The System menu of the Unified CCX Administration system provides options for performing system-related tasks. Depending on the product package you purchased, the System menu contains some or all of the following menu options:
Choose System > Server from the Cisco Unified CCX Administration menu bar to access the List Servers web page. Use the List Servers web page to view, add, remove, and view servers in the cluster.
Before installing Unified CCX on the second node, you must configure the second server using this procedure. Installation of second node will fail if you fail to do this configuration.
To view, modify, or delete the server configuration information of any server, click the respective hyperlink in Host Name/IP Address field. The Server Configuration web page opens to display Host Name/IP Address, MAC Address, and Description of the server. Update the values in the fields and click Save to save the changes. Click Delete to delete the configuration information of a server.
You cannot delete the publisher.
To configure a new server that must be added to the cluster in a High Availability setup, complete the following steps:
Click the Add New icon that displays in the toolbar in the upper left corner of the window or the Add New button that displays at the bottom of the window to add the new server from the List Servers web page.
The Server Configuration web page opens.
Unified CM Telephony trigger information you have already installed two servers in the cluster, the server details of only one server is displayed in this web page and the Add New button is disabled.
You will see a warning message if you click the Add New button without having a High Availability license.
Hostname change is not supported in Cisco Unified CCX
Customized Unified CCX languages such as American English, Canadian French, and so on are installed with Unified CCX.
Use the Languages Configuration web page to:
Enable languages that can be used to play prompts and grammars through Cisco Unified IP IVR.
Configure the languages that you want to use with Cisco Unified Contact Center Express CAD and CSD.
Choose System > Language Information from the Cisco Unified CCX Administration menu bar to access the Languages Configuration web page. The Languages Configuration web page opens to display the following fields and buttons.
IVR Language Configuration
Language that you wish to use with Unified IP IVR. You can select the language from the drop-down list. You can also specify the group and country-specific information for the language by selecting the desired radio button and check box respectively. Some languages have only one choice. US English (en_US) is the default.
Default IVR Language Configuration
System default language setting, which could be either one of the selected IVR languages or country-specific or a user-defined language entered using the Edit button. This is a mandatory field and you can choose from the drop-down list. Click Edit to add a new Language option.
Default: English (United States) [en_US]
CAD/CSD Language Configuration
Language that you wish to use with Cisco Agent Desktop (CAD) or Cisco Supervisor Desktop (CSD). You can configure this language by choosing from the drop-down list.
If you are upgrading from CRS 4.5 to Unified CCX 9.0(1) or 9.0(2), ensure that you have the same CAD and CSD Language Selection settings as that of your CRS 4.5 system.
Click the Update icon that displays in the toolbar in the upper left corner of the window or the Update button that displays at the bottom of the window to save your changes.
Click the Clear icon that displays in the toolbar in the upper left corner of the window or the Clear button that displays at the bottom of the window to restore the default settings.
To exit Unified CCX Administration without closing your web browser, you can perform one of the following:
Choose System > Logout from the Unified CCX Administration menu bar.
Click the Logout link displayed in the top right corner of any Cisco Unified CCX Administration web page.
The system logs you out of Unified CCX and displays the Unified CCX Authentication web page.
You can also exit Unified CCX Administration by closing your web browser.