Overview
Unified CCX users can access reports using Cisco Unified Intelligence Center and Cisco Finesse. Unified Intelligence Center is a comprehensive, end-to-end reporting solution for Unified CCX. You can access Historical and Live Data reports.
With Unified Intelligence Center, you can complete the following tasks:
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Generate and view reports.
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Filter data in the reports by setting parameters.
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View help for a report.
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Create and view dashboards.
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View permalinks for reports and dashboards.
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Configure thresholds for grid data cells.
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Schedule reports to run at selected intervals.
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Import reports.
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Export reports and report folders.
Customer Journey Analyzer (Trials)
Unified Intelligence Center users can use the reporting platform to launch Customer Journey Analyzer using Analyzer icon from the left navigation pane.
Customer Journey Analyzer mines historical data from multiple data sources and systems to generate specific business views of data. The Analyzer visually displays trends to help you identify patterns and gain insight for continuous improvement.
You can customize the default Analyzer URL using the CLI set cuic analyzer url <urlname>.
For more information on the CLI, see Cisco Unified Contact Center Express Administration and Operations Guide at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-maintenance-guides-list.html.