New Features
None.
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
None.
None.
After upgrading Customer Collaboration Platform, the CAs that are not approved by Cisco are removed from the platform trust store. However, you can add them back, if necessary.
For information about the list of CAs that Cisco supports, see Cisco Trusted External Root Bundle section in https://www.cisco.com/security/pki
For information about adding a certificate, see To Upload the Certificates and After You Upload the Certificates sections in Cisco Customer Collaboration Platform User Guide.
None.
The support for monitoring of Facebook fan pages, Twitter, and RSS feeds from Customer Collaboration Platform for all Customer Journey Solutions customers is removed in Cisco Customer Collaboration Platform 11.6(2) and later. This is applicable ONLY to the social media feed integration to Customer Collaboration Platform. The field notice in this regard is available at, https://www.cisco.com/c/en/us/support/docs/field-notices/702/fn70274.html.
The standalone Customer Collaboration Platform features such as Facebook page, Twitter, RSS Feeds, Standalone single session chat, associated features like filters and notifications have been removed.
None.