Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 9.0 (SIP)
Cisco Unified IP Phone and telephony networks
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Cisco Unified IP Phone and telephony networks

Contents

Cisco Unified IP Phone and telephony networks

Cisco Unified IP Phones enable you to communicate by using voice over a data network. To provide this capability, IP phones depend upon and interact with several other key Cisco Unified IP Telephony components, including Cisco Unified Communications Manager.

This chapter focuses on the interactions between the Cisco Unified IP Phone 8961, 9951, and 9971 and Cisco Unified Communications Manager, DNS and DHCP servers, TFTP servers, and switches. The chapter also describes phone power options.

For related information about voice and IP communications, see this URL:

http:/​/​www.cisco.com/​en/​US/​products/​sw/​voicesw/​index.html

This chapter provides an overview of the interaction between the Cisco Unified IP Phone and other key components of the VoIP network. The chapter includes the following topics:

Cisco Unified IP Communications Product Interactions

To function in the IP telephony network, the Cisco Unified IP Phone must connect to a network device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls.

Cisco Unified IP Phone and Cisco Unified Communications Manager Interaction

Cisco Unified Communications Manager is an open, industry-standard call processing system. Cisco Unified Communications Manager software sets up and tears down calls between phones, integrating traditional PBX functionality with the corporate IP network. Cisco Unified Communications Manager manages the components of the IP telephony system, such as the phones, the access gateways, and the resources necessary for features such as call conferencing and route planning. Cisco Unified Communications Manager also provides:

  • Firmware for phones
  • Configuration, CTL, and Identity Trust List (ITL) files using the TFTP service
  • Phone registration
  • Call preservation, so that a media session continues if signaling is lost between the primary Communications Manager and a phone

For information about configuring Cisco Unified Communications Manager to work with the IP devices described in this chapter, see the "Cisco Unified IP Phone Configuration" chapter in the Cisco Communications Manager Administration Guide.


Note


If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager:

http:/​/​www.cisco.com/​kobayashi/​sw-center/​sw-voice.shtml


Cisco Unified IP Phone and VLAN Interaction

The Cisco Unified IP Phone 8961, 9951, and 9971 contains an internal Ethernet switch, enabling forwarding of packets to the phone, and to the computer (access) port and the network port on the back of the phone.

If a computer is connected to the computer (access) port, the computer and the phone share the same physical link to the switch and share the same port on the switch. This shared physical link has the following implications for the VLAN configuration on the network:

  • The current VLANs might be configured on an IP subnet basis. However, additional IP addresses might not be available to assign the phone to the same subnet as other devices that connect to the same port.
  • Data traffic present on the VLAN supporting phones might reduce the quality of VoIP traffic.
  • Network security may indicate a need to isolate the VLAN voice traffic from the VLAN data traffic.

You can resolve these issues by isolating the voice traffic onto a separate VLAN. The switch port to which the phone connects would be configured for separate VLANs for carrying:

  • Voice traffic to and from the IP phone (auxiliary VLAN on the Cisco Catalyst 6000 series, for example)
  • Data traffic to and from the PC that connects to the switch through the computer (access) port of the IP phone (native VLAN)

Isolating the phones on a separate, auxiliary VLAN increases the quality of the voice traffic and allows a large number of phones to be added to an existing network that does not have enough IP addresses for each phone.

For more information, see the documentation that is included with a Cisco switch. You can also access switch information at this URL:

http:/​/​cisco.com/​en/​US/​products/​hw/​switches/​index.html

Cisco Unified IP Phone and Cisco Unified Communications Manager Express Interaction

When the Cisco Unified IP Phone works with the Cisco Unified Communications Manager Express (Unified CME), the phones must go into CME mode.

When a user invokes the conference feature, the tag allows the phone to use either a local or network hardware conference bridge.

The Cisco Unified IP Phones do not support the following actions:

Transfer

Only supported in the connected call transfer scenario.

Conference

Only supported in the connected call transfer scenario.

Join

Supported using the Conference button or Hookflash access.

Hold

Supported using the Hold button.

Barge

Not supported.

Direct Transfer

Not supported.

Select

Not supported.

The users cannot create conference and transfer calls across different lines.

Cisco Unified IP Phone Power

The Cisco Unified IP Phone 8961, 9951, and 9971 can be powered with external power or with Power over Ethernet (PoE). A separate power supply provides external power. The switch can provide PoE through the phone Ethernet cable.


Note


When you install a phone that is powered with external power, connect the power supply to the phone and to a power outlet before you connect the Ethernet cable to the phone. When you remove a phone that is powered with external power, disconnect the Ethernet cable from the phone before you disconnect the power supply.


Power Guidelines

The following table provides guidelines for Cisco Unified IP Phone 8961, 9951, and 9971 power.

Table 1 Guidelines for Cisco Unified IP Phone 8961, 9951, and 9971 Power

Power type

Guidelines

External power: Provided through the CP-PWR-CUBE-4= external power supply

The Cisco Unified IP Phone 8961, 9951, and 9971 uses the CP-PWR-CUBE-4 power supply.

Note   

You must use the CP-PWR-CUBE-4 when you deploy the Cisco Unified IP Phone 9971 on a wireless network.

External power—Provided through the Cisco Unified IP Phone Power Injector.

The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP Phone. Functioning as a midspan device, the injector delivers inline power to the attached phone. The Cisco Unified IP Phone Power Injector connects between a switch port and the IP Phone, and supports a maximum cable length of 100m between the unpowered switch and the IP phone.

PoE power—Provided by a switch through the Ethernet cable attached to the phone.

Cisco Unified IP Phone 8961, 9951, and 9971 supports IEEE 802.3af Class 3 power on signal pairs and spare pairs.

Cisco Unified IP Phone 8961, 9951, and 9971 supports IEEE 802.3at for external add-on devices.

To ensure uninterruptible operation of the phone, make sure that the switch has a backup power supply.

Make sure that the CatOS or IOS version that runs on your switch supports your intended phone deployment. See the documentation for your switch for operating system version information.

Support for NG-PoE+: The Cisco Unified IP Phone 8961, 9951, and 9971 can draw more power than IEEE 802.3at, as long as there is NG-PoE+ switch support.

Power Outage

Your access to emergency service through the phone requires the phone to receive power. If an interruption in the power supply occurs, Service and Emergency Calling Service dialing do not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before you can use the Service or Emergency Calling Service dialing.

Phone Power Reduction

You can reduce the amount of energy that the Cisco Unified IP Phone consumes by using Power Save or EnergyWise (Power Save Plus) mode.

Power Save Mode

In Power Save mode, the backlight on the screen is not lit when the phone is not in use. The phone remains in Power Save mode for the scheduled duration or until the user lifts the handset or presses any button. In the Phone Configuration window on Cisco Unified Communications Administration, configure the following parameters:

Days Display Not Active

Specifies the days that the backlight remains inactive.

Display on Time

Schedules the time of day that the backlight automatically activates. on the days listed in the off schedule.

Display on Duration

Indicates the length of time that the backlight is active after the backlight is enabled by the programmed schedule.

Display Idle Timeout

Defines the period of user inactivity on the phone before the backlight is turned off.

EnergyWise Mode

In addition to Power Save mode, the Cisco Unified IP Phone supports Cisco EnergyWise (Power Save Plus) mode. When your network contains an EnergyWise (EW) controller (for example, a Cisco switch with the EnergyWise feature enabled), you can configure these phones to sleep (power down) and wake (power up) on a schedule to further reduce power consumption.

Set up each phone to enable or disable the EnergyWise settings. If EnergyWise is enabled, configure a sleep and wake time, as well as other parameters. These parameters are sent to the phone as part of the phone configuration XML file. In the Phone Configuration window in Cisco Unified Communications Administration, configure the following parameters:

Enable Power Save Plus

Selects the schedule of days for which the phone powers off.

Phone On Time

Determines when the phone automatically turns on for the days that are selected in the Enable Power Save Plus field.

Phone Off Time

Determines the time of day that the phone powers down for the days that are selected in the Enable Power Save Plus field.

Phone Off Idle Timeout

Determines the length of time that the phone must be idle before the phone powers down.

Enable Audio Alert

When enabled, instructs the phone to play an audible alert starting 10 minutes before the time that the Phone Off Time field specifies.

EnergyWise Domain

Specifies the EnergyWise domain that the phone is in.

EnergyWise Secret

Specifies the security secret password that is used to communicate within the EnergyWise domain.

Allow EnergyWise Overrides

Determines whether you allow the EnergyWise domain controller policy to send power-level updates to the phones.

When a phone is sleeping, the power sourcing equipment (PSE) provides minimal power to the phone to illuminate the Select key, and the Select key can be used to wake up the phone when it is sleeping.

Power Negotiation over LLDP

The phone and the switch negotiate the power that the phone consumes. Cisco Unified IP Phone 8961, 9951, and 9971 operates at multiple power settings, which lowers power consumption when less power is available.

After a phone reboots, the switch locks to one protocol (CDP or LLDP) for power negotiation. The switch locks to the first protocol (containing a power Threshold Limit Value [TLV]) that the phone transmits. If the system administrator disables that protocol on the phone, the phone cannot power up any accessories because the switch does not respond to power requests in the other protocol.

Cisco recommends that Power Negotiation always be enabled (default) when connecting to a switch that supports power negotiation.

If Power Negotiation is disabled, the switch may disconnect power to the phone. If the switch does not support power negotiation, disable the Power Negotiation feature before you power up accessories over PoE. When the Power Negotiation feature is disabled, the phone can power the accessories up to the maximum that the IEEE 802.3af-2003 standard allows.


Note


When CDP and Power Negotiation are disabled, the phone can power the accessories up to 15.4W.


Additional Information About Power

The documents in the following table provide more information on the following topics:

  • Cisco switches that work with Cisco Unified IP Phones
  • Cisco IOS releases that support bidirectional power negotiation
  • Other requirements and restrictions about power

Phone Configuration Files

The TFTP server stores the phone configuration files that define parameters for connecting to Cisco Unified Communications Manager. In general, any time you make a change in Cisco Unified Communications Manager that requires the phone to be reset, a change is automatically made to the configuration file for the phone.

Configuration files also contain information about the image load that the phone should be running. If this image load differs from the one that is currently loaded on a phone, the phone contacts the TFTP server to request the required load files.

A phone accesses a default configuration file, named XmlDefault.cnf.xml, from the TFTP server when the following conditions exist:

  • You enable autoregistration in Cisco Unified Communications Manager.
  • You have not added the phone to the Cisco Unified Communications Manager database.
  • The phone is registering for the first time.

Note


If the device security mode in the configuration file is set to Authenticated or Encrypted, but the phone has not received a CTL or ITL file, the phone makes four attempts to obtain the file so the phone can register securely.


If autoregistration is not enabled and the phone does not exist in the Cisco Unified Communications Manager database, the system rejects the phone registration request and a blank screen displays.

If the phone has registered previously, the phone accesses the SEPmac_address.cnf.xml configuration file, where mac_address is the MAC address of the phone.

The filenames are derived from the MAC address and description fields in the Phone Configuration window of Cisco Unified Communications Manager Administration. The MAC address uniquely identifies the phone.

Phone Startup Process

When connecting to the VoIP network, the Cisco Unified IP Phone 8961, 9951, and 9971 goes through a standard startup process. Depending on your specific network configuration, only some of these steps may occur on your Cisco Unified IP Phone.

  1. Obtain power from the switch. If a phone is not using external power, the switch provides inline power through the Ethernet cable that is attached to the phone. For more information, see Cisco Unified Communications Manager Phone Addition Methods and Startup Problems.
  2. (For a Cisco Unified IP Phone 9971 in a wireless LAN only) Scan for an access point. The Cisco Unified IP Phone 9971 scans the RF coverage area with the radio. The phone searches the network profiles and scans for access points that contain a matching SSID and authentication type. The phone associates with the access point with the highest RSSI that matches with the network profile. For more information, see Cisco Unified Wireless AP Interactions.
  3. (For a Cisco Unified IP Phone 9971 in a wireless LAN only) Authenticate with the access point. The Cisco Unified IP Phone begins the authentication process. The following table describes the authentication process:

    Authentication type

    Key management options

    Description

    Open

    None

    Any device can authenticate to the access point. For added security, static WEP encryption might optionally be used.

    Shared Key

    None

    The phone encrypts the challenge text by using the WEP key and the access point must verify the WEP key that was used to encrypt the challenge text before network access is available.

    LEAP or EAP-FAST

    None

    The RADIUS server authenticates the username and password before network access is available. For more information about name and password authentication, see WLAN Setup menu.

    Auto (AKM)

    WPA, WPA2, or CCKM

    The phone looks for an access point with one of the key management options enabled. The username and password are authenticated by the RADIUS server before network access is available.

    Auto (AKM)

    WPA-Pre-shared key, WPA2-Pre-shared key

    The phone looks for an access point that has one of the key management options enabled. Authentication uses the configured WPA-Pre-shared key or WPA2-Pre-shared key

    For more information, see Authentication Methods.
  4. Load the stored phone image. The Cisco Unified IP Phone has nonvolatile flash memory in which the phone stores firmware images and user-defined preferences. At startup, the phone runs a bootstrap loader that loads a phone firmware image that is stored in flash memory. Using this image, the phone initializes the software and hardware. For more information, see Startup Problems.
  5. Configure the VLAN. If the Cisco Unified IP Phone is connected to a Cisco Catalyst switch, the switch next informs the phone of the voice VLAN that is defined on the switch. The phone needs to know the VLAN membership before it can proceed with the Dynamic Host Configuration Protocol (DHCP) request for an IP address. For more information, see Ethernet Setup Menu and Startup Problems.
  6. Obtain an IP address. If the Cisco Unified IP Phone is using DHCP to obtain an IP address, the phone queries the DHCP server to obtain one. If you are not using DHCP in your network, you must assign static IP addresses to each phone locally. For more information, see Ethernet Setup Menu and Startup Problems.
  7. Request the CTL file. The TFTP server stores the CTL file. This file contains the certificates that are necessary for establishing a secure connection between the phone and Cisco Unified Communications Manager. For more information, see the Cisco Unified Communications Manager Security Guide, "Configuring the Cisco CTL Client" chapter.
  8. Request the ITL file. The phone requests the ITL file after it requests the CTL file. The ITL file contains the certificates of the entities that the phone can trust. The certificates are used to authenticate a secure connection with the servers or to authenticate a digital signature signed by the servers. Cisco Unified Communications Manager 8.5 and later supports the ITL file. For more information, see Cisco Unified IP Phone and telephony networks and Troubleshooting and Maintenance chapter.
  9. Access a TFTP server. In addition to assigning an IP address, the DHCP server directs the Cisco Unified IP Phone to a TFTP Server. If the phone has a statically defined IP address, you must configure the TFTP server locally on the phone; the phone then contacts the TFTP server directly.

    Note


    You can also assign an alternate TFTP server to use instead of the one that DHCP assigns.


    For more information, see Ethernet Setup Menu and Startup Problems.
  10. Request the configuration file. The TFTP server has configuration files, which define parameters for connecting to Cisco Unified Communications Manager and other information for the phone. For more information, see Cisco Unified Communications Manager Phone Addition Methods and Startup Problems.
  11. Contact Cisco Unified Communications Manager. The configuration file defines how the Cisco Unified IP Phone communicates with Cisco Unified CM and provides a phone with the load ID. After it obtains the file from the TFTP server, the phone attempts to make a connection to the highest priority Cisco Unified CM on the list. If the security profile of the phone is configured for secure signaling (encrypted or authenticated) and the Cisco Unified Communications Manager is set to secure mode, the phone makes a TLS connection. Otherwise, the phone makes a nonsecure TCP connection. If the phone was manually added to the database, Cisco Unified Communications Manager identifies the phone. If the phone was not manually added to the database and autoregistration is enabled in Cisco Unified Communications Manager, the phone attempts to autoregister itself in the Cisco Unified Communications Manager database.

    Note


    Autoregistration is disabled when you configure the CTL client. In this case, you must add the phone to the Cisco Unified Communications Manager database manually.

    For more information, see the "Cisco Unified IP Phone and your network" chapter and the "Troubleshooting and maintenance" chapter.


Cisco Unified Communications Manager Phone Addition Methods

Before installing the Cisco Unified IP Phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database.

The following table provides an overview of the methods for adding phones to the Cisco Unified Communications Manager database.

Table 2 Methods for Adding Phones to the Cisco Unified Communications Manager Database

Method

Requires MAC address?

Notes

Autoregistration

No

Results in automatic assignment of directory numbers.

Autoregistration with the Tool for Auto-Registered Phones Support (TAPS)

No

Requires autoregistration and the Bulk Administration Tool (BAT); updates information in the Cisco Unified IP Phone and in Cisco Unified Communications Manager Administration.

Using the Cisco Unified Communications Manager Administration

Yes

Requires phones to be added individually.

Using BAT

Yes

Allows for simultaneous registration of multiple phones.

Autoregistration Phone Addition

By enabling autoregistration before you begin installing phones, you can:

  • Add phones without first gathering MAC addresses from the phones.
  • Automatically add a Cisco Unified IP Phone to the Cisco Unified Communications Manager database when you physically connect the phone to your IP telephony network. During autoregistration, Cisco Unified Communications Manager assigns the next available sequential directory number to the phone.
  • Quickly enter phones into the Cisco Unified Communications Manager database and modify any settings, such as the directory numbers, from Cisco Unified Communications Manager.
  • Move autoregistered phones to new locations and assign them to different device pools without affecting their directory numbers.

    Note


    Cisco recommends that you use autoregistration to add fewer than 100 phones to your network. To add more than 100 phones to your network, use the Bulk Administration Tool (BAT).


    Autoregistration is disabled by default. In some cases, you might not want to use autoregistration; for example, if you want to assign a specific directory number to the phone, or if you want to use a secure connection with Cisco Unified Communications Manager as described in Cisco Unified Communications Manager Security Guide. For information about enabling autoregistration, see the "Enabling Autoregistration" section in the Cisco Unified Communications Manager Administration Guide.

Autoregistration and TAPS Phone Addition

You can add phones with autoregistration and TAPS, the Tool for AutoRegistered Phones Support, without first gathering MAC addresses from phones.

TAPS works with the Bulk Administration Tool (BAT) to update a batch of phones that were already added to the Cisco Unified Communications Manager database with dummy MAC addresses. Use TAPS to update MAC addresses and to download predefined configurations for phones.


Note


Cisco recommends that you use autoregistration and TAPS to add fewer than 100 phones to your network. To add more than 100 phones to your network, use the Bulk Administration Tool (BAT).


To implement TAPS, you or the end user dials a TAPS directory number and follows voice prompts. After the process is complete, the phone contains the directory number and other settings, and the phone is updated in Cisco Unified Communications Manager Administration with the correct MAC address.

Autoregistration must be enabled in Cisco Unified Communications Manager Administration (System > Cisco Unified CM) for TAPS to function.


Note


When you configure the cluster for mixed mode through the Cisco CTL client, autoregistration is automatically disabled. When you configure the cluster for nonsecure mode through the Cisco CTL client, autoregistration is not enabled automatically.


For more information, see the Cisco Unified Communications Manager Bulk Administration Guide.

Cisco Unified Communications Manager Administration Phone Addition

You can add phones individually to the Cisco Unified Communications Manager database by using Cisco Unified Communications Manager Administration. To do so, you first need to obtain the MAC address for each phone.

After you collect MAC addresses, in Cisco Unified Communications Manager Administration, choose Device > Phone and click Add New to begin.

For complete instructions and conceptual information about Cisco Unified Communications Manager, see the "Cisco Unified Communications Manager Overview" chapter in the Cisco Unified Communications Manager System Guide.

Add Phones using BAT Phone Template

The Cisco Unified Communications Bulk Administration Tool (BAT) enables you to perform batch operations, including registration of multiple phones.

To add phones using BAT only (not in conjunction with TAPS), you must obtain the appropriate MAC address for each phone.

For detailed instructions about adding phones through the Bulk Administration menu, see the Cisco Unified Communications Manager Bulk Administration Guide, “Inserting Phones” chapter.

For more information about using BAT, see the Cisco Unified Communications Manager Bulk Administration Guide. For more information about creating of BAT Phone Templates, see the "Phone Template" section in the Cisco Unified Communications Manager Bulk Administration Guide.

To add a phone to the Cisco Unified Communications Manager, follow these steps:

Procedure
    Step 1   From Cisco Unified Communications Manager, choose Bulk Administration > Phones > Phone Template.
    Step 2   Click Add New.
    Step 3   Choose a Phone Type and click Next.
    Step 4   Enter the details of phone-specific parameters, such as Device Pool, Phone Button Template, Device Security Profile, and so on.
    Step 5   Click Save.
    Step 6   From Cisco Unified Communications Manager, choose Device > Phone > Add New to add a phone by using an existing BAT phone template.

    Cisco Unified IP Phone MAC Address Determination

    This manual describes several procedures that require you to determine the MAC address of a Cisco Unified IP Phone. You can determine the MAC address of a phone in these ways:

    • From the phone, press Applications, choose Phone Information, and look at the MAC Address field.
    • Look at the MAC label on the back of the phone.
    • Display the web page for the phone and click the Device Information hyperlink.