Phone Settings Overview
Your administrator can configure the phone to make the setting menus available on the phone screen or on the phone web interface. If you can't find a specific menu, contact your administrator.
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Your administrator can configure the phone to make the setting menus available on the phone screen or on the phone web interface. If you can't find a specific menu, contact your administrator.
You can set a ringtone for an incoming call.
Step 1 |
Press Applications . |
Step 2 |
Select , where n= extension number. |
Step 3 |
Scroll through the list of ringtones and press Play to hear a sample. |
Step 4 |
Press Select and then Set to save a selection. |
Step 1 |
On the phone web page, select (n) is the number of an extension. , where |
Step 2 |
In Call Feature Settings area, choose a ringtone from the Default Ring drop-down list. If you don't want to specify a ringtone for the phone line, choose No ring. Your phone doesn't ring when receiving an incoming call. |
Step 3 |
Click Submit All Changes. |
You can control the ringer volume of an incoming call on the phone, or from the phone administration web page.
If your administrator restricts your ability to control the ringer volume, you can't perform this task from either the phone volume key or from the phone administration web page.
Your administrator must allow you to control the ringer volume.
To control the ringer volume do one of the following.
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You can set up your phone to forward incoming calls after navigating to the Call forward settings screen.
There are two other methods to set up the call forward services. To set up the call forward services by a specific softkey, see Forward Calls. To set up the call forward services from the phone web page, see Forward Calls with the Phone Web Page.
Your administrator must enable the call forward services.
Your administrator disables the feature activation code synchronization for call forward. If enabled, the screen Call forward settings changes to be ready-only, however you can still change the setting for the Call Forward All service by pressing Forward or Forward all on the main screen. For more information, see Activate Call Forward All with Feature Activation Code Synchronization.
Step 1 |
Press Applications . |
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Step 2 |
Select Call forward settings screen. to access the |
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Step 3 |
Select a call forward service.
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Step 4 |
Enable the call forward service by pressing Select button of the Navigation cluster. |
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Step 5 |
Assign a target phone number for the call forward service.
The call forward settings on the phone take effect only when FKS and XSI are disabled. For more information, consult your administrator. |
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Step 6 |
(Optional) Assign a target phone number by using the Contacts softkey. |
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Step 7 |
Press Set to apply the settings. |
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Step 8 |
Verify if the setting takes effect by looking for the call forward icon. The icon displays with a target number on the top left or middle of the phone screen. After you enable any of the call forward services, the Forward or Forward all softkey changes to the Clr fwd or Clf fwd all respectively. You can press the softkey to disable the call forward service or services, while the target phone number still remains. Clf fwd all disables only the Call Forward All service, Clf fwd disables all call forward services. If the call forward settings on the phone don't take effect, consult your administrator. |
Step 1 |
On the phone web page, click . |
Step 2 |
Under Call Forward, choose Yes for CFWD Setting. |
Step 3 |
Click Submit All Changes. |
Set do not disturb (DND) to silence your phone and suppress incoming call notifications when you need to avoid distractions. You can suppress all incoming call notifications or you can suppress a specific caller notification.
Step 1 |
Select a phone line using the Navigation cluster. |
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Step 2 |
Press Applications . |
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Step 3 |
Select .
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Step 4 |
Select On to turn on DND or select Off to turn off DND. |
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Step 5 |
Press Set to save the setting. |
Step 1 |
On the phone web page, select . |
Step 2 |
Under Supplementary Services, set DND Settings to Yes. You can turn on DND on for all lines if your administrator hasn't enabled feature key sync (FKS). |
Step 3 |
Click Submit All Changes. |
You can enable call waiting for a specific line or all lines. If enabled, you can receive the call notification (a single beep and the line button flashes red) while on an active call.
If your administrator has enabled synchronization of Call Waiting between a line and a BroadSoft XSI service, then your setting only applies to the specific line instead of all lines. Typically, the setting applies to all lines, except for the ones where the synchronization is enabled.
Step 1 |
Press the Navigation cluster up or down to select a phone line. |
Step 2 |
Press Applications . |
Step 3 |
Select . |
Step 4 |
Select On to allow you to answer an incoming call that rings while on another call, or select Off to disable the function. |
Step 5 |
Press Set to save the setting. |
Step 1 |
On the phone web page, select . |
Step 2 |
Under Supplementary Services, set CW Setting to Yes. The setting applies to all lines, except for the ones where your administrator has enabled synchronization of Call Waiting between the lines and the BroadSoft XSI service. |
Step 3 |
Click Submit All Changes. |
You can block an incoming call that does not have caller information for a specific line or all lines.
If your administrator has enabled synchronization of Anonymous Call Rejection between a line and a BroadSoft XSI service, then your setting only applies to the specific line instead of all lines. Typically, the setting applies to all the lines, except for the ones where the synchronization is enabled.
Step 1 |
Press the Navigation cluster up or down to select a phone line. |
Step 2 |
Press Applications . |
Step 3 |
Select . |
Step 4 |
Select On if you want to block the call that does not have caller information, or select Off to allow the call. |
Step 5 |
Press Set to save the setting. |
Step 1 |
On the phone web page, select . |
Step 2 |
Under Supplementary Services, set Block ANC Setting to Yes. The setting applies to all lines, except for the ones where your administrator has enabled synchronization of Anonymous Call Rejection between the lines and the BroadSoft XSI service. |
Step 3 |
Click Submit All Changes. |
You can block your caller identification to prevent your name and phone number from being displayed on the receiver's screen when you make a call. This feature helps you to maintain privacy.
Your administrator enables Block CID feature on your phone.
Your administrator enables Block CID feature on the XSI BroadWorks server.
Step 1 |
Press Applications . |
Step 2 |
Select . |
Step 3 |
Select Block caller ID. |
Step 4 |
Press Select to toggle caller ID blocking on or off. If your administrator enables the block caller ID feature on the XSI BroadWorks server, your phone retrieves the value from the server and you see the value that your administrator sets on the server. You can then modify the value from the Block caller ID menu on the phone. |
Step 5 |
Press Set to save the change. |
You can encrypt calls to protect them from eavesdroppers. You can set up the secure call feature on all outbound calls or for a specific call.
Step 1 |
Press Applications . |
Step 2 |
Select . |
Step 3 |
Select On to enable secure call feature or select Off to disable the secure call feature. |
Step 4 |
Press Set to save the setting. |
Step 1 |
Press Applications. |
Step 2 |
Select . |
Step 3 |
Press On to enable the dial assistance or press Off to disable it. |
Step 4 |
Press Set to apply the mode. |
Step 5 |
Press Back to return to the Call Preferences screen. |
Step 1 |
Press Applications . |
Step 2 |
Select . |
Step 3 |
Select Anywhere. |
Step 4 |
(Optional) Select a line if BroadWorks Anywhere is configured on multiple lines. |
Step 5 |
Add contact number and name in the Locations screen. Maximum length of a name that you can enter is 25. You can also keep the Name field empty. Maximum length of a number that you can enter is 20. |
Step 6 |
Enable or disable the location. |
Step 7 |
Press Save to add the locations to the Locations list. |
Step 1 |
Press Applications . |
Step 2 |
Select . |
Step 3 |
Select On to enable the Auto answer page or select Off to disable Auto answer page. |
Step 4 |
Press Set to save the changes. |
Step 1 |
Press Applications . |
Step 2 |
Select . |
Step 3 |
Enter a phone number to check voicemail. If you press the Messages button, it dials the voicemail number and displays the voice message list. |
Step 4 |
Press Set to confirm the assigned number. |
Step 5 |
Press to exit. |
Step 6 |
Press Back to exit. |
You can set up an HTTP proxy on your phone from the HTTP proxy settings menu under the Network configuration menu. The HTTP proxy settings are also available on the phone web page.
Step 1 |
Press Applications . |
Step 2 |
Select . |
Step 3 |
Press the Select button of the navigation cluster to choose Auto. |
Step 4 |
Highlight Auto discovery (WPAD), select On to turn on Web Proxy Auto-Discovery (WPAD) that is used to retrieve a PAC file automatically, select Off to turn off WPAD. By default, your phone uses WPAD in the auto proxy mode. |
Step 5 |
(Optional) If you turn off WPAD in the previous step, you need to further enter a valid Proxy Auto-Configuration (PAC) URL in PAC URL. For example:
If you don't have the PAC URL, contact your administrator. |
Step 6 |
Press Set to apply the settings. |
Step 1 |
Press Applications . |
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Step 2 |
Select . |
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Step 3 |
Press the Select button of the navigation cluster to choose Manual. |
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Step 4 |
Enter a valid hostname or IP address of a proxy server in Proxy host.
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Step 5 |
Enter a valid server port of the specified proxy server in Proxy port. |
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Step 6 |
(Optional) If your proxy server requires authentication, highlight Proxy authentication and then select On. |
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Step 7 |
(Optional) Enter your username and password to access the proxy server. If you don't have the username and password, contact your administrator. |
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Step 8 |
Press Set to apply the settings. |
Step 1 |
On the phone web page, select . |
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Step 2 |
Under the section HTTP Proxy Settings, set the parameters described in the following table:
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Step 3 |
Click Submit All Changes. |
You can set up and enable a VPN connection on your phone from the VPN settings menu under the Network configuration menu. To facilitate the settings, you can also configure the VPN settings related parameters on the phone web page. If you want to enable the VPN connection, you need to reboot the phone.
If you want to set up the VPN connection from the phone web page, see Set Up a VPN Connection from the Phone Web Page.
Step 1 |
Press Applications . |
Step 2 |
Select . |
Step 3 |
Enter the IP address or FQDN of a VPN server in VPN server. |
Step 4 |
Enter the user credentials in Username and Password. |
Step 5 |
(Optional) If needed, enter the name of a tunnel group in Tunnel group. If the field is empty, this means no tunnel group is used for this VPN connection. |
Step 6 |
Highlight Connect to VPN on bootup, press the Select button of the navigation cluster to select On. |
Step 7 |
Press Set to save the settings. The VPN settings are finished. For information about how to enable the VPN connection, see Enable a VPN Connection. |
Step 1 |
Press Applications . |
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Step 2 |
Select . |
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Step 3 |
Highlight Enable VPN connection, press the Select button of the navigation cluster to select On to apply the changes.
The VPN connection takes about one minute. After your phone reboots, the VPN connection icon on the upper-right corner of the phone screen indicates that the VPN connection is established successfully. If the VPN connection fails, the value of Enable VPN connection remains Off. |
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Step 4 |
(Optional) View the details of the VPN connection. For example, the current VPN connection status and VPN IP address. For details, see View the VPN Status. |
Step 1 |
Press Applications . |
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Step 2 |
Select . |
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Step 3 |
Highlight Connect to VPN on bootup, press the Select button of the navigation cluster to select Off. |
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Step 4 |
Press Set to save the setting. |
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Step 5 |
Do one of the following actions:
The VPN disconnection takes about one minute. After the phone reboots, the VPN connection icon on the phone screen disappears. This means that the VPN connection is disabled successfully. |
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Step 6 |
(Optional) Check whether the VPN connection is |
You can do the same configuration on your phone, see Set Up a VPN Connection.
Step 1 |
On the phone web page, select . |
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Step 2 |
Under the section VPN Settings, set the parameters described in the following table.
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Step 3 |
Click Submit All Changes to save the changes. The VPN settings are finished. For information about how to enable the VPN connection, see Enable a VPN Connection. |
You can also view the status from the phone web page by selecting
.
Step 1 |
Press Applications . |
Step 2 |
Select .You can view the following information:
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You can change the current time format that the phone screen displays.
Step 1 |
Press Applications . |
Step 2 |
Select .To set daylight savings, select On to turn on the daylight savings and select Off to turn it off. . Select |
Step 3 |
(Optional) Select . |
Step 4 |
Select a time format and press Set to apply the changes. |
You can change the date format that you want to see on your phone screen.
Step 1 |
Press Applications . |
Step 2 |
Select . |
Step 3 |
Select a date format and press Set to apply the changes. |
You can enable your phone screen saver, and specify its appearance and the amount of time for the phone to be idle before the screen saver appears.
Step 1 |
Press Applications . |
Step 2 |
Select . |
Step 3 |
Select On to turn on screen saver and select Off to turn it off. |
Step 4 |
Select Screen saver settings to choose the settings:
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Step 5 |
Press Set. |
Your administrator can allow you to change the default wallpaper on your phone to one of the wallpapers available.
Step 1 |
On the phone web page, select . |
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Step 2 |
In the Phone Background field of the Screen section, select any of the options as a phone wallpaper.
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You can configure a screen saver for the phone. When the phone is idle for a specified time, it enters screen saver mode.
Any button press returns the phone to normal mode.
Step 1 |
On the phone web page, select . |
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Step 2 |
In the Screen section, set up the fields as described in the following table.
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Step 3 |
Click Submit All Changes. |
Step 1 |
On the phone web page, select . |
Step 2 |
In the Screen section, select Logo from the Phone Background field and in the Logo URL field enter a URL or path for the location where the logo image is saved. |
Step 3 |
Click Submit All Changes. After the logo is added in the phone background, if you select Default from the Phone Background list and save the changes, the logo icon on the phone screen will disappear. |
Your administrator can allow you to change the default wallpaper on your phone to one of the wallpapers available.
Step 1 |
On the phone web page, select . |
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Step 2 |
In the Phone Background field of the Screen section, select any of the options as a phone wallpaper.
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You can download a picture to customize the background on the phone screen.
Step 1 |
On the phone web page, select . |
Step 2 |
In the Screen section, choose Download Picture for the Phone Background field. |
Step 3 |
Upload the custom wallpaper to a TFTP,HTTP, or HTTPS server. The image is a .jpg file. Preferred dimension is 800x480 pixels. If the image is not the preferred size, user still can upload it but it will resize to fit the screen. |
Step 4 |
In the Picture Download URL field, enter the path where the wallpaper image has been uploaded. The URL must include the TFTP,HTTP, or HTTPS server name (or IP address), directory, and filename.
When you enter an incorrect URL to download a new wallpaper, the phone fails to upgrade to the newer wallpaper and displays the existing downloaded wallpaper. If the phone does not have any wallpaper downloaded earlier, it displays a gray screen. |
Step 5 |
Click Submit All Changes. The phone does not reboot after you change the background image URL. |
Step 1 |
Press Applications . |
Step 2 |
Select . |
Step 3 |
Press the Navigation cluster, right or left, to increase or decrease the brightness. |
Step 4 |
Press Save. |
You can adjust the backlight to make the phone screen easier to read.
Step 1 |
Press Applications . |
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Step 2 |
Select . |
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Step 3 |
Press Select button. or |
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Step 4 |
Scroll through the list and select a duration for which the backlight remains on:
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Step 5 |
Press Set to apply the selection. |
You can save energy by disabling the backlight on each phone at a preset time.
Step 1 |
Select . |
Step 2 |
In the Screen section, select a duration for the Back Light Timer parameter.
The allowed values are 1m|5m|30m|Always On. The default value is 5m (5 minutes). |
Step 3 |
In the Display Brightness field, enter an integer ranging from 4 to 15 for the desired brightness.
The allowed value is an integer ranging from 4 through 15. The bigger the value, the brighter the screen display. The default value is 15. |
Step 4 |
Click Submit All Changes. |
Step 1 |
Press Applications . |
Step 2 |
Select .The following options are available:
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Step 3 |
Choose the display mode and press Set. |
You can connect an analog headset, a Bluetooth headset, and a USB headset simultaneously to your phone. However, you can use only one headset at time.
When you connect multiple headsets to the phone, you can choose the audio device to use for a call. Your choice applies when you place or answer a call with a line key or the corresponding softkey.
Step 1 |
Press Applications . |
Step 2 |
Select . |
Step 3 |
Press Select to choose one of the options:
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Step 4 |
Press Set to save the selection. |
Step 1 |
Press Applications . |
Step 2 |
Select . |
Step 3 |
Select OK to confirm that you want to reboot your phone. |
Depending upon how your phone is configured, you may be able to change the language used by your phone.
Step 1 |
Press Applications . |
Step 2 |
Select . |
Step 3 |
Select a language from the list of available languages. |
Step 4 |
Select Save. |
Step 1 |
Press Applications . |
Step 2 |
Select . |
Step 3 |
Enter your current password in the Old password field. |
Step 4 |
Enter your new password in the New password and the Reenter new password fields. |
Step 5 |
Select Save. |
Step 1 |
On the phone web page, select . |
Step 2 |
Under the section System Configuration, locate the parameter User Password, and click Change Password next to the parameter. |
Step 3 |
Enter your current password in the Old Password field. If you don't have a password, keep the field empty. |
Step 4 |
Enter your new password in the New Password field. |
Step 5 |
Click Submit. The message |
You need to enter the authentication credentials to resynchronize your phone with the provisioning profile when prompted with the Profile account setup screen.
If you missed the Profile account setup screen, you can also access it from the phone menu or the Setup softkey if available.
If the phone fails to sign in, contact your administrator.
Your administrator specifies the profile authentication type on your phone and provides you with the authentication credentials.
Step 1 |
Press Applications . |
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Step 2 |
Select . |
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Step 3 |
Press Sign in to save your username and password.
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Step 4 |
(Optional) Enter a new username and password if you want to login with another set of credentials. |
If your administrator has configured you as an executive user with a pool of assistants, you can configure the following settings to share control of your calls with your assistants:
You can active or deactivate call filtering. If your extension connects to the XSI BroadWorks server, you can also select the call filtering mode and type.
When call filtering is on, your incoming calls go to your assistants according to the criteria configured by your administrator on the BroadWorks server.
You also receive your incoming calls that go to your assistants, if your administrator has enabled call screening for you.
You can check the Opt-in/Opt-out status of your assistants.
The assistants with the Opt-in status have controls of the executive's calls.
Important |
The menu items that display on the phone screen are different in the following scenarios:
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Perform this task to active call filtering. If your administrator configures your extension to connect to the XSI BroadWorks server, you can also select the call filtering mode and call filtering type.
When call filtering is active, your incoming calls go to your assistants according to the criteria configured by your administrator.
You also receive your incoming calls that go to your assistants, if your administrator has enabled call screening for you. When an assistant answers a call, the call doesn't display on your extension.
Important |
If you activate DND on your phone, your assistants do not receive your incoming calls. |
Dial the service activation code provided by your administrator, or follow the procedure described below to activate call filtering.
Your administrator configures and enables the call filtering criteria on the XSI BroadWorks server.
Step 1 |
Do one of the following actions:
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Step 2 |
Follow the below procedure according to the actual menus displayed on the phone.
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When call filtering is off, none of your incoming calls go to your assistants.
Dial the service activation code provided by your administrator, or follow the procedure described below to deactivate call filtering.
Step 1 |
Do one of the following actions:
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Step 2 |
Follow the below procedure according to the actual menus displayed on the phone.
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Your administrator has configured your extension to connect to the XSI BroadWorks server. Otherwise, the menu Assistant List doesn't display on the phone.
Your administrator has enabled alphanumeric dialing. Otherwise, you can't make a call to an assistant from the assistant list.
Step 1 |
Do one of the following actions:
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Step 2 |
Select Assistant List. The Assistant List screen displays a maximum of 10 assistants on the phone. If your administrator configures more than one executive on the phone, then the screen only displays the assistants of the first available executive. |
Step 3 |
(Optional) If you want to make a call to one of your assistants, then highlight the assistant's phone number, and press Call. |
If your administrator has configured you as an executive assistant, you can configure the following settings for shared control of the executives' calls:
You can view the associated executives.
You can opt in to or out of an executive's pool of assistants if your administrator has enabled this option for the pool.
If you have opted in to a pool, when you want someone else to answer calls on behalf of executives instead of you, you can activate call diversion to a number of your choice.
You can deactivate call diversion at any time.
If you have opted in to a pool, you can activate or deactivate call filtering for an executive.
When call filtering is on, you and other assistants associated with the executive receive the executive's incoming calls according to the criteria configured by your administrator.
Important |
The menu items that display on the phone screen are different in the following scenarios:
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When you opt in to an executive's pool, you get shared control of the executive's calls.
When you opt out of an executive's pool, you do not have any control of the executive's calls.
If your administrator only enables the feature key synchronization (FSK) on your extension, dial the appropriate service activation code provided by your administrator to opt in to or out of an executive's pool. Skip the below procedure.
If your administrator has configured your extension to connect to the XSI BroadWorks server, you can either dial the appropriate service activation code or follow the procedure described below.
Your administrator gives you the assistant user privileges and includes you in the executive's pool of assistants.
Your administrator grants you the permission to opt in to or out of the executive's pool.
Step 1 |
Do one of the following actions:
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Step 2 |
Select Executive List. |
Step 3 |
Select an executive of whose assistant pool that you want to opt in to or out of. |
Step 4 |
Press to select Opt-in to opt in to the executive's pool or select Opt-out to opt out of the executive's pool. |
Step 5 |
Press Set to apply the changes. |
Access the Call filter screen to activate or deactivate call filtering. The screen shows a list of executives associated with all the assistant extensions on the phone together with the call filtering status (On or Off).
When call filtering is on for an executive, you and other assistants associated with the executive receive the executive's incoming calls according to the criteria configured by your administrator.
When the executive or another assistant answers a call, you no longer see the call on your extension.
Important |
Activating or deactivating call filtering for an executive activates or deactivates the setting for all the assistants in the executive’s pool. |
You administrator enables the Call filter menu item on the phone screen.
Step 1 |
Do one of the following actions:
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Step 2 |
Follow the below procedure according to the actual menus displayed on the phone.
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Access the Divert screen to activate call diversion when you want someone else to receive executives' incoming calls.
Important |
If you activate DND on your extension, calls are not diverted. |
You activate call diversion for an assistant extension. When you activate call diversion for an extension, if you handle multiple executives on that extension, all of the executives' incoming calls are diverted from that extension.
Other assistants in the executives' pool continue to receive executives' incoming calls.
Other assistant extensions on your phone also continue to receive executives' incoming calls.
Step 1 |
Do one of the following actions:
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Step 2 |
Follow the below procedure according to the actual menus displayed on the phone.
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If your administrator has programmed the Assistant function on a line key, the icon in the line key label changes to to show that call diversion is on.
If you are the only executive assistant with an extension on the phone, the diversion destination number appears under the Assistant line key.
Step 1 |
Do one of the following actions:
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Step 2 |
Follow the below procedure according to the actual menus displayed on the phone.
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If your administrator has programmed the Assistant function on a line key, and call diversion is not on for any other assistant extension on the phone, the icon in the Assistant line key label changes back from to .
Your administrator has configured your extension to connect to the XSI BroadWorks server.
Step 1 |
Do one of the following actions:
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Step 2 |
Select Executive List. The Executive List screen displays a maximum of 10 executives on the phone. If your administrator configures more than one assistant on the phone, then the screen only displays the executives of the first available assistant. |
Ensure that DND is not activated for your extension.
Wi-Fi settings are available only on Cisco IP phone 8861 and 8865 Multiplatform Phones.
You can customize Wi-Fi settings for your phone from the Wi-Fi configuration menu under the Network configuration menu on the phone. Some of the Wi-Fi settings are also available on the phone web page.
The phone automatically scans for available Wi-Fi networks in any of the following situations:
when the phone first boots up without a network connection.
when the phone isn't connected to a network after a factory reset.
A list of available Wi-Fi networks is displayed after the Wi-Fi scan process completes.
Step 1 |
Select a Wi-Fi network from the list. You see the following options:
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Step 2 |
Press Setup and complete the fields. |
Step 3 |
Press Connect. |
You can use the Wi-Fi Scan softkey to scan for available wireless networks. The softkey displays on the phone screen in any of the following situations:
when you skip the Wi-Fi connection at the first boot with no wired network connection
whenever the phone loses network connection and the phone Wi-Fi is turned on
Step 1 |
Press the Wi-Fi Scan softkey when it displays on the phone screen.
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Step 2 |
Select a Wi-Fi network from the list. |
Step 3 |
Press Select and complete the fields. |
Step 4 |
(Optional) Press Save to save the setups as a Wi-Fi profile. You can connect to this network later with the profile. |
Step 5 |
Press Connect. |
You can enable or disable the wireless LAN of your phone from the phone web page. You turn on the Wi-Fi so that the phone connects to a wireless network automatically or manually. By default, the wireless LAN on your phone is enabled.
Step 1 |
On the phone web page, select . |
Step 2 |
Go to the Wi-Fi Settings section and set the Phone-wifi-on field to Yes. |
Step 3 |
Click Submit All Changes. |
You can enable or disable the wireless LAN of your phone from the Wi-Fi configuration menu. By default, the wireless LAN on your phone is enabled.
Step 1 |
Press Applications . |
Step 2 |
Select . |
Step 3 |
Press the Select button, to turn the Wi-Fi on or off. You can also press the Navigation cluster, left or right, to turn the Wi-Fi on or off. |
Step 4 |
Press Set to save the changes. |
When you set up a Wi-Fi profile, it provides you the options to connect the phone manually to a wireless network. You can establish the connection from the Wi-Fi profile screen or from the Setup Wi-Fi screen.
The top most Wi-Fi profile in the Wi-Fi profile screen gets connected automatically when the phone provisions.
Turn on the Wi-Fi of your phone.
Step 1 |
Press Applications . |
Step 2 |
Select . |
Step 3 |
In the Wi-Fi profile screen, do any of the actions to connect to Wi-Fi.
See the Profile Parameter table in the Set Up a Wi-Fi Profile from the Phone for the field values. |
If your phone supports Wi-Fi, it provides status information if it doesn't have a network connection when it boots up. You see the message Verify your internet settings or contact your service provider.
Step 1 |
Press Wi-Fi Scan. |
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Step 2 |
Press one of these options:
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Step 3 |
Highlight a network from the list. |
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Step 4 |
Press Select. |
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Step 5 |
Select one of the following options:
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Step 6 |
Press Connect.
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Step 1 |
Press Applications . |
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Step 2 |
Select . |
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Step 3 |
In the Wi-Fi profile screen, move to a row in the list on which you want to set up the profile. |
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Step 4 |
Press the Select button. You can also press Options and then select Edit. |
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Step 5 |
In the Edit profile screen, set the parameters as mentioned in the Profile Parameters table.
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Step 6 |
Press Save. |
You can configure a Wi-Fi profile from the phone web page or from remote device profile resync and then associate the profile to the available Wi-Fi networks. You can use this Wi-Fi profile to connect to a Wi-Fi. You can configure maximum of four profiles.
Step 1 |
On the phone web page, select . |
Step 2 |
Set the Wi-Fi Profile fields with the information that your administrator provided. |
Step 3 |
Click Submit All Changes. If the phone has an active call, you can not save the changes. |
You can remove a Wi-Fi profile from the list when the profile is no more required.
Step 1 |
Press Applications . |
Step 2 |
Select . |
Step 3 |
In the Wi-Fi profile screen, select the Wi-Fi profile that you want to remove. |
Step 4 |
Press Options. |
Step 5 |
Select Delete and then confirm the deletion. |
You can determine the position of a Wi-Fi profile in the list. The Wi-Fi profile at the top of the list has the highest priority. When the Wi-Fi is turned on, the phone uses the Wi-Fi profile on the top of the list to connect automatically to a wirless network while provisioning.
Step 1 |
If you change the Wi-Fi profile order from the phone, follow these steps:
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Step 2 |
If you change the Wi-Fi profile order from the phone web page, follow these steps:
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You can scan a Wi-Fi profile to get the list of available wireless networks (SSID). The security mode and the network name have the same value of the scanned SSID. You can then edit the fields of any of the wireless networks. When you save the changes, it saves as a Wi-Fi profile in the phone Wi-Fi profile list. You can then use this new Wi-Fi profile to connect the phone to a wireless network.
Note |
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Step 1 |
Press Applications . |
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Step 2 |
Select . |
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Step 3 |
In the Wi-Fi profile screen, press Scan to get all available wireless networks. |
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Step 4 |
(Optional) In the Connect to Wi-Fi screen, press Scan again to rescan the list. |
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Step 5 |
Select a wireless and press Select or the Select button. |
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Step 6 |
In the Setup Wi-Fi screen, set the parameters as mentioned in the Profile Parameters table.
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Step 7 |
Press Save. |
You can also view the status from the phone web page by selecting
.
Step 1 |
Press Applications . |
Step 2 |
Select .You see the information:
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You can view messages about the Wi-Fi connection status of your phone. The messages can help you diagnose Wi-Fi connection problems. The messages contain:
connection time and MAC address of the AP
disconnection time and diagnostic code
connection failure time
time that weak signal of the AP continues over 12 seconds
Step 1 |
Press Applications . |
Step 2 |
Select . |
Step 3 |
Use the outer ring of the navigation cluster to scroll through the messages. |
Step 4 |
Press Details to view more details of the selected message. |
Step 5 |
(Optional) Press Clear to delete all the messages. |
Voice Feedback helps people who have trouble seeing use their Cisco IP phone. When enabled, a voice prompt helps you navigate your phone buttons, and to use and configure phone features. The voice feedback also reads incoming caller IDs, displayed screens and settings, and button functions.
Voice Feedback is enabled and disabled with the Select button that is located in the center of the Navigation cluster. When the phone is idle, quickly tap Select three times to turn this feature on or off. A voice prompt alerts you to the feature status.
Tip |
Push a softkey once, and Voice Feedback reads the feature that is associated with the key. Quickly push the softkey twice to execute the feature. |
Hardkeys such as the Contacts, Applications, and Messages buttons are treated differently. Push a hardkey once, and a voice reads the screen name followed by the application or setting that is displayed on the phone.
You may not hear Voice Feedback if you select the Headset button, but don't have a connected headset. Select Speakerphone and you hear Voice Feedback again. When on a call, only you hear Voice Feedback so your privacy is assured.
Voice Feedback is only available for English language users. If this feature is not available to you, then it is disabled on your phone.
Voice Feedback helps people who have trouble seeing use their Cisco IP phone. You can enable or disable Voice Feedback by pressing the Select button three times quickly. You can also access this feature from the Accessibility menu under Applications on your phone.
Step 1 |
Press Applications . |
Step 2 |
Select . |
Step 3 |
Select On to turn On Voice Feedback. |
Step 4 |
Press the Set softkey twice quickly to save your settings. |
Step 5 |
(Optional) If you want to disable Voice Feedback, select Off to turn off Voice Feedback, then press the Set softkey twice to make the change take effect. When you press the Set at the first time, you can hear the feature. After you press the Set at the second time, the Voice Feedback is disabled. |
You can customize the speed of Voice Feedback if it reads too quickly or too slowly. Voice Feedback must be enabled before you can select a Voice Speed.
Step 1 |
Press Applications on your phone, or press Select three times quickly to turn on Voice Feedback. |
Step 2 |
Select Accessibility, and navigate up and down using the Select button ring. Press Select when you hear the option for Voice Speed. |
Step 3 |
Navigate up and down to hear the various speed options. You will hear the number and name of each option. Press Select to choose and save a voice speed.
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The Voice Feedback feature also allows you to set the voice volume.
Step 1 |
Press Applications on your phone, or press Select three times quickly to turn on Voice Feedback. |
Step 2 |
Select Accessibility, and navigate to Voice Volume using the Select button ring. |
Step 3 |
Press Select, and continue pressing until you hear each of the five available volume settings.
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Step 4 |
Press the Set softkey twice to save your settings. |
The noise removal feature allows you to filter out the background noises from your environment in a call or meeting.
Step 1 |
Press Applications . |
Step 2 |
Select . |
Step 3 |
From the Navigation cluster, press the Select button to enable or disable the feature. |
Step 4 |
Press Set to save the changes. |
Step 1 |
On the phone web page, click . |
Step 2 |
In the Acoustic Setting section, set Noise Removal to Yes to enable the feature. If you don't want your phone to remove the background noises in a call or meeting, set Noise Removal to No. |
Step 3 |
Click Submit All Changes. |
If a phone is in a workspace where the scheduling mode is set to Hot Desking, you can pair your mobile phone with this phone and sign in as a guest for a certain duration. This is beneficial in a hybrid work environment where remote employees frequently travel to the office and do not have assigned workspaces. In this scenario, employees may only need access to a phone occasionally while in the office. This feature allows hybrid workers quick access to a device with their personal line and settings without the need to have a permanently assigned device thus optimizing office utilization. Your company prefers to enable hot desking in few phones for your use instead of purchasing phones for all employees.
Phone registered to Webex Calling with a workspace account with the scheduling mode set to Hot Desking. Phone displays Desk available screen with a QR code to be used for pairing with a mobile.
Webex application is installed and logged in on the mobile device.
Step 1 |
In your mobile phone, log in to Webex application with your account. |
Step 2 |
You see the QR code in the Desk available screen of the phone. Use the camera of your mobile and scan the QR code on the phone. After you scan the QR code, Signing in screen appears. You see Book this desk until screen which allows you to enter a time in hours until which you can use the desk. After you click Book, the Applying configuration screen appears for a while. After succesful sign in, the configuration is applied and the phone reboots and returns to the home screen. You notice the following changes in the phone and in the paired mobile.
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After using a phone or a desk in hot desking mode, you can sign out using phone menu or from Webex application at any point of time. Also, once the desk duration ended, signing out occurs automatically.
Sign out using any of the following:
After you sign out, your personal data and synced Webex call logs remove from the phone (desk). The user account and the phone number changes to workspace account. |
You may encounter the following errors before sign-in, after sign-in, and after sign-out from the desk and may need to contact your administrator.
Sign in unavailable during call
Desk unavailable during upgrade
Desk unavailable during service issue
Desk unavailable during service failure
Failed to connect to Webex calling. You will be unable to make or receive calls with your personal number.
Error code contains the message: Personal Account data already populated
Error code contains the messages:
Couldn't resolve host name
Couldn't connect to server
Timeout was reached
Operation timed out
System time adjustment failed
Error code contains messages:
Peer certificate cannot be authenticated with given CA certificates
Missing 'serviceDomain' (unknown CI location)
SRP group must be 3072 bits or higher
Unsupported CI SRP handshake protocol
Failed to register on spark with given activation code
No access token
Incomplete account data
GDS refused to process our activation id
WxC sign-out error
Network is down
Call is on or Meeting is on
Factory reset is not allowed during hotdesking sign-in
Step 1 |
Press Applications . |
Step 2 |
Select . |
Step 3 |
Select OK to confirm that you want to reboot your phone. |