Cisco Unified Real-Time Monitoring Tool Administration Guide for Cisco Unified Contact Center Express and Cisco Unified IP IVR Release 9.0(1)
Unified CCX Port Monitoring
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Unified CCX Port Monitoring

Unified CCX Port Monitoring

Access Telephony Subsystem Monitoring Tool from RTMT

Follow this procedure to access the Port Monitor Tool from RTMT:

Procedure
    Step 1   Perform any one of the following:
    1. Choose Start > Program > Cisco > Unified Serviceability > Real-Time Monitoring Tool 9.0.
    2. Double-click RTMT icon on the desktop. The Real-Time Monitoring Tool Login dialog box appears.
    Step 2   Enter your Unified CCX IP address, User Name and Password to sign in to RTMT. The Cisco Unified Real-Time Monitoring Tool window appears.
    Step 3   Click the Cisco Unified CCX tab on the bottom of left panel. The Cisco Unified CCX field appears on the left panel.
    Step 4   Click CUCM Telephony Data to view options. The CUCM Telephony Data options appear on the right panel.

    Triggers page

    The Triggers page displays the following information for the triggers that are configured for Unified CCX:

    Table 1 Triggers page options

    Counters

    Description

    TriggerDN

    This field displays the directory number associated with the trigger.

    Trigger State

    This field displays the state of the trigger, which can be In Service, Out of Service, or Unknown.

    Application Name

    This field displays the name of Unified CCX application associated with the trigger.

    Ready for Call

    This field indicates whether the trigger is ready to accept the call.

    CallControlGroup ID

    This field displays the ID of the call control group associated with the trigger.

    Media Group ID

    This field displays the ID of the media group associated with the trigger.

    Last State Change Time

    This field displays the time of last state change for the trigger.

    Recommended Action

    This field provides the reason the trigger state is Out of Service or Unknown and provides the recommended action to return the trigger state In Service.

    Note    Note: This field is populated only if the trigger is in Out of Service state or Unknown state.

    Call Control Groups page

    The Call Control Groups page provides the following information regarding the current Call Control Group configured for Unified CCX:

    Table 2 Call Control Groups Page Options

    Counters

    Description

    CallControlGroup ID

    This field displays the ID associated with the call control group.

    Group State

    This field displays the state of the call control group, which can be In Service, Partial Service, or Out of Service.

    Total Ports

    This field displays the total number of CTI ports configured for the call control group.

    InService Ports

    This field displays the number of in service CTI ports.

    OOS Ports This field displays the number of out of service CTI ports.

    CTI ports page

    The CTI Ports page provides the following information regarding the current CTI ports configured for Unified CCX:

    Table 3 CTI Ports page options

    Counters

    Description

    CTI Port DN

    This field displays the directory number of the CTI port.

    CallControlGroup ID

    This field displays the ID of call control group to which the CTI port belongs.

    Port State

    This field displays the state of CTI port, which can be In Service or Out of Service.

    CallID

    This field displays the call ID of the last call that is available on the CTI port before the port state changed to Out of Service.

    Note    This field is populated only if the port state is Out of Service.

    Last State Change Time

    This field displays the last time when the CTI port state changed.

    Summary page

    The Summary page provides the following information:

    Table 4 Summary page options

    Counters

    Description

    Overall Telephony Subsystem State

    This field displays the state of the Unified CCX telephony subsystem, which can be In Service, Partial Service, or Out of Service.

    Call Control Groups In Service

    This field displays the number of call control groups that are in service.

    Call Control Groups Out Of Service

    This field displays the number of call control groups that are out of service.

    Call Control Groups In Partial Service This field displays the number of call control groups that are in partial service.
    Enabled Triggers This field displays the number of triggers, which are associated with valid call control group IDs.
    Disabled Triggers This field displays the number of triggers, which are associated with invalid call control group IDs.
    Triggers With Config Errors This field displays the number of triggers with configuration errors.