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Cisco Unified IP Phones 9900 Series

Cisco Unified IP Phone 8961, 9951, and 9971 (SIP) Release Notes for Firmware Release 9.0(1)

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Cisco Unified IP Phone 8961, 9951, and 9971 (SIP) Release Notes for Firmware Release 9.0(1)

Table Of Contents

Cisco Unified IP Phone 8961, 9951, and 9971 (SIP) Release Notes for Firmware Release 9.0(1)

Contents

Introduction

Related Documentation

New and Changed Information

User Experience Differences Between Cisco Unified IP Phone 8961, 9951, 9971 (SIP) and Cisco Unified IP Phone 7900 Series Phones

Installation Notes

Installing Cisco Unified Communications Manager

Installing Firmware Release 9.0(1) for SIP

Important Notes

Tracking the Cisco Unified IP Phone 9971 using Cisco Emergency Responder

Web Access Disabled by Default

Caveats

Using Bug Toolkit

Open Caveats

Resolved Caveats

Obtaining Documentation and Submitting a Service Request


Cisco Unified IP Phone 8961, 9951, and 9971 (SIP) Release Notes for Firmware Release 9.0(1)


Published: November 24, 2009

Use these release notes with a Cisco Unified IP Phone running SIP firmware release 9.0(1). This version of firmware release 9.0(1) is compatible with Cisco Unified Communications Manager 7.1(3).

Contents

These release notes provide the following information. You might need to notify your users about some of the information provided in this document.

Related Documentation

New and Changed Information

Installation Notes

Important Notes

Caveats

Introduction

The Cisco Unified IP Phone 8961, 9951, and 9971 (SIP) are new, easy-to-use IP Phones that provide high-quality voice services over IP. The phones offer a variety of features including:

Color Graphics Display

Built-in Gigabit Ethernet switch

Full Duplex Speakerphone

Rich Media Support

Bluetooth and USB Headset

Wi-Fi (Cisco Unified IP Phone 9971 only)

Touchscreen (Cisco Unified IP Phone 9971 only)

Bluetooth Device Support

Cisco Unified IP Color Key Expansion Module

Related Documentation

Cisco Unified IP Phone 9951 and 9971 Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/ps10453/tsd_products_support_series_home.html

Cisco Unified IP Phone 8961 Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/ps10451/tsd_products_support_maintain_and_operate.html

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Communications Manager Business Edition Documentation

Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

New and Changed Information

This section contains new information for the Cisco Unified IP Phone 8961, 9951, and 9971 (SIP).

User Experience Differences Between Cisco Unified IP Phone 8961, 9951, 9971 (SIP) and Cisco Unified IP Phone 7900 Series Phones

This table describes the difference between the way some features are implemented on the Cisco Unified IP Phone 8961, 9951, 9971 (SIP) from the way they are implemented on the Cisco Unified IP Phone 7900 series.

Table 1 Feature Differences 

Feature
Cisco Unified IP Phones 8961, 9951, 9971 (SIP)
Cisco Unified IP Phones 7900 Series

Busy Lamp Field (BLF)

Called Line Status.

Called BLF.

Call Forward All

Displays Forward All icon in line label.

Displays "Forwarded to XXXX"

Call Park

Available as a programmable feature button and a softkey.

Available as softkey.

Call Pickup

Available as a programmable feature button and softkey.

Available as softkey.

Conference

Available as a dedicated feature button and a softkey.

Available as softkey.

Divert

Softkey is labeled Divert.

Softkey labeled iDivert.

Do Not Disturb (DND)

Available as a programmable feature button.

Available as a softkey.

Hold

Available as a dedicated feature button.

Not used as a toggle. Press the button to hold; press the Resume softkey to resume.

Available as softkey.

Used as a toggle. Press the Hold softkey to hold; press the softkey again to resume.

Hunt Group

Available as a programmable feature button.

Available as a softkey (HLog).

Intercom

Available as a programmable feature button.

Available as a softkey.

Malicious Caller ID (MCID)

Available as a programmable feature button.

Available as a softkey.

Meet Me

Available as a programmable feature button.

Available as a softkey.

Mobile Connect

Available as a programmable feature button.

Available as a softkey.

Mute

Phone remains muted when a different transducer is selected (i.e. headset, speakerphone)

Phone is un-muted when a different transducer is selected.

Privacy

Available as a programmable feature button.

Available as a softkey.

Programmable Buttons

Called Programmable Feature Buttons.

Called Programmable Line Buttons and/or Programmable Line Keys (PLKs).

Quality Reporting Tool (QRT)

Available as a programmable feature button.

Available as a softkey.

Speed Dials

Speed Dial includes Abbreviated Dial.

Both Abbreviated Dial and Speed Dial are used.

Transfer

Available as a dedicated feature button and a softkey.

Available as softkey.


Installation Notes

This section contains these sections:

Installing Cisco Unified Communications Manager

Installing Firmware Release 9.0(1) for SIP

Installing Cisco Unified Communications Manager

Before using the Cisco Unified IP Phone with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.


Note You can install Cisco Unified Communications Manager 7.1(3) or 7.1(3a). After you install one of these releases, you must install Cisco Unified Communications Manager 7.1(3a)su1.


To download and install the Cisco Unified Communications Manager version, refer to the install and upgrade guides for Cisco Unified Communications Manager.

Installing Firmware Release 9.0(1) for SIP

To download and install the phone firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240

Step 2 Log in to the Tools and Resources Download Software page.

Step 3 Choose the IP Telephony folder by clicking +.

Step 4 Choose the IP Phones folder by clicking +.

Step 5 Choose Cisco Unified IP Phones 9900 Series or Cisco Unified IP Phones 8900 Series.

Step 6 Choose Session Initiation Protocol (SIP) Software.

Step 7 Choose 9.0(1) under the Latest Releases folder.

Step 8 To download the SIP firmware for the Cisco Unified IP Phone, click the Download Now or Add to cart button and follow the prompts.

cmterm-8961-sip.9-0-1-0.cop.sgn

cmterm-9951-sip.9-0-1-0.cop.sgn

cmterm-9971-sip.9-0-1-0.cop.sgn


Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.


Step 9 Click the + next to the firmware file name in the Download Cart section to access additional information about this file.The hyperlink for the Readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:

cmterm-8961-sip.9-0-1-0-readme.html

cmterm-9951-sip.9-0-1-0-readme.html

cmterm-9971-sip.9-0-1-0-readme.html

Step 10 Follow the instructions in the Readme file to install the firmware.



Note Firmware upgrades over the WLAN interface may take longer than upgrades using a wired connection. Upgrade times over the WLAN interface may take more than an hour, depending on the quality and bandwidth of the wireless connection.



Note The firmware for the Cisco Unified IP Color Key Expansion Module is bundled with phone firmware 9.0(1). Once you load the firmware file for the Cisco Unified IP Phone, the expansion module is ready to support the relevant 9.0(1) features.


Important Notes

This section contains these topics:

Tracking the Cisco Unified IP Phone 9971 using Cisco Emergency Responder

Web Access Disabled by Default

Tracking the Cisco Unified IP Phone 9971 using Cisco Emergency Responder

You can use the Cisco Unified IP Phone 9971 in Wi-Fi mode. When using this phone in this mode, you need to configure Cisco Emergency Responder appropriately for tracking wireless IP Phones. For more information, refer to the Cisco Emergency Responder Administration Guide.

Web Access Disabled by Default

Access to all web services, such as HTTP and SSH, are disabled by default on the Cisco Unified IP Phone 8961, 9951, and 9971 (SIP). Your administrator can enable this feature.


Note Enabling web services may cause security problems. Contact your administrator for more information.


Caveats

This section contains these topics:

Using Bug Toolkit

Open Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go.


Open Caveats

Table 2 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using firmware release 9.0(1).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 2 Open Caveats for the Cisco Unified IP Phone for Firmware Release 9.0(1) 

Identifier
Headline and Bug Toolkit

CSCsy75029

Transient notifications must be displayed for a minimum of two seconds

CSCsz11965

Accessory power number does not show the real power usage

CSCsz95107

Call state icon update is delayed in Hold or Resume with scroll bar

CSCta19038

Cisco Unified IP Phone with no configuration change always restarts after applying the configuration

CSCta27190

Improve image download time over wireless LAN interface

CSCta42929

When USB port 2 (the side USB port) is disabled, the Cisco Unified IP Color Key Expansion Module support is also disabled.

CSCtb02125

DTMF is heard on next onhook dialing after `AbbrDial' to an unconfigured number

CSCtb34569

Cisco Unified IP Phone fails to reinstall Java application which has `PushRegistry' permission

CSCtb39893

Ringer volume is maxed after offhook dial screen is canceled

CSCtb44787

When connecting bluetooth, you get a unnecessary volume HUD on a Cisco Unified IP Phone 9971

CSCtb53531

Hold Reversion swap interaction - UI issues

CSCtb55754

Dialing voice mail when call history is open plays a short ring after connected

CSCtb55981

Default USB class states shows all classes selected but only one enabled

CSCtb56020

Preferences > Ringtone displays inactive lines on the Cisco Unified IP Color Key Expansion Module

CSCtb63505

Flick scroll in Session UI is extremely slow with many calls

CSCtb74400

Background picture of host Cisco Unified IP Phone is displayed incorrectly

CSCtb78953

Call history open, end call and begin dialing. The new call screen is hidden by another display

CSCtb87534

Call history missed call list is not updated if two missed calls arrive

CSCtb88064

Session bubble does not show the last invalid digit in mixed mode

CSCtb91050

Going offhook on EditDial screen and then regaining focus does not make the call

CSCtb92464

GUI does not show check mark when headset inserted with Accessory menu displayed

CSCtb99617

Back hard key does not work if delete is cancelled on Call Details screen

CSCtc03448

Connected conference shows OnHook icon with Survivable Remote Site Telephony (SRST)

CSCtc05978

Parked or retrieved entry shows incorrect caller id information in the call history

CSCtc13250

Directed Park cancels feature in OffHook or ringout state

CSCtc18071

Pressing the right navigation key twice causes the next pressed digit not to register

CSCtc18234

Error message is truncated when maximum participants is reached in a conference

CSCtc33221

Shared line interaction with two phones causes audio path LED to turn off

CSCtc33370

Voicemail button pressed during swap causes two held segments

CSCtc33504

With bluetooth connected, the path of disable and enable bluetooth radio clears bluetooth devices

CSCtc37753

Intercom session key does not work after you press Hold, Transfer or Conference key

CSCtc38834

Transfer button should be blocked in `RingOut' state on SRST

CSCtc41068

Initial volume is not set by media server when a headset is plugged in

CSCtc41583

A softkey with no action can get stuck in a pressed state on the Cisco Unified IP Phone 9971

CSCtc41699

Multiple reverting calls can be put in connected state using Park

CSCtc66387

Pressing a disabled session key during the one-second window shifts focus

CSCtc73743

Dial tone and ring back tone stops working from handset, speakerphone, and headset

CSCtc73783

Display is not active

CSCtc75686

Subscribe to Java application need one more manual phone reset

CSCtc75764

Backspace does not work while dialing from `EditDial' with partial digits

CSCtc95574

Barge with maximum participants works incorrectly

CSCtd07204

Cisco Unified IP Color Key Expansion Module cannot get power when providing Power over Ethernet (PoE) to it with the Cisco Unified IP Phone 9951

CSCtd10896

USB headset loses audio during a call

CSCtd12913

Redial should not dial previously dialled non existing number

CSCtd15926

Not able to make a call using Dial Uniform Resource Identifier (URI) when video call is present


Resolved Caveats

There are no resolved caveats for firmware release 9.0(1).

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.