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Cisco Unified IP Phones 9900 Series

Cisco Unified IP Phone 8961, 9951, and 9971 (SIP) Release Notes for Firmware Release 9.2(2)

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Cisco Unified IP Phones 8961, 9951, and 9971 (SIP) Release Notes for Firmware Release 9.2(2)

Table Of Contents

Cisco Unified IP Phones 8961, 9951, and 9971 (SIP) Release Notes for Firmware Release 9.2(2)

Contents

Related Documentation

New and Changed

All Calls, Shared Line, Calling and Called Display Interaction

All Calls on Primary Line

Plantronics Blackwire C220 USB Headset

Installation Notes

Installing Cisco Unified Communications Manager

Cisco Unified IP Phones 8900 and 9900 Series Compatibility with Cisco Unified Communications Manager

Installing Firmware Release 9.2(2) for SIP

Installing Firmware Zip Files

Cisco Unified Video Camera Firmware

Important Notes

Using a Plantronics Audio 615M Headset with the Cisco Unified IP Phone 8961

Using the Plantronics CS50 USB Headset with the Cisco Unified IP Color Key Expansion Module

One-Way Video Calls for the Cisco Unified IP Phone

Cisco Unified IP Phones 9951 and 9971 Power Negotiation when Using a Video Camera

Tracking the Cisco Unified IP Phone 9971 Using Cisco Emergency Responder

Cisco Virtualization Experience Client (VXC) 2100

Caveats

Using Bug Toolkit

Open Caveats

Resolved Caveats

Obtaining Documentation and Submitting a Service Request


Cisco Unified IP Phones 8961, 9951, and 9971 (SIP) Release Notes for Firmware Release 9.2(2)


Published: September 28, 2011

Use these release notes with a Cisco Unified IP Phone running SIP Firmware Release 9.2(2). This version of Firmware Release 9.2(2) is compatible with Cisco Unified Communications Manager (Unified CM) 7.1(5) and later.

Contents

These release notes provide the following information. You might need to notify your users about some of the information provided in this document.

Related Documentation

New and Changed

Installation Notes

Important Notes

Caveats

Related Documentation

Cisco Unified IP Phones 9951 and 9971 Documentation

See the publications that are specific to your language, phone model, and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/ps10453/tsd_products_support_series_home.html

Cisco Unified IP Phone 8961 Documentation

See the publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/ps10451/tsd_products_support_maintain_and_operate.html

Cisco Unified Communications Manager Documentation

See the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Communications Manager Business Edition Documentation

See the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

New and Changed

This section contains the following topics.

All Calls, Shared Line, Calling and Called Display Interaction

All Calls on Primary Line

Plantronics Blackwire C220 USB Headset

All Calls, Shared Line, Calling and Called Display Interaction

The 9.2(2) Firmware Release introduces an enhancement that improves the view of conversation activity for users. By presenting Barge, cBarge, and Conference calls as a single unified session and by consolidating several sessions into a single display, this enhancement promotes an improved user experience.

This enhancement is supported on these Cisco Unified IP Phones (SIP):

Cisco Unified IP Phone 8961

Cisco Unified IP Phone 9951

Cisco Unified IP Phone 9971

All Calls on Primary Line

The 9.2(2) Firmware Release introduces a new option that allows the primary line to assume the All Calls functionality. Previously, this required a dedicated feature key on the Cisco Unified IP Phone. Moving the All Calls functionality to the Primary Line frees up the feature key for other dedicated tasks.

When this enhancement is enabled, the text All Calls is added to the header bar. When a call is received on another line, the line information is added to the session item.

The following Cisco Unified IP Phones (SIP) support this enhancement:

Cisco Unified IP Phone 8961

Cisco Unified IP Phone 9951

Cisco Unified IP Phone 9971

The administrator sets up this enhancement on the Cisco Unified Communications Manager by enabling the All Calls feature from the Phone Configuration screen of the phone. Contact your system administrator and request it. For more information on configuring features, see Cisco Unified Communications Manager Administration Guide.

Plantronics Blackwire C220 USB Headset

The following Cisco Unified IP Phones support the Plantronics Blackwire C220 USB headset:

Cisco Unified IP Phone 8961

Cisco Unified IP Phone 9951

Cisco Unified IP Phone 9971

Installation Notes

This section contains these sections:

Installing Cisco Unified Communications Manager

Installing Firmware Release 9.2(2) for SIP

Cisco Unified IP Phones 8900 and 9900 Series Compatibility with Cisco Unified Communications Manager

Installing Cisco Unified Communications Manager

Cisco Unified Communications Manager (Unified CM) 7.1(5) or later is required for use with the Cisco Unified IP Phones 8900 and 9900 Series. Before using one of these Cisco Unified IP Phones with Unified CM, you must install Unified CM 7.1(5) or later on all Unified CM servers in the cluster.

To download and install the latest firmware version, see the installation and upgrade guides for Cisco Unified Communications Manager.

Cisco Unified IP Phones 8900 and 9900 Series Compatibility with Cisco Unified Communications Manager

You can research Cisco Unified IP Phones 8900 and 9900 Series compatibility with Cisco Unified Communications Manager releases by using the Cisco Unified Communications Compatibility Tool at the following URL:

http://tools.cisco.com/ITDIT/vtgsca/VTGServlet

Go to the preceding URL, select the firmware release and then search the compatibility tool window to find a specific Cisco Unified IP Phone, including the following:

Cisco Unified IP Phone 8961

Cisco Unified IP Phone 9951

Cisco Unified IP Phone 9971

Installing Firmware Release 9.2(2) for SIP

To download and install the phone firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240.

Step 2 Sign in to the Tools & Resources > Download Software page.

Step 3 Click + and choose the IP Telephony folder.

Step 4 Click + and choose the IP Phones folder.

Step 5 Choose Cisco Unified IP Phones 9900 Series or Cisco Unified IP Phones 8900 Series.

Step 6 Choose your phone type.

Step 7 In the Latest Releases folder, choose 9.2(2).

Step 8 Select one of the following firmware files, click the Download Now or Add to cart button, and follow the prompts:

cmterm-8961.9-2-2.cop.sgn

cmterm-9951.9-2-2.cop.sgn

cmterm-9971.9-2-2.cop.sgn


Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.


Step 9 Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:

cmterm-8961.9-2-2-readme.html

cmterm-9951.9-2-2-readme.html

cmterm-9971.9-2-2-readme.html

Step 10 Follow the instructions in the readme file to install the firmware.


Installing Firmware Zip Files

If a Cisco Unified Communications Manager is not available to load the installer program, the following zip files are available to load the firmware. Go to Step 1 and follow the first seven steps.

cmterm-8961.9-2-2.zip

cmterm-9951.9-2-2.zip

cmterm-9971.9-2-2.zip

After you unzip the files, you must manually copy them to the directory on the TFTP server. See Cisco Unified Communications Operating System Administration Guide for information about how to manually copy the firmware files to the server.


Note Firmware upgrades over the WLAN interface may take longer than upgrades using a wired connection. Upgrade times over the WLAN interface may take more than an hour, depending on the quality and bandwidth of the wireless connection.


Cisco Unified Video Camera Firmware

The Cisco Unified Video Camera is supported on Cisco Unified Communications Manager Versions 7.1(5) and later.

Important Notes

This section contains these topics:

Using a Plantronics Audio 615M Headset with the Cisco Unified IP Phone 8961

Using the Plantronics CS50 USB Headset with the Cisco Unified IP Color Key Expansion Module

One-Way Video Calls for the Cisco Unified IP Phone

Cisco Unified IP Phones 9951 and 9971 Power Negotiation when Using a Video Camera

Tracking the Cisco Unified IP Phone 9971 Using Cisco Emergency Responder

Cisco Virtualization Experience Client (VXC) 2100

Using a Plantronics Audio 615M Headset with the Cisco Unified IP Phone 8961

The Plantronics Audio 615M headset is not compatible with the Cisco Unified IP Phone 8961. You must use an alternate headset type for this IP phone. For more information, see CSCth71104.

Using the Plantronics CS50 USB Headset with the Cisco Unified IP Color Key Expansion Module

The Plantronics CS50 USB headset causes the phone to request power from the switch even though the headset is self-powered. If a second device such as a camera or expansion module is also connected and active on the phone, the power budget may be exceeded and the switch could reject the power request for the headset. In this case, the headset cannot be used.

One-Way Video Calls for the Cisco Unified IP Phone

Due to limitations in the H.264 video signaling standards, Cisco Unified IP Phones 9951 and 9971 may not correctly display video that is received from devices supporting resolutions greater than 640 x 480. In this case, the user will see a black video screen.

To ensure that video from such devices is properly displayed on the IP phone, the best solution is to configure high-definition phones and Cisco Unified IP Phones 8961, 9951, and 9971 into different call regions and limit the video bandwidth to 384 kb/s when calling between regions.

Cisco Unified IP Phones 9951 and 9971 Power Negotiation when Using a Video Camera

An issue (CSCtf09186) with some 802.3af switches results in the Cisco Unified IP Phones 9951 and 9971 being unable to negotiate for the additional power required to operate the IP phone camera. To power the camera, use the Cisco Unified IP Phones 9951 and 9971 Power Negotiation (Enabled/Disabled) parameter to disable the IP phone power negotiation. To disable the Power Negotiation parameter, access the Product Specific Configuration of Cisco Unified Communications Manager 8.5 and later releases. A device pack must be installed to add the configuration parameter to the database for Cisco Unified Communications Manager releases earlier than 8.5. Disabling power negotiation enables the IP phone to power up the camera and to use up to 15.4 watts (the AF maximum) without the need to negotiate with the switch. You must use this workaround until the switch software is updated.

Tracking the Cisco Unified IP Phone 9971 Using Cisco Emergency Responder

You must configure the Cisco Unified IP Phone 9971 in Wi-Fi mode. When using this phone in this mode, you must configure Cisco Emergency Responder appropriately for tracking wireless IP phones. For more information, see Cisco Emergency Responder Administration Guide 8.6.

Cisco Virtualization Experience Client (VXC) 2100

The Cisco Virtualization Experience Client (VXC) 2100 Series are zero clients designed to deliver a user desktop from a centralized host server, providing access to desktop applications as if they were available locally. The Cisco VXC 2100 series attaches to the Cisco Unified IP Phones 8961, 9951, and 9971 through a spine connector cable. For more information, see http://www.cisco.com/en/US/products/ps11499/tsd_products_support_series_home.html.

Caveats

This section contains these topics:

Using Bug Toolkit

Open Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

All severity level 1 or 2 bugs

Significant severity level 3 bugs

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to:

http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Sign in with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go.


Open Caveats

Table 1 lists severity 1, 2, and 3 defects that are open for the Cisco Unified IP Phones that use Firmware Release 9.2(2).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL that is shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, Table 1 is a snapshot of the defects that were open at the publication date. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 1 Open Caveats for Firmware Release 9.2.(2) 

Identifier

Headline

CSCtb49983

Pause/transfer/conf causes issues with VVM background call

CSCti79116

Memory leak during SIP Codenomicon run

CSCtj03643

Wrong display time length of toast for maximum number calls alert

CSCtl80032

VID: Video jumps when stream resolution changes

CSCtn45922

BT: Can't get the hold reversion call by Jawbone Icon

CSCtn89145

Joggling full-screen self-view during VGA video call to CSF softphone

CSCto03918

Mute then unmute via CLI, on peer side it is still muted video

CSCtq47498

After SSO, RT phones with KEMs reboot

CSCtq86918

RT phone fails to power up the accessories

CSCtr13418

Phone keep alive timer issue in 9.2.(2) phone load

CSCtr23945

RT 89XX 99XX phones should cache 'span to pc port' configuration

CSCtr51513

ETSGJ-CH: Conference message is showing in ENGLISH instead of JAPANESE

CSCtr51587

Phone drops digits in certain scenarios

CSCts01615

99xx become abnormal or crash after long period of network impairments

CSCts14609

Phone stuck after switching auth. method between UserPass and CertOnly

CSCts18141

Enable Headset on 8961 and Disable Speaker Phone and Headset on 8961

CSCts28071

Codec packet size unmatch in call statistic

CSCts30709

Phone didn't release inside IP address after tunnel terminate

CSCts35138

9971 Phone Softkey "Cancel" button not working

CSCts37494

Phone should ignore speakerphone event at unregister state

CSCts40146

Audio path automatically switch to handset when join-conf on SRST


Resolved Caveats

Table 2 lists severity 1, 2, and 3 defects that are resolved for the Cisco Unified IP Phones using Firmware Release 9.2(2).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, Table 2 is a snapshot of the defects that were open at the publication date. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 2 Resolved Caveats for Firmware Release 9.2.(2) 

Identifier

Headline

CSCtj51196

Callback initiated from Visual Voicemail GUI does not support + Dialing

CSCtq23195

Unable to press speaker button when DND-R and shared line

CSCtr60890

RT Phone needs to handle larger ptime value in SDP

CSCto94074

Phones not changing QoS marking when location bandwidth is exceeded

CSCth85329

RT: PPID hierarchy during peer firmware sharing doesn't form correctly

CSCtr88699

IP Phone 9971 Conference Call with two shared lines

CSCtr88218

Cisco IP Phones 9951 and 9971 do not accept 255 in second/third octet of the DNS/TFTP server

CSCtr67876

99xx/89xx VPN client requires manual intervention for network outage

CSCtr55894

Java exception UI response is slow after pressing transfer key

CSCtr13870

LED color on Cisco IP Phones 9900 and 8900 stays amber after a call is picked-up remotely

CSCtr00280

Change VPN Client default value processing

CSCtq79612

Cisco IP Phone 9971 has one-way audio after 15 minutes

CSCtq66848

US: 9971: Incorrect spelling of word 'received'

CSCtk35941

In SRST, Conf-Join causes confusion instead of canceling pending conference

CSCto10738

Video window is hidden with "All Calls" filter after hold/resume

CSCto79155

Doubleshot does not show caller display ID initially when SRST

CSCtn71471

Cisco Unified IP Phone shows SRST as authenticated

CSCtq23195

Unable to press speaker button when DND-R and shared line

CSCto01493

Garbled full-screen self-view if peer phone inserts camera during call

CSCtn92133

Short ring upon consultative conference call with call hold ringback enabled

CSCtn62024

Data element of CiscoIPPhoneStatus XML object should be optional

CSCto04746

LED of speaker button is still ON after call is held

CSCto10695

Feedback tone for on-hook dial after getting reorder tone

CSCtl44466

Phone displays unknown number sometimes for speed dial

CSCtk07485

The video call cannot be setup immediately after an intercom call

CSCtk94874

Video flicker while set the lowest camera brightness

CSCto63721

Phone treats some TFTP IP addresses as invalid

CSCtq00876

"ReasonForOutOfService" is wrong for Power Save Plus mode

CSCtl95535

"Show Video" softkey does not invoke video window at preservation mode

CSCto00171

Inserting characters in the middle of password text entry is often broken

CSCtn16024

Phone may not exit on-hook dial properly after enter/exit off-hook dial

CSCtn17503

Reported received video resolution does not account for cropping

CSCtq29769

RT Phone is not powering on the KEM modules with power inline static

CSCtq74761

8961 Phones are not sending DHCP request after a network disconnect

Csctn49438

New VM session is not always in focus

CSCtl03602

VDI: debug log for removing VDI is confused

CSCtk15917

CTI Call Speakerphone Light

CSCto39637

CoS remapping is not happening on phone with respect to both cdp/lldp enabled

CSCtq96970

9971 Phone: issue with held call and resumption of the call

CSCtq57371

9971 Phones: Dialed numbers are lost/delayed in display when dialed fast

CSCtk15175

On-hook dialing fails after power cycle with Bluetooth connected

CSCtn38428

FQDN VPN still use DNS svr assigned by conncentrator after reset

CSCtj26048

Phone downloads requested active load but does not switch to it

CSCtr40320

Duration longer than 1h is displayed as HH:MM on call history details

CSCtr50735

Back erase softkey is displayed on call history UI without input

CSCto88079

Phone keep rebooting when upgrade/downgrade automation

CSCtj82272

Video stopped after an extended period of heavy network impairments

CSCtj53442

No error displayed when no resources to complete video conference

CSCtr34670

9971 Touchscreen Not functioning Correctly on XML services

CSCtb78789

AllCalls shows wrong session bubble for two shared lines in one phone

CSCto84996

Upgrade overnight test with PFS enabled failed

CSCtr83863

SSLVPN fails to reconnect - DTLS fatal error

CSCtk59626

Reset network settings will cause phone cannot register Cisco Unified Communications Manager in VPN

CSCtq32541

9951/71 cannot place calls on hold when ANI is restricted

CSCtr93009

Video session timer is non-zero initially

CSCts40093

Video not shown when call is answered by pressing session key

CSCto10791

A fraction of w448p video is displayed in PiP

CSCtn41652

Phone resets when making a call to CTS with limited bandwidth

CSCts35124

Phone loses numeric digits when coming out of sleep

CSCts35135

When performing dial/cancel fast, the phone still sets up the call

CSCts66866

VPN: TCP retries are cumulative instead of on a per-error basis

CSCtr79323

User may be reminded before call park monitoring reversion timer expires


Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.