CCX Administration menu bar to access the
Unified CM Configuration web page.
Use the System Parameters web page to configure system
parameters such as port settings, locale settings for Cisco Agent Desktop, and
set the default session timeout.
System > System Parameters
from the Unified CCX Administration menu bar to access the System Parameters
Configuration web page.
You can configure only RMI port in Unified CCX 9.0(1). RmCm TCP and
Master Listener TCP ports are display only fields.
Custom File Configuration
Use the Custom Classes Configuration web page to specify the
classpath for custom classes.
System > Custom File
Configuration from the Unified CCX Administration
menu bar to access the Custom Classes Configuration area.
Restart Unified CCX engine and Unified CCX administration services to use the custom files in scripts.
Use the License Information web pages to display the cluster
licensing information and to upload additional licenses.
System > License
Information > Add License(s) or
Display License(s) from the Cisco Unified CCX
Administration menu bar to access the License Information web pages.
System > License
Information > Add License(s).
The License Information web page displays.
In the License File field, enter the path for the license file or
click Browse to locate the license file. Select the required license file and
Use this page to specify a license file and upload it to Unified
Unified CCX Administration menu bar:
System > License
Information > Display License(s).
Information web page opens, displaying the details of the Configured License
such as the license type, number of IVR ports, number of seats, maximum number
of agents, and so on.
Information page displayed on click of
Display License(s) menu option will also specify the
expiry date in case of time-bound licenses.
Unified CCX languages such as American English, Canadian French, and so on are
installed with Unified CCX.
Languages Configuration web page to:
that can be used to play prompts and grammars through Cisco Unified IP IVR.
languages that you want to use with Cisco Unified Contact Center Express CAD
System > Language
Information from the Cisco Unified CCX Administration
menu bar to access the Languages Configuration web page. The Languages
Configuration web page opens to display the following fields and buttons.
that you wish to use with Unified IP IVR. You can select the language from the
drop-down list. You can also specify the group and country-specific information
for the language by selecting the desired radio button and check box
respectively. Some languages have only one choice. US English (en_US) is the
Default IVR Language
default language setting, which could be either one of the selected IVR
languages or country-specific or a user-defined language entered using the
Edit button. This is a mandatory field and you can
choose from the drop-down list. Click
Edit to add a new Language option.
English (United States) [en_US]
CAD/CSD Language Configuration
that you wish to use with Cisco Agent Desktop (CAD) or Cisco Supervisor Desktop
(CSD). You can configure this language by choosing from the drop-down list.
are upgrading from CRS 4.5 to Unified CCX 9.0(1) or 9.0(2), ensure that you
have the same CAD and CSD Language Selection settings as that of your CRS 4.5
Update icon that displays in the toolbar in the
upper left corner of the window or the
Update button that displays at the bottom of the
window to save your changes.
Clear icon that displays in the toolbar in the upper
left corner of the window or the
Clear button that displays at the bottom of the
window to restore the default settings.
To exit Unified CCX Administration without closing your web
browser, you can perform one of the following:
System > Logout
from the Unified CCX Administration menu bar.
the Logout link displayed in the top right
corner of any Cisco Unified CCX Administration web page.
The system logs you out of Unified CCX and displays the
Unified CCX Authentication web page.
You can also exit Unified CCX Administration by closing your web