Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Features, Templates, Services, and User Setup
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Features, Templates, Services, and User Setup

Contents

Features, Templates, Services, and User Setup

After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use the Cisco Unified Communications Manager Administration to configure telephony features, optionally modify phone templates, set up services, and assign users.

This chapter provides an overview of these configuration and setup procedures. The Cisco Unified Communications Manager documentation provides detailed instructions for these procedures.

To list supported features for all phones or for a particular phone model on your Cisco Unified Communications Manager, you can generate a Unified Communications Manager Phone Feature List report on Cisco Unified Reporting.

For suggestions about how to provide users with information about features and what information to provide, see Internal Support Web Site.

For information about setting up phones in non-English environments, see International User Support.

This chapter includes following topics:

Telephony features available for Cisco Unified IP Phone

After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add functionality to the phones. The following table includes a list of supported telephony features, many of which you can configure using Cisco Unified Communications Manager Administration. The Reference column lists Cisco Unified Communications Manager and other documentation that contains configuration procedures and related information.

For information about using most of these features on the phone, see the Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager (SCCP and SIP).


Note


Cisco Unified Communications Manager Administration also provides several service parameters that you can use to configure various telephony functions. For more information on accessing and configuring service parameters, see the Cisco Unified Communications Manager Administration Guide.



Note


For more information on the functions of a service, select the name of the parameter or the question mark help button in the Service Parameter Configuration window.


Table 1 Telephony features for the Cisco Unified IP Phone

Feature

Description

Configuration reference

Abbreviated Dialing

Allows users to speed dial a phone number by entering an assigned index code (1-99) on the phone keypad.

Note   

You can use Abbreviated Dialing while on-hook or off-hook.

Users assign index codes from the User Options web pages.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration"
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone"

Agent Greeting

Allows an agent to create and update a prerecorded greeting that plays at the beginning of a call, such as a customer call, before the agent begins the conversation with the caller. The agent can prerecord a single greeting or multiple ones as needed.

When a customer calls, both the agent and the customer hear the prerecorded greeting. The agent can remain on mute until the greeting ends or answer the call over the greeting.

All codecs supported for the phone are supported for Agent Greeting calls.

For more information, see:

  • Cisco Unified Communications Manager Features and Services Guide, "Barge and Privacy"
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone"

To enable Agent Greeting in the Cisco Unified Communications Manager Administration application, choose Device > Phone, locate the IP Phone that you want to configure. Scroll to the Device Information Layout pane and set Built In Bridge to On or Default.

If Built In Bridge is set to Default, in the Cisco Unified Communications Manager Administration application, choose System > Service Parameter and select the appropriate Server and Service. Scroll to the Clusterwide Parameters (Device - Phone) pane and set Builtin Bridge Enable to On.

Any Call Pickup

Allows users to pick up a call on any line in their call pickup group, regardless of how the call was routed to the phone.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup Configuration" chapter.

Assisted Directed Call Park (SIP only)

Lets the end user press only one button to direct-park a call. This requires you to configure a BLF Directed Call Park button. Then, when the user presses an idle BLF Directed Call Park feature button for an active call, the active call is immediately parked at the Dpark slot associated with the Directed Call Park feature button.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Configuring Directed Call Park" section.

Audible Message Waiting Indicator (AMWI)

A stutter tone from the handset, headset, or speakerphone indicates that a user has one or more new voice messages on a line.

Note   

The stutter tone is line-specific. The user hears it only when using the line with the waiting messages.

For more information, see the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter.

Audio Only Lock Icon

Controls the display of the security icons on the call.

When the Override BFCP Application Encryption Status parameter is enabled, the security icon displays based on the status of the audio call only. When the audio stream is encrypted, the Lock icon displays, even if the video stream is unencrypted.

When the Override BFCP Application Encryption Status parameter is disabled, the Secure icon display depends on the setting of the Ignore BFCP Applications Encryption parameter. The Ignore BFCP Applications Encryption parameter controls the display of the Secure icon for the audio and video calls.

The default for the Override BFCP Application Encryption Status parameter is Disabled.

For more information, see the Cisco Unified Communications Manager documentation.

Auto Answer

Connects incoming calls automatically after a ring or two.

Auto Answer works with either the speakerphone or the headset.

For more information, see the Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter.

Automatic Port Synchronization

When the Cisco Unified Communications Manager administrator uses the Remote Port Configuration feature to set the speed and duplex function of an IP phone remotely, loss of packets can occur if one port is slower than the other.

The Automatic Port Synchronization feature synchronizes the ports to the lowest speed among the two ports, which eliminates packet loss. When automatic port synchronization is enabled, Cisco recommends that both ports be configured to autonegotiate. If one port autonegotiates and the other is at a fixed speed, the phone synchronizes to the fixed port speed.

Note   

If both the ports are configured for fixed speed, the Automatic Port Synchronization feature is ineffective. The Remote Port Configuration and Automatic Port Synchronization features are compatible only with IEEE 802.3AF Power over Ethernet (PoE) switches. Switches that support only Cisco Inline Power are not compatible. Enabling this feature on phones that are connected to these types of switches could result in loss of connectivity to Cisco Unified Communications Manager, if the phone is powered by PoE.

To configure the parameter in the Cisco Unified Communications Manager Administration application, choose Device > Phone, select the appropriate IP phones, and scroll to the Product Specific Configuration Layout pane.

To configure the setting on multiple phones simultaneously, enable Automatic Port Synchronization in either the Enterprise Phone Configuration (System > Enterprise Phone Configuration) or the Common Phone Profile Configuration (Device > Device Settings > Common Phone Profile).

Auto Pickup

Allows a user to use one-touch pickup functionality for call pickup features.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter.

Bandwidth Management Enhancement

Ensures that the phone correctly handles situations where there are insufficient resources for the video part of a call. When the phone receives internal messages that indicate a lack of resources, the phone stops sending the video part of the call. The audio part of the call continues.

If your users complain that they cannot set up video calls, see Insufficient bandwidth for video calls.

No configuration required.

Block external to external transfer

Prevents users from transferring an external call to another external number.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "External Call Transfer Restrictions" chapter.

Bluetooth Handsfree Profile

(Cisco Unified IP Phone 8945 only)

Allows you to use Bluetooth with Cisco Unified IP Phone 8945.

For more information, see the Cisco Unified Communications Manager Administration Guide.

Busy Lamp Field (BLF)

Allows a user to monitor the call state of a directory number associated with a speed-dial button on the phone.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Presence" chapter.

Busy Lamp Field (BLF) Pickup

Provides enhancements to BLF Speed Dial. Allows you to configure a Directory Number (DN) that a user can monitor for incoming calls. When the DN receives an incoming call, the system alerts the monitoring user, who can then pick up the call.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter.

Call Back

Provides users with an audio and visual alert on the phone when a busy or unavailable party becomes available.

For more information, see:

  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone"
  • Cisco Unified Communications Manager Features and Services Guide, "Cisco Call Back"

Call Display Restrictions

Determines the information that will display for calling or connected lines, depending on the parties who are involved in the call.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration"
  • Cisco Unified Communications Manager System Guide, "Understanding Route Plans"
  • Cisco Unified Communications Manager Features and Services Guide, "Call Display Restrictions"

Call Forward

Allows users to redirect incoming calls to another number. Call forward options include Call Forward All, Call Forward Busy, Call Forward No Answer, and Call Forward No Coverage.

For more information, see:

Call Forward All Loop Breakout

Detects and prevents Call Forward All loops. When a Call Forward All loop is detected, the Call Forward All configuration is ignored and the call rings through.

For more information, see the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter.

Call Forward All Loop Prevention

Prevents a user from configuring a Call Forward All destination directly on the phone that creates a Call Forward All loop or that creates a Call Forward All chain with more hops than the existing Forward Maximum Hop Count service parameter allows.

For more information, see the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter.

Call Forward Configurable Display

Allows you to specify information that appears on a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration"
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone"

Call Forward destination Override

Allows you to override Call Forward All (CFA) in cases where the CFA target places a call to the CFA initiator. This feature allows the CFA target to reach the CFA initiator for important calls. The override works whether the CFA target phone number is internal or external.

For more information, see the Cisco Unified Communications Manager System Guide, "Understanding Directory Numbers" chapter.

Call Forward Notification

Allows you to configure the information that the user sees when receiving a forwarded call.

For more information, see Call Forward Notification Setup.

Call Log Filter Enhancement

Assists the user make a call by checking the call history as the user dials and presenting a list of entries that match the digits as they are input. The user can select one of the displayed numbers instead of entering the complete telephone number.<new paragraph> To disable call log filtering, the administrator enables the Simplified New Call UI field. By default, call log filtering is enabled.

For more information, see the Cisco Unified Communications Manager Administration Guide.

Call Park

Allows users to park (temporarily store) a call and then retrieve the call by using another phone in the Cisco Unified Communications Manager system.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Park and Directed Call Park" chapter.

Call Pickup

Allows users to redirect a call that is ringing on another phone within their pickup group to their phone.

You can configure an audio or visual alert for the primary line on the phone. This alert notifies the users that a call is ringing in their pickup group.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter.

Call Recording

Allows a supervisor to record an active call. The user might hear a recording audible alert tone during a call when it is being recorded.

When a call is secured, the security status of the call is displayed as a lock icon on Cisco Unified IP Phones. The connected parties might also hear an audible alert tone that indicates the call is secured and is being recorded.

Note   

When an active call is being monitored or recorded, you can receive or place intercom calls; however, if you place an intercom call, the active call will be put on hold, which causes the recording session to terminate and the monitoring session to suspend. To resume the monitoring session, the party whose call is being monitored must resume the call.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Monitoring and Recording" chapter.

Call Waiting

Indicates (and allows users to answer) an incoming call that rings while on another call. Incoming call information appears on the phone display.

The Cisco Unified IP Phone 8941 and 8945 supports three calls per line. Cisco Unified Communications Manager sets the Maximum Number of Calls (MNC) per line to 3 and Busy Trigger (BT) per line to 2 which is configurable. When there is no call on the line, the user can make or receive a new call. When there is one call on the line, the user can make a consultation call (Transfer or Conference) and receive another call. When there are two calls on the line, then the user can make only a consultation call.

For more information, see Cisco Unified Communications Manager System Guide, "Understanding Directory Numbers" chapter.

Caller ID

Caller identification such as a phone number, name, or other descriptive text appear on the phone display.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration"
  • Cisco Unified Communications Manager System Guide, "Understanding Route Plans"
  • Cisco Unified Communications Manager Features and Services Guide, "Call Display Restrictions"
  • Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration"

Caller ID Blocking

Allows a user to block their phone number or email address from phones that have caller identification enabled.

For more information, see:

  • Cisco Unified Communications Manager System Guide, "Understanding Route Plans"
  • Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration"

Calling Party Normalization

Calling party normalization presents phone calls to the user with a dialable phone number. Any escape codes are added to the number so that the user can easily connect to the caller again. The dialable number is saved in the call history and can be saved in the Personal Address Book.

For more information, see Calling Party Normalization.

cBarge

Allows a user to join a nonprivate call on a shared phone line. cBarge adds a user to a call and converts it into a conference, allowing the user and other parties to access conference features

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration"
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone"
  • Cisco Unified Communications Manager Features and Services Guide, "Barge and Privacy"

Cisco Extension Mobility

Allows users to temporarily access their Cisco Unified IP Phone configuration such as line appearances, services, and speed dials from shared Cisco Unified IP Phone by logging into the Cisco Extension Mobility service on that phone when they log into the Cisco Extension Mobility service on that phone.

Cisco Extension Mobility can be useful if users work from a variety of locations within your company or if they share a workspace with coworkers.

For more information, see the "Cisco Extension Mobility" chapter in the Cisco Unified Communications Manager Features and Services Guide.

Cisco Extension Mobility Cross Cluster

Enables a user configured in one cluster to log into a Cisco Unified IP Phone in another cluster.

Users from a home cluster log into a Cisco Unified IP Phone at a visiting cluster.

Note   

Configure Cisco Extension Mobility on Cisco Unified IP Phones before you configure EMCC.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Cisco Extension Mobility Cross Cluster" chapter.

Cisco Unified Communications Manager Express (Unified CME) Version Negotiation

The Cisco Unified Communication Manager Express uses a special tag in the information sent to the phone to identify itself. This tag enables the phone to provide services to the user that the switch supports.

For more information, see:

Cisco WebDialer

Allows users to make calls from web and desktop applications.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Cisco WebDialer" chapter.

Classic Ringtones

Supports 29 ring tones: 2 embedded in the phone firmware and 27 downloaded from the Cisco Unified Communications Manager. The feature makes the available ring tones common with other Cisco Unified IP Phones.

No configuration required.

Client Matter Codes (CMC)

Enables a user to specify that a call relates to a specific client matter.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Client Matter Codes and Forced Authorization Codes" chapter.

Conference

Allows a user to talk simultaneously with multiple parties by calling each participant individually. Conference features include Conference and Meet Me.

Allows a noninitiator in a standard (ad hoc) conference to add or remove participants; also allows any conference participant to join together two standard conferences on the same line.

The service parameter Advance Adhoc Conference, (disabled by default in Cisco Unified Communications Manager Administration) allows you to enable these features.

For information on conferences, see the Cisco Unified Communications Manager System Guide, "Conference Bridges" chapter.

For more information, see the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter.

Note   

Be sure to inform your users if these features are activated.

CTI Applications

A computer telephony integration (CTI) route point can designate a virtual device to receive multiple, simultaneous calls for application-controlled redirection.

For more information, see the Cisco Unified Communications Manager Administration Guide, "CTI Route Point Configuration" chapter.

Custom Background Images

Provides the ability to use custom background pictures on the phone.

For more information, see Custom Background Images.

Device Invoked Recording

Provides end users with the ability to record their telephone calls using a button.

In addition, you may continue to record telephone calls using the CTI User Interface.

For more information, see Enable Device Invoked Recording.

Direct Transfer

Allows users to connect two calls to each other (without remaining on the line).

For more information, see the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter.

Directed Call Park

Allows a user to transfer an active call to an available directed call park number that the user dials or speed dials.

A Call Park BLF button indicates whether a directed call park number is occupied and provides speed-dial access to the directed call park number.

Note   

If you implement Directed Call Park, avoid configuring the Park softkey. This prevents users from confusing the Call Park and Directed Call Park features.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Park and Directed Call Park" chapter.

Directed Call Pickup

Allows a user to answer a call that is ringing on a particular directory number.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter.

Distinctive Ring

Users can customize how their phone indicates an incoming call and a new voice mail message.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter.

Immediate Divert

Allows a user to transfer a ringing, connected, or held call directly to a voice message system. When a call is diverted, the line becomes available to make or receive new calls.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Immediate Divert" chapter.

Do Not Disturb (DND)

When DND is turned on, audible or visual notifications do not occur for an incoming call.

You can configure the phone to have a phone button template with DND as one of the selected features.

The following DND-related parameters are configurable in Cisco Unified Communications Manager Administration:

  • Do Not Disturb: This check box allows you to enable DND on a per-phone basis.
  • DND Incoming Call Alert: Choose the type of alert to play, if any, on a phone for incoming calls when DND is active. This parameter is located on both the Common Phone Profile window and the Phone configuration window and the Phone Configuration window value takes precedence.
  • BLF Status Depicts DND: Enables DND status to override busy/idle state.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Do Not Disturb" chapter.

Enhanced Message Waiting Indicator

A message on the user's screen that displays the number of new voice messages received.

For more information, see:
  • Cisco Unified Communications Manager Administration Guide, “Message Waiting Configuration”
  • Cisco Unified Communications Manager System Guide, “Voice Mail Connectivity to Cisco Unified Communications Manager”

E-SRST Service Improvements

Enables support of video, shared line, and BLF (line status) speed dial in SRST mode.

For more information, see Survivable Remote Site Telephony.

No configuration required.

Fast Dial Service

Allows a user to enter a Fast Dial code to place a call. Fast Dial codes can be assigned to phone numbers or Personal Address Book entries. See "Services" in this table.

For more information, see Phone Button Template Modification for Personal Address Book or Speed Dials.

Forced Authorization Codes (FAC)

Controls the types of calls that certain users can place.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Client Matter Codes and Forced Authorization Codes" chapter.

Group Call Pickup

Allows a user to answer a call that is ringing on a directory number in another group.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter.

Headset Sidetone Control

Allows an administrator to set the sidetone level of a wired headset. Available sidetone levels are:

  • Normal
  • Low
  • Very Low
  • Off

For more information, see to the Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter.

Hold Reversion

Limits the amount of time that a call can be on hold before reverting back to the phone that put the call on hold and alerting the user.

Reverting calls are distinguished from incoming calls by a single ring or beep, depending on the new call indicator setting for the line. This notification repeats at intervals if the call is not resumed.

A call that triggers Hold Reversion also displays an animated icon in the call bubble.

You can configure call focus priority to favor incoming or reverting calls.

For more information about configuring this feature, see the Cisco Unified Communications Manager Features and Services Guide, "Hold Reversion" chapter.

Hold Status

Enables phones with a shared line to distinguish between the local and remote lines that placed a call on hold.

No configuration is required.

Hold/Resume

Allows the user to move a connected call from an active state to a held state.

Requires no configuration, unless you want to use music on hold. See "Music on Hold" in this table for information.

See "Hold Reversion" in this table.

Hold or Resume Toggle

Allows you to toggle a call between active and on-hold state.

To place a call on hold, press Hold. To resume a call, press Hold again.

The Hard key for this feature requires no configuration, unless you want to use music on hold. For more information, see "Hold Reversion" in this table.

To enable a caller to hear music while on hold, see "Music on Hold" in this table.

HTTP Download

Enhances the file download process to the phone to use HTTP by default. If the HTTP download fails, the phone reverts to using the TFTP download.

No configuration required.

HTTPS Support

Increases security by requiring communication using HTTPS.

Configure the HTTPS Service parameter using Device > Phone or System > Enterprise Phone Configuration.

For more information, see the Cisco Unified Communications Manager documentation.

Hunt Group

Provides load sharing for calls to a main directory number. A hunt group contains a series of directory numbers that can answer the incoming calls. When the first directory number in the hunt group is busy, the system hunts in a predetermined sequence for the next available directory number in the group and directs the call to that phone.

For more information, see:

  • Cisco Communications Manager Administration Guide, "Hunt Group Configuration"
  • Cisco Unified Communications Manager System Guide, "Understanding Route Plans"

Incoming Call Toast Timer

Allows you to set the length of time that an incoming call toast (notification) appears on the phone screen.

For more information, see Incoming Call Toast Timer Setup.

Intercom

Allows users to place and receive intercom calls using programmable phone buttons. You can configure intercom line buttons to:

  • Directly dial a specific intercom extension.
  • Initiate an intercom call and then prompt the user to enter a valid intercom number.
Note   

If your user logs into the same phone on a daily basis using their Cisco Extension Mobility profile, assign the phone button template that contains intercom information to their profile, and assign the phone as the default intercom device for the intercom line.

For more information, see the Cisco Unified Communications Manager Feature and Services Guide, "Intercom" chapter.

Join Across Lines

Allows users to combine calls that are on multiple phone lines to create a conference call.

Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco Unified IP Phone 8941 and 8945 and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines. For more information, see Join and Direct Transfer Policy.

For more information, see the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter.

Join

Allows users to combine two calls that are on one line to create a conference call and remain on the call.

Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco Unified IP Phone 8941 and 8945 and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines. For more information, see Join and Direct Transfer Policy.

For more information, see:

  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter
  • Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communcations Manager (SCCP and SIP), "Basic Call Handling" chapter, "Making Conference Calls" section

Larger Font for Time/Date

Enlarges the Time/Date display on the phone screen Header by increasing the font size from 20 pixels to 22 pixels.

No configuration required.

Line Status for Call Lists

Allows the user to see the Line Status availability status of monitored line numbers in the Call History list.

The Line Status states are:
  • Unknown
  • Idle
  • Busy
  • DND

For more information, see Enable Line Status for Call Lists.

Log Out of Hunt Group

Allows users to log out of a hunt group and temporarily block calls from ringing their phone when they are not available to take calls. Logging out of hunt groups does not prevent nonhunt group calls from ringing their phone.

For more information, see:

  • Softkey Templates
  • Cisco Unified Communications Manager System Guide, "Understanding Route Plans"

Malicious Caller Identification (MCID)

Allows users to notify the system administrator about suspicious calls that are received.

For more information, see:

  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone"
  • Cisco Unified Communications Manager Features and Services Guide, "Malicious Call Identification"

Maximum CTL File Size

The maximum Certificate Trust List (CTL) file size is increased to 64KB.

No configuration required.

Meet Me Conference

Allows a user to host a Meet Me conference in which other participants call a predetermined number at a scheduled time.

For more information, see the Cisco Unified Communications Manager Administration Guide, "Meet-Me Number/Pattern Configuration" chapter.

Message Waiting

Defines directory numbers for message-waiting on and message-waiting off indicator. A directly connected voice message system uses the specified directory number to set or to clear a message-waiting indication for a particular Cisco Unified IP Phone.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Message Waiting Configuration"
  • Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager"

Message Waiting Indicator

A light on the handset that indicates that a user has one or more new voice messages.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Message Waiting Configuration"
  • Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager"

Minimum Ring Volume

Sets a minimum ringer volume level for an IP phone.

The minimum ringer volume level can range from 0 to 15. The default is 0 (silent).

For more information, see Set up phone minimum ring volume.

Mobile Connect

Enables users to manage business calls using a single phone number and pick up in-progress calls on the desk phone and a remote device such as a mobile phone. Users can restrict the group of callers according to phone number and time of day.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Cisco Unified Mobility" chapter.

Mobile Voice Access

Extends Mobile Connect capabilities by allowing users to access an interactive voice response (IVR) system to originate a call from a remote device such as a cellular phone.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Cisco Unified Mobility" chapter.

Monitoring and Recording

Allows a supervisor to silently monitor an active call. The supervisor cannot be heard by either party on the call. The user might hear a monitoring audible alert tone during a call when it is being monitored.

When a call is secured, the security status of the call is displayed as a lock icon on Cisco Unified IP Phones. The connected parties might also hear an audible alert tone that indicates the call is secured and is being monitored.

Note   

When an active call is being monitored or recorded, you can receive or place intercom calls; however, if you place an intercom call, the active call will be put on hold, which causes the recording session to terminate and the monitoring session to suspend. To resume the monitoring session, the party whose call is being monitored must resume the call.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Monitoring and Recording" chapter.

Multiple Calls Per Line

Each line can support multiple calls. By default, your phone supports four active calls per line, and a maximum of 24 active calls per line. Only one call can be connected at any time; other calls are automatically placed on hold.

The system allows you to configure the maximum calls/busy trigger to not more than 24/24 both for SCCP and SIP. The default call/busy trigger value is 4/2. This feature is supported with Cisco Unified CM 7.1(5) and later.

For more information, see the "Directory Number Configuration" chapter in the Cisco Unified Communications Manager Administration Guide.

Music On Hold

Plays music while callers are on hold.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Music On Hold" chapter.

No Alert Name

Makes it easier for end users to identify transferred calls by displaying the original caller’s phone number. Transferred calls appear as an Alert Call followed by the caller’s telephone number.

No configuration required.

Mute

Mutes the microphone from the handset or headset.

No configuration required.

One Click To Home Screen

Adds the ability to return to the home screen with a single button click.

No configuration required.

Onhook Pre-Dialing

Allows a user to dial a number without going off hook. The user can then either pick up the handset or press Dial.

For more information, see the Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager (SCCP and SIP), "Basic Call Handling" chapter.

Other Group Pickup

Allows a user to answer a call ringing on a phone in another group that is associated with the user's group.

For more information, see the Cisco Unified Communications Manager Features and Services Guide , "Call Pickup" chapter.

Pause in Speed Dial

Users can add pauses to speed-dial strings to reach destinations that require FAC, CMC, dialling pauses, and additional digits

For more information, see the Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager (SCCP and SIP)

PLK Support for Queue Statistics

Enables the users to query the call queue statistics for hunt pilots and the information appears on phone screen.

For more information, see Softkey Templates.

Plus Dialing

Allows the user to dial E.164 numbers prefixed with a plus (+) sign.

To dial the + sign, the user needs to press and hold the star (*) key for at least 1 second. This applies to dialing the first digit for an on-hook (including edit mode) or off-hook call.

No configuration required.

Privacy

Prevents users who share a line from adding themselves to a call and from viewing information on their phone display about the call of the other user.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration"
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone"
  • Cisco Unified Communications Manager Features and Services Guide, "Barge and Privacy"

Private Line Automated Ringdown (PLAR)

The Cisco Unified Communications Manager administrator can configure a phone number that the Cisco Unified IP Phone dials as soon as the handset goes off hook. This can be useful for phones that are designated for calling emergency or "hotline" numbers.

For more information, see the Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter.

Programmable Feature Buttons

You can assign features, such as New Call, Call Back, and Forward All, to line buttons.

For more information, see:

  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone"
  • Cisco Unified Communications Manager Administration Guide, "Phone Button Template Configuration"

Programmable Feature Buttons as Softkeys

Enables you to configure features on buttons or softkeys.

For more information, see Softkey Templates.

Quality Reporting Tool (QRT)

Allows users to submit information about problem phone calls by pressing a button. QRT can be configured for either of two user modes, depending upon the amount of user interaction desired with QRT.

For more information, see:

  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone"
  • Cisco Unified Communications Manager Features and Services Guide, "Quality Report Tool"

Redial

Allows users to call the most recently dialed phone number by pressing a button or Redial.

No configuration required.

Reroute Direct Calls to Remote Destination to Enterprise Number

Reroutes a direct call to a user's mobile phone to the enterprise number (desk phone). For an incoming call to remote destination (mobile phone), only the remote destination rings; the desk phone does not ring. When the call is answered on the mobile phone, the desk phone displays a Remote In Use message. During these calls, users can make use of various features of their mobile phone.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Cisco Unified Mobility" chapter.

Remote Port Configuration

Allows you to configure the speed and duplex function of the phone Ethernet ports remotely by using Cisco Unified Communications Manager Administration. This enhances the performance for large deployments with specific port settings.

Note   

If the ports are configured for Remote Port Configuration in Cisco Unified Communications Manager; the data cannot be changed on the phone.

To configure the parameter in the Cisco Unified Communications Manager Administration application, choose Device > Phone, select the appropriate IP phone, and scroll to the Product Specific Configuration Layout pane (Switch Port Remote Configuration or PC Port Remote Configuration).

To configure the setting on multiple phones simultaneously, configure the remote configuration in either Enterprise Phone Configuration (System > Enterprise Phone Configuration) or Common Phone Profile Configuration (Device > Device Settings > Common Phone Profile). (Switch Port Remote Configuration or PC Port Remote Configuration)

Remotely Check CTL and ITL File

Enables the user to view the CTL and ITL signatures and information about the server from which the signatures were downloaded.

For more information, see Cisco Unified Communications Manager Administration Guide.

Report CTL and ITL information

Enables the phone to report the CTL and ITL information to the Cisco Unified Communications Manager so that it can be viewed in a log file.

For more information, see Cisco Unified Communications Manager Administration Guide.

Ring Tone Setting

Identifies ring type used for a line when a phone has another active call.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration"
  • Custom Phone Rings.

RTCP Control for Video

You can enable the phones to transmit and receive RTCP packets for both audio and video streams in a video call.

Configure the RTCP for video parameter from the Phone or Common Phone Profile window in the Cisco Unified Communications Manager Administration.

For more information, see Cisco Unified Communications Manager Administration Guide.

Secondary Load Server

Enables the selection of a local server or router for phones to use, instead of the designated TFTP server.

The server or router can be identified by a hostname or IP address.

The specified server or router must be running HTTP/TFTP services and have the load file in the HTTP/TFTP path.

For more information, see Set Secondary Load Server.

Secure Conference

Allows secure phones to place audio conference calls using a secured conference bridge.

As new participants are added by using Confrn, Join, cBarge, Barge softkeys or Meet Me conferencing, the secure call icon displays as long as all participants use secure phones.

The Conference List displays the security level of each conference participant. Initiators can remove non-secure participants from the Conference List. Noninitiators can add or remove conference participants if the Advanced Adhoc Conference Enabled parameter is set.

For more information about security, see Supported security features.

For additional information, see:

  • Cisco Unified Communications Manager System Guide, "Conference Bridges"
  • Cisco Unified Communications Manager Administration Guide, "Conference Bridge Configuration"
  • Cisco Unified Communications Manager Security Guide

Secure Extension Mobility Cross Cluster

Enables a user that is configured in one cluster to log in to a Cisco Unified IP Phone in another cluster. The users from a home cluster can log in to a Cisco Unified IP Phone at a visiting cluster. The visiting cluster logs in to home cluster in secure mode.

Note   

Configure Cisco Extension Mobility on Cisco Unified IP Phones before you configure EMCC.

For more information, see Cisco Unified Communications Manager Features and Services Guide, "Cisco Extension Mobility Cross Cluster" chapter.

Services URL Button

Allows users to access services from a programmable button rather than by using the Services menu on a phone.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration"
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone Services"

Services

Allows you to use the Cisco Unified IP Phone Services Configuration menu in Cisco Unified Communications Manager Administration to define and maintain the list of phone services to which users can subscribe.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration"
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone Services"

Shared Line

Allows a user to have multiple phones that share the same phone number or allows a user to share a phone number with a coworker.

For more information, see the Cisco Unified Communications Manager System Guide, "Understanding Directory Numbers" chapter.

Speed Dial

Dials a specified number that has been previously stored.

For more information, see the following:

  • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration"
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone"

sRTP Secure Video

You can configure the RTCP authentication tag length for the secure video calls.

Configure the 80-bit SRTCP field from the Phone, Common Phone Profile, or Enterprise Phone Configuration window in the Cisco Unified Communications Manager Administration.

For more information, see Cisco Unified Communications Manager Administration Guide.

SSH Access

Allows the administrator to enable or disable the SSH Access setting using Cisco Unified CM Administration.

This option indicates whether the phone supports the SSH Access.

Settings include:

  • Enabled
  • Disabled (Default)

Enabling the SSH server allows the phone to accept the SSH connections.

Disabling the SSH server functionality of the phone blocks the SSH access to the phone.

For more information, see SSH Access.

Time-of-Day Routing

Restricts access to specified telephony features by time period.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Time Period Configuration"
  • Cisco Unified Communications Manager System Guide, "Time-of-Day Routing"

Time Zone Update

Updates the Cisco Unified IP Phone with time zone changes.

For more information, see the Cisco Unified Communications Manager Administration Guide, "Date/Time Group Configuration" chapter.

Transfer

Allows users to redirect connected calls from their phones to another number.

Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco Unified IP Phone 8941 and 8945 and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines. For more information, see Join and Direct Transfer Policy.

Transfer - Direct Transfer

Transfer: The first invocation of Transfer initiates a new call using the same directory number, after putting the active call on hold.

Direct Transfer: This transfer joins two established calls (call is in hold or in connected state) into one call and drops the feature initiator from the call. Direct Transfer does not initiate a consultation call and does not put the active call on hold.

Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco Unified IP Phone 8941 and 8945 and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines. For more information, see Join and Direct Transfer Policy.

For more information, see the Cisco Unified Communications Manager System Guide, "Understanding Directory Numbers" chapter.

User Experience Enhancements

Provides the following enhancements:

  • When there is a voice message and a missed call, the voicemail and missed call icons display.
  • When users have a single line, they can answer an incoming call while viewing the call history.

No configuration required.

VPN Client

Establishes a VPN client that is embedded in the phone, providing a simple and secure solution in situations where the phones must be located outside the trusted network or where network traffic between the phone and Cisco Unified Communications Manager must traverse untrusted networks.

For more information, see the Cisco Unified Communications Manager Security Guide, "Virtual Private Network Configurations" chapter.

Video Mode

Allows a user to select the video display mode for viewing a video conference, depending on the modes configured in the system.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Conference Bridge Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Understanding Video Telephony" chapter

Video Mute

Mutes the video from the phone screen during a video call.

No configuration required.

Video Support

Enables video support on the phone.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Conference Bridge Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Understanding Video Telephony" chapter
  • Cisco VT Advantage Administration Guide, "Overview of Cisco VT Advantage" chapter

Video Through PC

Allows users to make video calls by using their Cisco Unified IP Phone, personal computer, and an external video camera.

The feature also allows users to make video calls with Cisco Jabber or Cisco Unified Video Advantage products.

For more information, see Video calls and PCs and the Product Specific Configuration Layout section of the Cisco Unified IP Phone Configuration chapter of the Cisco Unified Communications Manager Administration Guide

Video UI Enhancement

Provides users with menu options and the Video Mute button for managing video calls.

Users can enable or disable video transmission and enable or disable automatic video transmission.

No configuration required.

Visual Voicemail

Replaces the voicemail audio prompts with a graphical interface.

For more information, see Installation and Configuration Guide for Visual Voicemail located at http:/​/​www.cisco.com/​en/​US/​partner/​products/​ps9829/​prod_​installation_​guides_​list.html#anchor3.

Voice Messaging System

Enables callers to leave messages if calls are unanswered.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Cisco Voice-Mail Port Configuration"
  • Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager"

W360p By Default

(SIP only)

Provides support for the w360p Video Resolution. During video calls, the phones negotiate the video resolution. The video window dimensions automatically adjust according to the remote video resolution.

No configuration required.

Widescreen Video Enhancement

(SIP only)

Provides support for the w360p Video Resolution. During video calls with a Cisco Camera, the phones negotiate the video resolution. The video window dimensions adjust according to the remote video resolution.

No configuration required.

XSI Component API Support

Introduces support for RTP Streaming API and Internal URIs.

No configuration required.

Join and Direct Transfer Policy

Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco Unified IP Phone. In order for these applications to control and monitor these phones, you must configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines. You can configure the Join and Direct Transfer Policy for the following:

  • To configure the policy for all phones on the system, choose System > Enterprise Phone Configurations from Cisco Unified Communications Manager Administration.
  • To configure the policy to a group of phones, choose Device > Device Settings > Common Phone Profile from Cisco Unified Communications Manager Administration.
  • To configure the policy on an individual phone, configure the Join and Direct Transfer Policy in the Phone Configuration for the specific phone.

Because this parameter can be configured in three different windows, the setting that takes precedence is determined in the following order:

  1. Device Configuration window settings
  2. Common Phone Profile window settings
  3. Enterprise Phone Configuration window settings

When you change the setting of the Join and Direct Transfer Policy Parameter, you must check the Override Common Settings box for the setting to take effect. The default policy is to have Same line, across line enabled for join and direct transfer.

To determine the proper setting for this parameter, refer to the documentation of the JTAPI/TAPI application.

Video calls and PCs

The Video Through PC support feature enables the user to send or receive video on the computer when the computer is connected to a phone. To configure this option, enable Video Capability parameters in the Phone Configuration window. For more information, see the Cisco Unified Communications Manager Administration Guide.


Note


By default, the Video through computer option is disabled.
The user can enable or disable the Video through computer option in the Preferences menu. If the Video on PC option is enabled and:
  • Video Capability enabled: video is received and shown on the PC display while audio remains on the phone.
  • Video Capability disabled: video is not displayed either on the phone or on the PC.

The feature is dependent on SCCP or SIP protocols. IP Phones that use SIP firmware can receive video without sending video; IP phones that use SCCP firmware cannot receive and send video independently.


Note


The phone must be physically connected to the first network interface card (NIC1) in the PC.


This feature works with products such as Cisco Jabber.

Survivable Remote Site Telephony

Survivable Remote Site Telephony (SRST) ensures that basic phone functions remain accessible when communications with the controlling Cisco Unified Communications Manager are broken. In this scenario, the phone can keep an in-progress call active, and the user can access a subset of the features available. When failover occurs, the user receives an alert message on the phone.

The following table describes the availability of features during failover.

Table 2 SRST feature support

Feature

Supported

Notes

New Call

Yes

 

End Call

Yes

 

Redial

Yes

 

Answer

Yes

 

Hold

Yes

 

Resume

Yes

 

Conference

Yes

 

Conference to Active Calls (Join)

No

The Active Calls softkey does not display.

Conference List

No

 

Transfer

Yes

 

Transfer to Active Calls (Direct Transfer)

No

 

Auto Answer

Yes

 

Call Waiting

Yes

 

Caller ID

Yes

 

Audible Message Waiting Indicator

Yes

 

All Calls Programmable Line Key

Yes

 

Answer Programmable Line Key

Yes

 

Unified Session Presentation

No

Conference is the only feature supported due to other feature limitations.

Voicemail

Yes

Voicemail will not be synchronized with other users in the Cisco Unified Communications Manager cluster.

Call Forward All

Yes

Forward state is only available on the phone that sets the forward because there are no shared line appearances in SRST mode. The Call Forward All settings are not preserved on failover to SRST from the Cisco Unified Communications Manager, or from SRST fail-back to the Communications Manager. Any original Call Forward All still active on the Communications Manager should be indicated when the device reconnects to the Communications Manager after failover.

Speed Dial

No

Service IRL Programmable Line Key

Yes

To Voicemail (iDivert)

No

The iDivert softkey does not display.

Line Filters

Partial

Lines are supported but cannot be shared.

Park Monitoring

No

The Park softkey does not display.

Barge

No

User sees the message That feature is not currently available.

Enhanced Message Waiting Indication

No

Message count badges do not appear on the phone screen.

Only the Message Waiting icon displays.

Directed Call Park

No

The softkey does not display.

BLF (Line status)

Yes

Hold Reversion

No

Calls remain on hold indefinitely.

Remote Hold

No

Calls appear as Local Hold calls.

Meet Me

No

The Meet Me softkey does not display.

PickUp

No

The softkey causes no action.

Group PickUp

No

The softkey causes no action.

Other PickUp

No

The softkey causes no action.

Malicious Call ID

No

The softkey causes no action.

QRT

No

The softkey causes no action.

Hunt Group

No

The softkey causes no action.

Intercom

No

The softkey causes no action.

Mobility

No

The softkey causes no action.

Privacy

No

The softkey causes no action.

Call Back

No

The Call Back softkey does not display.

Video

Yes

 

Shared Line

Yes

 

Corporate and Personal Directory setup

The Contact button on the Cisco Unified IP Phone gives users access to several directories. These directories can include:

Corporate Directory

Allows a user to look up phone numbers for coworkers. To support this feature, you must configure corporate directories.

Personal Directory

Allows a user to store a set of personal numbers. To support this feature, you must provide the user with software to configure the personal directory.

Corporate Directory setup

Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of Cisco Unified Communications Manager applications that interface with Cisco Unified Communications Manager. Authentication establishes user rights to access the system. Authorization identifies the telephony resources that a user is permitted to use, such as a specific phone extension.

For more information, see "Understanding Directory Numbers" in the Cisco Unified Communications Manager System Guide.

After you complete the LDAP directory configuration, users can use the Corporate Directory service on their phone to look up users in the corporate directory.

Personal Directory Setup

Personal Directory consists of the following features:

  • Personal Address Book (PAB)
  • Speed Dials
  • Address Book Synchronization Tool (TABSynch)

Users can use these methods to access Personal Directory features:

  • From a web browser: Users can access the PAB and Speed Dials features from the Cisco Unified Communications Manager User Options web pages.
  • From the Cisco Unified IP Phone: Choose Contacts to search the corporate directory or the user personal directory.
  • From a Microsoft Windows application: Users can use the TABSynch tool to synchronize their PABs with Microsoft Windows Address Book (WAB). Customers who want to use the Microsoft Outlook Address Book (OAB) should begin by importing the data from the OAB into the WAB. TabSync can then be used to synchronize the WAB with Personal Directory. For instructions about TABSync, see Obtain Cisco Unified IP Phone Address Book Synchronizer and Cisco Unified IP Phone Address Book Synchronizer Deployment.

To ensure that Cisco IP Phone Address Book Synchronizer users access only their end-user data, activate the Cisco UXL Web Service in Cisco Unified Serviceability.

To configure Personal Directory from a web browser, users must access their User Options web pages. You must provide users with a URL and sign-in information.

Phone Button Templates

Phone button templates let you assign speed dials and call-handling features to programmable line buttons. Call-handling features that can be assigned to buttons include Call Forward, Hold, and Conference.

Ideally, you modify templates before registering phones on the network. In this way, you can access customized phone button template options from Cisco Unified Communications Manager during registration.

To modify a phone button template, choose Device > Device Settings > Phone Button Template in Cisco Unified Communications Manager Administration. To assign a phone button template to a phone, use the Phone Button Template field in the Cisco Unified Communications Manager Administration Phone Configuration window. See Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information.

  • The default Cisco Unified IP Phone 8941 template that ships with the phone uses buttons 1 through 4 for lines.
  • The default Cisco Unified IP Phone 8945 template that ships with the phone uses buttons 1 through 4 for lines.

To avoid confusion for users, do not assign a feature to a button and a softkey at the same time.

Related References

Phone Button Template Modification for Personal Address Book or Speed Dials

You can modify a phone button template to associate a service URL with a line button. Doing so enables users to have single-button access to the PAB and Speed Dials. Before you modify the phone button template, you must configure PAB or Speed Dials as an IP phone service.

Set Up PAB or Speed Dial as IP Phone Service

To configure PAB or Speed Dial as an IP phone service (if it is not already a service), perform these steps:

Procedure
    Step 1   From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Phone Services.

    The Find and List IP Phone Services window displays.

    Step 2   Click Add New.

    The IP Phone Services Configuration window displays.

    Step 3   Enter the following settings:
    • Service Name and ASCII Service Name: Enter Personal Address Book.
    • Service Description: Enter an optional description of the service.
    • Service URL: For PAB, enter the following URL: http://<Unified CM-server-name>:8080/ccmpd/login.do?name=#DEVICENAME#&service=pab For Fast Dial, enter the following URL: http://<Unified-CM-server-name>:8080/ccmpd/login.do?name=#DEVICENAME#&service=fd
    • Service Category: Select XML Service.
    • Service Type: Select Directories.
    • Enable: Select the check box.
    Step 4   Click Save.

    You can add, update, or delete service parameters as needed as described in the Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Services Configuration" chapter.

    Note   

    If you change the service URL, remove an IP phone service parameter, or change the name of a phone service parameter for a phone service to which users are subscribed, you must click Update Subscriptions to update all currently subscribed users with the changes, or users must resubscribe to the service to rebuild the correct URL.


    Modify Phone Button Template for PAB or Fast Dial

    For more information about IP Phone services, see "Cisco Unified IP Phone Services Configuration" chapter in the Cisco Unified Communications Manager Administration Guide. For more information about configuring line buttons, see "Cisco Unified IP Phone Configuration" chapter and "Configuring Speed-Dial Buttons" section in the Cisco Unified Communications Manager Administration Guide.

    Procedure
      Step 1   From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Phone Button Template.
      Step 2   Click Find.
      Step 3   Select the phone model.
      Step 4   Select Copy, enter a name for the new template, and then select Save.

      The Phone Button Template Configuration window opens.

      Step 5   Identify the button that you would like to assign, and select Service URL from the Features drop-down list that associates with the line.
      Step 6   Select Save to create a new phone button template that uses the service URL.
      Step 7   Choose Device > Phone and open the Phone Configuration window for the phone.
      Step 8   Select the new phone button template from the Phone Button Template drop-down list.
      Step 9   Select Save to store the change and then select Reset to implement the change.

      The phone user can now access the User Options web pages and associate the service with a button on the phone.


      Softkey Templates

      Using Cisco Unified Communications Manager Administration, you can associate up to 18 softkeys with applications that are supported by the Cisco Unified IP Phone 8941 and 8945. Cisco Unified Communications Manager support the Standard User and Standard Feature softkey template.

      An application that supports softkeys can have one or more standard softkey templates associated with it. You can modify a standard softkey template by making a copy of it, giving it a new name, and making updates to that copied softkey template. You can also modify a nonstandard softkey template.

      To configure softkey templates, select Device > Device Settings > Softkey Template from Cisco Unified Communications Manager Administration. To assign a softkey template to a phone, use the Softkey Template field in the Cisco Unified Communications Manager Administration Phone Configuration window. See the Cisco Unified Communications Manager Administration Guide, "Softkey Template Configuration" chapter, and the Cisco Unified Communications Manager System Guide, "Softkey Template" chapter.

      The Cisco Unified IP Phones do not support all the softkeys that are configurable in Softkey Template Configuration on Cisco Unified Communications Manager Administration. Cisco Unified Communications Manager allows you to enable or disable some softkeys in the control policy configuration settings, but the Cisco Unified IP Phones do not support feature control policy configuration settings. The following table lists the features, softkeys that can be configured on a softkey template, and identifies whether it is supported on the Cisco Unified IP Phones.


      Note


      Cisco Unified Communications Manager allows you to configure any softkey in a softkey template, but unsupported softkeys do not display on the phone.


      Table 3 Configurable Softkeys

      Feature

      Configurable softkeys in the Softkey Template configuration

      Supported as a softkey on Cisco Unified IP Phone 8941 and 8945

      Notes

      Answer

      Answer (Answer)

      Yes

      Call Back

      Call Back (CallBack)

      Yes

      Call Forward All

      Forward All (cfwdAll)

      Yes

      Phone displays Fwd ALL or Fwd Off.

      Call Park

      Call Park (Park)

      Yes

      Call Pickup

      Pick Up (Pickup)

      Yes

      cBarge

      Conference Barge (cBarge)

      Yes

      Configure cBarge as a programmable line button or as a softkey.

      Conference

      Conference (Confrn)

      Yes

      Conference is a dedicated button.

      Only exists on video call.

      Conference List

      Conference List (ConfList)

      Yes

      Phone displays Detail.

      Divert

      Immediate Divert (iDivert)

      Yes

      Phone displays Divert.

      Do Not Disturb

      Toggle Do Not Disturb (DND)

      Yes

      Configure Do Not Disturb as a programmable line button or as a softkey.

      End Call

      End Call (EndCall)

      Yes

      Phone displays Cancel if the call is not answered.

      Group Pickup

      Group Pick UP (GPickUp)

      Yes

      Hold

      Hold (Hold)

      No

      Hold is a dedicated button.

      Hunt Group

      HLog (HLog)

      Yes

      Configure Hunt Group as a programmable feature button.

      Join

      Join (Join)

      No

      Malicious Call Identification

      Toggle Malicious Call Identification (MCID)

      Yes

      Configure Malicious Call Identification as a programmable feature button or as a softkey.

      Meet Me

      Meet Me (MeetMe)

      Yes

      Mobile Connect

      Mobility (Mobility)

      Yes

      Configure Mobile Connect as a softkey.

      New Call

      New Call (NewCall)

      Yes

      Phone displays New Call.

      Other Pickup

      Other Pickup (oPickup)

      Yes

      PLK Support for Queue Statistics

      Queue Status

      Yes

      Quality Reporting Tool

      Quality Reporting Tool (QRT)

      Yes

      Configure Quality Reporting Tool as a programmable feature button or as a softkey.

      Redial

      Redial (Redial)

      No

      Remove Last Conference Participant

      Remove Last Conference Participant (Remove)

      Yes

      Phone displays Remove when a participant is selected.

      Resume

      Resume (Resume)

      Yes

      Select

      Select (Select)

      No

      Speed Dial

      Abbreviated Dial (AbbrDial)

      Yes

      Phone displays SpeedDial.

      Transfer

      Direct Transfer (DirTrfr)

      Yes

      Transfer is a dedicated button.

      Configure transfer (Direct Transfer policy) in the Product Specific Configuration Layout section in Phone Configuration.

      Video Mode Command

      Video Mode Command (VidMode)

      No

      Feature Setup

      This section contains additional procedures for setting up some of the phone features.

      Enable Device Invoked Recording

      Configure the Device Invoked Recording feature from Cisco Unified Communications Manager Administration. For more information and detailed instructions, see the "Monitoring and Recording" chapter in the Cisco Unified Communications Manager Features and Services Guide.

      Procedure
        Step 1   Set the IP phone Built In Bridge to On.
        Step 2   Set Recording Option to Selective Call Recording Enabled.
        Step 3   Select the appropriate Recording Profile.

        Enable Line Status for Call Lists

        To enable the Line Status for Call Lists, perform the following procedure:
        Procedure
          Step 1   Go to Cisco Unified CM Administration and choose System > Enterprise Parameters.

          The Enterprise Parameters Configuration window appears.

          Step 2   From the Line Status for Call Lists drop-down list box, choose the applicable profile.

          The Disabled option is selected by default.

          Parameters that you set in the Product Specific Configuration area may also appear in the Device Configuration window for various devices and in the Enterprise Phone Configuration window. If you set these same parameters in these other windows as well, the setting that takes precedence is determined in the following order:

          1. Device Configuration window settings
          2. Common Phone Profile window settings
          3. Enterprise Phone Configuration window settings

          Set up phone minimum ring volume

          The minimum ring volume is set to 0 (silent) for each phone by default.

          Procedure
            Step 1   In Cisco Unified Communications Manager Administration, choose Device > Phone.
            Step 2   Find a phone from the list of phones.
            Step 3   Select Minimum Ring Volume.
            Step 4   Choose a value between 0 and 15.
            Step 5   Click Save.

            Call Forward Notification Setup

            You set up the information that the user sees from Cisco Unified Communications Manager Administration in the Device Configuration window (Device > Phone). The following table describes the Call Forward Notification fields.

            Table 4 Call Forward Notification Fields

            Field

            Description

            Caller Name

            When this check box is checked, the caller name displays in the notification window.

            By default, this check box is checked.

            Caller Number

            When this check box is checked, the caller number displays in the notification window.

            By default, this check box is not checked.

            Redirected Number

            When this check box is checked, the information about the caller who last forwarded the call displays in the notification window.

            Example: If Caller A calls B, but B has forwarded all calls to C and C has forwarded all calls to D, the notification box that D sees contains the phone information for caller C.

            By default, this check box is not checked

            Dialed Number

            When this check box is checked, the information about the original recipient of the call displays in the notification window.

            Example: If Caller A calls B, but B has forwarded all calls to C and C has forwarded all calls to D, then the notification box that D sees contains the phone information for caller B.

            By default, this check box is checked.

            Incoming Call Toast Timer Setup

            You can set the time that the Incoming Call Toast (incoming call notification window) displays on the user phone. You set up the feature from one of the following Cisco Unified Communications Manager windows:

            • Enterprise Phone Configuration (System > Enterprise Phone)
            • Common Phone Profile Configuration (Device > Device Settings > Common Phone Profile)
            • Phone Configuration (Device > Phone)

            The following table describes the Incoming Call Toast Timer.

            Table 5 Incoming Call Toast Timer Field

            Field

            Description

            Incoming Call Toast Timer

            Gives the time, in seconds, that the toast displays. The time includes the fade-in and fade-out times for the window.

            The possible values are 3, 4, 5, 6, 7, 8, 9, 10, 15, 30, and 60.

            The default is 5.

            SSH Access

            You can enable or disable access to the SSH daemon through port 22. Leaving port 22 open leaves the phone vulnerable to Denial of Service (DoS) attacks. By default, the SSH daemon is disabled.


            Note


            Phones that are upgraded from Firmware Release 9.2.0 or earlier to Firmware Release 9.2.1 or later have the SSH Access parameter set to Disabled by default. You must enable the SSH Access parameter before users of these phones can use SSH.


            The following table describes the SSH Access field.
            • Common Phone Profile Configuration (Device > Device Settings > Common Phone Profile).
            • Phone Configuration (Device > Phone windows).
            Table 6 SSH Enable field

            Field

            Description

            SSH Access

            Select Enabled to allow access to the SSH Daemon.

            Select Disabled to disallow access to the SSH Daemon.

            The default is Disabled.

            Calling Party Normalization

            In line with E.164 standards, calling party normalization enhances the dialing capabilities of some phones and improves call back functionality when a call is routed to multiple geographical locations. That is, the feature ensures that the called party can return a call without having to modify the directory number in the call log directories on the phone. Additionally, calling party normalization allows the user to globalize and localize phone numbers, so the appropriate calling number presentation displays on the phone.

            The SCCP and SIP phones support the following functions:

            • For the final presentation of the calling number to the user, the phone screen displays the calling number based on the international, national, or local subscriber numbers.
              • If the call is an intracity call, the calling number presented on the phone is presented in the subscriber number format (without the area or city code).
              • For intercity calls, the calling number is presented in a national number format.
              • If the call is an international call, the calling number is presented with the E.164 format, with the plus (+) prefix digit.
            • The call logs directories record the calling number in the received and missed call logs with the appropriate escape codes (9/0, 0/1, +). The user can go into directories, and select and dial one of these entries with the escape code without having to edit the number.

            Configuring calling party normalization alleviates issues with toll bypass where the call is routed to multiple locations over the IP WAN. In addition, it allows Cisco Unified Communications Manager to distinguish the origin of the call to globalize or localize the calling party number for the phone user.

            The phone itself can localize the calling party number. For the phone to localize the calling party number, you must configure the Calling Party Transformation CSS or the Use Device Pool Device Calling Party Transformation CSS setting in the Phone Configuration window.

            For information on how to configure this feature for your phone, see "Calling Party Normalization" in the Cisco Unified Communications Manager Features and Services Guide.

            Depending on your configuration for globalizing and localizing the calling party number, the phone user may see a localized number, a globalized number with access codes and prefixes, or the international escape character, +, in the calling party number. If a phone supports calling party normalization, the phone can show the localized calling party number on the phone screen and the globalized number in the call log directories on the phone.

            In addition, these phones show both the globalized and localized calling party number in the Call Details. If a phone does not support calling party normalization, the phone shows the localized calling party on the phone screen and in the call log directories on the phone.

            Services Setup

            You can give users access to Cisco Unified IP Phone Services on the Cisco Unified IP Phones 8941 and 8945. You can also assign a button or a softkey to different phone services. These services comprise XML applications that enable the display of interactive content with text and graphics on the phone. Examples of services include local movie times, stock quotes, and weather reports.

            Before a user can access any service:

            • You must use Cisco Unified Communications Manager Administration to configure available services.
            • The user must subscribe to services using the Cisco Unified Communications Manager User Options application. This web-based application provides a graphical user interface (GUI) for limited, end user configuration of IP Phone applications.

            Before you set up services, gather the URLs for the sites you want to set up and verify that users can access those sites from your corporate IP telephony network.

            To set up these services, choose Device > Device Settings > Phone Services from Cisco Unified Communications Manager Administration. For more information, see the Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Services Configuration" chapter, and the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone Services" chapter.

            After you configure these services, verify that your users have access to the Cisco Unified Communications Manager User Options web-based application, from which they can select and subscribe to configured services.


            Note


            To configure Cisco Extension Mobility services for users, go to the "Cisco Unified Mobility" chapter in the Cisco Unified Communications Manager Features and Services Guide.


            Cisco Unified Communications Manager user addition

            Adding users to Cisco Unified Communications Manager allows you to display and maintain information about users and allows each user to perform these tasks:

            • Access the corporate directory and other customized directories from a Cisco Unified IP Phone.
            • Create a personal directory.
            • Set up speed dial and call forwarding numbers.
            • Subscribe to services that are accessible from a Cisco Unified IP Phone.

            You can add users to Cisco Unified Communications Manager using one of these following methods:

            • To add users individually, choose User Management > End User from Cisco Unified Communications Manager Administration. For more information, see Cisco Unified Communications Manager Administration Guide, "End User Configuration".
            • To add users in batches, use the Bulk Administration Tool. This method also enables you to set an identical default password for all users. For more information, see the Cisco Unified Communications Manager Administration Guide, "Bulk Administration".
            • To add users from your corporate LDAP directory, choose System > LDAP > LDAP System from Cisco Unified Communications Manager Administration.

              Note


              After the Enable Synchronization from the LDAP Server is enabled, you will not be able to add additional users from Cisco Unified Communications Manager Administration.

              For more information on LDAP, see the Cisco Unified Communications Manager System Guide, "Understanding the Directory".


            • To add a user and phone at the same time, choose User Management > User/Phone Add from Cisco Unified Communications Manager.

            User Options Web Page Management

            From the User Options web page, users can customize and control several phone features and settings. For more information about the User Options web pages, see the Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager (SCCP and SIP).

            Set Up Access to User Options Web Pages

            Before a user can access the User Options web pages, you must add the user to the standard Cisco Unified Communications Manager end user group and associate the appropriate phone with the user.

            Make sure to provide end users with the following information about the User Options web pages:

            • The URL for accessing the application. This URL is: http://<server_name:portnumber>/ccmuser/, where server_name is the host on which the web server is installed and portnumber is the port number on that host.
            • A user ID and default password for accessing the application.These settings correspond to the values that you entered when you added the user to Cisco Unified Communications Manager.

            For more information, see:

            • Cisco Unified Communications Manager Administration Guide, “User Group Configuration” chapter
            • Cisco Unified Communications Manager Administration Guide, “End User Configuration” chapter
            • Cisco Unified Communications Manager Administrator Guide, “Role Configuration” chapter

            Add User to End User Group

            To add a user to the Cisco Unified Communications Manager Standard End User group, perform these steps:

            Procedure
              Step 1   From Cisco Unified Communications Manager Administration, choose User Management > User Groups.

              The Find and List Users window displays.

              Step 2   Enter the appropriate search criteria and click Find.
              Step 3   Select the Standard CCM End Users link. The User Group Configuration window for the Standard CCM End Users appears.
              Step 4   Select Add End Users to Group. The Find and List Users window appears.
              Step 5   Use the Find User drop-down list boxes to find the users that you want to add and click Find.

              A list of users that matches your search criteria appears.

              Step 6   In the list of records that appear, click the check box next to the users that you want to add to this user group. If the list is long, use the links at the bottom to see more results.
              Note   

              The list of search results does not display users that already belong to the user group.

              Step 7   Choose Add Selected.

              Associate Phones with Users

              You associate phones with users from the Cisco Unified Communications Manager End User window.

              Procedure
                Step 1   From Cisco Unified Communications Manager Administration, choose User Management > End User.

                The Find and List Users window appears.

                Step 2   Enter the appropriate search criteria and click Find.
                Step 3   In the list of records that appear, select the link for the user.
                Step 4   Select Device Association.

                The User Device Association window appears.

                Step 5   Enter the appropriate search criteria and click Find.
                Step 6   Choose the device that you want to associate with the user by checking the box to the left of the device.
                Step 7   Choose Save Selected/Changes to associate the device with the user.
                Step 8   From the Related Links drop-down list in the upper, right corner of the window, select Back to User, and click Go.

                The End User Configuration window appears and the associated devices that you chose display in the Controlled Devices pane.

                Step 9   Choose Save Selected/Changes.

                Customize User Options Web Page Display

                Most options that display on the User Options web pages appear by default. However, the system administrator must set the following options by using Enterprise Parameters Configuration settings in Cisco Unified Communications Manager Administration:

                • Show Ring Settings
                • Show Line Text Label Settings
                • Show Call Forwarding

                Note


                The settings apply to all User Options web pages at your site.


                To specify the options that appear on the User Options web pages, perform these steps:

                Procedure
                  Step 1   From Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters.

                  The Enterprise Parameters Configuration window appears.

                  Step 2   In the CCMUser Parameters area, specify whether a parameter displays on the User Options web pages by choosing one of these values from the Parameter Value drop-down list for the parameter:
                  • True: Option displays on the User Options web pages (default except for Show Ring Settings, Show Line Text Label, and Show Call Forwarding).
                  • False: Option does not display on the User Options web pages.
                  • Show All Settings: All Call Forward settings display on the User Options web pages (default).
                  • Hide All Settings: No Call Forward settings display on the User Options web pages.
                  • Show Only Call Forward All: Only Call Forward All calls displays on the User Options web pages.