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Cisco Unified IP Phone 7900 Series

Cisco Unified IP Phone Release Notes for Firmware Release 8.4(1)SR1 (SCCP and SIP)

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Cisco Unified IP Phone Release Notes for Firmware Release 8.4(1)SR1 (SCCP and SIP) 7971G-GE, 7970G, 7961G-GE, 7961G, 7941G-GE, 7941G, 7931G, 7911G, and 7906G

Table Of Contents

Cisco Unified IP Phone Release Notes for Firmware Release 8.4(1)SR1 (SCCP and SIP)
7971G-GE, 7970G, 7961G-GE, 7961G, 7941G-GE, 7941G, 7931G, 7911G, and 7906G

Contents

Related Documentation

New and Changed Information

Installation Notes

Installing Firmware Release 8.4(1)SR1 for SCCP

Firmware Upgrade Issues for SCCP

Installing Firmware for the Cisco Unified IP Phone Expansion Module 7914

Installing Firmware for the Cisco Unified IP Phone (SCCP)

Installing Firmware Release 8.4(1)SR1 for SIP

Firmware Upgrade Issues for SIP

Installing Firmware for the Cisco Unified IP Phone (SIP)

Caveats

Using Bug Toolkit

Open Caveats

Open SCCP Caveats

Open SCCP and SIP Caveats

Open SIP Caveats

Resolved Caveats

Resolved SCCP Caveats

Resolved SCCP and SIP Caveats

Resolved SIP Caveats

Documentation Updates

Custom Background Images for Large Font Locales for the Cisco Unified IP Phone 7911G and 7906G

Obtaining Documentation and Submitting a Service Request


Cisco Unified IP Phone Release Notes for Firmware Release 8.4(1)SR1 (SCCP and SIP)
7971G-GE, 7970G, 7961G-GE, 7961G, 7941G-GE, 7941G, 7931G, 7911G, and 7906G


September 03, 2008

Use these release notes with a Cisco Unified IP Phone running SCCP or SIP firmware release 8.4(1)SR1.

The SCCP version of firmware release 8.4(1)SR1 is compatible with Cisco Unified Communications Manager releases 7.0, 6.1 and 6.0, Cisco Unified CallManager releases 5.1, 5.0, 4.3, 4.2, 4.1, 4.0, and Cisco CallManager release 3.3.

The SIP version of firmware release 8.4(1)SR1 is compatible with Cisco Unified Communications Manager releases 7.0, 6.1, 6.0, and Cisco Unified CallManager releases 5.1 and 5.0.


Note SIP firmware release 8.4(1)SR1 is designed and tested to interoperate with Cisco call control, most notably Cisco Unified Communications Manager release 7.0. Although SIP firmware is IETF RFC 3261 compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems.


Contents

These release notes provide the following information

Related Documentation

New and Changed Information

Installation Notes

Caveats

Documentation Updates

Obtaining Documentation and Submitting a Service Request

Related Documentation

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Communications Manager Business Edition Documentation

Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

New and Changed Information

There is no new or changed information for firmware release 8.4(1) SR1.

Installation Notes

This section contains these topics:

Installing Firmware Release 8.4(1)SR1 for SCCP

Installing Firmware Release 8.4(1)SR1 for SIP

Installing Firmware Release 8.4(1)SR1 for SCCP

This section describes how to install firmware release 8.4(1)SR1 for SCCP.

Firmware Upgrade Issues for SCCP


Note There are no upgrade issues for the Cisco Unified IP Phone 7931G.


The following upgrade issues apply:

If you are currently running firmware earlier than 6.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), you must first install an intervening 7.0(x) load to prevent upgrade failure. Cisco recommends using the most recent 7.0(3) load as the intervening load to avoid lengthy upgrade times.

If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), you can do so directly. However, expect the upgrade to take twice as long as usual.

Device packs are required to enable IP Phones in the Cisco Unified Communications Manager database. For Cisco Unified CallManager 4.2 and earlier, these device packs are required. For Cisco Unified CallManager 4.3 and Cisco Unified Communications Manager 6.0 and later, you must run the device pack and reboot the Cisco Unified Communications Manager server. To access the device packs, go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Installing Firmware for the Cisco Unified IP Phone Expansion Module 7914


Note The following Cisco Unified IP Phone models do not support the Cisco Unified IP Phone Expansion Module 7914: 7941G-GE, 7941G, 7931G, 7911G, and 7906G.


If you are using the Cisco Unified IP Phone Expansion Module 7914, you must upgrade the expansion module to firmware release S00105000300 before using the phone to support relevant 8.4(1)SR1 features on your expansion module.


Note The filename for Cisco Unified IP Phone Expansion Module 7914 uses SCCP, however, it supports both SCCP and SIP. This applies to IP Phones using Cisco Unified Communications Manager 7.0.


To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 To download the firmware for Cisco Unified IP Phone Expansion Module 7914, click one of the following hyperlinks and follow the prompts:

For Cisco Unified CallManager 4.3 and earlier:

cmterm-7914-sccp.5-0-3.exe

For Cisco Unified CallManager 5.0(1), 5.0(2), and 5.0(3):

cmterm-7914-sccp.5-0-3.cop

For Cisco Unified CallManager 5.0(4) and later:

cmterm-7914-sccp.5-0-3.cop.sgn

Step 3 Double-click one of the downloadable files in Step 2, and click the Readme hyperlink, which contains installation instructions for the corresponding firmware:

cmterm-7914-sccp.5-0-3-readme.htm


Installing Firmware for the Cisco Unified IP Phone (SCCP)

Before using the Cisco Unified IP Phone with Cisco CallManager release 3.3 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

Before You Begin

If you are upgrading from an earlier firmware version, see the Firmware Upgrade Issues for SCCP.


Note The Cisco Unified IP Phone 7931G is supported in Cisco Unified Communications Manager 6.0 and later.


To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 To download the SCCP firmware for Cisco Unified IP Phone, click one of the hyperlinks from the URL in Step1 and follow the prompts:

For Cisco Unified CallManager 4.3 and earlier:

cmterm-7970_7971-sccp.8-4-1sr1.exe

cmterm-7941_7961-sccp.8-4-1sr1.exe

cmterm-7911_7906-sccp.8-4-1sr1.exe

For Cisco Unified CallManager 5.0(1), 5.0(2), and 5.0(3):

cmterm-7970_7971-sccp.8-4-1sr1.cop

cmterm-7941_7961-sccp.8-4-1sr1.cop

cmterm-7911_7906-sccp.8-4-1sr1.cop

For Cisco Unified CallManager 5.0(4) and later:

cmterm-7970_7971-sccp.8-4-1sr1.cop.sgn

cmterm-7941_7961-sccp.8-4-1sr1.cop.sgn

cmterm-7911_7906-sccp.8-4-1sr1.cop.sgn

For Cisco Unified Communications Manager 6.0 and later:

cmterm-7931-sccp.8-4-1sr1.cop.sgn

Step 3 Double-click one of the downloadable files in Step 2, and click the Readme hyperlink, which contains installation instructions for the corresponding firmware:

cmterm-7970_7971-sccp.8-4-1sr1-readme.htm

cmterm-7941_7961-sccp.8-4-1sr1-readme.htm

cmterm-7911_7906-sccp.8-4-1sr1-readme.htm

cmterm-7931-sccp.8-4-1sr1-readme.htm

Step 4 Follow the instructions in the Readme file to install the firmware.


Installing Firmware Release 8.4(1)SR1 for SIP

This section describes how to install firmware release 8.4(1)SR1 for SIP. The SIP version is compatible with Cisco Unified Communications Manager releases 7.0, 6.1, 6.0 and Cisco Unified CallManager releases 5.1 and 5.0.

Firmware Upgrade Issues for SIP


Note There are no upgrade issues for the Cisco Unified IP Phone 7931G.


If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), be aware that upgrading will take up to twice as long to complete as usual.

Installing Firmware for the Cisco Unified IP Phone (SIP)

Before using the Cisco Unified IP Phone with Cisco Unified CallManager 5.0 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.


Note The Cisco Unified IP Phone 7931G is supported in Cisco Unified Communications Manager 6.0 and later.



Note The Cisco Unified IP Phone 7931G only supports SIP in Cisco Unified Communications Manager 7.0(1).


To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

Step 2 To download the SIP firmware for Cisco Unified IP Phone, click one of the hyperlinks from the URL in Step1 and follow the prompts:

For Cisco Unified CallManager 5.0(1), 5.0(2), and 5.0(3):

cmterm-7970_7971-sip.8-4-1sr1.cop

cmterm-7941_7961-sip.8-4-1sr1.cop

cmterm-7911_7906-sip.8-4-1sr1.cop

For Cisco Unified CallManager 5.0(4) and later:

cmterm-7970_7971-sip.8-4-1sr1.cop.sgn

cmterm-7941_7961-sip.8-4-1sr1.cop.sgn

cmterm-7911_7906-sip.8-4-1sr1.cop.sgn

For Cisco Unified Communications Manager 7.0(1):

cmterm-7931-sip.8-4-1sr1.cop.sgn

Step 3 Double-click one of the downloadable files in Step 2, and click the Readme hyperlink, which contains installation instructions for the corresponding firmware:

cmterm-7970_7971-sip.8-4-1sr1-readme.htm

cmterm-7941_7961-sip.8-4-1sr1-readme.htm

cmterm-7911_7906-sip.8-4-1sr1-readme.htm

cmterm-7931-sip.8-4-1sr1-readme.htm

Step 4 Follow the instructions in the Readme file to install the firmware.


Caveats

This section contains these topics:

Using Bug Toolkit

Open Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go.


Open Caveats

This section contains these topics:

Open SCCP Caveats

Open SCCP and SIP Caveats

Open SIP Caveats

Open SCCP Caveats

Table 1 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using the SCCP version of firmware release 8.4(1)SR1.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 1 Open SCCP Caveats for the Cisco Unified IP Phone for Firmware Release 8.4(1)SR1 

Identifier
Headline and Bug Toolkit

CSCsm05736

Full window pane occurs first in Survivable Remote Site Telephony (SRST) mode to receive first incoming call

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsm05736

CSCsq64911

When the volume is adjusted, the remote end hears some distortion

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsq64911

CSCsr90749

Extension Mobility (EM) login changes IP address screen, freezes, then updates

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsr90749


Open SCCP and SIP Caveats

Table 2 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using the SCCP and SIP versions of firmware release 8.4(1)SR1.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 2 Open SCCP and SIP Caveats for the Cisco Unified IP Phone for Firmware Release 8.4(1)SR1 

Identifier
Headline and Bug Toolkit

CSCsj34885

Audible flag is ineffective in case of `SendDigits' push

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsj34885

CSCsm65836

Cisco Unified IP Phone 7961G-GE multicast has slow throughput

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsm65836

CSCso00832

Multi-Tap bubble does not display characters properly with THAI locale

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso00832

CSCso56206

Noise reduction introduces watery-sounding noise

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso56206

CSCsq32503

Cisco Unified IP Phone does not clear service pane on restart

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsq32503

CSCsr14566

`java.util.NoSuchElementException' hashtable enumerator when using IP Phone Messenger (IPPM)

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsr14566

CSCsr24489

Cisco Unified IP Phone 7931G will not display `...' when speed dial label is too long in Hebrew locale

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsr24489

CSCsr43681

`CallBack' does not work properly when directory or message applications are open and in the foreground

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsr43681

CSCsr51542

Regenerate media encryption key if it matches the Unified CM fake encryption key

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsr51542

CSCsr64099

Digital Signal Processor (DSP) is out of socket descriptors

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsr64099

CSCsr71170

Error message needs to be more descriptive for `constructExecute'

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsr71170

CSCsr86021

First participant on a Cisco Unified IP Phone joining Video Meetme conference has one-way video

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsr86021


Open SIP Caveats

Table 3 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using the SIP version of firmware release 8.4(1)SR1.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 3 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 3 Open SIP Caveats for the Cisco Unified IP Phone for Firmware Release 8.4(1)SR1 

Identifier
Headline and BugToolkit

CSCsm56180

`lineDial()' fails after Cisco Unified IP Phone (SIP) with `AutomaticRecordOption' sets up conference

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsm56180

CSCso26500

Failed to blind transfer the call during a conference

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso26500

CSCso49790

Cisco Unified IP Phone (SIP) does not have alert name in `Placed Calls' history

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso49790

CSCsq13880

Cisco Unified IP Phone Expansion Module has abnormal shared line status with Cisco Unified IP Phone (SIP)

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsq13880

CSCsr79374

Cisco Unified IP Phone (SIP) cannot register to Unified CM with Cisco Unified IP Phone Expansion Module configuration using firmware release 8.3(5)

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsr79374


Resolved Caveats

This section contains these topics:

Resolved SCCP Caveats

Resolved SCCP and SIP Caveats

Resolved SIP Caveats

Resolved SCCP Caveats

There are no resolved SCCP caveats for firmware release 8.4(1)SR1.

Resolved SCCP and SIP Caveats

Table 4 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using the SCCP and SIP versions of firmware release 8.4(1)SR1.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 4 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 4 Resolved SCCP and SIP Caveats for the Cisco Unified IP Phone for Firmware Release 8.4(1)SR1 

Identifier
Headline

CSCsq86253

Cisco Unified IP Phone sends incorrect Unified CM name when DHCP domain name servers have 63 entries

CSCsr25661

Dynamic Host Configuration Protocol (DHCP) options exceed IP Phone limits, causing DHCP offer to be ignored

CSCsr53639

Cisco Unified IP Phone 7962G, 7942G, and 7970G are not able to fall back to secure Survivable Remote Site Telephony (SRST)

CSCsr89450

Object ignores parameters

CSCsu08242

`Shift_JIS' encoding in XML does not work


Resolved SIP Caveats

There are no resolved SIP caveats for firmware release 8.4(1)SR1.

Documentation Updates


Note The following update applies to the Cisco Unified IP Phone 7911G and 7906G.


Custom Background Images for Large Font Locales for the Cisco Unified IP Phone 7911G and 7906G

Phone background images may not display properly when large font locales such as Chinese, Japanese, and Korean are used. To modify a background image for proper display, follow these guidelines:

Use the following file sizes when creating PNG files for the Japanese locale:

95x28 (full size image)

23x8 (thumbnail image)

Upload the image files to %TFTPPATH%\Desktops\95x28x1.

Modify or create the List.xml file in the %TFTPPATH%\Desktops\95x28x1 folder to include the following lines, where image.png is the name of your image file:

<CiscoIPPhoneImageList>

<ImageItem Image="TFTP:Desktops/95x28x1/image.png"

URL="TFTP:Desktops/95x28x1/image.png" />

</CiscoIPPhoneImageList>

For more information, see the "Creating Custom Background Images" section in the Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager Administration Guide.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.