Cisco Unified CCX Administration Guide, Release 9.0(2)
System Menu
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System Menu

System Menu

The System menu of the Unified CCX Administration system provides options for performing system-related tasks. Depending on the product package you purchased, the System menu contains some or all of the following menu options:

Access Server Menu

Choose System > Server from the Cisco Unified CCX Administration menu bar to access the List Servers web page. Use the List Servers web page to view, add, remove, and view servers in the cluster.


Warning


Before installing Unified CCX on the second node, you must configure the second server using this procedure. Installation of second node will fail if you fail to do this configuration.


To view, modify, or delete the server configuration information of any server, click the respective hyperlink in Host Name/IP Address field. The Server Configuration web page opens to display Host Name/IP Address, MAC Address, and Description of the server. Update the values in the fields and click Save to save the changes. Click Delete to delete the configuration information of a server.


Note


You cannot delete the publisher.


To configure a new server that must be added to the cluster in a High Availability setup, complete the following steps:

Procedure
    Step 1   Click the Add New icon that displays in the toolbar in the upper left corner of the window or the Add New button that displays at the bottom of the window to add the new server from the List Servers web page.

    The Server Configuration web page opens.

    Note   
    • Unified CM Telephony trigger information you have already installed two servers in the cluster, the server details of only one server is displayed in this web page and the Add New button is disabled.
    • You will see a warning message if you click the Add New button without having a High Availability license.
    • Hostname change is not supported in Cisco Unified CCX
    Step 2   Click Add to add details of the new server.

    Unified CM Configuration

    Use the Unified CM Configuration web page to update the following information:

    • AXL authentication
    • Unified CM Telephony subsystem
    • RmCm Provider configuration from within Unified CCX.

    Choose System > Unified CM Configuration from the Unified CCX Administration menu bar to access the Unified CM Configuration web page.

    System Parameters

    Use the System Parameters web page to configure system parameters such as port settings, locale settings for Cisco Agent Desktop, and set the default session timeout.

    Choose System > System Parameters from the Unified CCX Administration menu bar to access the System Parameters Configuration web page.


    Note


    You can configure only RMI port in Unified CCX 9.0(1). RmCm TCP and Master Listener TCP ports are display only fields.


    Recording Configuration

    Use the Recording Configuration web page to configure the host names, user name, and password to connect to the recording server such as Cisco MediaSense.

    You must configure recording server details in Unified CCX so that supervisors can search and play recordings based on various filter criteria.

    Choose System > Recording Configuration from the Unified CCX Administration menu bar to access the Recording Configuration web page.

    This web page displays currently configured recording server details.


    Note


    User name must be a MediaSense API user. API user name is a Unified CM end user, who is configured in Cisco MediaSense as a MediaSense API user.

    For information about Cisco MediaSense API User Configuration, see MediaSense Installation and Administration guide at http:/​/​www.cisco.com/​en/​US/​products/​ps11389/​tsd_​products_​support_​series_​home.html .

    Custom File Configuration

    Use the Custom Classes Configuration web page to specify the classpath for custom classes.

    Choose System > Custom File Configuration from the Unified CCX Administration menu bar to access the Custom Classes Configuration area.


    Note


    Restart Unified CCX engine and Unified CCX administration services to use the custom files in scripts.


    License Information

    Use the License Information web pages to display the cluster licensing information and to upload additional licenses.

    Choose System > License Information > Add License(s) or Display License(s) from the Cisco Unified CCX Administration menu bar to access the License Information web pages.

    Related Information

    Add Licenses

    From the Unified CCX Administration menu bar:

    Procedure
      Step 1   Choose System > License Information > Add License(s).

      The License Information web page displays.

      Step 2   In the License File field, enter the path for the license file or click Browse to locate the license file. Select the required license file and click Open.

      Use this page to specify a license file and upload it to Unified CCX.


      Related Information

      Display Licenses

      From the Unified CCX Administration menu bar:

      Procedure
      Choose System > License Information > Display License(s).

      The License Information web page opens, displaying the details of the Configured License such as the license type, number of IVR ports, number of seats, maximum number of agents, and so on.

      Note   

      The License Information page displayed on click of Display License(s) menu option will also specify the expiry date in case of time-bound licenses.


      Related Information

      Language Information

      Customized Unified CCX languages such as American English, Canadian French, and so on are installed with Unified CCX.

      Use the Languages Configuration web page to:

      • Enable languages that can be used to play prompts and grammars through Cisco Unified IP IVR.
      • Configure the languages that you want to use with Cisco Unified Contact Center Express CAD and CSD.

      Choose System > Language Information from the Cisco Unified CCX Administration menu bar to access the Languages Configuration web page. The Languages Configuration web page opens to display the following fields and buttons.

      Field

      Description

      IVR Language Configuration

      Language

      Language that you wish to use with Unified IP IVR. You can select the language from the drop-down list. You can also specify the group and country-specific information for the language by selecting the desired radio button and check box respectively. Some languages have only one choice. US English (en_US) is the default.

      Default IVR Language Configuration

      Default Language

      System default language setting, which could be either one of the selected IVR languages or country-specific or a user-defined language entered using the Edit button. This is a mandatory field and you can choose from the drop-down list. Click Edit to add a new Language option.

      Default: English (United States) [en_US]

      CAD/CSD Language Configuration

      CAD/CSD Language

      Language that you wish to use with Cisco Agent Desktop (CAD) or Cisco Supervisor Desktop (CSD). You can configure this language by choosing from the drop-down list.

      Note   

      If you are upgrading from CRS 4.5 to Unified CCX 9.0(1) or 9.0(2), ensure that you have the same CAD and CSD Language Selection settings as that of your CRS 4.5 system.

      Update

      Click the Update icon that displays in the toolbar in the upper left corner of the window or the Update button that displays at the bottom of the window to save your changes.

      Clear

      Click the Clear icon that displays in the toolbar in the upper left corner of the window or the Clear button that displays at the bottom of the window to restore the default settings.

      Logout Menu

      To exit Unified CCX Administration without closing your web browser, you can perform one of the following:

      • Choose System > Logout from the Unified CCX Administration menu bar.
      • Click the Logout link displayed in the top right corner of any Cisco Unified CCX Administration web page.

      The system logs you out of Unified CCX and displays the Unified CCX Authentication web page.


      Note


      You can also exit Unified CCX Administration by closing your web browser.