Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
Accessories
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Accessories

Accessories

Your phone supports accessories from Cisco and third-party manufacturers.

Accessory Type Cisco Unified IP Phone
8961 9951 9971

Cisco Accessories

Cisco Unified IP Color Key Expansion Module

Add-on module

X

X

X

Cisco Unified Camera

Add-on module

X

X

Virtual desktop infrastructure (VDI) client

Add-on module

X

X

X

Third-Party Accessories

Headset

Analog

X

X

X

Analog Wideband

X

X

X

Bluetooth

X

X

USB

X

X

X

Microphone

External PC

X

X

Speakers

External PC

X

X

This chapter contains the following sections:

USB Devices

Each USB port supports a maximum of five supported and nonsupported devices that are connected to the phone. Each device connected to the phone is included in the maximum device count.

For example, your phone can support five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port. Many third-party USB products contain more than one USB device, and thus count as more than one device. For example, a third-party USB device may contain an internal hub and a headset, and thus count as two USB devices.

If you use a USB hub and remove the USB cable from the phone or device port during an active call, it may cause your phone or device to reboot. For more information, contact your system administrator.

Cisco Unified IP Color Key Expansion Module

The Cisco Unified IP Color Key Expansion Module attaches to your Cisco Unified IP Phone 8961, 9951, and 9971 and allows you to add up to 36 extra line appearances or programmable buttons to your phone. The programmable buttons can be set up as phone line buttons, speed-dial buttons, or phone feature buttons.

You can add multiple Expansion Modules to the Cisco Unified IP Phone 9951 and Cisco Unified IP Phone 9971.

Cisco Unified IP Phone model

Number of Expansion Modules supported

8961

1 Expansion Module with 36 lines or buttons

9951

2 Expansion Modules with 72 lines or buttons

9971

3 Expansion Modules with 108 lines or buttons

When multiple Expansion Modules are attached, they are numbered according to the order in which they are connected to the phone. For example:

  • Key Expansion Module 1 is the Expansion Module closest to the phone.
  • Key Expansion Module 2 is the Expansion Module in the middle.
  • Key Expansion Module 3 is the Expansion Module farthest to the right. The following figure shows a Cisco Unified IP Phone 9971 with three Cisco Unified IP Color Key Expansion Modules.

Cisco Unified IP Color Key Expansion Module Features

The Cisco Unified IP Color Key Expansion Module includes the following features.

1

Phone screen: Displays the phone number, speed-dial number (or name or other text label), phone service, phone feature, or Privacy assigned to each button.

Icons indicating line status appear similar to, and function the same as, those on the Cisco Unified IP Phone to which the Key Expansion Module is attached.

2

Lighted Buttons: 18 line buttons. Each button corresponds to one line (as with the Cisco Unified IP Phone). The lights beneath each button indicate the state of the corresponding line as follows:

  • Line available: light off
  • Line in use by you: solid green light
  • Line in use by someone else: solid red light
  • Line ringing: solid amber light
  • You have a call on hold: solid green light
  • Someone else has a call on hold on a shared line: solid red light
  • Call transfer: solid green light
  • Call is ringing on an inactive page: solid amber light

3

Shift Buttons: 2 buttons. Each button corresponds to one page of 18 line keys. The button for page one is labeled with the number 1 and the button for page two is labeled with the number 2. The lights beneath each button indicate the state of the page as follows:

  • Page is in view: solid green light
  • Page is not in view: light off
  • Page is not in view, with one or more alerting calls on the page: solid amber light
  • Page is in view with one or more alerting calls on the page: solid green light
  • A call is ringing on an inactive page: flashing amber light

Place Call on Expansion Module

Procedure
    Step 1   Press the line button on the Expansion Module.
    Step 2   Dial a telephone number.

    Configure Buttons

    Before you can set up buttons, contact your system administrator for the following information to access your Cisco Unified CM User Options web page:
    • URL
    • username and password

    After you have this information, you can configure your speed-dial numbers or program buttons to access phone services. Phone services can include, for example, weather, stock quotes, or corporate calendars and directories.

    Related Information

    Adjust Brightness

    Procedure
      Step 1   Press Applications .
      Step 2   Use the Navigation pad and Select to scroll and select Preferences.
      Step 3   Select Brightness.
      Step 4   Select Key Expansion Module.
      Step 5   Adjust brightness.
      • To increase brightness, press the right arrow on the Navigation pad.
      • To decrease brightness, press the left arrow on the Navigation pad.
      Step 6   Press Save to set the brightness, or press Cancel to exit.

      Cisco Unified Video Camera

      The Cisco Unified IP Phone 9951 and 9971 support the Cisco Unified Video Camera.

      The Cisco Unified Video Camera connects to your Cisco Unified IP Phone and allows you to make a point-to-point video call with another Cisco Unified IP Phone with a Cisco Unified Video Camera attached. If a phone does not have a Cisco Unified Video Camera attached, it can receive only one-way video.


      Note


      The Cisco Unified IP Phone 8961 does not support the Cisco Unified Video Camera and does not display video.


      The following figure shows the Cisco Unified IP Phone 9951 and Cisco Unified Video Camera.

      Cisco Unified Video Camera Features

      The Cisco Unified Video Camera includes the following features.

      1

      LED: Indicates the state of the camera as follows:

      • Video transmitting—Green
      • Video muted—Red

      2

      Camera lens: Swivels up and down to adjust the camera angle. The lens shutter can close to block video transmission.

      3

      USB connector

      4

      Mounting pins: Secures the camera to your Cisco Unified IP Phone. The pins fit into the designated slots on top of the phone.

      Camera Lens Shutter

      The camera lens shutter allows you to physically block video transmission from your camera.

      Close Camera Lens Shutter

      Procedure
          Command or Action Purpose
        Step 1 To close the shutter, rotate the lens clockwise.    
        Step 2 To open the shutter, rotate the lens counterclockwise.    

        Cisco Unified Video Camera Installation

        The Cisco Unified Video Camera can be mounted on your Cisco Unified IP Phone 9951 or 9971, or it can be mounted on your computer monitor. If you need help installing or positioning your camera, contact your system administrator.

        Use one of these procedures to mount the camera:

        Mount Camera on Phone

        Procedure
          Step 1   Remove the protective plastic from the camera lens and body.
          Step 2   On the phone, remove the small plastic cover located on the topside of the phone display.
          Step 3   With your phone idle (no calls), slide the camera USB connector (on the bottom of the camera) into the Phone USB port (on the back of the phone display).

          As you do this, pins on the underside of the camera fit into pinholes on the top of the phone display to further stabilize the camera.

          Step 4   Look for the installation confirmation message on the phone screen.
          Step 5   After installation is complete, adjust the View Area and Brightness settings as needed.

          Mount Camera on Monitor

          Procedure
            Step 1   Obtain a mounting clip and USB extension cable from your system administrator.
            Step 2   Remove the protective plastic from the camera lens and body.
            Step 3   Plug the USB extension cable into the USB port on the back of the phone display.
            Step 4   Place the camera in the mounting clip, as shown in the following figure.
            Step 5   With your phone idle (no calls), attach the USB cable to the USB connector on the bottom of the camera.
            Step 6   Adjust the mounting clip as needed to rest securely on your computer monitor.

            As shown in the following figure, the mounting clip has two removable sliding supports (small and large). Choose the support that best fits your computer monitor; you can remove the remaining support.

            Step 7   Look for the installation confirmation message on the phone screen.
            Step 8   After installation is complete, adjust the View Area and Brightness settings as needed.

            Camera Preferences

            Camera preferences allows you to set user preferences for the following items:

            Preview Video

            Preview Video allows you to see the view from your camera when you are not in a video call. Use Preview Video before making video calls to help set up and position your camera effectively.

            Access Preview Video
            Procedure
              Step 1   Press More.
              Step 2   Press Preview Video.

              Enable Video

              The Enable Video On/Off settings in the phone menu controls the ability to control the video capability of the phone. If you enabl video, you identify the phone as being capable of sending and receiving video. If you disable video, your calls use only audio. Your system administrator controls the ability to use video for calls.

              Follow these steps to turn this feature on or off:

              Procedure
                Step 1   Press Applications.
                Step 2   Use the navigation pad and Select button to select Preferences.
                Step 3   Select Video.
                Step 4   Press On/Off softkey or Select button to toggle video on or off.

                Auto Transmit

                When Auto Transmit Video is on, the camera streams video automatically during calls.

                When Auto Transmit is off, video for each call is automatically muted (however, your phone still receives video).

                Enable Auto Transmit
                Procedure
                  Step 1   Press Applications .
                  Step 2   Select Accessories. Use the Navigation pad and Select button to scroll and select.
                  Step 3   Highlight Cisco Unified Video Camera.
                  Step 4   Press Setup.
                  Step 5   Press Turn On to enable the Auto Transmit feature, or press the Return softkey to return to the Setup screen.

                  Disable Auto Transmit
                  Procedure
                    Step 1   Press Applications .
                    Step 2   Use the Navigation pad and Select button to scroll and select Accessories.
                    Step 3   Highlight Cisco Unified Video Camera.
                    Step 4   Press Setup.
                    Step 5   Press Turn Off to disable the Auto Transmit feature, or press Return to return to the Setup screen.

                    Camera Brightness

                    The brightness setting affects the video that you transmit to others; it does not affect video that you receive from other parties.

                    Because the field of view can affect brightness, adjust the View Area before adjusting the brightness.

                    Related References
                    Adjust Brightness
                    Procedure
                      Step 1   Press Applications .
                      Step 2   Use the Navigation pad and Select button to scroll and select Accessories.
                      Step 3   Highlight Cisco Unified Video Camera.
                      Step 4   Select Brightness.
                      • To increase brightness, press the right or up arrow on the Navigation pad.
                      • To decrease brightness, press the left or down arrow on the Navigation pad.
                      Step 5   Press Save to set the brightness, or press Return to return to the Set-up screen.

                      View Area

                      The view area acts as a wide angle and zoom function for your camera:

                      • Increasing the view area allows the camera to capture a wider image field.
                      • Decreasing the view area acts as a zoom and narrows the image field.
                      Adjust Camera View Area
                      Procedure
                        Step 1   Press Applications .
                        Step 2   Use the Navigation pad and Select button to scroll and select Accessories.
                        Step 3   Highlight Cisco Unified Video Camera.
                        Step 4   Select View Area:
                        • To increase the camera viewing area, press the right or up arrow on the Navigation pad.
                        • To decrease the camera viewing area, press the left or down arrow on the Navigation pad.
                        Step 5   Press Save to set the contrast, or press Return to return to the Setup screen.

                        Video screen features

                        The Cisco Unified IP Phones supports phone calls that contain video (if present). With these phones, you do not need to install the Cisco Unified Video camera to receive the video portion of a call.


                        Note


                        The Cisco Unified IP Phone 8961 does not support video.


                        Related Information

                        Hide or Show Video

                        Your system administrator sets up the default softkey (either Show Video or Hide Video) and the default view (video hidden or video displayed).

                        Procedure
                          Step 1   To hide the video, press Hide Video.
                          Step 2   To show the video, press Show Video.

                          Enable Full Screen Video

                          Procedure
                            Step 1   Press Full Screen.
                            Step 2   Press Minimize to return to the original view.

                            Mute Video

                            Procedure
                              Step 1   Press Mute Video.
                              Step 2   Press Unmute Video to unmute the video.

                              Swap Views

                              Procedure
                              Press Swap to toggle between the full-screen view and the picture-in-picture (PIP) view.

                              The Swap is only available if you are in full-screen view.


                              Adjust Picture-in-Picture Position

                              Procedure
                                Step 1   Press PIP to move the PIP window to a different quadrant of the screen.
                                Step 2   To disable PIP, press PIP five times.

                                Bluetooth Headsets

                                (For Cisco Unified IP Phone 9951 and 9971 only.)

                                The Cisco Unified IP Phone 9951 and 9971 support Bluetooth Class 2 technology when the headsets support Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 30 feet (10 meters). The best performance is in the 3- to 6-foot (1- to 2-meter) range.

                                When using Bluetooth headsets with your phone, these conditions apply:

                                • You can pair and connect up to five Bluetooth headsets to your phone, but the last Bluetooth headset connected becomes the default for use with the phone.
                                • After a Bluetooth headset is connected, turning it off and reconnects it to the phone. The following instructions apply when using the Bluetooth headset:
                                  • If you have both a Bluetooth headset and an analog headset attached to the phone, only one type of headset works at any time. Using a USB headset disables both the Bluetooth and analog headset.
                                  • Enable the Bluetooth headset to disable the analog headset.
                                  • Disable the Bluetooth headset to enable the analog headset.
                                  • Unplug the USB headset and then enable either the Bluetooth headset or the analog headset.
                                • For optimum headset coverage, use your Bluetooth headset within 10 ft of the phone, although Bluetooth coverage extends to about 30 ft from the phone.
                                • Your phone supports the Bluetooth Handsfree Profile. If your Bluetooth headset supports these features, you can perform these call functions from your Bluetooth headset:
                                  • Answer a call
                                  • End a call
                                  • Change the headset volume for a call
                                  • Redial
                                  • Caller ID
                                  • Reject
                                  • Divert
                                  • Hold and Accept
                                  • Release and Accept

                                For more information, see the documentation from your Bluetooth headset manufacturer.

                                While using Bluetooth headset, there can be potential interference issues. Therefore Cisco recommends that you reduce the proximity of other 802.11b/g devices, Bluetooth devices, microwave ovens, and large metal objects.

                                For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone, but some barriers, such as walls or doors, and interference from other electronic devices, can affect the connection.

                                VDI Clients

                                The Virtual Desktop Infrastructure (VDI) client attaches to the Cisco Unified IP Phone 8961, 9951, or 9971. It provides a virtual environment that allows you to work and collaborate from any device and location at any time.

                                You must use the Cisco IP Power Cube on the phone in order to use the VDI client.

                                For more information, see the VDI documentation.