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Cisco Unified IP Phones 9900 Series

Cisco Unified IP Phone 8961, 9951, and 9971 (SIP) Release Notes for Firmware Release 9.1(2)

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Cisco Unified IP Phone 8961, 9951, and 9971 (SIP) Release Notes for Firmware Release 9.1(2)

Table Of Contents

Cisco Unified IP Phone 8961, 9951, and 9971 (SIP) Release Notes for Firmware Release 9.1(2)

Contents

Related Documentation

New and Changed

Installation Notes

Installing Cisco Unified Communications Manager

Installing Firmware Release 9.1(2) for SIP

Installing Firmware Zip Files

Cisco Unified Video Camera Firmware

Important Notes

Using a Plantronics Audio 615M Headset with the Cisco Unified IP Phone 8961

Using a USB Hub During an Active Call

Using a USB Headset

Using the Plantronics CS50 USB Headset with the Cisco Unified IP Phone Color Key Expansion Module

One-Way Video Calls for the Cisco Unified IP Phone

Cisco Unified IP Phone 9951 and 9971 Power Negotiation When Using a Video Camera

Tracking the Cisco Unified IP Phone 9971 Using Cisco Emergency Responder

Web Access Disabled by Default

Caveats

Using Bug Toolkit

Open Caveats

Resolved Caveats

Obtaining Documentation and Submitting a Service Request


Cisco Unified IP Phone 8961, 9951, and 9971 (SIP) Release Notes for Firmware Release 9.1(2)


Published: March 28, 2011

Use these release notes with a Cisco Unified IP Phone 8961, 9951, and 9971 running SIP firmware release 9.1(2). This version of firmware release 9.1(2) is compatible with Cisco Unified Communications Manager 7.1(3) and later.

Contents

These release notes provide the following information. You might need to notify your users about some of the information provided in this document.

Related Documentation

New and Changed

Installation Notes

Important Notes

Caveats

Related Documentation

Cisco Unified IP Phone 9951 and 9971 Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/ps10453/tsd_products_support_series_home.html

Cisco Unified IP Phone 8961 Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/ps10451/tsd_products_support_maintain_and_operate.html

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Communications Manager Business Edition Documentation

Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

New and Changed

There is no new or changed information for firmware release 9.1(2).

Installation Notes

This section contains these sections:

Installing Cisco Unified Communications Manager

Installing Firmware Release 9.1(2) for SIP

Installing Cisco Unified Communications Manager

Before using the Cisco Unified IP Phone with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.


Note You can install Cisco Unified Communications Manager 7.1(3) or 7.1(3a). After you install one of these releases, you must install Cisco Unified Communications Manager 7.1(3a)su1.


To download and install the Cisco Unified Communications Manager version, refer to the Install and Upgrade Guides for Cisco Unified Communications Manager.

Installing Firmware Release 9.1(2) for SIP

To download and install the phone firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240.

Step 2 Log in to the Tools & Resources > Download Software page.

Step 3 Click + and choose the IP Telephony folder.

Step 4 Click + and choose the IP Phones folder.

Step 5 Choose Cisco Unified IP Phones 9900 Series or Cisco Unified IP Phones 8900 Series.

Step 6 Choose your phone type.

Step 7 Under the Latest Releases folder, choose 9.1(2).

Step 8 Select one of the following firmware files, click the Download Now or Add to cart button and follow the prompts:

cmterm-8961.9-1-2.cop.sgn

cmterm-9951.9-1-2.cop.sgn

cmterm-9971.9-1-2.cop.sgn


Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.


Step 9 Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the Readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:

cmterm-8961.9-1-2-readme.html

cmterm-9951.9-1-2-readme.html

cmterm-9971.9-1-2-readme.html

Step 10 Follow the instructions in the Readme file to install the firmware.


Installing Firmware Zip Files

If a Cisco Unified Communications Manager is not available to load the installer program, the following .zip files are available to load the firmware. Go to Step 1 and follow the first 7 steps.

cmterm-8961.9-1-2.zip

cmterm-9951.9-1-2.zip

cmterm-9971.9-1-2.zip

After you unzip the files, you must manually copy them to the directory on the TFTP server. Refer to the Cisco Unified Communications Operating System Administration Guide for information to manually copy the firmware files to the server.


Note Firmware upgrades over the WLAN interface may take longer than upgrades using a wired connection. Upgrade times over the WLAN interface may take more than an hour, depending on the quality and bandwidth of the wireless connection.


Cisco Unified Video Camera Firmware

The Cisco Unified Video Camera is supported on Unified CM versions 7.1(3a)su1 and later.

Important Notes

This section contains these topics:

Using a Plantronics Audio 615M Headset with the Cisco Unified IP Phone 8961

Using a USB Hub During an Active Call

Using a USB Headset

One-Way Video Calls for the Cisco Unified IP Phone

Tracking the Cisco Unified IP Phone 9971 Using Cisco Emergency Responder

Web Access Disabled by Default

Using a Plantronics Audio 615M Headset with the Cisco Unified IP Phone 8961

The Plantronics Audio 615M headset is not compatible with the Cisco Unified IP Phone 8961. You must use an alternate headset type for this IP phone. For more information, refer to CSCth71104.

Using a USB Hub During an Active Call

If you use a USB hub on your IP phone or expansion module, do not unplug the hub while you are on an active call. Unplugging the hub in this scenario may cause the IP phone or expansion module to reboot. For more information, refer to CSCtf46146.

Using a USB Headset

When you use any USB headset that uses an external power source with the Cisco Unified IP Phone, the headset must be used with external power connected only.


Note When using your USB headset with a Cisco Unified IP Phone, do not unplug the headset while you are on an active call. This may cause the IP phone to reboot. For more information, refer to CSCte96060.



Note To use the Plantronics CS50 headset for incoming calls, press the headset button once to answer a call. Press the headset button twice to go offhook.


Using the Plantronics CS50 USB Headset with the Cisco Unified IP Phone Color Key Expansion Module

The Plantronics CS50 USB headset causes the phone to request power from switch even though it is self-powered. In this case, if a device such as a camera or expansion module from the switch is connected and active on the phone, the switch will reject the power request for the headset because the power budget has been exceeded. In this case, the headset cannot be used.

One-Way Video Calls for the Cisco Unified IP Phone

Due to limitations in the H.264 video signaling standards, Cisco Unified IP Phones 9951 and 9971 may not correctly display video received from devices supporting resolutions greater than 640x480. In this case, the user will see a black video screen.

To insure that video from such devices is properly displayed on the IP phone, the best solution is to configure high definition phones and Cisco Unified IP Phone 8961, 9951, and 9971 into different call regions set up in the Cisco Unified Communications Manager Regions Configuration and limit the video bandwidth to 384 kb/s when calling between regions.vj

Cisco Unified IP Phone 9951 and 9971 Power Negotiation When Using a Video Camera

There is an issue (CSCtf09186) with some 802.3af switches, which results in the Cisco Unified IP Phone 9951 and 9971 unable to negotiate for the additional power required to operate the IP phone's camera. To power the camera, set the Power Negotiation parameter of the Cisco Unified IP Phone 9951 and 9971 using the Phone Configuration window. To disable the Power Negotiation parameter access the Product Specific Configuration of Cisco Unified Communications Manager 8.5 and later releases. A device pack must be installed to add the configuration parameter to the database for Cisco Unified Communications Manager releases before 8.5. Disabling power negotiation enables the IP phone to power up the camera and to use up to 15.4 watts (the AF maximum) without the need to negotiate with the switch.

Tracking the Cisco Unified IP Phone 9971 Using Cisco Emergency Responder

You must configure the Cisco Unified IP Phone 9971 in Wi-Fi mode. When using this phone in this mode, you must configure Cisco Emergency Responder appropriately for tracking wireless IP phones. For more information, refer to Chapter 5 of the Cisco Emergency Responder Administration Guide 8.0.

Web Access Disabled by Default

Access to all web services, such as HTTP and SSH, are disabled by default on the Cisco Unified IP Phone 8961, 9951, and 9971. Use Enterprise Parameters Configuration to enable this feature on the Cisco Unified IP Phone 8961, 9951, and 9971.


Note Enabling web services may cause security problems.


Caveats

This section contains these topics:

Using Bug Toolkit

Open Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to:

http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go.


Open Caveats

Table 1 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using firmware release 9.1(2).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 1 Open Caveats for Firmware Release 9.1(2) 

Identifier
Headline

CSCtg32967

Phone sends 488 to incoming INVITE during negative stress test

CSCth67993

Invalid tftp address accepted by Cisco Unified IP Phone 8961, 9951, and 9971 through dhcp

CSCti54162

Only missed calls are cleard by "clear call history"

CSCti54388

Cisco Unified IP Phone with WIFI registers to Cisco Unified Communications Manager twice after startup

CSCti73766

Phone wireless authentication fails unexpectedly

CSCti79116

Memory leak during SIP Codenomicon run

CSCti94941

"Play" uri behavior is wrong when interact with incoming call

CSCtj14440

LKEM not in service after USB is enabled and phone power cycled

CSCtj24504

Video Screen Flickering on Cisco Unified IP Phone 9951 under Neon/Fluorescent

CSCtj53442

No error is displayed when there are no resources to complete video conference

CSCtj70492

Cisco Unified IP Phone 9900 Series: handset audio quality

CSCtj82272

Video stops after an extended period of heavy network impairments

CSCtj82436

Video stream statistics always reports Sender/Receiver I-frame counts as 0

CSCtj92057

Phone stuck in SendDigits feedback audio

CSCtk07485

The video call cannot be setup immediately after an intercom call

CSCtk15175

Onhook dialing fails after power cycle with bluetooth connected

CSCtk18053

Pressing volume-down button once will make the volume lowest

CSCtk19339

EMCC is not working for Cisco Unified IP Phone 8961

CSCtk35306

No MOH in SRST

CSCtk47558

Pressing Application key several times quickly causes grey softkeys

CSCtk56178

USB power exceeded warning on Cisco Unified IP Phone 8961

CSCtk58793

NewCall softkey sometimes does not show up on the phone

CSCtk82947

Video conference between device pool fails

CSCtk83333

Chasing shadows show up when PiP on top-right and top-left corner

CSCtk94874

Video flicker while setting the lowest camera brightness

CSCtl00659

Inappropriate timing-related session focus issue with blf-pickup

CSCtl03093

Wrong session focus after an answered transfer/conference call is canceled

CSCtl70816

Can not get multi cookie header field from https connection

CSCtl77596

Excessive low frequency in narrowband handset mode

CSCtn18402

CME SCCP CUVA call to Cisco Unified IP phone 9971 results in 1-way video

CSCtn19718

Secondary dial tone does not stop after onhook

CSCtn38396

No toast for wireless connecting state

CSCtn38739

Extra character is input if Apply softkey is pressed too quickly

CSCtn45544

Power allocation error when connect the camera to KEM

CSCtn45546

Name of KEM on KEM details screen is not properly wrapped

CSCtn49438

New VM session is not always in focus

CSCtn62024

Data element of CiscoIPPhoneStatus XML object should be optional

CSCtn62035

Phone Reset when change phone LLDP from enable to disable

CSCtn64612

ETSGJ-CH: Join feature does not function when Max call-2

CSCtn69824

The button added by user interface itself,Can not work the same logic

CSCtn71471

Cisco Unified IP Phone shows SRST as authenticated

CSCtn76214

Cisco Unified IP Phone shows wrong SRST secure status when misconfigured

CSCtn77303

No frame for PiP if video is muted and remote view is in PiP

CSCtn92133

Short ring upon consultative conference call with call hold ring back enable

CSCto01550

Purple-red background flashes when remote side is mute/unmute quickly

CSCto04746

LED of speaker button is still ON after call is held

CSCto09870

PiP of remote view is not fully filled during w360p video call

CSCto12026

If first frames of call are missing, phone crashes

CSCto12186

Occasionally, the Cisco Unified IP Phone rings continuously


Resolved Caveats

Table 2 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using firmware release 9.1(2).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 2 Resolved Caveats for Firmware Release 9.1(2) 

Identifier
Headline

CSCtf08911

Lock icon missing when Contacts button is pressed with secure URL

CSCtf83026

Sometimes "Active Calls" softkey turns gray when joining 2 conferences

CSCtg41425

Video stream info reports wrong number of RTCP Receiver Reports sent

CSCth59194

Phone button modification should not cause active call end

CSCth94738

Missed call icon is not cleared after the missed call list is deleted

CSCti27403

Missed call notification is displayed while no missed call logged

CSCti37254

Wrong remote-id display on phone with plar configured if press "Forward All"

CSCti39833

Camera setting is incorrect after powercycle

CSCti47366

Unexpected RTCP receiver report is sent

CSCti54365

Unable to close opened applications after services deleted from Cisco Unififed Communications Manager

CSCti59147

Tone played for onhook dialing after inbound whisper intercom call ended

CSCti69349

Security Issue in OpenSSL

CSCti72209

Call history display problem after disable/enable phone services

CSCti73699

Phone rejects bluetooth sniff mode from slave device

CSCti83296

The input box of WEP Key is in wrong style

CSCti87537

Dial rule configured on one line can affect other lines

CSCti88110

Cisco Unified IP Phone 9971 response very slow when use non-English locale

CSCti88348

VPN: Retry alert is only displayed after selecting VPN menu

CSCti90943

Volume unadjustable after pressing the 2nd session key with a video call

CSCti92691

Audio path cannot be closed after a conference is implicit canceled

CSCti93284

Phone reset when getting DNS response of 255.255.255.255 for URLs

CSCti95481

startMedia: Mute Key always light even after the media stream is ended

CSCti97503

Characters and block position changed after entering IPv4 setting

CSCti97628

Parameter "receiveVolume" did not work on startMedia URI

CSCti97690

startMedia: the call statistics did not update according to stream

CSCti97982

DN confused when input digital with +, # or * in right aligned locale

CSCtj00493

Domain name is truncated abnormally

CSCtj00774

Extra DHCP request is sent when erase network setting or change Vlan

CSCtj01081

Could not erase DNS Servers when DHCP disable configured

CSCtj01119

Unable to scroll focus from headline back to active call session

CSCtj03144

Unknown number when max calls of transferee is 1 and transfer on SRST

CSCtj06461

Unabled to insert digit in EditDial from corporate directory

CSCtj09136

DHCP is automatically enabled when switching interfaces

CSCtj15108

Phone always sends DTMF tone out even though "RTP Tx" stream is stopped

CSCtj23306

CallHistory: RIGHT navigation key does not work

CSCtj26190

Calls in Call Hisotory list with * displays digits out of order in right-to-left Locale

CSCtj37768

SRST Issue on Cisco Unified IP Phone 9900 Series

CSCtj40142

Camera debug commands cause phone debug shell hang up

CSCtj41071

Number with + can be dialed out through softkey "Speed dial"

CSCtj43199

Call Histories still display on toggle down

CSCtj43803

iLBC codec is not supported on "StartMedia" URI

CSCtj44049

BLF pickup: focus on session bars is incorrect on monitoring phone

CSCtj45849

StartMedia URI can not be stopped by press Speaker/Headset/Hookswitch

CSCtj48531

Wideband codec is not supported on startMedia URI

CSCtj52352

Resetting phone while Wallpaper preview causes Temp file

CSCtj61589

The Cisco Unified IP Phone 9971 with wifi generate kernel panic when switch load on Cisco Unified Communications Manager

CSCtj66748

Phone not responding well to RTP Rx/Tx

CSCtj73107

Phone does not log calls to CUPC

CSCtj77125

CiscoIPPhoneStatus: a white dot shown when post statusMinBoundary

CSCtj78312

Encrypted device still display lock icon after ANN with sRTP finish

CSCtj79914

Delete key disabled in Call History details screen

CSCtj82213

Softkeys flicker ~1/4 second when answering video call with application menu open

CSCtj84078

Long invalid IP Phone proxy address make phone keep resetting

CSCtj85030

VPN user interface got stuck and VPN status is wrong with auto detect enabled

CSCtj87270

Debug "show stream index" returns java.lang.NumberFormatException

CSCtj90102

Phone revert back to DST time after resetting phone

CSCtk05147

"Show Video" softkey is displayed after remote held

CSCtk08382

The Cisco Unified IP Phone 9900 Series does not reset after LSC installation in non-secure mode

CSCtk09396

Cisco Unified IP Phone 9900 continuous reset

CSCtk12204

CallFwd Flag missing from Cisco Unified IP Phone 9900 Series

CSCtk33976

Deadlock call history user interface cannot be closed

CSCtk37200

Call history does not store off-net PSTN calls which give busy tone

CSCtk59083

Inconsistent prompts appear on phone when multi VPN gateways are down

CSCtk59112 

User interface stuck or gets into mess when browse call history in VPN broken state

CSCtk66307

SipLineProperty needs null check

CSCtk66348

Need a way to disable iSAC and use G.711 for Cisco Unified IP Phone to Cisco Unified IP Phone calls

CSCtl03098

Selfview turns purple-red when video mute in a video call

CSCtl20098

No video transmission after call resumed while call recording

CSCtl23617

PoE denied to Cisco Unified IP Phone 8961 because of improper power request increase

CSCtl57187

The Cisco Unified IP Phone 8861, 9951 and 9971 fail to load Thai locale

CSCtl80268

CiscoIPPhoneStatusFile does not clear on E/M logout

CSCtl87609

The Cisco Unified IP Phone 9971 is not showing participant list during conference call

CSCtl91074

The Cisco Unified IP Phone 9971 is freezing intermittently

CSCtn21027

The Cisco Unified IP Phone 9900 Series phone page "Advertise G.722 Codec" now needs to cover iSAC

CSCtn22163

The video call to the CTS is dropped after swap the video

CSCtn38691

Phone cannot reconnect to WLAN if wireless is turned off/on immediately

CSCtn39959

CTS AngeleEyes-3 video freezes hold/resume with Cisco Unified IP Phone 9971 (Reviewer: Change 9971 to Cisco Unified IP Phone 9971 in CDETS)

CSCtn41751

Number of missed calls does not increase

CSCtn64869

Softkey "Show Detail" may not work after a conference call

CSCtn69436

Cisco Unified IP Phone 9971: Transfer does not work

CSCtn77182

Frame of PiP does not move if video is muted and remote view is in PiP

CSCtn82850

No remote video in PiP after mute and swap during CIF/QCIF video call

CSCtn96333

Phone crashed when shared line non-secure supervisor try to resume


Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.