- Bandwidth Latency and QoS Considerations UCCX 12 5 1 SU1
- Cisco UCCX in HCS UCCX 12 5 1 SU1
- Cisco Unified Contact Center Solutions UCCX 12 5 1 SU1
- Cisco Webex Experience Management UCCX 12 5 1 SU1
- Contact Center Express Solutions Overview UCCX 12 5 1 SU1
- Design Considerations for Integrated Features UCCX 12 5 1 SU1
- High Availability and Network Design UCCX 12 5 1 SU1
- Preface UCCX 12 5 1 SU1
- Sizing Operating Conditions for Reference Design UCCX 12 5 1 SU1
- Solution Security UCCX 12 5 1 SU1
- Unified CCX Reference Designs UCCX 12 5 1 SU1
- Unified CCX Solution Design Considerations UCCX 12 5 1 SU1
Unified Contact Center Express Solution
Cisco Unified Contact Center Express (Unified CCX) meets the contact center needs of departmental, enterprise branch, or small to medium-sized companies. Unified CCX offers easy-to-deploy, easy-to-use, highly available, and sophisticated customer interaction management for up to 400 agents. Unified CCX enhances the efficiency, availability, and security of customer contact interaction management in a virtual contact center. It offers integrated self-service applications across multiple sites.
Unified CCX provides reduced business costs and improved customer response by providing a single-server, contact-center-in-a-box deployment with the following:
A sophisticated and distributed automatic call distributor (ACD)
Computer telephony integration (CTI)
Agent and desktop services
You can add the Cisco Workforce Optimization suite to provide quality management and work force management tools to improve workforce productivity.
Unified CCX is available in Enhanced and Premium versions to better match product functions with your business requirements. All Unified CCX solutions are tightly integrated with Unified CM.