Guest

Cisco Unified IP Phone 7900 Series

Cisco Unified IP Phone Release Notes for Firmware Release 8.5(2)SR1 (SCCP and SIP) 7975G, 7971G-GE, 7970G, 7965G, 7962G, 7961G-GE, 7961G, 7945G, 7942G, 7941G-GE, 7941G, 7931G, 7911G, and 7906G

  • Viewing Options

  • PDF (246.6 KB)
  • Feedback
Cisco Unified IP Phone Release Notes for Firmware Release 8.5(2)SR1 (SCCP and SIP) 7975G, 7971G-GE, 7970G, 7965G, 7962G, 7961G-GE, 7961G, 7945G, 7942G, 7941G-GE, 7941G, 7931G, 7911G, and 7906G

Table Of Contents

Cisco Unified IP Phone Release Notes for Firmware Release 8.5(2)SR1 (SCCP and SIP)
7975G, 7971G-GE, 7970G, 7965G, 7962G, 7961G-GE, 7961G, 7945G, 7942G, 7941G-GE, 7941G, 7931G, 7911G, and 7906G

Contents

Related Documentation

New and Changed Information

Disable Enbloc Dialing

Handset Headset Monitor

Installation Notes

Installing Firmware Release 8.5(2)SR1 for SCCP

Firmware Upgrade Issues for SCCP

Firmware Installation Procedure for SCCP

Installing Firmware Release 8.5(2)SR1 for SIP

Firmware Upgrade Issues for SIP

Firmware Installation Procedure for SIP

Installing Firmware for the Cisco Unified IP Phone Expansion Module

Installing the Cisco Unified IP Phone Expansion Module 7914

Installing the Cisco Unified IP Phone Expansion Module 7916 and 7915

Important Notes

Caveats

Using Bug Toolkit

Open Caveats

Open SCCP Caveats

Open SCCP and SIP Caveats

Open SIP Caveats

Resolved Caveats

Resolved SCCP Caveats

Resolved SCCP and SIP Caveats

Resolved SIP Caveats

Obtaining Documentation and Submitting a Service Request


Cisco Unified IP Phone Release Notes for Firmware Release 8.5(2)SR1 (SCCP and SIP)
7975G, 7971G-GE, 7970G, 7965G, 7962G, 7961G-GE, 7961G, 7945G, 7942G, 7941G-GE, 7941G, 7931G, 7911G, and 7906G


Revised: September 28, 2009

Use these release notes with a Cisco Unified IP Phone running SCCP or SIP firmware release 8.5(2)SR1.The following table lists the Cisco Unified Communications Manager release and protocol compatibility for the Cisco Unified IP Phones.

Cisco Unified IP Phone
Protocol
Cisco Unified Communications Manager

Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G, and 7942G

SCCP

Cisco Unified Communications Manager 6.0 and later, Cisco Unified CallManager 5.1, 4.3, 4.2, and 4.1

Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G, and 7942G

SIP

Cisco Unified Communications Manager 6.0 and later, Cisco Unified CallManager 5.1

Cisco Unified IP Phone 7971G-GE, 7970G, 7961G-GE, 7961G, 7941G-GE, 7941G, 7911G, and 7906G

SCCP

Cisco Unified Communications Manager 6.0 and later, Cisco Unified CallManager 5.1, 5.0, 4.3, 4.2, 4.1, 4.0, and Cisco CallManager 3.3

Cisco Unified IP Phone 7971G-GE, 7970G, 7961G-GE, 7961G, 7941G-GE, 7941G, 7911G, and 7906G

SIP

Cisco Unified Communications Manager 6.0 and later, Cisco Unified CallManager 5.1 and 5.0

Cisco Unified IP Phone 7931G

SCCP

Cisco Unified Communications Manager 7.1, 7.0, 6.0 and 6.1

Cisco Unified IP Phone 7931G

SIP

Cisco Unified Communications Manager 7.0 and later

Cisco Unified Expansion Module 7916

SCCP and SIP

Cisco Unified Communications Manager 6.1 and later

Cisco Unified Expansion Module 7915

SCCP and SIP

Cisco Unified Communications Manager 6.1 and later

Cisco Unified Expansion Module 7914

SCCP and SIP

Cisco Unified Communications Manager 7.1 and earlier



Note SIP firmware release 8.5(2)SR1 is designed and tested to interoperate with Cisco call control, most notably Cisco Unified Communications Manager release 7.1. Although SIP firmware is IETF RFC 3261 compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems.


Contents

These release notes provide the following information. You might need to notify your users about some of the information provided in this document.

Related Documentation

New and Changed Information

Installation Notes

Caveats

Obtaining Documentation and Submitting a Service Request

Related Documentation

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Communications Manager Business Edition Documentation

Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

New and Changed Information

This section contains new or changed information for firmware release 8.5(2)SR1.

Disable Enbloc Dialing

Handset Headset Monitor

Disable Enbloc Dialing

By default, Cisco Unified IP Phones running SCCP use "enbloc dialing", which means all digits of a phone number are sent simultaneously by the SCCP protocol. However, enbloc dialing must be disabled if either Forced Authorization Codes (FAC) or Client Matter Codes (CMC) dialing is being used. Otherwise, FAC and CMC dialing will not work properly. Therefore, the new Enbloc Dialing parameter has been added for disabling enbloc dialing (it is enabled by default).

To disable enbloc dialing, in Cisco Unified Communications Manager Administration, go to Device > Phone. On the Phone Configuration window, in the "Product Specific Configuration Layout" area, uncheck the Enbloc Dialing box, then click Apply Config, then click Save.

Supported Cisco Unified IP Phones

The following Cisco Unified IP Phones (SCCP only) support the new Cisco Unified Communications Manager parameter called "Enbloc Dialing":

Cisco Unified IP Phone 7906G

Cisco Unified IP Phone 7911G

Cisco Unified IP Phone 7931G

Cisco Unified IP Phone 7941G

Cisco Unified IP Phone 7941G-GE

Cisco Unified IP Phone 7942G

Cisco Unified IP Phone 7945G

Cisco Unified IP Phone 7961G

Cisco Unified IP Phone 7961G-GE

Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7965G

Cisco Unified IP Phone 7970G

Cisco Unified IP Phone 7971G-GE

Cisco Unified IP Phone 7975G

Handset Headset Monitor

This feature allows the phone administrator to select whether audio is sent to the headset and handset simultaneously or whether the audio is sent to a single audio path. This selection applies to the Cisco Unified IP Phone 7975G, 7965G, 7962G, 7945G, and 7942G. For more information, refer to CSCsz35375 using the Software Bug Toolkit.

Installation Notes

This section contains these topics:

Installing Firmware Release 8.5(2)SR1 for SCCP

Installing Firmware Release 8.5(2)SR1 for SIP

Installing Firmware for the Cisco Unified IP Phone Expansion Module

Installing Firmware Release 8.5(2)SR1 for SCCP

This section describes how to install firmware release 8.5(2)SR1 for SCCP, and includes these topics:

Firmware Upgrade Issues for SCCP

Firmware Installation Procedure for SCCP

Firmware Upgrade Issues for SCCP


Note For all SCCP firmware upgrades from firmware release versions earlier than 8.3(3) to version 8.5(2)SR1 or greater, you must first upgrade your firmware to version 8.5(2). Once you have upgraded to version 8.5(2), you can upgrade your IP Phone to version 8.5(2)SR1 or later.



Note This section applies to the Cisco Unified IP Phone 7971G-GE, 7970G, 7961G-GE, 7961G, 7941G-GE, 7941G, 7931G, 7911G, and 7906G.


The following upgrade issues apply:

If you are currently running firmware earlier than 6.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), you must first install an intervening 7.0(x) load to prevent upgrade failure. Cisco recommends using the most recent 7.0(3) load as the intervening load to avoid lengthy upgrade times.

If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), you can do so directly. However, expect the upgrade to take twice as long as usual.

Device packs are required to enable IP Phones in the Cisco Unified Communications Manager database. For Cisco Unified CallManager 4.2 and earlier, these device packs are required. For Cisco Unified CallManager 4.3 and Cisco Unified Communications Manager 6.0 and later, you must run the device pack and reboot the Cisco Unified Communications Manager server.

To access the device packs, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Log in to the Tools and Resources Download Software page.

Step 3 Choose the IP Telephony folder by clicking +.

Step 4 Choose Call Control > Cisco Unified Communications Manager (CallManager).

Step 5 Choose your Cisco Unified Communications Manager version.


Firmware Installation Procedure for SCCP

Before using the Cisco Unified IP Phone with Cisco Unified Communications Manager release, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

Before You Begin

If you are upgrading from an earlier firmware version, see the Firmware Upgrade Issues for SCCP.

To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Log in to the Tools and Resources Download Software page.

Step 3 Choose the IP Telephony folder by clicking +.

Step 4 Choose IP Phones > Cisco Unified IP Phones 7900 Series.

Step 5 Choose your phone type.

Step 6 Choose Skinny Client Control Protocol (SCCP) Software.

Step 7 Choose 8.5(2)SR1 under the Latest Releases folder.

Step 8 To download the SCCP firmware for the Cisco Unified IP Phone, click one of the hyperlinks and follow the prompts:

For Cisco Unified CallManager 4.2 and earlier (firmware files only):

cmterm-7975-sccp.8-5-2SR1.zip

cmterm-7970_7971-sccp.8-5-2SR1.zip

cmterm-7945_7965-sccp.8-5-2SR1.zip

cmterm-7942_7962-sccp.8-5-2SR1.zip

cmterm-7941_7961-sccp.8-5-2SR1.zip

cmterm-7911_7906-sccp.8-5-2SR1.zip

For Cisco Unified CallManager 4.3 and earlier:

cmterm-7975-sccp.8-5-2SR1.exe

cmterm-7970_7971-sccp.8-5-2SR1.exe

cmterm-7945_7965-sccp.8-5-2SR1.exe

cmterm-7942_7962-sccp.8-5-2SR1.exe

cmterm-7941_7961-sccp.8-5-2SR1.exe

cmterm-7911_7906-sccp.8-5-2SR1.exe

For Cisco Unified CallManager 5.0(1), 5.0(2), and 5.0(3):

cmterm-7970_7971-sccp.8-5-2SR1.cop

cmterm-7941_7961-sccp.8-5-2SR1.cop

cmterm-7911_7906-sccp.8-5-2SR1.cop

For Cisco Unified CallManager 5.0(4) and later:

cmterm-7975-sccp.8-5-2SR1.cop.sgn

cmterm-7970_7971-sccp.8-5-2SR1.cop.sgn

cmterm-7945_7965-sccp.8-5-2SR1.cop.sgn

cmterm-7942_7962-sccp.8-5-2SR1.cop.sgn

cmterm-7941_7961-sccp.8-5-2SR1.cop.sgn

cmterm-7911_7906-sccp.8-5-2SR1.cop.sgn

For Cisco Unified Communications Manager 6.0 and later:

cmterm-7931-sccp.8-5-2SR1.cop.sgn

Step 9 Click one of the downloadable files in Step 8, and click the Readme hyperlink, under the Additional Information section, which contains installation instructions for the corresponding firmware:

cmterm-7975-sccp.8-5-2SR1-readme.html

cmterm-7970_7971-sccp.8-5-2SR1-readme.html

cmterm-7945_7965-sccp.8-5-2SR1-readme.html

cmterm-7942_7962-sccp.8-5-2SR1-readme.html

cmterm-7941_7961-sccp.8-5-2SR1-readme.html

cmterm-7911_7906-sccp.8-5-2SR1-readme.html

cmterm-7931-sccp.8-5-2SR1-readme.html

Step 10 Follow the instructions in the Readme file to install the firmware.


Installing Firmware Release 8.5(2)SR1 for SIP

This section describes how to install firmware release 8.5(2)SR1 for SIP, and includes these topics:

Firmware Upgrade Issues for SIP

Firmware Installation Procedure for SIP

Firmware Upgrade Issues for SIP


Note For all SIP firmware upgrades from firmware release versions earlier than 8.3(3) to version 8.5(2)SR1 or greater, you must first upgrade your firmware to version 8.5(2). Once you have upgraded to version 8.5(2), you can upgrade your IP Phone to version 8.5(2)SR1 or later.


If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), be aware that upgrading will take up to twice as long to complete as usual.

Firmware Installation Procedure for SIP

Before using the Cisco Unified IP Phone with Cisco Unified CallManager 5.0 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Log in to the Tools and Resources Download page.

Step 3 Choose the IP Telephony folder by clicking +.

Step 4 Choose IP Phones > Cisco Unified IP Phones 7900 Series.

Step 5 Choose your phone type.

Step 6 Choose Session Initiation Protocol (SIP) Software.

Step 7 Choose 8.5(2)SR1 under the Latest Releases folder.

Step 8 To download the SIP firmware for the Cisco Unified IP Phone, click one of the hyperlinks and follow the prompts:

For Cisco Unified CallManager 5.0 and later: (firmware files only)

cmterm-7975-sip.8-5-2SR1.zip

cmterm-7970_7971-sip.8-5-2SR1.zip

cmterm-7945_7965-sip.8-5-2SR1.zip

cmterm-7942_7962-sip.8-5-2SR1.zip

cmterm-7941_7961-sip.8-5-2SR1.zip

cmterm-7911_7906-sip.8-5-2SR1.zip

For Cisco Unified CallManager 5.0(1), 5.0(2), and 5.0(3):

cmterm-7975-sip.8-5-2SR1.cop

cmterm-7970_7971-sip.8-5-2SR1.cop

cmterm-7945_7965-sip.8-5-2SR1.cop

cmterm-7942_7962-sip.8-5-2SR1.cop

cmterm-7941_7961-sip.8-5-2SR1.cop

cmterm-7911_7906-sip.8-5-2SR1.cop

For Cisco Unified CallManager 5.0(4) and later:

cmterm-7975-sip.8-5-2SR1.cop.sgn

cmterm-7970_7971-sip.8-5-2SR1.cop.sgn

cmterm-7945_7965-sip.8-5-2SR1.cop.sgn

cmterm-7942_7962-sip.8-5-2SR1.cop.sgn

cmterm-7941_7961-sip.8-5-2SR1.cop.sgn

cmterm-7911_7906-sip.8-5-2SR1.cop.sgn

Step 9 Click one of the downloadable files in Step 8, and click the Readme hyperlink, under the Additional Information section, which contains installation instructions for the corresponding firmware:

cmterm-7975-sip.8-5-2SR1-readme.html

cmterm-7970_7971-sip.8-5-2SR1-readme.html

cmterm-7945_7965-sip.8-5-2SR1-readme.html

cmterm-7942_7962-sip.8-5-2SR1-readme.html

cmterm-7911_7906-sip.8-5-2SR1-readme.html

cmterm-7931-sip.8-5-2SR1-readme.html

Step 10 Follow the instructions in the Readme file to install the firmware.


Installing Firmware for the Cisco Unified IP Phone Expansion Module

This section contains these topics:

Installing the Cisco Unified IP Phone Expansion Module 7914

Installing the Cisco Unified IP Phone Expansion Module 7916 and 7915

Installing the Cisco Unified IP Phone Expansion Module 7914


Note The following Cisco Unified IP Phone models do not support the Cisco Unified IP Phone Expansion Module 7914: 7941G/G-GE, 7931G, 7911G, and 7906G.



Note You can add a maximum of two Expansion Modules to the Cisco Unified IP Phone 7975G, 7965G, and 7962G.



Note The filename for Cisco Unified IP Phone Expansion Module 7914 uses SCCP, however, it supports both SCCP and SIP. This applies to IP Phones using Cisco Unified Communications Manager 7.0.


If you are using the Cisco Unified IP Phone Expansion Module 7914, you must upgrade the expansion module to firmware release S00105000400 before using the phone to support relevant 8.5(2)SR1 features on your expansion module.

To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Log in to the Tools and Resources Download page.

Step 3 Choose the IP Telephony folder by clicking +.

Step 4 Choose IP Phones > Cisco Unified IP Phones 7900 Series.

Step 5 Choose Cisco Unified IP Phone Expansion Module 7914.

Step 6 Choose Skinny Client Control Protocol (SCCP) Software.

Step 7 Choose 5.0(4) under the Latest Releases folder.

Step 8 To download the firmware for Cisco Unified IP Phone Expansion Module 7914, click one of the following hyperlinks and follow the prompts:

For Cisco Unified Communications Manager 4.3 and earlier:

cmterm-7914-sccp.5-0-4.exe

For Cisco Unified Communications Manager 5.0(1), 5.0(2), and 5.0(3):

cmterm-7914-sccp.5-0-4.cop

For Cisco Unified Communications Manager 5.0(4) and later:

cmterm-7914-sccp.5-0-4.cop.sgn

Step 9 Click the following hyperlink, and follow the prompts to download the Readme file, which contains installation instructions for the corresponding firmware:

cmterm-7914-sccp.5-0-4.readme.html


Installing the Cisco Unified IP Phone Expansion Module 7916 and 7915

Before you use the Cisco Unified IP Phone Expansion Module 7916 or Cisco Unified IP Phone Expansion Module 7915, you must load the expansion module with firmware release B016-1-0-3 before using the phone to support relevant 8.5(2)SR1 features on your expansion module.


Note The Cisco Unified IP Phones 7975G, 7965G, and 7962G support the Cisco Unified IP Phone Expansion Module 7915 and Cisco Unified IP Phone Expansion Module 7916. You can add a maximum of two expansion modules to these phones.


To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Choose the IP Telephony folder by clicking +.

Step 3 Choose IP Phones > Cisco Unified IP Phones 7900 Series.

Step 4 Choose Cisco Unified IP Expansion Module 7916 or Cisco Unified IP Expansion Module 7915.

Step 5 Choose 1.0(3) under the Latest Releases folder.

Step 6 To download the firmware for Cisco Unified IP Phone Expansion Module 7916 or Cisco Unified IP Phone Expansion Module 7915, click one of the following hyperlinks and follow the prompts:

For Cisco Unified CallManager 4.3 and 4.2 (SCCP firmware files only):

cmterm-7915.1-0-3.zip

cmterm-7916.1-0-3.zip

For Cisco Unified Communications Manager 5.1 and later:

cmterm-7915.1-0-3.cop.sgn

cmterm-7916.1-0-3.cop.sgn

For Cisco Unified CallManager 4.3 and 4.2 (SCCP only):

cmterm-7915.1-0-3.exe

cmterm-7916.1-0-3.exe

Step 7 Click one of the downloadable files in Step 6, and click the Readme hyperlink, under the Additional Information section, which contains installation instructions for the corresponding firmware:

cmterm-7915_7916.1-0-3-readme.html

Important Notes

Cisco Unified IP Phone 7911G and 7906G LCD screens work properly in normal communications processing mode. For more information, refer to CSCso89102 using the Software Bug Toolkit.

Caveats

This section contains these topics:

Using Bug Toolkit

Open Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go.


Open Caveats

This section contains these topics:

Open SCCP Caveats

Open Caveats

Open SIP Caveats

Open SCCP Caveats

There are no open SCCP caveats for firmware release 8.5(2)SR1.

Open SCCP and SIP Caveats

There are no open SCCP and SIP caveats for firmware release 8.5(2)SR1.

Open SIP Caveats

There are no open SIP caveats for firmware release 8.5(2)SR1.

Resolved Caveats

This section contains these topics:

Resolved SCCP Caveats

Resolved SCCP and SIP Caveats

Resolved SIP Caveats

Resolved SCCP Caveats

There are no resolved SCCP caveats for firmware release 8.5(2)SR1.

Resolved SCCP and SIP Caveats

Table 1 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using the SCCP and SIP versions of firmware release 8.5(2)SR1.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 1 Resolved SCCP and SIP Caveats for the Cisco Unified IP Phone for Firmware Release 8.5(2SR1) 

Identifier
Headline and Bug Toolkit

CSCsz68389

Cisco Unified IP Phone noise reduction causes saturated speech on handsfree send


Resolved SIP Caveats

There are no resolved SIP caveats for firmware release 8.5(2)SR1.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.