Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 7.1 (3) (SIP)
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Index

Table Of Contents

Numerics - A - B - C - D - E - F - G - H - I - K - L - M - N - O - P - Q - R - S - T - U - V - W - X -

Index

Numerics

802.11a standard 5-3

802.11b standard 5-3

802.11g standard 5-3

802.1X

authentication server 1-21

authenticator 1-21

description 1-10

network components 1-21

supplicant 1-21

Troubleshooting 11-9, 11-10

802.1X Authentication 6-11

802.1X authentication and status 6-12

802.1X Authentication menu

options 6-13

Device Authentication 6-13

EAP-MD5 6-13

A

Access Information web page 10-2, 10-8

accessory

headsets 3-4

KEM 3-4

support 3-4

access port

configuring 6-5

connecting 3-11

forwarding packets to 10-7

access to phone settings 6-2

adding

Cisco Unified IP Phones manually 2-10

Cisco Unified IP Phones using auto-registration 2-9

users to Cisco Unified Communications Manager 7-24

Admin. VLAN ID 6-5

AdvanceAdhocConference service parameter 7-6

AES

encryption description 5-13

All Calls 7-2

Alternate TFTP 6-10

Analog RJ11 headsets 3-7

anonymous call bock telephony features

anonymous call block 7-2

Answer(oldest call) 7-2

AP

associating 5-9

Cisco Aironet Access Point 5-9

description 5-9

Assisted Directed Call Park 7-2

audible message waiting indicator 7-10

authentication 1-14

authentication server, in 802.1X 1-21

authenticator, in 802.1X 1-21

auto answer 7-2

auto dial 7-3

auto-registration

using 2-9

auxiliary VLAN 2-3

auxiliary VLAN, description 5-10

B

background image

configuring 8-5

creating 8-4

custom 8-4

List.xml file 8-4

PNG file 8-4, 8-5

barge 1-22, 7-3

call security restrictions 1-20

block external to external transfer 7-3

Bluetooth

adding headset 3-8

Bluetooth technology

using Bluetooth wireless headsets 3-8

BootP 1-10

Bootstrap Protocol (BootP) 1-10

Busy Lamp Field (BLF) 1-29

Busy Lamp Field (BLF) Pickup 7-3

Busy Lamp Field (BLF) speed dial 7-3

C

cable lock, connecting to phone 3-19

call

security interactions 1-20

Call Back 7-3

call display restrictions 7-3

caller ID 7-5

caller id blocking 7-6

call forward 7-4

call forward all 7-4

call forward busy 7-4

call forward no answer 7-4

call forward no coverage 7-4

destination override 7-4

loop breakout 7-4

loop prevention 7-4

call forward destination override 7-5

call park 7-4

call recording 7-5

call security restrictions using Barge 1-20

call waiting 7-5

CAPF (Certificate Authority Proxy Function) 1-17

cbarge 7-3

cell phone interference 1-1

Cisco Discovery Protocol

See CDP

Cisco Unified Communications Manager

adding phone to database of 2-8

interacting with 5-11

interactions with 2-2

required for Cisco Unified IP Phones 3-2

Cisco Unified Communications Manager Administration

adding telephony features using 7-2

Cisco Unified IP Phone

adding manually to Cisco Unified Communications Manager 2-10

adding to Cisco Unified Communications Manager 2-8

cleaning 11-16

configuration checklist 1-23

configuration requirements 1-22

configuring user services 7-23

installation checklist 1-27

installation overview 1-22, 1-27

installation requirements 1-22

modifying phone button templates 7-20

mounting to wall 3-19

power 2-3

registering 2-8

registering with Cisco Unified Communications Manager 2-9

resetting 11-13

technical specifications C-1

using LDAP directories 7-18

web page 10-1

cleaning the Cisco Unified IP Phone 11-16

Clear List softkey 9-3, 9-7, 9-9

conference 7-6

secure 1-19

configuration file

creating 11-5

encrypted 1-17

modifying 8-1

overview 2-5

XmlDefault.cnf.xml 2-5

configuring

LDAP directories 7-18

overview 1-22

personal directories 7-18

phone button templates 7-20

user features 7-24

connecting

handset 3-11

headset 3-11

to a computer 3-11

to the network 3-11

connecting IP phones to other IP phones (daisy chaining) 11-10

Current Access Point 9-13

Current Access Point screen 9-13

custom phone rings

about 8-2

creating 8-2, 8-3, 8-5

PCM file requirements 8-3

D

data VLAN 2-3

Debug Display web page 10-3, 10-10

Default Router 6-9

Device Authentication 6-13

device authentication 1-17

Device Configuration menu

displaying 6-2

Device Information web page 10-2, 10-3

DHCP 6-9

description 1-10

troubleshooting 11-7

DHCP Address Released 6-10

DHCP IP address 11-12

directed call park 7-7

directory numbers, assigning manually 2-10

direct-sequence spread spectrum (DSSS) 5-7

disabling phone display 8-7

distinctive ring 7-12

DND 7-7

DNS server

troubleshooting 11-7

verifying settings 11-4

DNS Server 1-5 6-9

documentation

additional i-xii

Domain Name 6-4, 6-7

Domain Name System (DNS) 6-4, 6-7

Domain Name System (DNS) server 6-9

do not disturb 7-7

E

EAP-MD5 6-13

Device ID 6-13

Realm 6-13

Shared Secret 6-13

encrypted configuration files 1-17

encryption 1-14

media 1-17

enterprise parameters

call forward 7-26

call forward options 7-26

user options web page defaults 7-26

error messages, used for troubleshooting 11-3

Ethernet Information web page 10-2, 10-8

Ethernet Setup menu

about 6-4

Ethernet statistics 9-7

Ethernet Statistics screen 9-7

external power 2-4

F

fast dials

address book 7-21

fast dial service 7-8

features

configuring on phone, overview 1-14

configuring with Cisco Unified Communications Manager, overview 1-13

informing users about, overview 1-14

file authentication 1-17

file format

List.xml 8-4

RingList.xml 8-2

G

G.711a, G.711µ, G.722, G.729a, G.729ab, iLBC 1-1

G.729 1-1

G729a 1-1

G729ab 1-1

G729b 1-1

H

handset

connecting 3-11

headset

audio quality 3-10

Bluetooth 3-8

connecting 3-6

disabling 3-6

quality 3-10

USB 3-6

using 3-5

wired 3-6

headset port 3-11

hold 7-8

hold reversion 7-8

HTTP, description 1-10

hunt group 7-8

log out of hunt groups 7-9

Hypertext Transfer Protocol

See HTTP

I

idle display

configuring 8-7

viewing settings 8-7

XML service 8-7

image authentication 1-16

installing

Cisco Unified Communications Manager configuration 3-2

network requirements 3-1

preparing 2-8

requirements, overview 1-22

intercom 7-8

interference, cell phone 1-1

Internet Protocol (IP) 1-11

IP Address 6-9

IP address, troubleshooting 11-3

IPv4 Setup 6-4, 6-7

K

Key Expansion Module

configuration 4-5

support by phone model 4-1

L

LDAP directories, using with Cisco Unified IP Phone 7-18

LEAP

description 5-13

light extensible authentication protocol, See LEAP

Line Select 7-9

Line select for voice messages 7-9

Line Status 1-29

List.xml file 8-4

Locale Installer B-1

localization

Installing the Cisco Unified Communications Manager Locale Installer B-1

logging, missed call 7-10

M

MAC address 2-11

malicious caller identification (MCID) 7-9

manufacturing installed certificate (MIC) 1-17

media encryption 1-17

meet-me conference 7-9

Message Indicators 1-29

message waiting 7-9, 7-10

Message Waiting Indicator (MWI) 1-29

Message Waiting Lamp 1-29

metrics, voice quality 9-12, 10-11

MIC 1-17

missed call logging 7-10

mobile connect 7-10

mobile voice access 7-10

Mode 6-11

Model Information screen 9-1

multiple calls per line appearance 7-10

music-on-hold 7-10

mute 7-10

N

native VLAN 2-3

Network Configuration web page 10-2

network connectivity, verifying 11-3

networking protocol

802.1X 1-10

BootP 1-10

CDP 1-10

DHCP 1-10

HTTP 1-10

IP 1-11

RTCP 1-11

RTP 1-11

SIP 1-12

TCP 1-12

TFTP 1-12

UDP 1-12

network outages, identifying 11-6

network port

configuring 6-5

connecting to 3-11

network protocol

LEAP 5-13

network requirements, for installing 3-1

Network Setup configuration menu

displaying 6-2

IPv4

options

Alternate TFTP     1

Default Router     1

DHCP     1

DHCP Address Released     1

DNS Server 1-5     1

IP Address     1

Subnet Mask     1

TFTP Server 1     1

options

Admin. VLAN ID 6-5

Domain Name 6-4, 6-7

IPv4

TFTP Server 2     1

Operational VLAN ID 6-4

PC Port Configuration 6-5

PC VLAN 6-5

SW Port Configuration 6-5

overview 6-1

Network Setup menu

options

CDP on PC port 10-7

CDP on switch port 10-7

Network Setup web page 10-4

network statistics 10-8

Network web page 10-2, 10-8

O

onhook predialing 7-10

open authentication, description 5-12

Operational VLAN ID 6-4

options

enterprise parameters

user options web page defaults 7-26

orthogonal frequency division multiplexing (OFDM) 5-7

P

Park Monitoring 7-11

park monitoring

directory number configuration window 7-15

setting service parameters 7-14

PCM file requirements, for custom ring types 8-3

PC Port Configuration 6-5

PC VLAN 6-5

personal address book

phone button template 7-21

personal directories, configuring 7-18

phone button template

modifying

for personal address book or fast dials 7-21

phone button templates 7-20

phone display

disabling 8-7

phone hardening 1-18

phone settings access 6-2

physical connection, verifying 11-6

PNG file 8-4, 8-5

PoE 2-4

ports

access 3-3

network 3-3

power

external 2-3, 2-4

for the phone 2-3

outage 2-4

PoE 2-4

power over Ethernet

See PoE

power source

causing phone to reset 11-8

power injector 2-4

presence-enabled directories 7-11

privacy 7-11

Private Line Automated Ringdown (PLAR) 7-11

programmable button 1-29

Programmable Feature Button 1-29

Programmable Line Key (PLK) 1-29

protected call

description 1-19

protected calling

description 7-11

Q

QBSS, description 5-9

QoS basis service set, See QBSS

QRT softkey 7-12, 11-15

Quality of Service (QoS) 5-10

Quality Reporting Tool (QRT) 7-12, 11-15

R

RADIUS server authentication, description 5-12, 5-13

Real-Time Control Protocol

See RTCP

Real-Time Transport Protocol

See RTP

received signal strength indicator, See RSSI

redial 7-12

reset settings on phone 11-14

resetting

Cisco Unified IP phone 11-13

continuously 11-6

intentionally 11-7

RingList.xml file format 8-2

ring setting 7-12

RSSI, description 5-9

S

secure conference 7-12

description 1-19

establishing 1-19

identifying 1-19

restrictions 1-20

security restrictions 1-20

securing the phone with a cable lock 3-19

security

AES encryption 5-13

CAPF (Certificate Authority Proxy Function) 1-17

device authentication 1-17

encrypted configuration file 1-17

file authentication 1-17

image authentication 1-16

media encryption 1-17

open authentication 5-12

phone hardening 1-18

RADIUS server authentication 5-12, 5-13

security profiles 1-17, 1-18

shared key authentication 5-12

signaling authentication 1-17

static WEP encryption 5-13

TKIP encryption 5-13

WLAN overview 5-12

WPA authentication 5-13

Security Configuration menu (on Settings menu)

options

LSC 6-11

Trust List 6-11

security profiles 1-17, 1-18

Security Setup configuration menu

802.1X Authentication 6-11

overview 6-1

Security Setup configuration menu (on Settings menu)

about 6-10

services

configuring for users 7-23

description 7-12

subscribing to 7-23

Services URL button 7-13

shared key authentication, description 5-12

shared line 7-13

signaling authentication 1-17

silent monitoring 7-13

SIP

description 1-12

Speaker button, disabling 3-4

SRST 10-5

standard (ad hoc) conference 7-6

startup problems 11-1

startup process

accessing TFTP server 2-8

configuring VLAN 2-7

contacting Cisco Unified Communications Manager 2-8

loading stored phone image 2-7

obtaining IP address 2-8

obtaining power 2-6

requesting configuration file 2-8

understanding 2-6

statistics

network 10-8

streaming 10-10

Status menu 9-1, 9-2

status messages 9-3

Status Messages screen 9-3

Status Messages web page 10-3, 10-10

Stream 1 web page 10-3, 10-10

streaming statistics 10-10

Subnet Mask 6-9

supplicant, in 802.1X 1-21

switch

Cisco Catalyst 2-2

internal Ethernet 2-2

SW Port Configuration 6-5

T

TCP 1-12

technical specifications, for Cisco Unified IP Phone C-1

telephony features

audible message waiting indicator 7-10

auto answer 7-2

auto dial 7-3

barge 1-22, 7-3

block external to external transfer 7-3

Busy Lamp Field (BLF) Pickup 7-3

Busy Lamp Field (BLF) speed dial 7-3

Call Back 7-3

call display restrictions 7-3

caller ID 7-5

caller id blocking 7-6

call forward 7-4

call forward destination override 7-5

call park 7-4

call recording 7-5

call waiting 7-5

cbarge 7-3

conference 7-6

directed call park 7-7

distinctive ring 7-12

do not disturb (DND) 7-7

fast dial service 7-8

hold 7-8

hold reversion 7-8

hunt group 7-8

intercom 7-8

log out of hunt groups 7-9

malicious caller identification (MCID) 7-9

meet-me conference 7-9

message waiting 7-9, 7-10

mobile connect 7-10

mobile voice access 7-10

multiple calls per line appearance 7-10

music-on-hold 7-10

mute 7-10

presence-enabled directories 7-11

privacy 7-11

redial 7-12

ring setting 7-12

secure conference 7-12

services 7-12

Services URL button 7-13

shared line 7-13

silent monitoring 7-13

Time-of-Day Routing 7-13

transfer 7-13

voice messaging system 7-14

TFTP

description 1-12

troubleshooting 11-3

TFTP Server 1 6-10

TFTP Server 2 6-10

TFTP settings

IPv6 1-15

time, displayed on phone 3-2

Time-of-Day Routing 7-13

TKIP

encryption description 5-13

transfer 7-13

Transmission Control Protocol

See TCP

Trivial File Transfer Protocol

See TFTP

troubleshooting

DHCP 11-7

DNS 11-7

DNS settings 11-4

IP addressing and routing 11-3

network connectivity 11-3

network outages 11-6

phones resetting 11-7

physical connection 11-6

services on Cisco Unified Communications Manager 11-4

TFTP settings 11-3

VLAN configuration 11-7

Trust List menu 6-11

U

USB headsets 3-6

USB port data 3-4

User Datagram Protocol

See UDP

User Options web page

description 7-24

giving users access to 7-24, A-1

user options web page

call forward settings 7-26

users

accessing voice messaging system A-2

adding to Cisco Unified Communications Manager 7-24

configuring personal directories A-2

providing support to A-1

required information A-1

subscribing to services A-2

V

VLAN

assigning separate SSIDs 5-10

auxiliary, for voice traffic 2-3, 5-10

configuring 6-4

configuring for voice networks 2-2

native, for data traffic 2-3

separate voice for QoS 5-10

verifying 11-7

VLAN, interaction with 2-2

voice messaging system 7-14

voice messaging system, accessing A-2

voice quality metrics 9-12, 10-11

voice VLAN 2-3, 5-10

W

wall mounting, Cisco Unified IP Phone 3-19, E-1, F-1

WDS, wireless domain server 5-8

web page

about 10-1

Access Information 10-2, 10-8

accessing 10-2

Debug Display 10-3, 10-10

Device Information 10-2, 10-3

disabling access to 10-3

Ethernet Information 10-2, 10-8

Network 10-2, 10-8

Network Configuration web page 10-2

Network Setup 10-4

preventing access to 10-3

Status Messages 10-3, 10-10

Stream 1 10-3, 10-10

WEP encryption, description 5-13

wideband codec 1-1

wired headset 3-6

wireless domain server (WDS) 5-8

wireless local area network, See WLAN

WLAN

components 5-8

security 5-12

voice quality 5-10

WLAN Setup menu

about 6-6

WLAN statistics 9-9

WLAN Statistics screen 9-9

WPA

encryption with TKIP, description 5-13

WPA authentication, description 5-13

X

XmlDefault.cnf.xml 2-5