Index A
accessing Visual Voicemail 10-2
audio voicemail service
changing to non-enterprise subscription 6-10
disabling 6-11
interoperation with Visual Voicemail 6-9
using with Visual Voicemail 1-1
audio voicemail service. See audio voicemail service
B
BAT
creating a phone template 6-4
installing Visual Voicemail on phones 6-4
scheduling update of phones 6-5
using to update phones 6-5
C
certificate authority, submitting a certificate request to 3-3
certificate requests
creating for Cisco Unity 3-2
submitting to a certificate authority 3-3
certificates
checking on Cisco Unified Communications Manager 3-5
IIS, downloading from Cisco Unity 3-4
installing on Cisco Unity server 3-3
Tomcat, downloading from Cisco Unity Connection 3-2
uploading to Cisco Unified Communications Manager 3-4
Cisco Unified Communications Manager
checking certificates on 3-5
restarting after implementing security 3-7
restarting devices after implementing security 6-11
signing CTL file on 3-6
uploading certificates to 3-4
Cisco Unity
configuring message indicator count 4-8
configuring reverse TRAP rule 4-7
configuring voicemail web service 4-6
creating certificate request for 3-2
downloading IIS certificate from 3-4
failover, primary-secondary server configuration 5-2
multiple servers with one Cisco Unified Communications Manager server 5-3
server, installing certificate on 3-3
task lists for configuring Visual Voicemail 2-1
with multiple Cisco Unified Communications Manager servers 5-4
Cisco Unity Connection
cluster configuration 5-5
configuration of multiple clusters 5-7
configuring message indicator count 4-8
configuring reverse TRAP rule 4-7
configuring voicemail web services 4-5
downloading Tomcat certificate from 3-2
one server with multiple Cisco Unified Communications Manager servers 5-8
task lists for configuring Visual Voicemail 2-1
clusters
multiple Cisco Unity Connection clusters with one Cisco Unified Communications Manager server 5-7
one Cisco Unity Connection cluster in active-active configuration 5-5
complex configurations
cluster of Cisco Unity Connection servers in active-active configuration 5-5
failover with Cisco Unity servers 5-2
multiple Cisco Unity servers with one Cisco Unified Communications Manager server 5-3
multiple clusters of Cisco Unity Connection servers with one Cisco Unified Communications Manager server 5-7
one Cisco Unity Connection server with multiple Cisco Unified Communications Manager servers 5-8
one Cisco Unity server with multiple Cisco Unified Communications Manager servers 5-4
primary-secondary server configuration 5-2
CTL file
checking presence on 7900 series phones 3-8
checking presence on 9971, 9951, or 8961 phones 3-7
signing on Cisco Unified Communications Manager 3-6
D
device profiles
creating a UDP file format 6-6
creating a UDP template 6-7
exporting profile information 6-7
importing profile information 6-8
installing Visual Voicemail on phones 6-6
verifying profiles subscribed to Visual Voicemail service 6-9
devices, restarting after implementing security 6-11
DNS alias 4-9
E
enabling web access on phones 4-1
enhanced MWI, message counts 4-8
enterprise subscription, installing Visual Voicemail on phones by 6-3
F
failover configuration, with Cisco Unity 5-2
fast forwarding messages 10-2
H
HTTPS. See security
hunt list, creating 4-2
hunt pilot, creating for voicemail pilot number 4-4
I
installing Visual Voicemail
considerations before you install 1-1
information to provide to users 10-1
on phones
enabling service provisioning 6-2
installation methods 6-1
installing by BAT 6-4
installing by enterprise subscription 6-3
installing by individual subscription 6-4
installing to device profiles 6-6
task lists for configuring on Cisco Unity 2-1
task lists for configuring on Cisco Unity Connection 2-1
K
Keep me signed in option
enabling on Cisco Unity 4-6
enabling on Cisco Unity Connection 4-5
key mappings
actions in mapping files 7-2
contexts in mapping files 7-2
default key functions 7-5
enabling for Visual Voicemail 7-3
file format for Visual Voicemail 7-1
limitations 7-4
overview 7-1
service parameters for mappings file 7-3
L
line group, creating 4-2
logs, capturing for phones 9-1
M
message indicator
configuring on Cisco Unity 4-8
configuring on Cisco Unity Connection 4-8
MIDlet
relationship to Visual Voicemail service 1-1
updating 8-1
O
overview of Visual Voicemail 1-1
P
phones
capturing logs 9-1
requirement to remove other MIDlets 1-2
pilot number. See voicemail pilot number
ports
and protocols used by Visual Voicemail 1-2
consumption of licenses by Visual Voicemail 1-2
requirement for allowed traffic 1-2
R
Remember Me option
enabling on Cisco Unity 4-6
enabling on Cisco Unity Connection 4-5
reverse TRAP rule
configuring on Cisco Unity 4-7
configuring on Cisco Unity Connection 4-7
rewinding messages 10-2
route group, creating 4-2
route list, creating 4-2
route pattern, creating for voicemail pilot number 4-4
S
security
adding use_secure_https_connection to Visual Voicemail service 3-1
on Visual Voicemail, distinguished from secure messaging 1-1, 3-1
port traffic requirement 1-2
requirement for eTokens 1-1
service parameters
call_connect_delay 4-12, 9-3
descriptions 4-9
list of 4-9
log_level 4-12
tui_key_mappings_file_url 7-3
tui_key_mappings_file_version 7-3
updating 8-1
use_secure_https_connection 3-1
voicemail_server 4-11
service provisioning, enabling to install Visual Voicemail on phones 6-2
starting Visual Voicemail 10-2
subscribing individual phones 6-4
T
TFTP
restarting servers after implementing security 3-7
restarting services after updating subscriptions 6-11
timeouts after Visual Voicemail starts 1-2
troubleshooting Visual Voicemail 9-1
U
UDP file format, creating 6-6
UDP template, creating 6-7
unsubscribing individual phones. See subscribing individual phones
V
Visual Voicemail service
adding 4-10
adding security service parameter 3-1
updating parameters 8-1
voicemail pilot number
creating for Visual Voicemail 4-3
voicemail web service
configuring on Cisco Unity 4-6
voicemail web services
configuring for Cisco Unity 4-6
configuring on Cisco Unity Connection 4-5
W
web access, enabling on phones 4-1
Index
A
accessing Visual Voicemail 10-2
audio voicemail service
changing to non-enterprise subscription 6-10
disabling 6-11
interoperation with Visual Voicemail 6-9
using with Visual Voicemail 1-1
audio voicemail service. See audio voicemail service
B
BAT
creating a phone template 6-4
installing Visual Voicemail on phones 6-4
scheduling update of phones 6-5
using to update phones 6-5
C
certificate authority, submitting a certificate request to 3-3
certificate requests
creating for Cisco Unity 3-2
submitting to a certificate authority 3-3
certificates
checking on Cisco Unified Communications Manager 3-5
IIS, downloading from Cisco Unity 3-4
installing on Cisco Unity server 3-3
Tomcat, downloading from Cisco Unity Connection 3-2
uploading to Cisco Unified Communications Manager 3-4
Cisco Unified Communications Manager
checking certificates on 3-5
restarting after implementing security 3-7
restarting devices after implementing security 6-11
signing CTL file on 3-6
uploading certificates to 3-4
Cisco Unity
configuring message indicator count 4-8
configuring reverse TRAP rule 4-7
configuring voicemail web service 4-6
creating certificate request for 3-2
downloading IIS certificate from 3-4
failover, primary-secondary server configuration 5-2
multiple servers with one Cisco Unified Communications Manager server 5-3
server, installing certificate on 3-3
task lists for configuring Visual Voicemail 2-1
with multiple Cisco Unified Communications Manager servers 5-4
Cisco Unity Connection
cluster configuration 5-5
configuration of multiple clusters 5-7
configuring message indicator count 4-8
configuring reverse TRAP rule 4-7
configuring voicemail web services 4-5
downloading Tomcat certificate from 3-2
one server with multiple Cisco Unified Communications Manager servers 5-8
task lists for configuring Visual Voicemail 2-1
clusters
multiple Cisco Unity Connection clusters with one Cisco Unified Communications Manager server 5-7
one Cisco Unity Connection cluster in active-active configuration 5-5
complex configurations
cluster of Cisco Unity Connection servers in active-active configuration 5-5
failover with Cisco Unity servers 5-2
multiple Cisco Unity servers with one Cisco Unified Communications Manager server 5-3
multiple clusters of Cisco Unity Connection servers with one Cisco Unified Communications Manager server 5-7
one Cisco Unity Connection server with multiple Cisco Unified Communications Manager servers 5-8
one Cisco Unity server with multiple Cisco Unified Communications Manager servers 5-4
primary-secondary server configuration 5-2
CTL file
checking presence on 7900 series phones 3-8
checking presence on 9971, 9951, or 8961 phones 3-7
signing on Cisco Unified Communications Manager 3-6
D
device profiles
creating a UDP file format 6-6
creating a UDP template 6-7
exporting profile information 6-7
importing profile information 6-8
installing Visual Voicemail on phones 6-6
verifying profiles subscribed to Visual Voicemail service 6-9
devices, restarting after implementing security 6-11
DNS alias 4-9
E
enabling web access on phones 4-1
enhanced MWI, message counts 4-8
enterprise subscription, installing Visual Voicemail on phones by 6-3
F
failover configuration, with Cisco Unity 5-2
fast forwarding messages 10-2
H
HTTPS. See security
hunt list, creating 4-2
hunt pilot, creating for voicemail pilot number 4-4
I
installing Visual Voicemail
considerations before you install 1-1
information to provide to users 10-1
on phones
enabling service provisioning 6-2
installation methods 6-1
installing by BAT 6-4
installing by enterprise subscription 6-3
installing by individual subscription 6-4
installing to device profiles 6-6
task lists for configuring on Cisco Unity 2-1
task lists for configuring on Cisco Unity Connection 2-1
K
Keep me signed in option
enabling on Cisco Unity 4-6
enabling on Cisco Unity Connection 4-5
key mappings
actions in mapping files 7-2
contexts in mapping files 7-2
default key functions 7-5
enabling for Visual Voicemail 7-3
file format for Visual Voicemail 7-1
limitations 7-4
overview 7-1
service parameters for mappings file 7-3
L
line group, creating 4-2
logs, capturing for phones 9-1
M
message indicator
configuring on Cisco Unity 4-8
configuring on Cisco Unity Connection 4-8
MIDlet
relationship to Visual Voicemail service 1-1
updating 8-1
O
overview of Visual Voicemail 1-1
P
phones
capturing logs 9-1
requirement to remove other MIDlets 1-2
pilot number. See voicemail pilot number
ports
and protocols used by Visual Voicemail 1-2
consumption of licenses by Visual Voicemail 1-2
requirement for allowed traffic 1-2
R
Remember Me option
enabling on Cisco Unity 4-6
enabling on Cisco Unity Connection 4-5
reverse TRAP rule
configuring on Cisco Unity 4-7
configuring on Cisco Unity Connection 4-7
rewinding messages 10-2
route group, creating 4-2
route list, creating 4-2
route pattern, creating for voicemail pilot number 4-4
S
security
adding use_secure_https_connection to Visual Voicemail service 3-1
on Visual Voicemail, distinguished from secure messaging 1-1, 3-1
port traffic requirement 1-2
requirement for eTokens 1-1
service parameters
call_connect_delay 4-12, 9-3
descriptions 4-9
list of 4-9
log_level 4-12
tui_key_mappings_file_url 7-3
tui_key_mappings_file_version 7-3
updating 8-1
use_secure_https_connection 3-1
voicemail_server 4-11
service provisioning, enabling to install Visual Voicemail on phones 6-2
starting Visual Voicemail 10-2
subscribing individual phones 6-4
T
TFTP
restarting servers after implementing security 3-7
restarting services after updating subscriptions 6-11
timeouts after Visual Voicemail starts 1-2
troubleshooting Visual Voicemail 9-1
U
UDP file format, creating 6-6
UDP template, creating 6-7
unsubscribing individual phones. See subscribing individual phones
V
Visual Voicemail service
adding 4-10
adding security service parameter 3-1
updating parameters 8-1
voicemail pilot number
creating for Visual Voicemail 4-3
voicemail web service
configuring on Cisco Unity 4-6
voicemail web services
configuring for Cisco Unity 4-6
configuring on Cisco Unity Connection 4-5
W
web access, enabling on phones 4-1