Cisco Unified Real-Time Monitoring Tool Administration Guide for Cisco Unified Contact Center Express and Cisco Unified IP IVR Release 9.0(1)
Preface
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Preface

Preface

This preface describes the purpose, audience, organization, and conventions of this guide and provides information on how to obtain related documentation.

This document may not represent the latest Cisco product information that is available. You can obtain the most current documentation by accessing Cisco product documentation page at this URL:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html

Purpose

The Cisco Unified Real-Time Monitoring Tool Administration Guide provides information about the Cisco Unified Real-Time Monitoring Tool (RTMT).

Use this book with the following documents for configuring Cisco Unified CCX:

Cisco Unified Contact Center Express (Unified CCX)

Cisco Unified Contact Center Express Administration Guide, Cisco Unified Serviceability Administration Guide, Cisco Unified Contact Center Express Serviceability Guide

These documents provide the following information:
  • Instructions for administering Unified CCX.
  • Descriptions of procedural tasks that you complete by using the administration interface.

Audience

The Cisco Unified Real-Time Monitoring Tool Administration Guide provides information for network administrators who are responsible for managing and supporting Unified CCX. Network engineers, system administrators, or telecom engineers use this guide to learn about, and administer, remote serviceability features. This guide requires knowledge of telephony and IP networking technology.

Organization

This guide consists of the following chapters.

Chapter

Description

Cisco Unified Real-Time Monitoring Tool

Provides a brief description of the Cisco Unified Real-Time Monitoring Tool (RTMT).

Installation and configuration

Provides procedures for installing, upgrading, and uninstalling RTMT. Also provides information on how to navigate within RTMT and how to configure profiles.

Performance monitoring

Provides an overview of performance counters.

Monitoring objects

Provides information on working with predefined system objects.

Performance Queries

Provides procedures for working with performance monitors, including viewing performance counters and counter descriptions, and perfmon logs.

View and troubleshoot perfmon logs

Provides information about how to download perfmon logs or view them locally.

Alerts

Provides an overview of alerts, including a description of preconfigured alerts. Describes fields that you use to configure alerts and alert actions.

Alerts management

Provides procedures for working with Alerts.

Trace and log central

Provides information on configuring on-demand trace collection and crash dump files for system services as well as on viewing the trace files in the appropriate viewer.

Display messages in SysLog Viewer

Provides information on using the SysLog Viewer.

Install application plug-in

Provides information on installing and using plug-ins in the Real-Time Monitoring tool.

Cisco Unified Analysis Manager for Cisco Unified Contact Center Express

Provides information on Cisco Unified Analysis Manager, how to install and configure Analysis Manager, and how to identify and add nodes and call record repositories that the Analysis Manager can diagnose.

Unified CCX Port Monitoring

Provides better serviceability and monitors the telephony subsystem through Real-Time Monitoring Tool (RTMT).

System performance objects and counters

Provides a list of performance objects and their associated counters for the system.

Performance Objects and Counters for Unified CCX

Provides a complete list of performance objects and their associated counters. Provides tables with related information about Unified CCX perfmon counters, the Cisco Unified Real-Time Monitoring Tool, and CCM_SNMP_MIB.

System Alert Descriptions and Default Configurations

This appendix contains descriptions and default configurations of system alerts.

Cisco Unified Contact Center Express alert descriptions and default configurations

This appendix contains descriptions and default configurations of Unified CCX alerts.

Related documentation

Conventions

This document uses the following conventions:

Convention

Description

boldface font

Commands and keywords are in boldface.

italic font

Arguments for which you supply values are in italics.

[ ]

Elements in square brackets are optional.

{ x | y | z }

Alternative keywords are grouped in braces and separated by vertical bars.

[ x | y | z ]

Optional alternative keywords are grouped in brackets and separated by vertical bars.

string

A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.

screen font

Terminal sessions and information the system displays are in screen font.

boldface screen font

Information you must enter is in boldface screen font.

Italic screen font

Information you must enter is in Italic screen font.

 

This pointer highlights an important line of text in an example.

^

The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key.

< >

Nonprinting characters, such as passwords, are in angle brackets.

Notes use the following conventions:

Note


Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.


Timesavers use the following conventions:

Note


Timesaver:

Means the described action saves time. You can save time by performing the action described in the paragraph.


Tips use the following conventions:

Tip


Means the information contains useful tips.


Cautions use the following conventions:

Caution


Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.


Warnings use the following conventions:

Warning


This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, you must be aware of the hazards involved with electrical circuitry and familiar with standard practices for preventing accidents.


Documentation and service requests

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Documentation feedback

You can provide comments about this document by sending an email to the following address:

ccbu_docfeedback@cisco.com

We appreciate your comments.