Guest

Cisco Unified IP Phone 7900 Series

Cisco Unified IP Phone Release Notes for Firmware Release 9.1(1)SR1 (SCCP and SIP)

  • Viewing Options

  • PDF (278.6 KB)
  • Feedback
Cisco Unified IP Phone Release Notes for Firmware Release 9.1(1)SR1 (SCCP and SIP)

Table Of Contents

Cisco Unified IP Phone Release Notes for Firmware Release 9.1(1)SR1 (SCCP and SIP)

Contents

Related Documentation

New and Changed Information

Automatic Port Synchronization

Device Un-registration

Plus Dialing

Whisper Coaching

XSI Screen Width Enhancement

Installation Notes

Installing Firmware Release 9.1(1)SR1 for SCCP

Firmware Upgrade Issues for SCCP

Firmware Installation Procedure for SCCP

Installing Firmware Release 9.1(1)SR1 for SIP

Firmware Upgrade Issues for SIP

Firmware Installation Procedure for SIP

Installing Firmware for the Cisco Unified IP Phone Expansion Module

Installing the Cisco Unified IP Phone Expansion Module 7914

Installing the Cisco Unified IP Phone Expansion Module 7916 and 7915

Important Notes

Mute and Unmute Softkey Displays Different Locale

Maximum File Size for Downloads to the Cisco Unified IP Phone

Caveats

Using Bug Toolkit

Open Caveats

Resolved Caveats

Documentation Updates

Cisco Unified IP Phone Administration Guide

Saving Credentials When Using VPN Client

Obtaining Documentation and Submitting a Service Request


Cisco Unified IP Phone Release Notes for Firmware Release 9.1(1)SR1 (SCCP and SIP)


Published: D ecember 22, 2010

The information in this release note applies to the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, 7962G, 7961G/G-GE, 7945G, 7942G, 7941G/G-GE, 7931G, 7911G, and 7906G.

Use these release notes with a Cisco Unified IP Phone running SCCP or SIP firmware release 9.1(1)SR1. Table 1 lists the Cisco Unified Communications Manager release and protocol compatibility for the Cisco Unified IP Phones.

Table 1 Cisco Unified Communications Manager
and Firmware Release Compatibility
 

Cisco Unified IP Phone
Protocol
Cisco Unified Communications Manager

Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G, and 7942G

SCCP

Cisco Unified Communications Manager 6.0 and later, Cisco Unified CallManager 5.1, 4.3, 4.2, and 4.1

Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G, and 7942G

SIP

Cisco Unified Communications Manager 6.0 and later, Cisco Unified CallManager 5.1

Cisco Unified IP Phone 7971G-GE, 7970G, 7961G-GE, 7961G, 7941G-GE, 7941G, 7911G, and 7906G

SCCP

Cisco Unified Communications Manager 6.0 and later, Cisco Unified CallManager 5.1, 5.0, 4.3, 4.2, 4.1, 4.0, and Cisco CallManager 3.3

Cisco Unified IP Phone 7971G-GE, 7970G, 7961G-GE, 7961G, 7941G-GE, 7941G, 7911G, and 7906G

SIP

Cisco Unified Communications Manager 6.0 and later, Cisco Unified CallManager 5.1 and 5.0

Cisco Unified IP Phone 7931G

SCCP

Cisco Unified Communications Manager 7.1, 7.0, 6.0 and 6.1

Cisco Unified IP Phone 7931G

SIP

Cisco Unified Communications Manager 7.0 and later

Cisco Unified IP Phone Expansion Module 7916

SCCP and SIP

Cisco Unified Communications Manager 6.1 and later

Cisco Unified IP Phone Expansion Module 7915

SCCP and SIP

Cisco Unified Communications Manager 6.1 and later

Cisco Unified IP Phone Expansion Module 7914

SCCP and SIP

Cisco CallManager Version 3.1(2c) or later



Note SIP firmware release 9.1(1)SR1 is designed and tested to interoperate with Cisco call control, most notably Cisco Unified Communications Manager release 7.1(5). Although SIP firmware is IETF RFC 3261 compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems.


Contents

These release notes provide the following information. You might need to notify your users about some of the information provided in this document.

Related Documentation

New and Changed Information

Installation Notes

Important Notes

Caveats

Documentation Updates

Obtaining Documentation and Submitting a Service Request

Related Documentation

This section provides links to related documentation.

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Communications Manager Business Edition Documentation

Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

New and Changed Information

This section contains these topics:

Automatic Port Synchronization

Device Un-registration

Plus Dialing

Whisper Coaching

XSI Screen Width Enhancement

Automatic Port Synchronization

When the Cisco Unified Communication Manager administrator uses the Remote Port Configuration feature to set the speed and duplex function of an IP phone remotely, loss of packets can occur, if one port is slower than the other.

The Automatic Port Synchronization feature synchronizes the ports to the lowest speed among the two ports, which eliminates packet loss. When automatic port synchronization is enabled, it is recommended that both ports be configured for autonegotiate. If one port is enabled for autonegotiate and the other is at a fixed speed, the phone synchronizes to the fixed port speed.


Note If both the ports are configured for fixed speed, the Automatic Port Synchronization feature is ineffective.



Note The Remote Port Configuration and Automatic Port Synchronization features are compatible only with IEEE 802.3AF Power of Ethernet (PoE) switches.



Note Switches that support only Cisco Inline Power are not compatible. Enabling this feature on phones that are connected to these types of switches could result in loss of connectivity to Cisco Unified CM, if the phone is powered by PoE.


Device Un-registration

The phone implements a new alarm that is sent in at the time of registration reporting diagnostic information related to the current and previous registration events, as well as, the previous deregistration event. Once the new alarm is implemented the phones, utilizing SCCP, should discontinue sending the StationAlarm message that was previously sent at the time of registration. For reference this is the alarm that includes the "Last=" string. Since this alarm is sent prior to protocol version negotiation it is understood that the newer versions of phone software always sends the newly defined StationEnhancedAlarmMessage. The older versions of the Cisco Unified Communication Manager ignores and discard the new alarm.

Plus Dialing

In this release, users can now press and hold the "*" key for 1 second to add a plus "+" sign as the first digit in a phone number for international dialing.

After the phone number includes the + sign, users can go into directories, such as received calls and call history, and select and dial the entry with the + sign without having to add digits for international calls.

These Cisco Unified IP Phones (SIP) support this feature:

Cisco Unified IP Phone 7906G

Cisco Unified IP Phone 7911G

Cisco Unified IP Phone 7931G

Cisco Unified IP Phone 7941G

Cisco Unified IP Phone 7941G-GE

Cisco Unified IP Phone 7942G

Cisco Unified IP Phone 7945G

Cisco Unified IP Phone 7961G

Cisco Unified IP Phone 7961G-GE

Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7965G

Cisco Unified IP Phone 7970G

Cisco Unified IP Phone 7971G

Cisco Unified IP Phone 7975G

Whisper Coaching

Silent call monitoring is a feature that allows a supervisor to discreetly listen to a conversation between an agent and a customer without allowing the agent to detect the monitoring session. Whisper coaching is an enhancement to silent call monitoring feature that allows supervisors to talk to agents during a monitoring session. This feature provides applications the ability to change the current monitoring mode of a monitoring call from Silent Monitoring to Whisper Coaching and vice versa.

To enable Whisper Coaching in the Cisco Unified Communications Manager Administration application, choose Device > Phone, locate the Cisco Unified IP Phone that you want to configure. Scroll to the Device Information Layout pane and set Built-in Bridge to On or Default. If Built-in Bridge is set to Default, in the Cisco Unified Communications Manager Administration application, choose System > Service Parameter and select the appropriate Server and Service. Scroll to the Clusterwide Parameters (Device - Phone) pane and set Built-in Bridge Enable to On..

XSI Screen Width Enhancement

The XSI Screen Width Enhancement feature, on Cisco Unified IP Phones, enhances the viewability of the Messages, Directories, and Services screens. These screens may appear in Normal mode or in Wide mode depending on how the phone is set up.

The Screen Width Enhancement feature is supported on the following phones that are running SCCP or SIP:

Cisco Unified IP Phone 7941G

Cisco Unified IP Phone 7941G-GE

Cisco Unified IP Phone 7942G

Cisco Unified IP Phone 7945G

Cisco Unified IP Phone 7961G

Cisco Unified IP Phone 7961G-GE

Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7965G

Cisco Unified IP Phone 7970G

Cisco Unified IP Phone 7971G

Cisco Unified IP Phone 7971G-GE

Cisco Unified IP Phone 7975G

Installation Notes

This section contains these topics:

Installing Firmware Release 9.1(1)SR1 for SCCP

Installing Firmware Release 9.1(1)SR1 for SIP

Installing Firmware for the Cisco Unified IP Phone Expansion Module


Note Firmware 9.1(1)SR1 is only compatible with Cisco Unified Communications Manager 7.x or earlier. It is not compatible with Cisco Unified Communications Manager 8.x or later.


Installing Firmware Release 9.1(1)SR1 for SCCP

This section describes how to install firmware release 9.1(1)SR1 for SCCP, and includes these topics:

Firmware Upgrade Issues for SCCP

Firmware Installation Procedure for SCCP

Firmware Upgrade Issues for SCCP


Note For all SCCP firmware upgrades from firmware release versions earlier than 8.3(3) to version 8.5(2)SR1 or greater, you must first upgrade your firmware to version 8.5(2). Once you have upgraded to version 8.5(2), you can upgrade your IP Phone to version 9.1(1)SR1 or later.



Note This section applies to the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, 7962G, 7961G-GE, 7961G, 7945G, 7942G, 7941G-GE, 7941G, 7931G, 7911G, and 7906G.


The following upgrade issues apply:

If you are currently running firmware earlier than 6.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), you must first install an intervening 7.0(x) load to prevent upgrade failure. Cisco recommends using the most recent 7.0(3) load as the intervening load to avoid lengthy upgrade times.

If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), you can do so directly. However, expect the upgrade to take twice as long as usual.

Device packs are required to enable IP Phones in the Cisco Unified Communications Manager database. For Cisco Unified CallManager 4.2 and earlier, these device packs are required. For Cisco Unified CallManager 4.3 and Cisco Unified Communications Manager 6.0 and later, you must run the device pack and reboot the Cisco Unified Communications Manager server.

To access the device packs, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Log in to the Tools and Resources Download Software page.

Step 3 Choose the IP Telephony folder by clicking +.

Step 4 Choose Call Control > Cisco Unified Communications Manager (CallManager).

Step 5 Choose your Cisco Unified Communications Manager version.

Step 6 Choose Cisco Unified Communications Manager > CallManager Device Packages.

Step 7 Choose the device package.


Firmware Installation Procedure for SCCP

Before using the Cisco Unified IP Phone with Cisco Unified Communications Manager release, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

Before You Begin

If you are upgrading from an earlier firmware version, see the Firmware Upgrade Issues for SCCP.

To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Log in to the Tools and Resources Download Software page.

Step 3 Choose the IP Telephony folder by clicking +.

Step 4 Choose IP Phones > Cisco Unified IP Phones 7900 Series.

Step 5 Choose your phone type.

Step 6 Choose Skinny Client Control Protocol (SCCP) Software.

Step 7 Choose 9.1(1)SR1 under the Latest Releases folder.

Step 8 To download the SCCP firmware for the Cisco Unified IP Phone, click the Download Now or Add to cart button and follow the prompts:

For Cisco Unified CallManager 4.2 and earlier (firmware files only):

cmterm-7975-sccp.9-1-1SR1.zip

cmterm-7970_7971-sccp.9-1-1SR1.zip

cmterm-7945_7965-sccp.9-1-1SR1.zip

cmterm-7942_7962-sccp.9-1-1SR1.zip

cmterm-7941_7961-sccp.9-1-1SR1.zip

cmterm-7911_7906-sccp.9-1-1SR1.zip

For Cisco Unified CallManager 4.3 and earlier:

cmterm-7975-sccp.9-1-1SR1.exe

cmterm-7970_7971-sccp.9-1-1SR1.exe

cmterm-7945_7965-sccp.9-1-1SR1.exe

cmterm-7942_7962-sccp.9-1-1SR1.exe

cmterm-7941_7961-sccp.9-1-1SR1.exe

cmterm-7911_7906-sccp.9-1-1SR1.exe

For Cisco Unified CallManager 5.0(1), 5.0(2), and 5.0(3):

cmterm-7970_7971-sccp.9-1-1SR1.cop

cmterm-7941_7961-sccp.9-1-1SR1.cop

cmterm-7911_7906-sccp.9-1-1SR1.cop

For Cisco Unified CallManager 5.0(4) and later:

cmterm-7975-sccp.9-1-1SR1.cop.sgn

cmterm-7970_7971-sccp.9-1-1SR1.cop.sgn

cmterm-7945_7965-sccp.9-1-1SR1.cop.sgn

cmterm-7942_7962-sccp.9-1-1SR1.cop.sgn

cmterm-7941_7961-sccp.9-1-1SR1.cop.sgn

cmterm-7911_7906-sccp.9-1-1SR1.cop.sgn

For Cisco Unified Communications Manager 6.0 and later:

cmterm-7931-sccp.9-1-1SR1.cop.sgn


Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.


Step 9 Click the + next to the firmware file name in the Download Cart section to access additional information about this file.The hyperlink for the Readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:

cmterm-7975-sccp.9-1-1SR1-readme.html

cmterm-7970_7971-sccp.9-1-1SR1-readme.html

cmterm-7945_7965-sccp.9-1-1SR1-readme.html

cmterm-7942_7962-sccp.9-1-1SR1-readme.html

cmterm-7941_7961-sccp.9-1-1SR1-readme.html

cmterm-7911_7906-sccp.9-1-1SR1-readme.html

cmterm-7931-sccp.9-1-1SR1-readme.html

Step 10 Follow the instructions in the Readme file to install the firmware.


Installing Firmware Release 9.1(1)SR1 for SIP

This section describes how to install firmware release 9.1(1)SR1 for SIP, and includes these topics:

Firmware Upgrade Issues for SIP

Firmware Installation Procedure for SIP

Firmware Upgrade Issues for SIP


Note For all SIP firmware upgrades from firmware release versions earlier than 8.3(3) to version 9.1(1)SR1 or greater, you must first upgrade your firmware to an intermediate version (8.3(3) - 8.5(2)) then upgrade to 9.1(1)SR1.


The following upgrade issues apply:

If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), be aware that upgrading will take up to twice as long to complete as usual.

Device packs are required to enable IP Phones in the Cisco Unified Communications Manager database. For Cisco Unified CallManager 4.2 and earlier, these device packs are required. For Cisco Unified CallManager 4.3 and Cisco Unified Communications Manager 6.0 and later, you must run the device pack and reboot the Cisco Unified Communications Manager server.

To access the device packs, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Log in to the Tools and Resources Download Software page.

Step 3 Choose the IP Telephony folder by clicking +.

Step 4 Choose Call Control > Cisco Unified Communications Manager (CallManager).

Step 5 Choose your Cisco Unified Communications Manager version.

Step 6 Choose Cisco Unified Communications Manager > CallManager Device Packages.

Step 7 Choose the device package.


Firmware Installation Procedure for SIP

Before using the Cisco Unified IP Phone with Cisco Unified CallManager 5.0 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Log in to the Tools and Resources Download page.

Step 3 Choose the IP Telephony folder by clicking +.

Step 4 Choose IP Phones > Cisco Unified IP Phones 7900 Series.

Step 5 Choose your phone type.

Step 6 Choose Session Initiation Protocol (SIP) Software.

Step 7 Choose 9.1(1) SR1under the Latest Releases folder.

Step 8 To download the SIP firmware for the Cisco Unified IP Phone, click the Download Now or Add to cart button and follow the prompts:

For Cisco Unified CallManager 5.0 and later: (firmware files only)

cmterm-7975-sip.9-1-1SR1.zip

cmterm-7970_7971-sip.9-1-1SR1.zip

cmterm-7945_7965-sip.9-1-1SR1.zip

cmterm-7942_7962-sip.9-1-1SR1.zip

cmterm-7941_7961-sip.9-1-1SR1.zip

cmterm-7911_7906-sip.9-1-1SR1.zip

For Cisco Unified CallManager 5.0(1), 5.0(2), and 5.0(3):

cmterm-7975-sip.9-1-1SR1.cop

cmterm-7970_7971-sip.9-1-1SR1.cop

cmterm-7945_7965-sip.9-1-1SR1.cop

cmterm-7942_7962-sip.9-1-1SR1.cop

cmterm-7941_7961-sip.9-1-1SR1.cop

cmterm-7911_7906-sip.9-1-1SR1.cop

For Cisco Unified CallManager 5.0(4) and later:

cmterm-7975-sip.9-1-1SR1.cop.sgn

cmterm-7970_7971-sip.9-1-1SR1.cop.sgn

cmterm-7945_7965-sip.9-1-1SR1.cop.sgn

cmterm-7942_7962-sip.9-1-1SR1.cop.sgn

cmterm-7941_7961-sip.9-1-1SR1.cop.sgn

cmterm-7911_7906-sip.9-1-1SR1.cop.sgn


Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.


Step 9 Click the + next to the firmware file name in the Download Cart section to access additional information about this file.The hyperlink for the Readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:

cmterm-7975-sip.9-1-1SR1-readme.html

cmterm-7970_7971-sip.9-1-1SR1-readme.html

cmterm-7945_7965-sip.9-1-1SR1-readme.html

cmterm-7942_7962-sip.9-1-1SR1-readme.html

cmterm-7911_7906-sip.9-1-1SR1-readme.html

cmterm-7931-sip.9-1-1SR1-readme.html

Step 10 Follow the instructions in the Readme file to install the firmware.


Installing Firmware for the Cisco Unified IP Phone Expansion Module

This section contains these topics:

Installing the Cisco Unified IP Phone Expansion Module 7914

Installing the Cisco Unified IP Phone Expansion Module 7916 and 7915

Installing the Cisco Unified IP Phone Expansion Module 7914

This section describes how to install firmware release 9.1(1)SR1 for SIP, and includes these topics:

Firmware Upgrade Issues for the Cisco Unified IP Phone Expansion Module 7914

Firmware Installation Procedure for the Cisco Unified IP Phone Expansion Module 7914

Firmware Upgrade Issues for the Cisco Unified IP Phone Expansion Module 7914

The following Cisco Unified IP Phones do not support the Cisco Unified IP Phone Expansion Module 7914: 7945G, 7942G, 7941G/G-GE, 7931G, 7911G, and 7906G.

You can add a maximum of two Expansion Modules to the Cisco Unified IP Phone 7975G, 7971G, 7970G, 7965G, 7962G, 7961G-GE, and 7961G.

The filename for Cisco Unified IP Phone Expansion Module 7914 uses SCCP, however, it supports both SCCP and SIP. This applies to IP Phones using Cisco Unified Communications Manager 7.0.

If you are using the Cisco Unified IP Phone Expansion Module 7914, you must upgrade the expansion module to firmware release S00105000400 before using the phone to support relevant 9.1(1)SR1 features on your expansion module.

Firmware Installation Procedure for the Cisco Unified IP Phone Expansion Module 7914

To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Log in to the Tools and Resources Download page.

Step 3 Choose the IP Telephony folder by clicking +.

Step 4 Choose IP Phones > Cisco Unified IP Phones 7900 Series.

Step 5 Choose Cisco Unified IP Phone Expansion Module 7914.

Step 6 Choose Skinny Client Control Protocol (SCCP) Software.

Step 7 Choose 5.0(4) under the Latest Releases folder.

Step 8 To download the firmware for Cisco Unified IP Phone Expansion Module 7914, click the Download Now or Add to cart button and follow the prompts:

For Cisco Unified Communications Manager 4.3 and earlier:

cmterm-7914-sccp.5-0-4.exe

For Cisco Unified Communications Manager 5.0(1), 5.0(2), and 5.0(3):

cmterm-7914-sccp.5-0-4.cop

For Cisco Unified Communications Manager 5.0(4) and later:

cmterm-7914-sccp.5-0-4.cop.sgn


Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.


Step 9 Click the + next to the firmware file name in the Download Cart section to access additional information about this file.The hyperlink for the Readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:

cmterm-7914-sccp.5-0-4.readme.html


Installing the Cisco Unified IP Phone Expansion Module 7916 and 7915

This section describes how to install firmware release 9.1(1)SR1 and includes these topics:

Firmware Upgrade Issues for the Cisco Unified IP Phone Expansion Module 7916 and 7915

Firmware Installation Procedure for the Cisco Unified IP Phone Expansion Module 7916 and 7915

Firmware Upgrade Issues for the Cisco Unified IP Phone Expansion Module 7916 and 7915

Before you use the Cisco Unified IP Phone Expansion Module 7916 or Cisco Unified IP Phone Expansion Module 7915, you must load the expansion module with firmware release B016-1-0-4 before using the phone to support relevant 9.1(1)SR1 features on your expansion module.

The Cisco Unified IP Phones 7975G, 7965G, and 7962G support the Cisco Unified IP Phone Expansion Module 7915 and Cisco Unified IP Phone Expansion Module 7916. You can add a maximum of two expansion modules to these phones.

Firmware Installation Procedure for the Cisco Unified IP Phone Expansion Module 7916 and 7915

To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Choose the IP Telephony folder by clicking +.

Step 3 Choose IP Phones > Cisco Unified IP Phones 7900 Series.

Step 4 Choose Cisco Unified IP Expansion Module 7916 or Cisco Unified IP Expansion Module 7915.

Step 5 Choose 1.0(4) under the Latest Releases folder.

Step 6 To download the SIP firmware for the Cisco Unified IP Phone, click the Download Now or Add to cart button and follow the prompts:

For Cisco Unified CallManager 4.3 and 4.2 (SCCP firmware files only):

cmterm-7915.1-0-4.zip

cmterm-7916.1-0-4.zip

For Cisco Unified Communications Manager 5.1 and later:

cmterm-7915.1-0-4.cop.sgn

cmterm-7916.1-0-4.cop.sgn

For Cisco Unified CallManager 4.3 and 4.2 (SCCP only):

cmterm-7915.1-0-4.exe

cmterm-7916.1-0-4.exe


Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.


Step 7 Click the + next to the firmware file name in the Download Cart section to access additional information about this file.The hyperlink for the Readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:

cmterm-7915_7916.1-0-4-readme.html

Important Notes

This section contains these topics about firmware release 9.1(1)SR1:

Mute and Unmute Softkey Displays Different Locale

Maximum File Size for Downloads to the Cisco Unified IP Phone

Mute and Unmute Softkey Displays Different Locale

The Cisco Unified IP Phone 7911G and 7906G use a softkey for the Mute and Unmute feature. If the phone is configured with firmware release 9.1(1)SR1 and a non-English locale is configured, the Mute and Unmute softkey will display in the English locale. For more information, see CSCtc61523 using the Software Bug Toolkit.

Maximum File Size for Downloads to the Cisco Unified IP Phone

In firmware release 9.1(1)SR1, the maximum file size is 6MB for downloading files to the Cisco Unified IP Phone. Downloading files larger than 6 MB will result in a reset of the phone. For more information, refer to CSCtc09700 using the Bug Toolkit.

Caveats

This section contains these topics:

Using Bug Toolkit

Open Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go.


Open Caveats

Table 2 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using firmware release 9.1(1)SR1.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 2 Open Caveats for the Cisco Unified IP Phone for
Firmware Release 9.1(1)SR1 

Identifier
Headline and Bug Toolkit

CSCtj92330

IP phone continues to send RTCP packets after the call is ended

CSCtj90285

IP phone sends LLDP-MED after it receives CDP and not LLDP in holding time

CSCtj86254

SIP stack does not work after applying configuration and restarting IP phone from Cisco Unified Communications Manager (Unified CM)

CSCtj85689

Unified CM rejects IP phone log server IP address xxx.xxx.xxx.2x

CSCtj79853

IP Phone memory leak leads to kernel panic and IP phone reboots

CSCtj73680

Call is created when answered from CTI and the IP phone same time

CSCtj61369

IP phone is stuck during PFS upgrading or downgrading

CSCtj20604

IP phone could not parse correct XML after one incorrect XML request is made

CSCtj15374

SIP displays "Forwarded For" when Retain Forward Information is set to False

CSCtj02981

IP phone does not dial out with enbloc dialing method for the second call

CSCti97492

IP phone failover to V-SRST instead of logging out of Extension Mobility Cross Cluster (EMCC) when the intercluster link is down

CSCti95055

VPN Authentication Failed should be hid when switched to another UI

CSCti83423

No reorder tone when Offhook to First Digit Timer expires on a SIP Phone

CSCti57356

Algorithm that determines RTCP is using 80-bit or 32-bit may not work

CSCti01059

SIP phone freeze when CTI application calls on 2nd line before media is established

CSCtj76712

Call is auto dialed when pressing speaker button of an idle phone

CSCth66183

Sender Codec is not None in Phone Call Statistics page while no Tx

CSCti24482

IP phone 7975 reboots while launching the visual voice mail service

CSCti24961

Phone has no dial tone after two monitor call sessions are setup

CSCti77951

No statistics for intercom call when it is the second call on the phone

CSCtj13838

Encrypted IP phone uses MIC over LSC to verify configuration

CSCti87857

IP phone fails to login into Extension Mobility Cross Cluster (EMCC) when EMCC URL is the idle url

CSCti95341

LED of line 24 is always on after IP phone 7931EMCC with other types of Device Profiles

CSCti99770

Cannot display secure lock icon for ITL file in certain conditions

CSCtj01353

QRT is disabled on SIP phone when speaker phone is disabled

CSCtg96408

Third-gen phone (7911/41, etc) fails to boot after PFS upgrade


Resolved Caveats

Table 3 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using firmware release 9.1(1)SR1.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 3 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 3 Resolved Caveats for the Cisco Unified IP Phone for
Firmware Release 9.1(1)SR1 

Identifier
Headline and Bug Toolkit

CSCtj59284

Cisco Unified IP Phone 7941/7961/7970/7971 with 2 Mb/s multicast stream loses virtual VLAN

CSCtj56971

RTCP port on IP phone is closed when RTP is redirected during a call

CSCtj37739

IP phone in security mode fails to register with Unified CM

CSCtj29883

Traditional call to CVP call has one-way audio for 10 seconds after mid-call codec negotiation

CSCtj28653

Call histories still display on toggle down

CSCtj28569

Automatic line select side effect causes unexpected XSI busy

CSCtj22367

SIP IP phone does not display the "Forward Info" during alteration

CSCtj15255

Built in Bridge fails on 7906/11/41/42/45/61/62/65/70/71/75 - SCCP Phones when SSRC id changes

CSCti49760

Incoming call is not answered the first time by using offhook

CSCth75427

Cisco Unified IP phones intermittently sends duplicate DTMF digits after key press

CSCth67536

PC port still connects after disable from Unified CM

CSCth66183

Codec information in IP phone call statistics page

CSCth61454

Personal Directory does not disappear after placing a call

CSCth54261

IP Phones product specific configuration default does not match

CSCth33597

Attandant IP phone hangs intermittently after upgrade from 6.1.3 to 7.1.3

CSCth30228

Cisco Unified IP Phone 7941/7961/7970/7971 cause VLAN throttle on switch if multicast traffic more than 12 MB

CSCtg91425

EMCC shows "Host Not Found" error after re-setting phone

CSCtg46399

Shared line shows busy and cannot be barged during automation testing

CSCtf93770

"Shownet" command shows 0.0.0.0 as IP address

CSCti47310

Headset/Handset monitor parameter works after audio is set up

CSCti47494

Headset/Handset monitor parameter works only after audio is set up

CSCth49432

IP phone is stuck after modifying its device security profile

CSCth44847

Cisco Unified IP Phone 7962 SCCP is stuck after restart from CUCM

CSCth57117

IP phone cannot fallback to publisher CUCM

CSCth92246

IP phone sometimes stuck while running MIDP compliance test

CSCth92272

Null Pointer Exception while running MIDP compliance test

CSCth57352

Change Max Version Length for BKEM load

CSCti03867

SIP phones stuck at restarting loop after EMCC logs in

CSCti17645

Clusters both on Mixed Mode and SIP phone cannot EMCC login

CSCtj03441

IP phone crashes when user pushes Register to register alarm


Documentation Updates

This section describes recent documentation changes that were made available after the last Cisco Unified IP Phone Administration Guide was released.

Cisco Unified IP Phone Administration Guide

This section provides information about changes to the Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP).

Saving Credentials When Using VPN Client

When using VPN Client, credentials are saved under some circumstances. The Release 8.0 user guides stated that credentials were not saved when the phone was reset or when it experienced a power loss, as follows:


Note If power is lost or the phone is reset, all stored credentials are removed.


However, the following is the corrected information:


Note When the power is lost and in some scenarios when the phone is reset, all stored credentials are removed.


This change applies to the Cisco Unified IP Phones that support VPN Client:

Cisco Unified IP Phone 7975G

Cisco Unified IP Phone 7965G

Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7945G

Cisco Unified IP Phone 7942G

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.