New Features
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Added mobile device support for agents. Agents can now access My Schedule and Messaging on smart phones and tablets.
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Added mobile device support for agents. Agents can now access My Schedule and Messaging on smart phones and tablets.
Added the ability to select the preferred method of generating variable schedules for agents who have assigned exceptions. You can opt to avoid assigned exceptions in order to maximize coverage, or include assigned exceptions (which might be for required events like team meetings) but that might result in insufficient coverage.
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