Several system-level prompt files are loaded during Unified
CCX installation. However, any file you create must be made available to
the Unified CCX Engine before a Unified CCX application can use them. This is
done through the Unified CCX cluster's Repository datastore, where the
prompt files are created, stored, and updated.
You can use a custom script or the Unified CCX Administration to
upload a prompt.
To access the Prompt Management page, choose
from the Unified CCX Administration menu
The Prompt Management web page contains the following icons
Create Language—Click the Create Language icon that displays in the
toolbar in the upper left corner of the window or the Create Language button
that displays at the bottom of the window to create a new language folder.
Upload Zip Files—Click the Upload Zip Files icon that displays in the
toolbar in the upper left corner of the window or the Upload Zip Files button
that displays at the bottom of the window to upload a new prompt or zip file.
See Manage prompt files section to know more about the
different fields in this page and how to rename, refresh, or delete existing