Sign In to Finesse on the IP Phone
Before you begin
Your administrator must set up your Finesse IPPA access.
Procedure
Step 1 |
On your IP Phone, press the Services button.
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Step 2 |
Select Cisco Finesse. |
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Step 3 |
Enter your agent ID (or username), password, and extension, and press SignIn.
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Step 4 |
While in talking state, if you wish to view queue statistics data from the call data screen, press QStats. |
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Step 5 |
To go back to the call data screen, press CData. |
Note |
Your administrator can set up your phone with One Button Sign In, which allows you to sign in without specifying your ID, password, or extension. In this case, when you select Finesse from the Services menu, Finesse IPPA automatically enters your sign-in information, and you move directly to the home screen. Finesse IPPA One Button log in can also be configured by the Administrator with only some of the parameters like ID and Extension. In this case, you must enter only your password to sign in. When signing out from the Finesse IPPA application, the Sign In page is displayed. Click on the Exit button to ensure that Single-Sign On works correctly the next time you log in to the Cisco Finesse application. |