Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
Messages
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Messages

Messages

Messages Overview

Voice messages are stored on your voicemail system. Your company determines the voicemail system your phone uses.

For information about the commands that your voicemail service supports, see the voicemail service user documentation.

Personalize Voicemail

Procedure
    Step 1   Press Messages .
    Step 2   Follow the voice prompts.

    Check for Voice Messages

    Procedure
    Check for voice messages in any of these ways:
    • Look for a solid red light on your handset. You can set up the visual message waiting lamp using your User Options web pages.
    • Look for a Message icon on a line label. The red background indicates that there are new voice messages. When you select a line with a Message icon, a Voicemail icon displays on the right side of the phone screen. Depending on your voicemail system, you might see a count of your new voice messages on the Message icon and Voicemail icon . If there are more than 99 new voice messages, the message count is replaced by a plus (+) sign. If call forwarding is set up on a line that has new voice messages, the Call Forward icon replaces the Message icon on the line label.
    • Listen for a stutter tone (if available) from your handset, headset, or speakerphone when you place a call. The stutter tone is line-specific. You hear it only when using the line that has new voice messages. You can set up audible message waiting tones using your User Options web pages.

    Listen to Voice Messages

    After you listen to your new voice messages, the message indicators are updated on the phone screen. If there are no new voice messages, the Message icon is removed from the line label, and the Voicemail icon is removed from the right side of the phone screen.

    Procedure
      Step 1   To listen to voice messages, do one of the following:
      • Press Messages .
      • Select a line with a Message icon .
      • Press Session next to the Voicemail icon .
      • On a Cisco Unified IP Phone 9971 touchscreen, press Voicemail .
      Step 2   Follow the prompts to listen to your voice messages.