Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Phone Applications
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Phone Applications

Contents

Phone Applications

Phone applications allow you to access various features on your phone.

Call History

Call History allows you to view information about the last 150 calls on your phone. Individual calls and call groups are listed chronologically from the most recent call to the oldest one. If your phone has multiple lines, calls on all lines are added together. The oldest calls over the 150-call limit are dropped from the history.

In the Call History screen, the line information, such as “Line: 5623,” is shown in the upper right corner to indicate the line name or number for which the call history displays.

If set up by your administrator, icons display beside each Call History entry. The icon shows the status - Unknown, Idle, Busy, or DND - of the person who made the call.

For each call record or call group, an icon to the left of the caller ID shows the call type:

  • Received
  • Placed
  • Missed

If you have a single line, you can answer an incoming call while viewing the Call History list.

If the caller ID is unavailable, “Unknown” displays, and the phone number is listed.

Calls for the same caller ID and phone number are grouped together only when they occur in chronological order. For each group, the time of the latest call and the number of calls, such as “(3),” displays:

  • Incoming (Received) and outgoing (Placed) calls are grouped together.
  • Missed calls are grouped together in a separate group.

Hunt group and multiparty calls show an icon to the right of the caller ID that differentiates the call from a normal call, and these calls are not grouped even when they are next to each other in the list.

A plus (+) symbol on entries in call history, redial, or call directory indicates that your phone is set up to list international calls. For more information, see your system administrator.

View Call History

Procedure
    Step 1   Press Applications.
    Step 2   Select Call History.
    Step 3   Use the Navigation pad and Select button to scroll and select a call record or call group.
    Step 4   Press Exit to return to the Applications screen.

    View Call Record Details

    Procedure
      Step 1   Press Applications .
      Step 2   Use the Navigation pad and Select button to scroll and select Call History.
      Step 3   Select a call record or group and press Details (you may need to press the More softkey first).
      • For each individual call, the Details screen displays the line information in the upper right corner, such as “Line: 5782,” and the call name, call number, alternate number (if available), call disposition (call type), call duration, and time of the call.
      • For each call group, the details shown are the same as for an individual call. The only difference is that the multiple call-related information is shown, such as call disposition (call type), call duration, and time of call, because this is a group of calls (Placed/Received or Missed). In a group of Missed calls, individual records show no call duration.
      • For each multiparty or hunt group call, the Details screen displays the line information in the upper right corner. For the caller ID and number listed at the top of the screen, the following information displays: call name, call number, alternate number, and as applicable, the hunt group information, if available.
      Step 4   Press Return to return to the Call History screen.
      Step 5   Press Exit to return to the Applications screen.
      Step 6   While on a connected call, press Show Details to show the Call Details screen. This screen displays single call information and call duration and updates every second.

      Filter Call History

      Procedure
        Step 1   Press Applications .
        Step 2   Use the Navigation pad and Select button to scroll and select Call History. The default view in Call History is for "All Calls," which is shown at the top of the screen. The line information, such as "Line: 5623," is shown in the upper right corner.
        Step 3   To sort calls for a specific phone line, select that phone line and view the individual calls or call groups for that line.
        Step 4   To sort by missed calls for the selected line, press Missed Calls softkey.
        Step 5   Press Exit to return to the Applications screen.

        Dial from Call History

        Procedure
          Step 1   Press Applications .
          Step 2   Use the Navigation pad and Select button to scroll and select Call History.
          Step 3   From the Call History screen, select the call record that you want to dial and perform one of the following actions:

          To display the Call History screen, press the up arrow on the Navigation pad.

          • Press Call.
          • Pick up the handset.
          • Press Select.
          • Press Speakerphone or Headset .
          Step 4  

          Edit Number from Call History

          Procedure
            Step 1   Press Applications .
            Step 2   Use the Navigation pad and Select button to scroll and select Call History.
            Step 3   Highlight the call record that you want to edit.
            Step 4   Press the Edit Dial. You may need to press the More softkey first.
            Step 5   Press the up or down arrow on the Navigation pad to move the cursor to the desired location.
            Step 6   Press the to delete numbers to the left of the cursor.
            Step 7   Press Call to dial the newly edited number.
            Step 8   Press Return to return to the Call History screen.

            Clear Call History

            Procedure
              Step 1   Press Applications .
              Step 2   Use the Navigation pad and Select to scroll and select Call History.
              Step 3   Press Clear List to clear the entire call history on the phone.
              Step 4   Press Exit to return to the Applications screen.

              Delete call record from Call History

              Procedure
                Step 1   Press Applications .
                Step 2   Use the Navigation pad and Select to scroll and select Call History.
                Step 3   Highlight the individual call record or call group that you want to delete.
                Step 4   To delete an individual call record, press Delete. You may need to press More first.
                Step 5   To delete a call group, press Delete to delete all calls in the group. A Delete Record alert message appears to verify that you want to delete the entire group of calls.
                Step 6   Press Delete to delete the record, or press Cancel if desired.
                Step 7   Press Exit to return to the Applications screen.

                Preferences

                The Preferences menu allows you to set your phone preferences.

                Ringtone

                You can choose a different ringtone for each line that your phone plays to indicate an incoming call. For information about adding custom ringtones to your phone, contact your system administrator.

                Change Ringtone

                Procedure
                  Step 1   Press Applications .
                  Step 2   Use the Navigation pad and Select to scroll and select Preferences.
                  Step 3   Select Ringtone.
                  Step 4   Highlight a ringtone.
                  Step 5   Press Select or Edit.
                  Step 6   Press Play to play the sample ringtone.
                  Step 7   Press Set to apply the ringtone.
                  Step 8   Press Return to return to the Preferences screen.

                  Brightness

                  You can adjust your phone screen brightness level.

                  Adjust Phone Screen Brightness

                  Procedure
                    Step 1   Press Applications .
                    Step 2   Use the Navigation pad and Select button to scroll and select Preferences.
                    Step 3   Select Brightness.
                    • To increase brightness, press the up arrow on the Navigation pad.
                    • To decrease brightness, press the down arrow on the Navigation pad.
                    Step 4   Press Save to set the brightness or press Cancel to exit.

                    Wallpaper

                    You can set up your phone with wallpapers that are provided with the phone, or with your own custom wallpaper. For more information, contact your system administrator.

                    Change Wallpaper

                    Procedure
                      Step 1   Press Applications.
                      Step 2   Use the Navigation pad and Select button to scroll and select Preferences.
                      Step 3   Select Wallpaper and select a wallpaper option.
                      Step 4   Press Preview to see the wallpaper on your phone screen.
                      Step 5   Press Set to apply the wallpaper to the phone.

                      Camera Settings

                      Use the Camera Settings menu to change the phone camera settings by selecting the available options: Auto Transmit Video, Brightness, and Enable Video.

                      Enable Auto Transmit Video

                      You can transmit video automatically whenever a call is initiated or accepted. If a video transmission is in progress, the camera LED turns green; when on video mute, the LED turns red. The LED is turned off when the camera is not in use.

                      Procedure
                        Step 1   Press Applications .
                        Step 2   Use the Navigation pad and Select button to scroll and select Preferences.
                        Step 3   Select Camera Settings > Auto Transmit Video.
                        Step 4   Select Yes to enable automatic video transmission or No to disable the feature.
                        Step 5   Press Apply to apply the feature, or press Return to return to the Setup screen.

                        Adjust Brightness

                        You can set the brightness of the camera.

                        Procedure
                          Step 1   Press Applications .
                          Step 2   Use the Navigation pad and Select button to scroll and select Preferences.
                          Step 3   Select Camera Settings > Brightness.
                          Step 4   Select Brightness.
                          • To increase brightness, press the up arrow on the Navigation pad.
                          • To decrease brightness, press the down arrow on the Navigation pad.
                          Step 5   Press Save to set the brightness, or press Exit to return to the Setup screen.

                          Enable Video Capability

                          If your system administrator enables video on the Cisco Unified Communications Manager, you can enable your phone to send video.

                          Procedure
                            Step 1   Press Applications.
                            Step 2   Use the Navigation pad and Select button to select Preferences.
                            Step 3   Select Camera.
                            Step 4   Select Video and press Edit.
                            Step 5   Select On or Off.

                            Bluetooth

                            If your system administrator has set up the Bluetooth feature for your phone, you can turn it on and off from your phone.

                            Turn On Bluetooth

                            This procedure applies to the Cisco Unified IP Phone 8945 only.

                            Procedure
                              Step 1   Press Applications .
                              Step 2   Use the Navigation pad and Select button to scroll and select Preferences.
                              Step 3   Select Bluetooth.
                              Step 4   Press Yes. The Bluetooth icon displays on the phone screen header.

                              To add a Bluetooth accessory from this screen, select Bluetooth again.


                              Turn Off Bluetooth

                              This procedure applies to the Cisco Unified IP Phone 8945 only.

                              Procedure
                                Step 1   Press Applications .
                                Step 2   Use the Navigation pad and Select button to scroll and select Preferences.
                                Step 3   Select Bluetooth.
                                Step 4   Press No.

                                The Bluetooth icon disappears from the phone screen header.


                                Change Headset Sidetone Level

                                You can adjust the tone level for the headset.

                                Procedure
                                  Step 1   Press Applications.
                                  Step 2   Use the Navigation bar and button to scroll and select Preferences.
                                  Step 3   Select Headset Sidetone.
                                  Step 4   Highlight a headset sidetone level from the following choices:
                                  • High
                                  • Normal
                                  • Low
                                  • Off
                                  Step 5   Press the Return button to return to the Preferences screen.

                                  Accessories

                                  You can connect external hardware to your phone using either the headset jack or Bluetooth. The accessory list, by default, contains an analog headset that can be set up to enable wideband.

                                  View Accessories List

                                  Procedure
                                    Step 1   Press Applications .
                                    Step 2   Use the Navigation pad and Select button to scroll and select Accessories. A list of phone accessories displays.
                                    Step 3   Press Exit to return to the Applications screen.

                                    View Accessory Details

                                    Procedure
                                      Step 1   Press Applications .
                                      Step 2   Use the Navigation pad and Select button to scroll and select Accessories.

                                      A list of phone accessories displays.

                                      Step 3   Select an accessory from the list and press Details.

                                      The phone screen displays the details of the selected accessory. The information displayed on the phone screen depends on the selected accessory. Most of the accessories provide these details:

                                      • Device Name
                                      • Device Type
                                      • Configured
                                      Step 4   Press Exit to return to a list of phone accessories.

                                      Set Up Wideband for Analog Headset

                                      Procedure
                                        Step 1   Press Applications .
                                        Step 2   Use the Navigation pad and Select button to scroll and select Accessories.

                                        A list of phone accessories displays.

                                        Step 3   Select Analog Headset and press Setup.

                                        The phone screen displays the wideband status for the analog headset.

                                        Step 4   To enable wideband for the analog headset, press Turn On.
                                        Step 5   To disable wideband for the analog headset, press Turn Off.
                                        Step 6   Press Return to return to the Accessories screen.

                                        Add Bluetooth Accessory

                                        This procedure applies to the Cisco Unified IP Phone 8945 only.

                                        Before you add a Bluetooth accessory, it must be discoverable by the phone. Look for a flashing LED on a Bluetooth accessory as an indication that it is discoverable. For more information, see the documentation provided by the Bluetooth accessory manufacturer.

                                        Procedure
                                          Step 1   Press Applications .
                                          Step 2   Use the Navigation pad and Select button to scroll and select Accessories.
                                          Step 3   Select Add Bluetooth Accessory. The phone searches for discoverable accessories that are supported. When an accessory is found, it is added to the list in the Adding Bluetooth Accessory screen.
                                          Step 4   Select the Bluetooth accessory and press Connect. The phone automatically attempts to connect the accessory using a Bluetooth device PIN of 0000. The Adding PIN screen displays if your accessory requires a different PIN.
                                          Step 5   Enter the PIN for your accessory if the connection is not acquired automatically.

                                          When the connection is completed, the Bluetooth active icon displays on the phone screen header and a check mark displays next to the connected accessory.


                                          Delete Bluetooth Accessory

                                          This procedure applies to the Cisco Unified IP Phone 8945 only.

                                          Procedure
                                            Step 1   Press Applications .
                                            Step 2   Use the Navigation pad and Select button to scroll and select Accessories.
                                            Step 3   Select a Bluetooth accessory and press Delete.
                                            Step 4   When prompted, press Yes.

                                            The Bluetooth accessory will be disconnected (if it was connected) and removed from the Accessories list.


                                            Connect Bluetooth Accessory

                                            This procedure applies to the Cisco Unified IP Phone 8945 only.

                                            Before you can connect a Bluetooth accessory, it must be already added as an accessory to the phone.

                                            Procedure
                                              Step 1   Press Applications .
                                              Step 2   Use the Navigation pad and Select button to scroll and select Accessories.
                                              Step 3   Select the Bluetooth accessory and press Connect.

                                              When the connection is completed, the Bluetooth active icon displays on the phone screen header and a check mark displays next to the connected accessory.


                                              Disconnect Bluetooth accessory

                                              This procedure applies to the Cisco Unified IP Phone 8945 only.

                                              Procedure
                                                Step 1   Press Applications .
                                                Step 2   Use the Navigation pad and Select button to scroll and select Accessories.
                                                Step 3   Select a Bluetooth accessory and then press the Disconnect.

                                                Administrator Settings

                                                For information on accessing and changing the Administrator Settings, contact your system administrator.

                                                Phone Information

                                                The Phone Information window displays the following information about your phone:

                                                • Model Number
                                                • IP Address (some phones display IPv4 Address and IPv6 Address)
                                                • MAC Address
                                                • Active Load
                                                • Last Upgrade
                                                • Active Server
                                                • Stand-by Server

                                                View Phone Information

                                                Procedure
                                                  Step 1   Press Applications .
                                                  Step 2   Use the Navigation pad and Select button to scroll and select Phone Information.
                                                  Step 3   Press Exit softkey to return to the Applications screen.

                                                  VPN Client

                                                  The VPN Client establishes a virtual private network (VPN) connection on your phone when a phone is located outside a trusted network or when network traffic crosses untrusted networks. Your system administrator configures the VPN Client feature as needed.

                                                  If your phone is configured for VPN Client, the status of Auto-Detect Network Connection determines if a VPN connection is possible. The status depends on the following situations:
                                                  • When your phone is located outside the corporate network:
                                                    • If Auto-Detect Network Connection is disabled, a VPN connection is possible. The Sign In screen appears, and the phone prompts for credentials. On the phone in the VPN window ( Applications > VPN), you can toggle the VPN Enabled field to control the ability of the phone to attempt a VPN connection.
                                                    • If Auto-Detect Network Connection is enabled, the Sign In screen appears, and the phone prompts for your credentials, based on the authentication method that your system administrator configured on your phone.
                                                  • When your phone is located inside the corporate network:
                                                    • If Auto-Detect Network Connection is disabled, a VPN connection is possible. The Sign In screen appears, and the phone prompts for credentials. On the phone in the VPN window (Applications > VPN), you can toggle the VPN Enabled field to control the ability of the phone to attempt a VPN connection.
                                                    • If Auto-Detect Network Connection is enabled, you cannot connect through VPN, so the Sign In screen does not appear, and the phone does not prompt for credentials.

                                                  To view VPN status messages, press Applications and then select Administrator Settings > Status > Status Messages. For more information, contact your system administrator.

                                                  Connect Through VPN

                                                  Procedure
                                                    Step 1   After you turn on your phone and the VPN Sign In screen appears (except with certificate authentication mode), enter your credentials based on the configured authentication method:
                                                    • Username and password: Enter the username and the password that your system administrator gave you.
                                                    • Certificate and password: Enter the password that your system administrator gave you. Your username is derived from the certificate.
                                                    • Certificate: If the phone uses only a certificate for authentication, the Sign In screen does not appear, and phone displays the status of the phone attempting the VPN connection.
                                                    When the power is lost or reset under some circumstances, the stored credentials are  cleared.
                                                    Step 2   Select Sign In to connect. If you press Cancel while the phone is attempting the connection, the connection attempt stops, and the Sign In screen appears again. If you press Cancel again, the VPN menu appears and shows the VPN Enabled field as Off. The phone will not attempt a VPN connection again until you set the VPN Enabled field to On.

                                                    VPN Connection Settings

                                                    The VPN window (Applications > VPN) consists of these fields:

                                                    • Enable or disable VPN: If Auto-Detect Network Connection is disabled, toggle the VPN Enabled field to control the ability of the phone to attempt a VPN connection.
                                                    • Change credentials: Select Change Credentials to change the user ID and password. If the authentication is certificate-only or VPN Enabled is Off, the option is dimmed.
                                                    • View VPN status: The VPN Status field displays Connected or Not Connected.