Voice messages are stored on your voicemail system. Your company determines the voicemail system your phone uses.
For information about the commands that your voicemail service supports, see the voicemail service user documentation.
Follow the voice prompts.
Check for Voice
Check for voice
messages in any of these ways:
Look for a
solid red light on your handset.
You can set up the visual
message waiting lamp using your User Options web pages.
Look for a
on a line label.
background indicates that there are new voice messages.
select a line with a
Message icon, a
displays on the right side of
the phone screen.
your voicemail system, you might see a count of your new voice messages on the
If there are
more than 99 new voice messages, the message count is replaced by a plus (+)
forwarding is set up on a line that has new voice messages, the
Call Forward icon
Message icon on the line label.
Listen for a
stutter tone (if available) from your handset, headset, or speakerphone when
you place a call.
tone is line-specific. You hear it only when using the line that has new voice
You can set up audible
message waiting tones using your User Options web pages.
After you listen to
your new voice messages, the message indicators are updated on the phone
screen. If there are no new voice messages, the Message icon is removed from
the line label, and the Voicemail icon is removed from the right side of the
To listen to voice messages, do one of the following:
Select a line
Session next to the
On a Cisco
Unified IP Phone 9971 touchscreen, press
Follow the prompts to listen to your voice messages.