Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
User Options
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User Options

Contents

User Options

User Options Web Pages

Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer.

You can use your computer to sign in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.

After you have signed in to your User Options web pages, select User Options to access the following pages:
  • Device
  • User Settings
  • Directory
  • Personal Address Book
  • Fast Dials
  • Mobility Settings
  • Plugins
Related References

Sign In and Out of User Options Web Pages

Before you can access any of your user options, such as Speed Dial or Personal Address Book, you must sign in. When you are finished using the User Options web pages, you must sign out.

In some cases, you can access your User Option web pages without having to sign in. For more information, contact your system administrator.

Procedure
    Step 1   Obtain the User Options URL, user ID, and default password from your system administrator.
    Step 2   Open a web browser on your computer and enter the URL.
    Step 3   If prompted to accept security settings, select Yes or Install Certificate.
    Step 4   Enter your user ID in the Username field.
    Step 5   Enter your password in the Password field.
    Step 6   Select Login. The Cisco Unified CM User Options home page displays. From this page you can select User Options to select a device, access User Settings, Directory features, your Personal Address Book, and Fast Dials.
    Step 7   To sign out of your User Options web pages, select Logout.

    Device Settings

    You can make changes to your device settings on your phone from the User Options web pages. You can make changes to these device settings on your phone:

    Select Device from User Options Web Page

    Procedure
      Step 1   On your User Options web page, select User Options > Device. The Device Configuration window displays. Toolbar buttons located at the top of the Device Configuration window are specific to the selected device type.
      Step 2   (Optional)If you have multiple devices assigned to you, select the appropriate device (phone model, Extension Mobility profile, or Remote Destination profile) from the Name drop-down menu.

      Customize Do Not Disturb Options

      Procedure
        Step 1   On your User Options web page, select User Options > Device.
        Step 2   Set the following options:
        • Do Not Disturb: Check the check box to enable or disable DND.
        • DND Option: Select either None or Ringer Off (to turn off only the ringer).
        • DND Incoming Call Alert (applies to either DND option set): Set the alert to Beep Only, Flash Only, Disable, or select None (to use the Alert setting set up by your system administrator).
        Step 3   Select Save.

        Related Information

        Line Settings

        Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, visual and audio message-waiting indicators, voice-message indicators, ring patterns, and other line-specific settings.

        You can set up other line settings directly on your phone:

        Related References

        Set Up Call Forward Per Line

        Procedure
          Step 1   On your User Options web page, select User Options > Device.
          Step 2   Select a phone from the Name drop-down menu.
          Step 3   Select Line Settings.
          Step 4   If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu.
          Step 5   In the Incoming Call Forwarding area, select call forwarding settings for various conditions.
          Step 6   Select Save.

          Change Voice Message Indicator Setting Per Line

          Procedure
            Step 1   On your User Options web page, select User Options > Device.
            Step 2   Select a phone from the Name drop-down menu.
            Step 3   Select Line Settings.
            Step 4   (Optional)If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu.
            Step 5   In the Message Waiting Lamp area, choose from various settings. Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message.
            Step 6   Select Save.

            Change Audible Voice Message Indicator Setting Per Line

            Procedure
              Step 1   On your User Options web page, select User Options > Device.
              Step 2   Select a phone from the Name drop-down menu.
              Step 3   Select Line Settings.
              Step 4   If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu.
              Step 5   In the Audible Message Waiting Lamp area, choose the desired setting.
              Step 6   Select Save.

              Change Ring Settings Per Line

              Procedure
                Step 1   On your User Options web page, select User Options > Device.
                Step 2   Select a phone from the Name drop-down menu.
                Step 3   Select Line Settings.
                Step 4   If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu.
                Step 5   In the Ring Settings area, set the option for Ring Setting (Phone Idle) and Ring Setting (Phone Active) from the drop-down menus.
                The options are:
                • Use System Default
                • Disable
                • Flash Only
                • Ring Once
                • Ring
                • Beep Only [this option is only available for Ring Setting (Phone Active)]
                Step 6   Select Save.

                Edit Line Text Label for Phone Display

                Procedure
                  Step 1   On your User Options web page, select User Options > Device.
                  Step 2   Select a phone from the Name drop-down menu.
                  Step 3   Select Line Settings.
                  Step 4   If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu.
                  Step 5   In the Line Text Label area, enter a text label.
                  Step 6   Select Save.

                  Speed Dial Setup in User Options

                  Depending on how your phone has been set up, you can use speed-dial buttons and speed-dial codes, which you can set up on your User Options web pages.

                  Speed Dial Pause

                  You can use Speed Dial to reach destinations that require a Forced Authorization Code (FAC), Client Matter Code (CMC), dialing pauses, or additional digits (such as a user extension, a meeting access code, or a voice mail password). When you press the configured Speed Dial, the phone establishes the call to the destination number and sends the specified FAC, CMC, and additional digits with dialing pauses inserted.

                  To include dialing pauses in the speed dial, include a comma (,) as part of the speed-dial string. This comma specifies a pause of 2 seconds. It also allows you to separate FAC and CMC from the other digits in the speed-dial string.


                  Note


                  Be aware of the following requirements when you include FAC and CMC in the speed-dial string:

                  • FAC must always precede CMC in the speed-dial string.
                  • A speed-dial label is required for speed dials with FAC and DTMF digits.
                  • Only one comma is allowed between FAC and CMC digits in the string.

                  Each comma you include represents an additional pause of 2 seconds. For example, two commas (,,) represent a pause of 4 seconds.


                  Note


                  Before you configure the speed-dial, try to connect to the specified digits manually at least once to ensure that the digit sequence is correct.


                  The phone does not save the FAC, CMC, or additional digits from the speed dial in the call history. If you press Redial after connecting to a destination using the speed-dial, the phone prompts you to enter any required FAC, CMC, or DTMF digits manually.

                  The following sections contain example strings that show how to use the speed-dial feature.

                  Example 1

                  Consider the following requirements to access voicemail:

                  • Called number to access voicemail: 8000
                  • PIN: 123456# after announcement of 2 seconds
                  • Voicemail response: Enter option 3 to read latest message after a pause of 6 seconds (while the automated announcement lists the available options)

                  To set up the speed-dial to access this voice mailbox, specify the following speed-dial string:

                  8000,123456#,,,3

                  Example 2

                  Consider the following call requirements:

                  • Called number: 95556543
                  • FAC: 1234
                  • CMC: 9876
                  • Automated phone system response, required 4 seconds after the call is connected: 56789#

                  To access this destination, specify the following speed-dial string:

                  95556543,1234,9876,,56789#

                  Set Up Speed-Dial Buttons

                  Procedure
                    Step 1   On your User Options web page, select User Options > Device.
                    Step 2   Select a phone from the Name drop-down menu.
                    Step 3   Select Speed Dials.
                    Step 4   In the Speed Dial Settings area, enter a number and label for a speed-dial button on your phone.
                    Step 5   Select Save.

                    Set Up Speed-Dial Codes

                    Procedure
                      Step 1   On your User Options web page, select User Options > Device.
                      Step 2   Select a phone from the Name drop-down menu.
                      Step 3   Select Speed Dials.
                      Step 4   In the Abbreviated Dial Settings area, enter a number and label for a speed-dial code.
                      Step 5   Select Save.

                      Phone Services

                      Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone. You can assign a service to a speed-dial button from the User Options web page.

                      The services available for your phone depend on how the system administrator set up the phone system and which services you are subscribed to. For more information, contact your system administrator.

                      If only one service is set up, the service opens by default. If more than one service is set up, select an option from the menu.

                      Select a service by using one of these feature buttons:

                      • (Feature button that your system administrator sets up)
                      • Messages
                      • Applications
                      • Contacts

                      Subscribe to Service

                      Procedure
                        Step 1   On your User Options web page, select User Options > Device.
                        Step 2   Select a phone from the Name drop-down menu.
                        Step 3   Select Phone Services.
                        Step 4   Select Add New.
                        Step 5   Select a service from the drop-down list and select Next.
                        Step 6   (Optional)Change the service label or enter additional service information, if available.
                        Step 7   Select Save.

                        Search for Services

                        Procedure
                          Step 1   On your User Options web page, select a device.
                          Step 2   Select Phone Services.
                          Step 3   Select Find.

                          Change or End Services

                          Procedure
                            Step 1   On your User Options web page, search for services.
                            Step 2   Select one or more entries.
                            Step 3   Select Delete Selected.

                            Change Service Name

                            Procedure
                              Step 1   On your User Options web page, search for services.
                              Step 2   Select a service name.
                              Step 3   Change the information and select Save.

                              Add Service to Programmable Feature Button

                              Procedure
                                Step 1   On your User Options web page, select User Options > Device.
                                Step 2   Select a phone from the Name drop-down menu.
                                Step 3   Select Service URL. Your system administrator sets up a service URL button for your phone.
                                Step 4   Select a service from the Button Service drop-down list .
                                Step 5   (Optional)If you want to rename the service, edit the label fields.

                                If your phone does not support double-byte character sets, it uses ASCII Label fields.

                                Step 6   Select Save.
                                Step 7   Select Reset to reset your phone to see the new button label on your phone.

                                User Settings

                                Your PIN and password allow you to access different features and services. For example, use your PIN to sign in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to sign in to your User Options web pages and Cisco Web Dialer on your personal computer. For more information, contact your system administrator.

                                User settings include your browser password, PIN, and language (locale) settings.

                                Change Browser Password

                                Procedure
                                  Step 1   On your User Options web page, select User Options > User Settings.
                                  Step 2   Enter your current password.
                                  Step 3   Enter your new password.
                                  Step 4   Reenter your new password in the Confirm Password field.
                                  Step 5   Select Save.

                                  Change PIN

                                  Procedure
                                    Step 1   On your User Options web page, select User Options > User Settings.
                                    Step 2   Enter your current PIN.
                                    Step 3   Enter your new PIN.
                                    Step 4   Reenter your new PIN in the Confirm PIN field.
                                    Step 5   Select Save.

                                    Change User Options Language

                                    Procedure
                                      Step 1   On your User Options web page, select User Options > User Settings.
                                      Step 2   In the User Locale area, select an item from the Locale drop-down list.
                                      Step 3   Select Save.

                                      Change Phone Display Language

                                      Procedure
                                        Step 1   On your User Options web page, select User Options > Device.
                                        Step 2   Select an item from the User Locale drop-down list.
                                        Step 3   Select Save.

                                        Directory

                                        To get a list of coworkers in your corporate directory, select User Options > Directory.

                                        The Directory features that you can access on your computer include:
                                        • Personal Address Book (PAB), which can also be accessed from your phone
                                        • Fast Dials, which can also be accessed from your phone
                                        • Cisco Unified Communications Manager Address Book Synchronizer

                                        Personal Address Book Setup

                                        You can add, delete, or update personal address book entries from the User Options web page.

                                        Add New Personal Address Book Entry

                                        Procedure
                                          Step 1   On your User Options web page, select User Options > Personal Address Book.
                                          Step 2   Select Add New.
                                          Step 3   Enter information for the entry.
                                          Step 4   Select Save.

                                          Search for Personal Address Book Entry

                                          Procedure
                                            Step 1   On your User Options web page, select User Options > Personal Address Book.
                                            Step 2   Specify search information and select Find.

                                            Edit Personal Directory Entry

                                            Procedure
                                              Step 1   Press Contacts .
                                              Step 2   Sign in to Personal Directory.
                                              Step 3   Select Personal Address Book and search for an entry.
                                              Step 4   Press Select.
                                              Step 5   Press Edit.
                                              Step 6   Modify the entry information.
                                              Step 7   Press Phones to modify a phone number.
                                              Step 8   Pres Update.

                                              Delete Personal Directory Entry

                                              Procedure
                                                Step 1   Press Contacts .
                                                Step 2   Sign in to Personal Directory.
                                                Step 3   Select Personal Address Book and search for an entry.
                                                Step 4   Press Select.
                                                Step 5   Press Edit.
                                                Step 6   Press Delete. You may need to press More first.
                                                Step 7   Press OK to confirm the deletion.

                                                Assign Button for Personal Address Book

                                                Procedure
                                                  Step 1   On your User Options web page, select User Options > Device.
                                                  Step 2   Select a phone from the Name drop-down menu.
                                                  Step 3   Select Service URL.

                                                  Your system administrator sets up your phone to display services. For more information, contact your system administrator.

                                                  Step 4   Select the Personal Address Book service from the Button drop-down list.
                                                  Step 5   Enter a phone label for the button.
                                                  Step 6   Select Save.
                                                  Step 7   Select Reset and then select Restart to refresh the phone configuration.

                                                  You can now press the button to access personal address book codes.


                                                  Fast Dial Setup

                                                  You can add, delete, or update fast-dial entries from the User Options web page.

                                                  You can create up to 500 fast-dial and PAB entries. You can create a new fast-dial entry without using a PAB entry. These fast-dial entries are labeled "raw" in the User Options web pages and do not display a configurable text label.

                                                  Assign Feature Button for Fast Dial

                                                  Procedure
                                                    Step 1   On your User Options web page, select User Options > Device.
                                                    Step 2   Select the service URL provided by your system administrator.
                                                    Step 3   Select the Fast Dial service from the Button drop-down list.
                                                    Step 4   Enter a phone label for the button.
                                                    Step 5   Select Save.
                                                    Step 6   Select Reset and then select Restart to refresh the phone configuration.

                                                    Assign Fast-Dial Code to Personal Address Book Entry

                                                    Procedure
                                                      Step 1   On your User Options web page, select User Options > Fast Dials.
                                                      Step 2   Select Add New.
                                                      Step 3   Use the Search Options area to find the appropriate Personal Address Book entry.
                                                      Step 4   Select a phone number in the Search Results area.
                                                      Step 5   (Optional)Change the fast-dial code.
                                                      Step 6   Select Save.

                                                      Assign Fast-Dial Code to Phone Number Without Personal Address Book Entry

                                                      Procedure
                                                        Step 1   On your User Options web page, select User Options > Fast Dials.
                                                        Step 2   Select Add New.
                                                        Step 3   (Optional)Change the fast-dial code.
                                                        Step 4   Enter a phone number.
                                                        Step 5   Select Save.

                                                        Search for Fast-Dial Entry

                                                        Procedure
                                                          Step 1   On your User Options web page, select User Options > Fast Dials.
                                                          Step 2   Specify search information and select Find.

                                                          Edit Fast-Dial Phone Number

                                                          Procedure
                                                            Step 1   On your User Options web page, select User Options > Fast Dials.
                                                            Step 2   Search for the fast-dial entry that you want to edit.
                                                            Step 3   Select a component of the entry.
                                                            Step 4   Change the phone number.
                                                            Step 5   Select Save.

                                                            Delete Fast-Dial Personal Address Book Entry

                                                            Procedure
                                                              Step 1   On your User Options web page, search for a fast-dial entry.
                                                              Step 2   Select one or more entries.
                                                              Step 3   Select Delete Selected.

                                                              Mobility Settings

                                                              When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your mobile phone.

                                                              Related References

                                                              Add New Remote Destination

                                                              Procedure
                                                                Step 1   On your User Options web page, select User Options > Mobility Settings > Remote Destinations.
                                                                Step 2   Select Add New.
                                                                Step 3   Enter the following information:
                                                                • Name: Enter a name for the mobile (or other) phone.
                                                                • Destination Number: Enter your mobile phone number.
                                                                Step 4   Select your remote destination profile from the drop-down list. Your remote destination profile contains the settings that apply to remote destinations that you create.
                                                                Step 5   Check the Mobile Phone check box to allow your remote destination to accept a call sent from your desk phone.
                                                                Step 6   Check the Enable Mobile Connect check box to allow your remote destination to ring simultaneously with your desk phone.
                                                                Step 7   Select one of the following options in the Ring Schedule area:
                                                                • All the time: Select this option if you do not want to impose day and time restrictions on ringing the remote destination.
                                                                • As specified below: Select this option and select from the following items to set up a ring schedule based on day and time:
                                                                  • Select a check box for each day of the week you want to allow calls to ring the remote destination.
                                                                  • For each day, select All Day or select the beginning and ending times from the drop-down lists.
                                                                  • Select the time zone from the drop-down list.

                                                                The ring schedule drop-down lists include only the access lists that you have created.

                                                                Step 8   Select one of these ringing options:
                                                                • Always ring this destination.
                                                                • Ring this destination only if the caller is in the allowed access list that you select.
                                                                • Do not ring this destination if the caller is in the blocked access list that you select.
                                                                Step 9   Select Save.

                                                                Create Access List

                                                                Procedure
                                                                  Step 1   On your User Options web page, select User Options > Mobility Settings > Access Lists.
                                                                  Step 2   Select Add New.
                                                                  Step 3   (Optional)Enter a name to identify the access list and a description.
                                                                  Step 4   Select whether the access list will allow or block specified calls.
                                                                  Step 5   Select Save.
                                                                  Step 6   Select Add Member to add phone numbers or filters to the list.
                                                                  Step 7   Select an option from the Filter Mask drop-down list box.

                                                                  You can filter a directory number, calls with restricted caller ID (Not Available), or calls with anonymous caller ID (Private).

                                                                  Step 8   If you select a directory number from the Filter Mask drop-down list, enter a phone number or filter in the DN Mask field.
                                                                  You can use the following wild cards to define a filter:
                                                                  X (upper or lower case)

                                                                  Matches a single digit. For example, 408555123X matches any number between 4085551230 and 4085551239.

                                                                  !

                                                                  Matches any number of digits. For example, 408! matches any number starts with 408.

                                                                  #

                                                                  Used as a single digit for exact match.

                                                                  Step 9   To add this member to the access list, select Save.
                                                                  Step 10   To save the access list, select Save.

                                                                  Plugins

                                                                  Plugins on your User Options web pages allow you to download and access applications that your system administrator sets up for you.

                                                                  For more information, contact your system administrator.

                                                                  Access Plugins

                                                                  You can view plugins only if your system administrator has set them up for you.

                                                                  Procedure
                                                                  On your User Options web page, select User Options > Plugins.