Verify that the
following users are added in Unified Communications Manager application:
Users - These are end users in Unified Communications Manager that are assigned
in Unified CCX as administrators. Using administrator credentials, you can
login to the following components for Unified CCX:
CCX Application Administration
Unified CCX Serviceability
Unified Intelligence Center Administration
These users are
required to integrate Unified Communications Manager with Unified CCX. For
information on adding Unified CM users, see section "Adding Users to a User
Group" in the
Communications Manager Administration Guide at:
Run the client configuration tool only once on any desktop that has access to the Unified CCX server.
Run the Cisco Unified CCX Client Configuration Tool and enter the IP address of the Unified CCX server when you are prompted.
Select Next to download Cisco Unified CCX Desktop Product Suite.
In an HA setup, if calls are to be taken only after both the nodes are functional, run the Unified CCX Desktop Client Configuration Tool once. Otherwise run it twice—once after the first node is functional and once more after the second node is functional.
If you want to install Cisco Unified CCX Desktop Administrator, select Cisco Unified CCX Desktop Administrator to download and run.
Email templates are not upgraded; you must manually update them.
If you want to install Cisco Unified CCX Supervisor Desktop, select Cisco Unified CCX Supervisor Desktop to download and run.
If you already installed Agent Desktop, uninstall it and install the Supervisor Desktop. Agent Desktop is bundled with the Supervisor Desktop.
If you want to install Cisco Unified CCX Agent Desktop, select Cisco Unified CCX Agent Desktop to download and run.