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Cisco Unified IP Phone 7900 Series

Cisco Unified IP Phone Release Notes for Firmware Release 8.4(3) (SCCP and SIP) 7971G-GE, 7970G, 7961G-GE, 7961G, 7941G-GE, 7941G, 7931G, 7911G, and 7906G

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Cisco Unified IP Phone Release Notes for Firmware Release 8.4(3) (SCCP and SIP) 7971G-GE, 7970G, 7961G-GE, 7961G, 7941G-GE, 7941G, 7931G, 7911G, and 7906G

Table Of Contents

Cisco Unified IP Phone Release Notes for Firmware Release 8.4(3) (SCCP and SIP)
7971G-GE, 7970G, 7961G-GE, 7961G, 7941G-GE, 7941G, 7931G, 7911G, and 7906G

Contents

Related Documentation

Installation Notes

Installing Firmware Release 8.4(3) for SCCP

Firmware Upgrade Issues for SCCP

Installing Firmware for the Cisco Unified IP Phone (SCCP)

Installing Firmware Release 8.4(3) for SIP

Firmware Upgrade Issues for SIP

Installing Firmware for the Cisco Unified IP Phone (SIP)

Installing Firmware for the Cisco Unified IP Phone Expansion Module 7914

Important Notes

Caveats

Using Bug Toolkit

Open Caveats

Open SCCP Caveats

Open SCCP and SIP Caveats

Open SIP Caveats

Resolved Caveats

Resolved SCCP Caveats

Resolved SCCP and SIP Caveats

Resolved SIP Caveats

Documentation Updates

Custom Background Images for Large Font Locales for the Cisco Unified IP Phone 7911G and 7906G

Obtaining Documentation and Submitting a Service Request


Cisco Unified IP Phone Release Notes for Firmware Release 8.4(3) (SCCP and SIP)
7971G-GE, 7970G, 7961G-GE, 7961G, 7941G-GE, 7941G, 7931G, 7911G, and 7906G


January 13, 2009

Use these release notes with a Cisco Unified IP Phone running SCCP or SIP firmware release 8.4(3).

The SCCP version of firmware release 8.4(3) is compatible with Cisco Unified Communications Manager releases 7.0, 6.1 and 6.0, Cisco Unified CallManager releases 5.1, 5.0, 4.3, 4.2, 4.1, 4.0, and Cisco CallManager release 3.3.

The SIP version of firmware release 8.4(3) is compatible with Cisco Unified Communications Manager releases 7.0, 6.1, 6.0, and Cisco Unified CallManager releases 5.1 and 5.0.


Note SIP firmware release 8.4(3) is designed and tested to interoperate with Cisco call control, most notably Cisco Unified Communications Manager release 7.0. Although SIP firmware is IETF RFC 3261 compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems.


Contents

These release notes provide the following information

Related Documentation

Installation Notes

Important Notes

Caveats

Documentation Updates

Obtaining Documentation and Submitting a Service Request

Related Documentation

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Communications Manager Business Edition Documentation

Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

Installation Notes

This section contains these topics:

Installing Firmware Release 8.4(3) for SCCP

Installing Firmware Release 8.4(3) for SIP

Installing Firmware for the Cisco Unified IP Phone Expansion Module 7914

Installing Firmware Release 8.4(3) for SCCP

This section describes how to install firmware release 8.4(3) for SCCP.

Firmware Upgrade Issues for SCCP


Note There are no upgrade issues for the Cisco Unified IP Phone 7931G.


The following upgrade issues apply:

If you are currently running firmware earlier than 6.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), you must first install an intervening 7.0(x) load to prevent upgrade failure. Cisco recommends using the most recent 7.0(3) load as the intervening load to avoid lengthy upgrade times.

If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), you can do so directly. However, expect the upgrade to take twice as long as usual.

Device packs are required to enable IP Phones in the Cisco Unified Communications Manager database. For Cisco Unified CallManager 4.2 and earlier, these device packs are required. For Cisco Unified CallManager 4.3 and Cisco Unified Communications Manager 6.0 and later, you must run the device pack and reboot the Cisco Unified Communications Manager server. To access the device packs, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Log in to the Tools and Resources Download page.

Step 3 Choose the IP Telephony folder by clicking +.

Step 4 Choose Call Control > Cisco Unified Communications Manager (CallManager).


Installing Firmware for the Cisco Unified IP Phone (SCCP)

Before using the Cisco Unified IP Phone with Cisco CallManager release 3.3 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

Before You Begin

If you are upgrading from an earlier firmware version, see the Firmware Upgrade Issues for SCCP.


Note The Cisco Unified IP Phone 7931G is supported in Cisco Unified Communications Manager 6.0 and later.


To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Log in to the Tools and Resources Download page.

Step 3 Choose the IP Telephony folder by clicking +.

Step 4 Choose IP Phones > Cisco Unified IP Phones 7900 Series.

Step 5 Choose your phone type.

Step 6 Choose either Session Initiation Protocol (SIP) or Skinny Client Control Protocol (SCCP).

Step 7 Choose 8.4(3) under the Latest Releases folder.

Step 8 To download the SCCP firmware for Cisco Unified IP Phone, click one of the hyperlinks from the URL in Step1 and follow the prompts:

For Cisco Unified CallManager 4.3 and earlier:

cmterm-7970_7971-sccp.8-4-3.exe

cmterm-7941_7961-sccp.8-4-3.exe

cmterm-7911_7906-sccp.8-4-3.exe

For Cisco Unified CallManager 5.0(1), 5.0(2), and 5.0(3):

cmterm-7970_7971-sccp.8-4-3.cop

cmterm-7941_7961-sccp.8-4-3.cop

cmterm-7911_7906-sccp.8-4-3.cop

For Cisco Unified CallManager 5.0(4) and later:

cmterm-7970_7971-sccp.8-4-3.cop.sgn

cmterm-7941_7961-sccp.8-4-3.cop.sgn

cmterm-7911_7906-sccp.8-4-3.cop.sgn

For Cisco Unified Communications Manager 6.0 and later:

cmterm-7931-sccp.8-4-3.cop.sgn

Step 9 Double-click one of the downloadable files in Step 8, and click the Readme hyperlink, under the Additional Information section, which contains installation instructions for the corresponding firmware:

cmterm-7970_7971-sccp.8-4-3-readme.html

cmterm-7941_7961-sccp.8-4-3-readme.html

cmterm-7911_7906-sccp.8-4-3-readme.html

cmterm-7931-sccp.8-4-3-readme.html

Step 10 Follow the instructions in the Readme file to install the firmware.


Installing Firmware Release 8.4(3) for SIP

This section describes how to install firmware release 8.4(3) for SIP. The SIP version is compatible with Cisco Unified Communications Manager releases 7.0, 6.1, 6.0 and Cisco Unified CallManager releases 5.1 and 5.0.

Firmware Upgrade Issues for SIP


Note There are no upgrade issues for the Cisco Unified IP Phone 7931G.


If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), be aware that upgrading will take up to twice as long to complete as usual.

Installing Firmware for the Cisco Unified IP Phone (SIP)

Before using the Cisco Unified IP Phone with Cisco Unified CallManager 5.0 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.


Note The Cisco Unified IP Phone 7931G is supported in Cisco Unified Communications Manager 6.0 and later. The Cisco Unified IP Phone 7931G only supports SIP in Cisco Unified Communications Manager 7.0(1).


To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Choose the IP Telephony folder by clicking +.

Step 3 Choose IP Phones > Cisco Unified IP Phones 7900 Series.

Step 4 Choose your phone type.

Step 5 To download the SIP firmware for Cisco Unified IP Phone, click one of the hyperlinks from the URL in Step1 and follow the prompts:

For Cisco Unified CallManager 5.0(1), 5.0(2), and 5.0(3):

cmterm-7970_7971-sip.8-4-3.cop

cmterm-7941_7961-sip.8-4-3.cop

cmterm-7911_7906-sip.8-4-3.cop

For Cisco Unified CallManager 5.0(4) and later:

cmterm-7970_7971-sip.8-4-3.cop.sgn

cmterm-7941_7961-sip.8-4-3.cop.sgn

cmterm-7911_7906-sip.8-4-3.cop.sgn

For Cisco Unified Communications Manager 7.0(1):

cmterm-7931-sip.8-4-3.cop.sgn

Step 6 Double-click one of the downloadable files in Step 5, and click the Readme hyperlink, which contains installation instructions for the corresponding firmware:

cmterm-7970_7971-sip.8-4-3-readme.htm

cmterm-7941_7961-sip.8-4-3-readme.htm

cmterm-7911_7906-sip.8-4-3-readme.htm

cmterm-7931-sip.8-4-3-readme.htm

Step 7 Follow the instructions in the Readme file to install the firmware.


Installing Firmware for the Cisco Unified IP Phone Expansion Module 7914


Note The following Cisco Unified IP Phone models do not support the Cisco Unified IP Phone Expansion Module 7914: 7941G-GE, 7941G, 7931G, 7911G, and 7906G.


If you are using the Cisco Unified IP Phone Expansion Module 7914, you must upgrade the expansion module to firmware release S00105000400 before using the phone to support relevant 8.4(3) features on your expansion module.


Note The filename for Cisco Unified IP Phone Expansion Module 7914 uses SCCP, however, it supports both SCCP and SIP. This applies to IP Phones using Cisco Unified Communications Manager 7.0.


To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 Choose the IP Telephony folder by clicking +.

Step 3 Choose IP Phones > Cisco Unified IP Phones 7900 Series > Cisco Unified IP Phone Expansion Module 7914 > Skinny Client Control Protocol (SCCP) Software.

Step 4 To download the firmware for Cisco Unified IP Phone Expansion Module 7914, click one of the following hyperlinks and follow the prompts:

For Cisco Unified CallManager 4.3 and earlier:

cmterm-7914-sccp.5-0-4.exe

For Cisco Unified CallManager 5.0(1), 5.0(2), and 5.0(3):

cmterm-7914-sccp.5-0-4.cop

For Cisco Unified CallManager 5.0(4) and later:

cmterm-7914-sccp.5-0-4.cop.sgn

Step 5 Double-click one of the downloadable files in Step 4, and click the Readme hyperlink, which contains installation instructions for the corresponding firmware:

cmterm-7914-sccp.5-0-4-readme.htm


Important Notes

The initial startup time for Cisco Unified IP Phones in the 8.4(3) firmware will be slightly longer than with previous releases. As more features are introduced with the 8.4(3) firmware, more time is needed to initialize the internal processes. This increase in startup time is only applicable to power cycles and resets of the phone.

Caveats

This section contains these topics:

Using Bug Toolkit

Open Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go.


Open Caveats

This section contains these topics:

Open SCCP Caveats

Open SCCP and SIP Caveats

Open SIP Caveats

Open SCCP Caveats

Table 1 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using the SCCP version of firmware release 8.4(3).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 1 Open SCCP Caveats for the Cisco Unified IP Phone for Firmware Release 8.4(3) 

Headline
Headline and Bug Toolkit

CSCsv78707

Cisco Unified IP Phone 7970G cannot prompt callback message when directory is opened

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv78707

CSCsw16056

Cisco Unified IP Phone (SCCP) cannot access Personal Directory or Corporate Directory after shutdown switchport of primary server

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsw16056


Open SCCP and SIP Caveats

Table 2 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using the SCCP and SIP versions of firmware release 8.4(3).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 2 Open SCCP and SIP Caveats for the Cisco Unified IP Phone for Firmware Release 8.4(3) 

Identifier
Headline and Bug Toolkit

CSCso00832

Multi-tap Bubble does not display characters properly with THAI locale

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso00832

CSCso56206

Noise reduction introduces watery-sounding noise

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso56206

CSCsq80613

User Interface (UI) does not display the last line in Unified CM configuration

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsq80613

CSCsr43681

CallBack does not work properly when directory or messages are on focus

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsr43681

CSCsu99115

Cisco Unified IP Phone 7971G does not change VLAN priority of DSCP for phone configuration

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsu99115

CSCsv29397

Main buttons of Cisco Unified IP Phone 7931G lose basic function when it is in Survivable Remote Site Telephony (SRST) status

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv29397

CSCsv42210

Call back notification will not come to front

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv42210

CSCsv44772

Touching hyperlink appearance immediately invokes associated action

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv44772

CSCsv44974

Long string is not shown properly on Cisco Unified IP Phone screen

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv44974

CSCsv47837

Cisco Unified IP Phone registers incorrect Directory Number (DN) with SRST

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv47837

CSCsv48350

Cisco Unified IP Phone cannot register to Unified CM after changing Cisco Discovery Setting (CDP) setting on network port

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv48350

CSCsv51230

Pressing << allows Save to be pressed in 802.1x password set

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv51230

CSCsv53005

`Image.getRGB()' field returns zero values

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv53005

CSCsv54006

Service page exits automatically when call is made from Fast Dials

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv54006

CSCsv54183

Cisco Unified IP Phone 7961G/G-GE responds slowly, then core dumps when running XML

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv54183

CSCsv58137

Blue block covers the entire Form title

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv58137

CSCsv58277

The location of intercom call is incorrect on Cisco Unified IP Phone 7970G

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv58277

CSCsv61474

Cisco Unified IP Phone does not take subscriber as standby Unified CM when fallback from subscriber to publisher

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv61474

CSCsv63858

Cisco Unified IP Phone logs out of Personal Directory when dialing a Fast Dial DN out

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv63858

CSCsv69814

Cannot dial numbers prefixed with a +

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv69814

CSCsv72585

There is no cursor in the text box

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv72585

CSCsv73297

Pressing 1,2, and 3 cannot move focus to relative date in off-the-form editor

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv73297

CSCsv75677

Cisco Unified IP Phone prompts `To Unknown Number' when pressing digits, then holds call

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv75677

CSCsv77807

Cisco Unified IP Phone gets incorrect prompt in status line of EditDial

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv77807

CSCsv78688

Cisco Unified IP Phone loses Call History records after reset if phone logs out from Extension Mobility (EM)

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv78688

CSCsv79038

Cisco Unified IP Phone cannot stop playing long callback tone when dialing out

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv79038

CSCsv81268

`Select' is no longer displayed after selecting a non-existing service

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv81268

CSCsv81371

Offhook cannot dial the selected number in directory Speed Dial

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv81371

CSCsv84358

Ending a call placed to Cisco Unified IP Phone causes scrambled information on the User Interface (UI)

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv84358

CSCsv84614

Cisco Unified IP Phones cannot start up successfully after hard factory reset

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv84614

CSCsv86654

Handle current call menu is limited to primary line on Cisco Unified IP Phone

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv86654

CSCsv90621

Cisco Unified IP Phone displays a blank EM page when trying to select EM quickly

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv90621

CSCsv96578

Repeated softkey presses makes exclusive choice-group item become invisible

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv96578

CSCsv97219

CallBack notification cannot be displayed when directory is on focus

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv97219

CSCsw18969

Idle URL opens when user performs some operations

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsw18969

CSCsw20965

Idle URL will prompt when Settings or Directories is opened

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsw20965

CSCsw21438

Cisco Unified IP Phone does not DHCP again after deleting control file

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsw21438

CSCsw24232

Visual Voicemail is not accessible again after exiting from call back notification

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsw24232

CSCsw92547

Screen focus cannot switch to intercom call plane from the application plane

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsw92547


Open SIP Caveats

Table 3 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using the SIP version of firmware release 8.4(3).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 3 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 3 Open SIP Caveats for the Cisco Unified IP Phone for Firmware Release 8.4(3) 

Identifier
Headline and BugToolkit

CSCsr70882

Cisco Unified IP Phone (SIP) occasionally has garbled speech path with G.729 codec

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsr70882

CSCsw15419

Cisco Unified IP Phone (SIP) shows registered with SRST even all services are down

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsw15419

CSCsw16022

Cisco Unified IP Phone (SIP) cannot access Personal Directory or Corporate Directory after shutdown of primary server Unified CM service

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsw16022


Resolved Caveats

This section contains these topics:

Resolved SCCP Caveats

Resolved SCCP and SIP Caveats

Resolved SIP Caveats

Resolved SCCP Caveats

There are no resolved SCCP caveats for firmware release 8.4(3).

Resolved SCCP and SIP Caveats

Table 4 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using the SCCP and SIP versions of firmware release 8.4(3).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 4 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 4 Resolved SCCP and SIP Caveats for the Cisco Unified IP Phone for Firmware Release 8.4(3) 

Identifier
Headline

CSCsk83382

Cisco Unified IP Phone update needed for Venezuela time zone change

CSCsm80194

Programmable Line Key (PLK) icon does not display correctly

CSCso26500

Failed to blind transfer a call during a conference

CSCso51090

Cisco Unified IP Phone 7911G gets stuck at speed dial screen

CSCsq07205

`Strace' sometimes stops outputting syslogs

CSCsq26986

SendDigits URI is not working

CSCsq59013

SECD Application Programming Interface (API) addition to support SecurityInfo and Certificate interface

CSCsq83494

Cisco Unified IP Phone keeps playing busy tone after a certain procedure

CSCsq96346

Cisco Unified IP Phone 7911G offhook should not dial out when call comes in at SD screen

CSCsq98235

Extension Mobility login or logout does not exit the login or logout screen

CSCsr09164

Recording and BiB interactions are not working properly in Unified CM

CSCsr14566

Hash table enumerator when using IPPM gives error

CSCsr22771

Double DHCP request send out by Cisco Unified IP Phone

CSCsr55945

Cisco Unified IP Phone queries the primary TFTP server twelve times before failing over to secondary

CSCsr73685

Cannot end barge call when `EndCall' softkey is not in first page

CSCsr94431

Services display is inconsistent with Messages and Directories display

CSCsr96183

Cisco Unified IP Phone stops receiving mulitcast audio after few times

CSCsu07181

Cannot dial from Directories menu after exiting from `EditDial'

CSCsu18154

Cisco Unified IP Phone prompts as `line in use' but all lines are in idle state

CSCsu27965

Phone ring is not terminated when the call is picked up

CSCsu30367

Cisco Unified IP Phone downloads the same image which is already in it

CSCsu33043

Disabling the speakerphone does not take effect after Cisco Unified IP Phone fallback

CSCsu38132

CTI controlled Cisco Unified IP Phone generates incorrect DTMF

CSCsu43219

En-bloc feature causes non-dialable characters to be dialed

CSCsu47079

Cisco Unified IP Phone 7931G and 7911G may unregister due to Cisco Discovery Protocol (CDP) hold timer expiration

CSCsu47935

`HTTP GET' with `ACCEPT' header over 300 characters causes `400 Bad Request' message

CSCsu52580

Cisco Unified IP Phone does not set `secs' field in `DHCPDiscover' message

CSCsu67742

Intercom call timer reset to `0' when settings menu is accessed during active call

CSCsu93940

Cisco Unified IP Phone fails to register to Windows Unified CM working in mixed mode

CSCsu96743

The `OK' button in the middle of the navigator keypad does not work in 802.1x UI

CSCsv01132

Cisco Unified IP Phone resets when barging into conference

CSCsv01316

Cisco Unified IP Phone can only place or answer a call using the softkey

CSCsv01347

Cannot reset Cisco Unified IP Phone using #

CSCsv03350

Fast dial menu will not disappear on Cisco Unified IP Phones

CSCsv04267

Cisco Unified IP Phone 7911G Hold LED does not blink or stop blinking while in conference hold

CSCsv04751

DTMF is not squelched on Cisco Unified IP Phones, causing duplicate DTMF

CSCsv06835

Disabling speaker or headset does not take effect after Cisco Unified IP Phone fallback

CSCsv11576

Incorrect softkey is displayed in `Call Details' when speaker is disabled

CSCsv39786

Cisco Unified IP Phone 7911G is stuck after exiting from speed dial

CSCsv51074

Headset cannot be invoked on Cisco Unified IP Phones

CSCsv82384

Touch screen does not work under Directories

CSCsv97404

Cisco Unified IP Phone 7970G loses line appearances after login or logout from EM several times


Resolved SIP Caveats

Table 5 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using the SIP versions of firmware release 8.4(3).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 5 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 5 Resolved SIP Caveats for the Cisco Unified IP Phone for Firmware Release 8.4(3) 

Identifier
Headline and Bug Toolkit Link

CSCsu08148

Cisco Unified IP Phone (SIP) Abbrdial call to busy number shows AbbrDial as called number

CSCsv06030

Cisco Unified IP Phone 7971G-GE and 7971G (SIP) gets UI error when placing fast dial call


Documentation Updates


Note The following update applies to the Cisco Unified IP Phone 7911G and 7906G.


Custom Background Images for Large Font Locales for the Cisco Unified IP Phone 7911G and 7906G

Phone background images may not display properly when large font locales such as Chinese, Japanese, and Korean are used. To modify a background image for proper display, follow these guidelines:

Use the following file sizes when creating PNG files for the Japanese locale:

95x28 (full size image)

23x8 (thumbnail image)

Upload the image files to %TFTPPATH%\Desktops\95x28x1.

Modify or create the List.xml file in the %TFTPPATH%\Desktops\95x28x1 folder to include the following lines, where image.png is the name of your image file:

<CiscoIPPhoneImageList>

<ImageItem Image="TFTP:Desktops/95x28x1/image.png"

URL="TFTP:Desktops/95x28x1/image.png" />

</CiscoIPPhoneImageList>

For more information, see the "Creating Custom Background Images" section in the Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager Administration Guide.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.