After you log in, the main
Cisco Unified CCX Administration web page redisplays. The web page includes the
drop-down list box in the upper right corner called
Toolbar. To access the applications in the
drop-down list box, choose the program that you want and click
The minimum supported screen resolution specifies 1024 x 768. Devices
with lower screen resolutions may not display the applications correctly.
The choices in the drop-down list box include the following
Cisco Unified CCX Administration applications:
Cisco Unified CCX Administration—Use
Cisco Unified CCX Administration to configure system parameters, subsystems, wizards,
and much more
Cisco Unified CCX Serviceability—Takes you to the main
Cisco Unified CCX Serviceability web page that is used to configure trace files,
alarms, and to activate and deactivate services
Cisco Desktop Administrator—Takes you to the main Cisco Desktop
Administrator web page that is used to configure Enterprise Data, Personnel,
Cisco Unified Presence Settings, and Agent Email Settings
Cisco Unified Serviceability—Takes you to the main
Cisco Unified Serviceability web page that is used to save alarms and traces for
troubleshooting, provide alarm message definitions, activate and deactivate
services and so on
Cisco Unified OS Administration—Takes you to main Cisco Unified OS
Administration web page, so you can configure and administer the Cisco Unified
Disaster Recovery System—Takes you to the Cisco
Disaster Recovery System, a program that provides data backup and restore capabilities
for all servers in a
Cisco Unified CCX Administration cluster
You can log in to Cisco Unified CCX Administration as either an end user or application user.
An end user is a user that is configured on the Unified CM with Administrator capability in Unified CCX. An application user is a user that is configured during the installation of Unified CCX having administrator capability by default.
If you log in as an end user, you can access the following applications that display in the Navigation drop-down list box in top right corner of the Administration menu bar:
Cisco Unified CCX Administration
Cisco Unified CCX Serviceability
Cisco Desktop Administrator
If you log in as an application user, you can seamlessly traverse between the above-mentioned Unified CCX web applications as well as the Cisco Unified Serviceability without logging in again.
An application user can login to these four Unified CCX web applications even when Unified CM is down.
You can access the following platform-based web applications using the platform user credentials as configured during installation of Unified CCX:
To access these applications from
Cisco Unified CCX Administration, you must first choose the desired application from
the Navigation drop-down list box in the upper right corner and click