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Cisco Unified IP Phone 7900 Series

Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE Release Notes for Firmware Release 8.3(3)SR2 (SCCP and SIP)

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Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE Release Notes for Firmware Release 8.3(3)SR2 (SCCP and SIP)

Table Of Contents

Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE Release Notes for Firmware Release 8.3(3)SR2 (SCCP and SIP)

Contents

Related Documentation

Installation Notes

Installing Firmware Release 8.3(3)SR2 for SCCP

Firmware Upgrade Issues for SCCP

Cisco Unified IP Phone Expansion Module 7914

Firmware Installation Procedure for SCCP

Installing Firmware Release 8.3(3)SR2 for SIP

Firmware Upgrade Issues for SIP

Firmware Installation Procedure for SIP

Important Notes

Cisco Catalyst Port Security and LLDP-MED

Cisco Unified IP Phone Displays XML Error with Extension Mobility

Daisy Chaining Cisco Unified IP Phones

Caveats

Using Bug Toolkit

Open Caveats

Open SCCP Caveats

Open SCCP and SIP Caveats

Open SIP Caveats

Resolved Caveats

Obtaining Documentation and Submitting a Service Request


Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE Release Notes for Firmware Release 8.3(3)SR2 (SCCP and SIP)


Updated May 2008

Use these release notes with a Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE running SCCP or SIP firmware release 8.3(3)SR2.

The SCCP version of firmware release 8.3(3)SR2 is compatible with Cisco Unified Communications Manager releases 6.1, 6.0, 5.1, 5.0, 4.3, 4.2, 4.1, 4.0, and 3.3.

The SIP version of firmware release 8.3(3)SR2 is compatible with Cisco Unified Communications Manager releases 6.1, 6.0, 5.1 and 5.0.


Note SIP firmware release 8.3(3)SR2 is designed and tested to interoperate with Cisco call control, most notably Cisco Unified Communications Manager release 6.1. Although SIP firmware is IETF RFC 3261 compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems.


Contents

These release notes provide the following information. You might need to notify your users about some of the information provided in this document.

Related Documentation

Installation Notes

Important Notes

Caveats

Obtaining Documentation and Submitting a Service Request

Related Documentation

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Communications Manager Business Edition Documentation

Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

Installation Notes

This section contains these topics:

Installing Firmware Release 8.3(3)SR2 for SCCP

Installing Firmware Release 8.3(3)SR2 for SIP

Installing Firmware Release 8.3(3)SR2 for SCCP

This section describes how to install firmware release 8.3(3)SR2 for SCCP.

Firmware Upgrade Issues for SCCP

Note the following firmware upgrade issues:

If you are currently running firmware earlier than 6.0(2) on a Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE and want to upgrade to 8.x(x), you must first install an intervening 7.0(x) load to prevent upgrade failure. Cisco recommends using the most recent 7.0(3) load as the intervening load to avoid lengthy upgrade times.

If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE and want to upgrade to 8.x(x), you can do so directly. However, expect the upgrade to take twice as long as usual.

Device packs are required to enable IP Phones in the Cisco Unified Communications Manager database. For Cisco Communications Manager 4.2 and earlier, these device packs are required. For Cisco Unified Communications Manager 4.3 and 6.0 and later, you must run the device packs and reboot the Cisco Unified Communications Manager server. To access the device packs, go to the following URL, http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser.

Cisco Unified IP Phone Expansion Module 7914

If you are using the Cisco Unified IP Phone Expansion Module 7914, you must upgrade the expansion module to firmware release S00105000300 before using the phone to support relevant 8.3(3)SR2 features on your expansion module.

To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

Step 2 To download the firmware for Cisco Unified IP Phone Expansion Module 7914, click one of the following hyperlinks and follow the prompts:

For Cisco Unified Communications Manager 4.3 and earlier:

cmterm-7914-sccp.5-0-3.exe

For Cisco Unified Communications Manager 5.0(1), 5.0(2), and 5.0(3):

cmterm-7914-sccp.5-0-3.cop

For Cisco Unified Communications Manager 5.0(4) and later:

cmterm-7914-sccp.5-0-3.cop.sgn

Step 3 Go back to the URL shown in Step 1, double-click the following hyperlink, and follow the prompts to download the Readme file, which contains installation instructions for the corresponding firmware:

cmterm-7914-sccp.5-0-3.readme


Firmware Installation Procedure for SCCP

Before using the Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE with Cisco Unified Communications Manager release 3.3 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

Before You Begin

If you are upgrading from an earlier firmware version, see the "Firmware Upgrade Issues for SCCP" section.

To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

Step 2 To download the firmware for Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE, click one of the following hyperlinks and follow the prompts:

For Cisco Unified Communications Manager 4.3 and earlier:

cmterm-7941_7961-sccp.8-3-3sr2.exe

For Cisco Unified Communications Manager 5.0(1), 5.0(2), and 5.0(3):

cmterm-7941_7961-sccp.8-3-3sr2.cop

For Cisco Unified Communications Manager 5.0(4) and higher:

cmterm-7941_7961-sccp.8-3-3sr2.cop.sgn

Step 3 Go back to the URL shown in Step 1, double-click the following hyperlink, and follow the prompts to download the Readme file, which contains installation instructions for the corresponding firmware:

cmterm-7941_7961-sccp.8-3-3sr2-readme.htm

Step 4 Follow the instructions in the Readme file to install the firmware.


Installing Firmware Release 8.3(3)SR2 for SIP

This section describes how to install firmware release 8.3(3)SR2 for SIP. The SIP version is compatible with Cisco Unified Communications Manager releases 6.1, 6.0, 5.1 and 5.0.

Firmware Upgrade Issues for SIP

If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE and want to upgrade to 8.x(x), be aware that upgrading will take up to twice as long to complete as usual.

Firmware Installation Procedure for SIP

Before using the Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE with Cisco Unified Communications Manager 5.0 or later, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

Step 2 Double-click the following hyperlink, and follow the prompts to download the firmware:

cmterm-7941_7961-sip.8-3-3sr2.cop.sgn

Step 3 Go back to the URL shown in Step 1, double-click the following hyperlink, and follow the prompts to download the Readme file, which contains installation instructions for the corresponding firmware:

cmterm-7941_7961-sip.8-3-3sr2-readme.htm

Step 4 Follow the instructions in the Readme file to install the firmware.


Important Notes

This section contains these topics:

Cisco Catalyst Port Security and LLDP-MED

Cisco Unified IP Phone Displays XML Error with Extension Mobility

Daisy Chaining Cisco Unified IP Phones

Cisco Catalyst Port Security and LLDP-MED

Cisco Unified IP Phone firmware release 8.3(3) and later, provides support for the LLDP-MED Link Layer protocol. LLDP is a protocol similar to CDP and used for device discovery between a LAN switch and an endpoint. Some Catalyst switches running IOS earlier than 12.2(44)SE, may not support LLDP and indicate that an extra device has been connected to the switch port.

If the Catalyst switch is using Port Security to count the number of devices connected, the appearance of an LLDP packet may cause the port count to increase, and cause the switch to disable the port. Please verify that your Catalyst switch supports LLDP, or increase the port count, before deploying this firmware.

Cisco Unified IP Phone Displays XML Error with Extension Mobility

When you use firmware release 8.3(3)SR2 with Cisco Unified Communications Manager 6.x, you must use Cisco Unified Communications Manager engineering special release. If this is not used, you will receive an XML parse error when you login or logout of a Cisco Unified IP Phone. Contact your Cisco support representative to obtain the engineering special software. For more information, refer to CSCsj79645.

Daisy Chaining Cisco Unified IP Phones

Cisco does not support connecting an IP phone to another IP phone through the PC port. Each IP phone should directly connect to a switch port. If phones are connected together in a line (daisy chaining by using the PC port), the phones will not work.

Caveats

This section contains these topics:

Using Bug Toolkit

Open Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go.


Open Caveats

This section contains these topics:

Open SCCP Caveats

Open SCCP and SIP Caveats

Open SIP Caveats

Open SCCP Caveats

Table 1 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone 7961G, 7961G-GE, 7941G,and 7941G-GE using the SCCP versions of firmware release 8.3(3)SR2.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 1 Open SCCP Caveats for the Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE 

Identifier
Headline and Bug Toolkit Link

CSCsk33631

Dynamic host Configuration Protocol (DHCP) process has the `mtx-malloc' issue

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk33631


Open SCCP and SIP Caveats

Table 2 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE using the SCCP and SIP versions of firmware release 8.3(3)SR2.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 2 Open SCCP and SIP Caveats for the Cisco Unified IP Phone
7961G, 7961G-GE, 7941G, and 7941G-GE 

Identifier
Headline and Bug Toolkit

CSCsh89807

Items may disappear on 802.1X authentication menu

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsh89807

CSCsh95294

Extensible Markup Language (XML) parser error log is not descriptive

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsh95294

CSCsi24268

StartMedia IP address no error on boundary conditions

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsi24268

CSCsi31712

With silence suppression enabled, host sends System Identification Number (SID) frame with incorrect value of 0

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsi31712

CSCsi48807

Users may perceive a call as dropped because of noise reduction

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsi48807

CSCsj13288

Cisco Unified IP Phone in Arabic locale should not display URL from bottom to top

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsj13288

CSCsj14759

Incorrect display of input Arabic and English characters

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsj14759

CSCsj41419

In Arabic locale, the Cisco Unified IP Phone displays the character 'i' the same as 'l'

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsj41419

CSCsj52732

No HTTP response back after using HTTP post softkey to erase net_config

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsj52732

CSCsk12361

Noise reduction (NR) causes TTY tone distortion

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk12361

CSCsk18165

Mid call re-invite Session Description Protocol (SDP) is incorrect

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk18165

CSCsk19512

Null pointer exceptions seen during failover or fallback test

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk19512

CSCsk24542

The speaker button does not activate intercom if handset is not placed correctly in cradle

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk24542

CSCsk30259

iDivert causes a call to be hung when Unity is not working

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk30259

CSCsk30721

Cisco Unified IP Phone SCCP connection using socket connection initiated by Domain Name Server (DNS) query is blocked

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk30721

CSCsk35021

802.1x authenticated IP Phone does not send proxy EAPOL-logoff

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk35021

CSCsk36196

Broadcast traffic from traffic generation tool causes Cisco Unified IP Phone 7961G or 7941G to crash or freeze

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk36196

CSCsk44213

Incoming call does not change the focus to answer status when idle URL works

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk44213

CSCsk46461

EndCall cannot go back to idle state following Barge

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk46461

CSCsk63880

Cisco Unified IP Phone is stuck after long duration high LLDP traffic test

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk63880

CSCsk68168

Line label to window bridge is missing

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk68168

CSCsk83994

Help for Intercom history is corrupted with Japanese locale

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk83994

CSCsk86704

Starting a PC from hibernate breaks Virtual Trunk Agent (VTA) connection for Cisco Unified IP Phone 7961

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk86704

CSCsk91651

Cisco Unified Communications Manager Express (CME) system message ending with partial unicode causes Cisco Unified IP Phone to not work

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk91651


Open SIP Caveats

Table 3 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE using the SIP version of firmware release 8.3(3)SR2.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 3 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 3 Open SIP Caveats for the Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE 

Identifier
Headline and Bug Toolkit

CSCsi52016

Cisco Unified IP Phone SIP fallback to Survivable Remote Site Telephony (SRST) is delayed due to `CheckSource() failed' error

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsi52016

CSCsj46193

Cisco Unified IP Phone SIP gets `OUTOFSERVICE' when application initiates Join request with 14 parties

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsj46193

CSCsk10646

Cisco Unified IP Phone does not unregister from primary Cisco Unified Communications Manager when failover to backup

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk10646

CSCsk18033

Cisco Unified IP Phone SIP does not fallback from Cisco Unified Communications Manager 2 after receiving `404' error from SRST

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk18033

CSCsk23349

Cisco Unified IP Phone SIP does not fall back from SRST

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk23349

CSCsk26046

Dual-Tone Multi Frequency (DTMF) tones not generated from Microsoft Office Client (MOC) when configured to control SIP phones

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk26046

CSCsk70015

Intercom does not get properly cleared by SIP during call preserve

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk70015

CSCsk87631

Cisco Unified IP Phone SIP has one-way voice with talkback feature when Real Time Control Protocol (RTCP) is enabled

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk87631


Resolved Caveats

Table 4 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone 7961G, 7961G-GE, 7941G,and 7941G-GE using the SCCP and SIP versions of firmware release 8.3(3)SR2.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 4 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 4 Resolved SCCP and SIP Caveats for the Cisco Unified IP Phone
7961G, 7961G-GE, 7941G, and 7941G-GE 

Identifier
Headline and Bug Toolkit Link

CSCsk38449

Cisco Unified IP Phone 7961 Corporate Directory screen remains after dial

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk38449

CSCsk83382

Cisco Unified IP Phone update needed for Venezuela time zone change

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk83382

CSCsl13701

Null Pointer Exception (NPE) is shown while parsing g3-tones.xml file

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsl13701


Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.