Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Feature Support by Protocol for Cisco Unified IP Phones
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Feature Support by Protocol for Cisco Unified IP Phones

Feature Support by Protocol for Cisco Unified IP Phones

This appendix provides information about feature support for the Cisco Unified IP Phones using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 8.6.

The following table provides a high-level overview of calling features and their support by protocol. This table focuses primarily on end user calling features and is not intended to represent a comprehensive listing of all available phone features. For details about user interface differences and feature use, see the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide.

The guide is available at this URL:

http:/​/​www.cisco.com/​en/​US/​products/​hw/​phones/​ps379/​tsd_​products_​support_​series_​home.html

The specific sections that describe the features in the user guide are referenced in the table.

Table 1 Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Feature Support by Protocol

Features

Protocol: SCCP

Protocol: SIP

For more information

Calling features

Abbreviated Dialing

Supported

Supported

Calling features: Additional call options

Agent Greeting

Supported

Supported

Calling features: Call answer

Anonymous Call Block

Not supported

Supported

Assisted Directed Call Park

Not supported

Supported

Calling features: Advanced call handling - Call park

Audible Message Waiting Indicator

Supported

Supported

Voice messages

AutoAnswer

Supported

Supported

Handset, headset, and speakerphone

Auto Call Pickup

Supported

Supported

Auto Dial

Supported

Supported

Calling features: Basic call options

Barge (and cBarge)

Supported

Supported

Calling features: Advanced call handling - Shared lines

Block External to External Transfer

Supported

Supported

Busy Lamp Field (BLF)

Supported

Supported

Calling features: Advanced call handling - Busy Lamp Field features

Busy Lamp Field (BLF) Pickup

Supported

Supported

Calling features: Advanced call handling - Busy Lamp Field features

Call Back

Supported

Supported

Calling features: Additional call options

Call Chaperone

Supported

Supported

Call Display Restrictions

Supported

Supported

Call Forward All

Supported

Supported

Calling features: Call Forward

Call Forward All Breakout

Supported

Supported

Call Forward All Loop Prevention

Supported

Supported

Call Forward Busy

Supported

Supported

Calling features: Call Forward

Call Forward Configurable Display

Supported

Supported

Call Forward Destination Override

Supported

Supported

Call Forward No Answer

Supported

Supported

Calling features: Call Forward

Call Park

Supported

Supported

Calling features: Advanced call handling - Call Park

Call Pickup

Group Call Pickup

Directed Call Pickup

Other Call Pickup

Supported

Supported

Calling features: Advanced call handling - Call PickUp

Call Recording

Supported

Supported

Call Waiting

Supported

Supported

Calling features: Call answer

Caller ID

Supported

Supported

Phone features: Phone screen features

Caller ID Blocking

Supported

Supported

Call Back

Supported

Supported

Cisco Unified Communications Manager Assistant

Supported

Supported

Cisco Extension Mobility

Supported

Supported

Calling features: Advanced call handling - Cisco Extension Mobility

Cisco Extension Mobility Change PIN

Supported

Supported

Calling features: Advanced call handling - Cisco Extension Mobility

Cisco Extension Mobility Cross Cluster

Supported

Supported

Client Matter Codes (CMC)

Supported

Not supported

Calling features: Advanced call handling - Place call using billing or tracking code

Computer Telephony Integration (CTI) Applications

Supported

Some support (such as Call Park, MWI)

Configurable Call Forward Display

Supported

Supported

Device Invoked Recording

Supported

Supported

Direct Transfer

Supported

Supported

Directed Call Park

Supported

Supported

Calling features: Advanced call handling - Call Park

Do Not Disturb (DND)

Supported

Supported

Calling features: Do Not Disturb

Enbloc Dialing

Supported

Not Supported

Distinctive Ring

Supported

Supported

Phone customization: Rings and message indicator customization

Fast Dial Service

Supported

Supported

Calling features: Advanced call handling - Speed Dial

Forced Authorization Codes (FAC)

Supported

Not supported

Calling features: Additional call options - Place call using billing or tracking code

Group Call Pickup

Supported

Supported

Headset Sidetone Control and Send Gain

Supported

Supported

Handset, headset, and speakerphone: Headset - Control wired headset sidetone and send gain

Headset Recording

Supported (7945G, 7965G, and 7975G only)

Supported (7945G, 7965G, and 7975G only)

Help System

Supported

Supported

Phone features: Feature buttons and menus

Hold/Resume

Supported

Supported

Calling features: Hold and resume

Hold Reversion

Supported

Supported

Calling features: Hold and resume

Hunt Group Display

Supported

Supported

Immediate Divert

Supported

Supported

Calling features: Call answer

Immediate Divert—Enhanced

Supported

Supported

Calling features: Call transfer to voice message system

Intelligent Session Control

Supported

Supported

Inter-Cluster Trust (Bulk Certificate Replication)

Supported

Supported

Intercom

Supported

Supported

Calling features: Intercom calls

Intra-Cluster Trust (Bulk Certificate Replication)

Supported

Supported

Join/Select

Supported

Supported

Calling features: Conference calls

Join Across Lines/Select

Supported

Supported

Calling features: Conference calls

Log Out of Hunt Groups

Supported

Supported

Calling features: Advanced call handling - Hunt Groups

Malicious Call ID

Supported

Supported

Calling features: Advanced call handling - Suspicious call trace

Meet-Me Conference

Supported

Supported

Calling features: Conference calls

Message Waiting Indicator

Supported

Supported

Mobile Connect

Supported

Supported

Calling features: Advanced call handling - Cisco Extension Mobility

Mobile Voice Access

Supported

Supported

Multilevel Precedence and Preemption (MLPP)

Supported

Not supported

Calling features: Advanced call handling - Priority calls

Multiple Calls per Line Appearance

200

50

Phone features: Line and call definitions

Music-on-Hold

Supported

Supported

Mute

Supported

Supported

Calling features: Mute

Ringer Volume Control

Supported

Supported

On-hook Dialing/Pre-Dial

Supported

Supported

Calling features: Basic call options

Onhook Call Transfer

Supported

Supported

Calling features: Call transfer

Other Group Pickup

Supported

Supported

Plus Dialing

Supported

Supported

Presence-Enabled Directories

Supported

Supported

Privacy

Supported

Supported

Calling features: Advanced call handling - Shared lines

Private Line Automated Ringdown (PLAR)

Supported

Supported

Programmable Line Keys

Supported

Supported

Calling features

Protected Calling

Supported

Supported

Quality Reporting Tool (QRT)

Supported

Supported

Troubleshooting: Quality Reporting Tool

Redial

Supported

Supported

Calling features: Basic call options - Redial number

Ring Setting

Supported

Supported

Phone features: Buttons and hardware identification

Secure and Nonsecure Indication Tone

Supported

Supported

Calling features: Advanced call handling - Secure calls

Secure Conference

Supported

Supported

Calling features: Conference calls

Services

Supported

Supported

Services URL button

Supported

Supported

Session Handoff

Supported

Supported

Calling features: Call transfer

Shared Line

Supported

Supported

Calling features: Advanced call handling - Shared lines

Sidetone Level

Supported

Supported

(7970G and 7971G only).

Handset, headset, and speakerphone: Headset - Control wired headset sidetone

Silent Monitoring

Supported

Supported

Single Button Barge

Supported

Supported

Calling features: Advanced call handling - Shared lines - Barge, cBarge, and shared lines

Speed Dialing

Supported

Supported

Calling features: Advanced call handling - Speed Dial

SSH Access

Supported

Supported

Time-of-Day Routing

Supported

Supported

Touchscreen Illumination Disabling

Supported

Supported

Transfer

Supported

Supported

Calling features: Call transfer

Transfer - Direct Transfer

Supported

Supported

Calling features: Call transfer

Time Zone Update

Supported

Supported

URL Dialing

Not supported

Supported

Call logs and directories: Call logs - Place call from URL entry in call log

Video Mode

Supported

Not supported

Video Support

Supported

Not supported

Additional options

Virtual Private Network Support in Phones

Supported

Supported

Voice Mail

Supported

Supported

Voice messages

VPN Client

Supported

(7945G, 7965G, and 7975G only)

Not supported

Calling features: Advanced call handling - Secure calls

WebDialer

Supported

Supported

User Options web pages: Features and services setup on web - Cisco WebDialer

Settings

Automatic Port Synchronization

Supported

Supported

Call Statistics

Supported

Supported

Troubleshooting: Phone troubleshooting data

Power Save Plus (EnergyWise)

Supported

Not supported

Phone features: Energy savings

Remote Port Configuration

Supported

Supported

SSH Disable

Supported

Supported

e

UCR 2008

Supported

Not Supported

Voice Quality Metrics

Supported

Supported

Troubleshooting: Phone troubleshooting data

Services

SDK Compliance

Supported

Supported

Directories

Call Logs

Supported

Supported

Call logs and directories: Directory features

Corporate Directories

Supported

Supported

Call logs and directories: Directory features

Personal Directory Enhancements

Supported

Supported

Call logs and directories: Directory features

Supplemental Features and Applications

Cisco Unified Communications Manager Assistant

Supported

Supported

Cisco Unified Communications Manager Assistant User Guide

Cisco Unified Communications Manager Auto-Attendant

Supported

Supported

Cisco Unified Communications Manager Features and Services Guide

Cisco Unified Business Attendant Console

Cisco Unified Department Attendant Console

Cisco Unified Enterprise Attendant Console

Supported

Supported

These are third-party products. See Cisco Unified Attendant Consoles, Maintain and Operate Guides

Cisco Unified IP Phone  Expansion Module 7914

Supported (7965, 7970, 7971, 7975 only)

Supported (7965, 7970, 7971, 7975 only)

Cisco Unified IP Phone Expansion Module 7914 Guide

Cisco Unified IP Phone  Expansion Module 7915

Supported (7965, 7975 only)

Supported (7965, 7975 only)

Cisco Unified IP Phone Expansion Module 7915 Guide

Cisco Unified IP Phone  Expansion Module 7916

Supported (7965, 7975 only)

Supported (7965, 7975 only)

Cisco Unified IP Phone Expansion Module 7916 Guide

Cisco VT Advantage

Supported

Not supported

Cisco VT Advantage User Guide