Plug-Ins Menu
The Unified CCX system includes software components called plug-ins that you can use to enhance the Unified CCXEngine. You can download these plug-ins from the Plug-ins web page.
To access the Plug-ins web page, choose
from the Unified CCXAdministration menu bar.The Plug-ins web page contains one or more of the following hyperlinks (depending on the Unified CCX package you have purchased):
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Cisco Unified CCX Editor—Click this hyperlink to install the client-side Unified CCX Editor. For more information, see the Cisco Unified Contact Center Express Getting Started with Scripts and Cisco Unified Contact Center Express Editor Step Reference Guide.
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Cisco Unified CCX Real-Time Monitoring Tool for Windows—Click this hyperlink to install client-side Unified CCX Serviceability Real-Time Monitoring Tool (RTMT) for Windows. This tool monitors real-time behavior of the components in a Unified CCX cluster. RTMT uses HTTP/HTTPS and TCP to monitor device status, system performance, device discovery, and CTI applications. It also connects directly to devices by using HTTP/HTTPS for troubleshooting system problems. This plug in is available only for users with administrator capability.
Note
To download on Windows, right-click Download hyperlink and select Save Target As option.
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Cisco Unified CCX Real-Time Monitoring Tool for Linux—Click this hyperlink to install client-side Unified CCX Serviceability Real-Time Monitoring Tool (RTMT) for Linux. RTMT uses HTTP/HTTPS and TCP to monitor device status, system performance, device discovery, and CTI applications. It also connects directly to devices by using HTTP/HTTPS for troubleshooting system problems. This plug in is available only for users with administrator capability.
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Cisco Unified CCX Real-Time Reporting Tool- Click this hyperlink to download and launch the Real-Time Reporting Tool. This provides real-time reports to monitor Unified CCX system activity. RTR client tool is a Java application and hence requires Java Runtime Environment (JRE) to be installed on the client machine. It runs outside the web browser and prompts for user authentication. Note : To download, right click on Download hyperlink and select Save Target As option.